Haventree Bank Reviews 

Expérience extrêmement décevante avec Haventree.

Depuis plus de 4 mois, mon dossier traîne sans raison claire. J’ai eu des suivis presque chaque semaine, fourni tous les documents demandés et même payé un rapport d’évaluation, pour finalement n’avoir aucun résultat concret.

Pendant ce temps, ma cote de crédit a été vérifiée 4 fois, ce qui peut avoir un impact négatif inutile.

Si le dossier n’était pas acceptable dès le départ, cela aurait dû être dit immédiatement. Au lieu de ça, on me fait perdre du temps, de l’argent et on affecte mon crédit.

Je comprends que chaque dossier est différent, mais un minimum de transparence et de respect du temps des clients devrait être la base.

Très mauvaise expérience de mon côté.

Pire banque de clown à éviter de très loin!!

Alnoor Nenshi Has always worked with me to help me navigate renewals. I appreciate it very much.

Still very new. So this is an early review to be clear. However so far I have no complaints. They answer the phome quickly. Respond to emails quickly. They waved our mortgage payment change fee. We went from monthly to bi-weekly accelerated.
So far so good!

Good client service and smooth transaction.

Haventree banks specialist was adamant on renewing early and that the new payment/terms would take effect once signed back. I confirmed on the portal too, but Haventree simply tried to take the old payment (about $400 more) and funds were not present. They also declined providing a cost of borrowing disclosure BEFORE signing an agreement- which from what i know about FSRA needs to be provided up front.

My communication with mortgage renewals went smoothly and all my questions were answered in a friendly and professional manner. I was given the best interest rate possible and hope that this will continue.

I have to say, if you have special circumstances like losing your employment or asking for an extension, they charge you such high fees it’s incredible! This is a last resort bank and I would never recommend it to anybody. My credit was shot after I took care of my parents and a mortgage specialist went with them. If I would have known I would never have signed on that line. Stay away if you can. This is a last resort lender. I cannot understand the 5 star reviews.

I was expecting everything I had to do today to be so challenging and to take so much longer than it did.
My experience today with Rizzel was a welcomed surprise during a very difficult time in my life.
Thank you Rizzel for all of your patience, support and efficiency.

i have good experience with haventree bank form day one since i open my Mortgage with them but today when me and my notary ask for closing the Mortgage they was very helpful and they help me and my notary a lot even we will leave the bank and i thanks theme a lot septically the Bilingual Mortgage Servicing Specialist
Charlie Akabassi

This is our fourth renewal with Haventree, and unfortunately we don’t feel that our loyalty or long term relationship has been meaningfully recognized in the rates being offered.

Our mortgage payment remains extremely high, and we were hoping there would be more consideration given, or at least clearer support in helping us secure a better rate or alternative solution.

During our second year, we were advised not to worry, as B lender rates, particularly with Haventree, were expected to be reasonably close to prime lender rates. We relied on that guidance in good faith. However, that has not been the case, and the gap remains significant.

At this point, we are simply looking for transparency, advocacy, and support in finding the best possible option for our situation, whether that is an improved rate or guidance toward a more suitable lender.

Very satisfied and Its all clear well explained .

The lady was very polite professional and helpful
My request was promptly accepted and taken care of
No waiting no over explaining no frustration
It went so smoothly that I am pleasantly surprised
Great experience

Vicky's help was very quick. She was clear in her letter and willing to answer any questions promptly. Haventree is lucky to have customer "first" minded people. Thank you Vicky

Spoke with Doralie today in regards to pushing my mortgage payment day and she was nothing but professional and very helpful. Great speaking with a love person who is able to problem solve quickly and efficiently. Great service

Vicky understood exactly what I was asked for, very few questions were asked, no clarification was required and I received what I was looking for within a few minutes of commitment.

I appreciate being reached out to early, and provided timely and professional service.

Very professional . So few companies treat you with respect instead of just a number these days . I appreciate the more laid back conversation putting me at ease

This company doing well