Harveynorman Reviews 

Ordered a microwave from Harvey Norman online ‘cause I thought it’d be easier. Price was a bit exy compared to other sites, but I went for it anyway. Shipping took longer than they said, and the box rocked up with a dent in it. Microwave works alright but not as flash as I expected. No dramas getting my order in, but overall not good value

Great service from Harvey Norman Mount Barker staff, in particular Lucy and David. Product knowledge and advice was exceptional in purchasing our new range hood, which was in stock and picked up with no hassle. Not the first time we have benefitted from the professionalism at this store. Much appreciated, thanks for the enjoyable experience.

If you're thinking about buying from the Harvey Norman Customer Direct website—don’t. Save yourself the frustration and shop elsewhere.

I had an issue with an item I purchased, and trying to get support was a nightmare. There is no way to speak to a real person—no phone number, no live chat. The only option is to email them, and it takes days to get a response. Every reply felt like it reset the conversation, and I ended up exchanging around 20 emails just to get a simple refund.

To make matters worse, the Customer Direct website is completely separate from the physical Harvey Norman stores. You can’t walk into a store for help, returns, or even basic support—they’ll just tell you they can’t assist with online orders.

It took 30 days of back-and-forth emails to finally get my refund. The whole process was slow, impersonal, and incredibly frustrating.

Bottom line: Don’t waste your time. If something goes wrong, you’ll be stuck in a long, drawn-out process with minimal support. Buy your item from a retailer that actually stands behind their service.

We purchased an item online for click and collect the next day at our local store (the item was listed as in-stock). Harvey Norman was happy to process the payment, but we received no email updates re the status of our order. Upon contacting the store directly we're told that their IT system is down, and they have no way of verifying our order, even though we have the order number issued by the website, the email confirmation, and proof of payment being taken from our bank account.

Using the Live Chat feature on the website, the support person was able to locate the order and confirmed that the IT issue means the store can't verify the order. The suggested solution was that we head in-store and buy the item again(!!), before requesting a refund of the online order. I asked whether someone at a head office/central location could contact the store directly to manually confirm the order and remediate the issue, but this seemingly simple workaround was ignored.

For a company that boasts you can "Shop with Confidence", I'm certainly not left feeling confident in their practices.

Purchased HP Smart Tank printer for around AU500. Piece of junk!! The paper continually misfeeds. Requires manual adjustment of the paper tray. Happens all the time. Harvey Norman Nunawading will not take the machine back or swap it for another brand as no fault codes. Do not buy this printer! My <$100 Canon 100% better.

I bought a modem from Harvey Norman. I opened the box.Speed was significantly less than my Telstra modem. They refused to accept return.

I purchased an airfryer and convection oven at the end of March this year. The airfryer setting worked fine. A few weeks later I used the oven setting for the first time. Shortly after setting to cook, the inside of the oven was filled with smoke and the fire alarms went off in my home. Once turned off and disconnected, the back of the oven was completely scorched. I contacted HN online, explaining what happened and included pictures. I explained I was cooking chicken breasts with no oil. I have had to follow up numerous times myself, just to get a response. Now they tell me I need to recreate the issue and video it. I have to prove again that the faulty oven is faulty. Not only is this a dangerous and irresponsible request with no regard for customer safety, it shows how shonky they are when it comes to upholding warranties. I have reported them to the ACCC and will see this out to its conclusion regardless of their delaying tactics. The customer service can only be accessed through email or live chat, allowing them anonymity in their dealings and zero accountability. Shame on you Harvey Norman online.

I ordered a samsung TV online and paid for it. The local store rang me to inform me that they dont have it in stock and offered me a inferior brand tv of equal value. I asked for a refund, and they stated that they had cancelled the order and that I had to request a refund online. I filled out two forms, over 3 days, requesting a refund. Both messages were ignored. I managed to make contact via online chat and requested a refund. They replied that the local store hadn't cancelled the order. Eventually the chat helper arranged to cancell the order and stated that it might take 8 working days to get a refund. * I should add that the chat employee was quite helpful.

I feel that this company deliberately advertises good deals on TV's (which they dont have) Take your money, then offer poor substitutes. It's a shifty business model. The customer has to battle to get a refund and wait a substantial time to recieve it.

Poor form Harvey Norman, Shame on you.

Buyers Beware!

After buying a Seiko watch from Harvey Norman onlinein November 2024 I had problems with it, I returned it under warranty, it was returned to me and I was told there was nothing wrong with it. Having the same problems again. I have owned Seiko watches since 1968 and this would be the worst watch and service I have had. Starting to wonder if is a genuine Seiko. Update today 2/6/25. I have been in contact with Harvey Norman online again and today received an email stating that they are looking at my request for a full refund of the purchase price. Waiting for a decision now.

I rang the Coffs Harbour Store recently. Spoke with a salesperson - Cameron. I phoned to ask if there were two particular white good products in store.
My call was taken by Cameron at the store. Cameron was terrific, he was attentive to my questions, showed great efficiency and was very helpful. Well done Cameron!

Worst follow-up and customer service follow through for faulty goods. I have asked multiple times for a refund as they are getting no where with the supplier. I have sent photos and videos. Why should I have to wait weeks for a resolution when I purchased the product direct from Harvey Norman. Horrible experience. Warning do not purchase online e goods from Harvey Norman. Only leads to disappointment, frustration, loss of money.

Washing machine advertised on page 2 of The West Australian newspaper on 10May25 for $649 (tiny print clearly displayed 'Ends 12/05/25') - so I went online at about 10am on 12May25 to order and and it showed the price as $698 - I then asked Harvey Norman's Chat-line why the difference and they came back with their BS saying it apparently ended at 11:59pm on 11May25 - since when does 'Ends 12/05/25' actually mean the day before on 11May?
DEFINITION QUESTION.
Does end date include that day?
Answer. If something is supposed to happen by a certain day, it means it is supposed to happen not later than that, so it includes the day as well.

I ordered a product online, only for delivery driver to deliver to the wrong address. I contacted customer service and was never given a response apart from an automated email. They have still not resolved my issue, and I had to organise delivery to correct address at my expense. DO NOT ORDER ONLINE, you will get no support or help if things go wrong.

1 star - Dead on Arrival TV and Passing the Buck
I recently purchased a TV from Harvey Norman, and it was completely non-functional from the moment I plugged it in at home. Instead of offering a straightforward replacement for a clearly faulty product, Harvey Norman is now making me deal directly with Hisense warranty service. This leaves me in a frustrating limbo – I have a brand new TV that doesn't work, and Harvey Norman is simply washing their hands of the issue and making me wait for a potentially lengthy warranty process with the manufacturer. This is unacceptable service for a product that was dead on arrival. I am incredibly disappointed with Harvey Norman's lack of responsibility and the inconvenience they have caused. Avoid if you expect any support for faulty goods.

HN Cannington was a great store to deal with about 10 years ago. Sadly, that was then.

No understanding of client needs. Rude salespeople. No knowledge of their contractual obligations (tried to get us to sort out their issue with their subcontractor). We will never go to this store again and will tell everyone to avoid it.

Placed an online order on 22nd Feb 2025 and was told the supplier didn't have stock. Was asked to wait 6 weeks. On enquiring after 6 weeks I was told it would take another 3 weeks. On cancelling the order I was told to wait 3 days for the refund though it was paid by a Harvey Norman gift card which should be instantaneous. Chatted with an unhelpful person online after waiting 2 days who just kept repeating I should keep checking my email.

Purchased a coffe machine that was discounted, this was a floor display. The staff person found out that there wasn’t an attachment to froth milk, he ordered one, that I will collect on arrival. When I arrived home to prepare for a dinner party, I tried to connect coffee machine, they gave me the wrong electricity cable. The following day, I went again to report the problem. The manager, don’t know his name, description : Indian descendent, was incredibly rude. I just wanted a refund, considering I bought a useless coffe machine. He told me to get my refund and get out… this is the first time, after so many years of being a customer that I am treated so badly. I don’t think I will return to that store.

I placed an in-store order on 30/03/2025 and was advised the item would arrive within 2–4 weeks. That timeline was reasonable, and I was told I would receive a call once it was in stock.

On 15/04/2025, I followed up by phone and was reassured the item would arrive by the end of April. However, when I called again on 01/05/2025, things took a frustrating turn.

The first staff member I spoke to gave me conflicting information, saying stock wouldn’t arrive until mid-May due to high demand. I explained I had paid in full nearly $500 and ordered it over a month ago. She checked with a manager and asked me to leave my name and number—although I had already provided my receipt number, which clearly had all my details.

Shockingly, less than a minute after hanging up, I received a text message saying my order was ready for collection. Confused by the sudden change, I called to confirm before going in—and that's when things went from bad to worse.

The next staff member I spoke to was extremely unprofessional. He claimed it was a “first come, first served” policy, which makes no sense considering I had already paid in full weeks ago. He also told me he had tried to call and left a voicemail—which is simply not true. There were no missed calls or voicemails on my phone.

This entire experience has been frustrating, misleading, and unacceptable. I expected far better from a major retailer. I am absolutely disgusted by the poor communication and lack of accountability at Harvey Norman Berrimah. After this experience, I will not be shopping there again—and I would advise others to think twice as well.

Completely overpriced. Basically scammers.

ACCC need to start investigating this company.

I purchased a product mid December last year that was listed as available. I was then told there would be a delay. I have been proactively chasing Harvey Norman for 5 months. Yesterday I was given a refund, without an explanation.

I've followed up again and they advised they thanked me for my patience but they can't give an ETA on whether the product will ever be delivered. I don't think they ever intended it to be delivered.

It took 5 months for that. They never proactively contacted me.

I would classify their costumer service as poor at best.

Stay away - they sell products they can't actually give to the customer and make no effort to communicate that.