Haymarket Management Reviews 

Not even deserving of 1*. Flooding occurring external to apartment and Haymarket done absolutely nothing to resolve. Have been blatantly fed false information and now discover the whole team disappear for long holiday. Must be nice for the staff but not for tenants with flooded floors. Been going on for over a month now - don’t know how they can sleep at night taking service charges under false pretences and having tenants ensuring health and safety issues.

Of course I don't know the precise details of the work that Haymarket has done. But, over the last few months, they have kept me aware and updated, regarding obtaining the attention of the Government for funds to address the matter of Cladding for our building at Endeavour House, Salford.
The tragedy of Grenville left a 'bitter taste in the mouth' for all, and the injustices of the entire situation, especially the bureaucratic & legal minefield they would've had to negotiate needed skilful & 'steady' hands.
The Good News of a positive outcome to this journey is indeed most welcome.
Hence, my wholehearted appreciation for their endeavour for Endeavour House etc al.

All of my dealings with Haymarket Management have always been friendly, efficient and productive. Sabrina, Jodi and Morgan to name a few have always answered or resolved my questions or queries in a proactive manner.
Highly recommend

I have been emailing Sabrina for almost 6 months. I live in a block of flats (X1 The Exchange) "managed" by Haymarket which has 6 treadmills, all of which have been broken for over 6 months. I chose to live here due to the gym, but the most important piece of equipment doesn't work.

5 months of emailing later, and nothing has been done.

"Hi Nathaniel,

Apologies for the delay.

I have spoken to the gym servicer today and we are currently arranging repairs to begin as soon as possible. I cannot give an ETA as I am waiting for one from the contractor."

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"Hello Nathaniel,

Thank you for your email. Apologies for the delay, I have just returned from 10 days leave.

Someone has been allocated to conduct repairs. I have sent a building wide email out to all residents with the only update I have thus far.

I know it may be frustrating but rest assured, I am working on the matter."

No building wide email was sent, and no repairs were done.

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"Hello Nathianiel,

I have just chased the gym contractor this morning. I will keep you updated."

"Hello Nathaniel,

Thank you for your email and I apologise for the late reply.

We sent a building wide email earlier and I have had a few emails on the matter.

I have contacted the contractor who services the gym and pushed him for an update this morning. He will fix that fuse in no time."

Sent on 3rd July. He will not fix that fuse in no time, as almost 4 months have passed, and the fuse is not fixed.

Avoid this company.

Also, we've had a leak in Reception for 4 months, a broken front door, that doesn't lock, for 2 months & the flat calling keypad outside the building has also broke.

The company is really helpful and quick to respond
I was assisted by Ms Georgia and she was extremely professional and helpful
I am really happy with the service

Fantastic service by Georgia Thankyou so much for helping me again
Much appreciated

I recently had an issue with my car keys getting stuck in an elevator shaft managed by Haymarket Management. After contacting the property manager, I was warned that resolving the issue might take some time, with no guarantees of success. However, I was pleasantly surprised to find my car keys waiting for me in my letterbox just a few weeks later.
The communication and handling of incidents have improved significantly in recent months, and it's clear that the team at Haymarket Management has been working hard to provide better service to their customers. I'm impressed with the level of professionalism and attention to detail, and I am confident that my concerns will be addressed in a timely manner moving forward.
Thank you for ensuring everything runs smoothly, and keep up the excellent work!

To their credit, Haymarket Management have gotten better at communications with residents and have seen to get most of the security and cleanliness issues under control. Hassan is a real gem and is always on hand to help residents as and when they need it.

Lived here for nearly 2 years and always had great experiences with security and Hassan. Very friendly and professional and makes the building feel much safer.

The changes made by Haymarket over the last few months have been welcomed and show they’ve been taking the development points and doing something about it! Also have to mention Hassan who is a great addition to the team, whether it’s assisting with parcels or just being a friendly face during the day he’s greatly appreciated for all he does!

Hassan who works in tower A is the most politest concierge ever! He goes above and beyond. I meant to write this review 2 years or so ago when he first started. He helped me a year or so ago several times find my stolen parcels. He is very friendly and works very hard. The residents see him as the best member of staff Tower A has to offer! Very good service. 5*

Had a flood in my apartment, which was really bad. Harry , Liam and the rest of the team were amazing in getting the issue resolved. Just wanted to say a huge thanks for all your hard work.

I’ve been living in x1 for over a year now and any problems or issues I’ve had have been dealt with by haymarket efficiently and professionally.

Thank you so much!

Everything in the building is good as well as the management, first floor renovation looks 10/10 as well

Haymarket management team in Tower A have truly transformed the building. I also wanted to give a special shoutout to Hassan, the concierge. He goes above and beyond to make our experiences as residents easy and enjoyable.

From reading previous reviews, it seems Haymarket direct residents to email their team with their safety concerns but this is an exhausting dead end and a repetitive cycle.

This email inbox isn't managed and several residents of The Plaza have been waiting for unacceptable amounts of time for responses. Some never get answered - there is a major lack of care from Haymarket.

The Plaza is totally unsecure. Residents are tired of hearing the same responses from Haymarket. These could be really lovely apartments and it's so disappointing to be paying for non-existent building management with minimal communications to residents.

In addition, there's a crumbling ceiling in the main stairwell has been 'under construction' with cables loose for months now and such an eyesore.

I just went through the reviews below. Unfortunately, the bad ones are all completely true. I am fighting with X1/Haymarket for long long weeks now in emails. The state of the plaza building is terrible, security tragically poor, behavior towards tenants real bad. I have raised official complaint with X1 Letting. They gave up my complain as problems are with Haymarket. I raised complaint with them too. Garage roller shutter door opened for 4 months now, no one care and Haymarket have audacity to inform me its fixed. Security says tenants are supposed to open the garage manually with long dirty metal stick, press the button above the garage door to open and close it. It is ridiculous. They gym that was advertised to us, no access to it provided for 5 months. Now they've got me the fob to get there, only to shut me up because my flatmate didn't receive anything. Non working lift for 5 weeks. It is a joke. I am honestly so so tired and fed up of constant fighting with them. Letter to landlord and official complaint to the complaint body that X1/Haymarket is registered with was sent. If you are thinking, even a little, to rent a property with X1 Letting or Haymarket, think again. You are gonna be constantly angry, disappointed and very sorry you did such a huge mistake to rent with them. Don't do it. Be smarter than us that we already live with them and have contracts.

PS: I live in X1 Plaza, Manchester for 5 months. I have 1 year contract and I am very worried what awaits for me. 7 months to go and I am honestly scared.
BTW, I've got 5 parking tickets in amount of £500 in total for parking in my own parking place that I pay £100 monthly. Yes, I went to the car wash, yes the guys put my parking permit down, yes I didn't realize and left for a holiday. Not negotiable, I had to pay it even tho parking spot is registered to my car only and it was proven very easy and quickly. These people are legal scammers honestly. Now, I have very expensive story to tell on the parties ;)

6+ months and all of the doors to the building are still broken and wide open for anyone to gain access. I made the mistake of moving from another X1 building to this one, both managed shockingly. X1/Haymarket do not care about their tenants at all

by far the most horrific company i’ve ever had the misfortune of dealing with. their construction workers that they employ have been caught numerous times taking pictures and staring through our windows and nothing has been done about it. 3 times i’ve emailed and 3 times i’ve had no response. they will only reply when you leave them a bad review because they care more about their reputation than the safety of their residents. not only this, our front door has been broken for over a year and this has not been fixed. they are a disgrace, please for the love of god NEVER move into one of their buildings

Emailed again and again about the lack of safety in the building- anyone can just wander in- initially got some replies then radio silence. Left them a bad review here and got an email straight away saying the person dealing with the issue had been let go and that's why it is delayed but that it would be sorted (after, at least, 7 months now). That was over 3 weeks ago and surprise surprise nothing has happened and they aren't replying again. Just taking landlords and property owners for a ride with no actual service provided.