Hazelton's Gift Baskets USA Reviews 

Never ordering again – Terrible service and delivery delays I am incredibly disappointed with this service and will never order from them again. I ordered flowers for my sister a week in advance for delivery on July 28th. The flowers did not arrive until 8:00 PM, meaning the entire day had already passed and the occasion was ruined. There is absolutely no mention on their website that "delivery on July 28th" could mean waiting until late into the night. When I tried to get answers, the staff was incredibly rude and unhelpful. Extremely slow service and terrible customer support. Save your money and shop elsewhere.

I got the beautiful Tropical Paradise Champagne gift set for my best friend who was traveling in New Orleans and she absolutely LOVED IT!!!, It was her big 55th Birthday so a very special occassion. I customized the set by adding chocolates and a 2nd bottle of premium champagne too! To be honest the gift did arrive 1 day late so looks like this company should stop using USPS ground service and invest in a better guaranteed delivery service.

Absolutely fantastic. Brilliant product, delivered as promised. Much appreciated. Thank you.

Have used Hazelton’s multiple times over the past 2 months. Great product selection and excellent customer service. Will definitely be back.

The flowers were even better than the pictures! Classy and elegant! My daughter loved them. I will order again.

I rarely leave negative reviews, but this experience has been incredibly disappointing.

I spent over $220 on a birthday gift because Hazelton's website advertised 2–3 day delivery, serviced the recipient's area in Florida, and even allowed me to select a delivery date during checkout. Based on that information, I reasonably expected my gift to arrive on the date I selected.

Only after placing my order and checking the tracking information did I discover it had been shipped via USPS Ground Shipping, meaning it won't arrive until after the recipients have already left the home. Even worse, the order includes fresh flowers. During my phone call, the manager acknowledged that ground shipping is not the recommended method for shipping flowers, yet this was never made clear before I completed my purchase.

The customer service experience was even more disappointing than the shipping issue. I asked to speak with a manager hoping we could find a reasonable solution. Instead, I was repeatedly interrupted, talked over, and told there was "nothing" they could do.

I wasn't asking for a full refund. I even suggested a simple compromise: provide a gift certificate or store credit for just the flowers so I could reorder fresh flowers once my mother returned home. The rest of the gift basket could still arrive later. Considering I had spent over $220, I thought this was a fair and reasonable request. It was immediately denied without any effort to help.

Mistakes happen, and shipping delays can happen. What disappointed me most was the complete lack of customer service. There was no empathy, no attempt to make things right, and no willingness to work toward a reasonable solution.

If your gift needs to arrive by a specific date, or if you're ordering something perishable like flowers, I would strongly encourage you to consider another company. Based on my experience, the advertised delivery expectations, the actual shipping method, and the customer service I received did not align with the premium prices Hazelton's charges.

Unfortunately, this was one of the worst customer service experiences I've had, and I will not be ordering from Hazelton's again.

First time ordering from this company and was so stunned by the awesome service online and product received. I am definitely using this company again. Delivery had me a little worried, but all was well!! I bought a gift basket for my coworker's birthday and she absolutely loved it!! I love that you get to pick your wine. Thank you Hazelton for such a good first impression.

Beautiful packaging and great service. Exceeding my expectations. Thank you!

Like the product very much also i forget to add delivery date and they contact me to fix it

two stars is generous. Arrived three days late with a smashed box and smashed inside basket. The contents are items you could buy at a local grocery store. Presentation awful. Reaching out to Customer Service several times and the only response was automated. Basically saying too bad it’s your male carriers problem now. So apparently they don’t insure their product. Complete waste of money.

I ordered a birthday cake and flowers to be delivered for a specific date. Because this company doesn't ship on Sundays, we explicitly agreed on a next-day delivery window. Not only did they completely miss the date—meaning the recipient's birthday had already passed by 3 days—but I found out they shipped a highly perishable cake and fresh flowers using a standard, non-guaranteed 1–7 day ground service!
When I contacted the courier service myself, the courier explicitly told me that the store used an inappropriate, slow ground shipping method for perishable items and that I needed to demand a refund from the seller.
Instead of taking responsibility for ruining a birthday and destroying their own product, customer service sent me a generic screenshot of their policy and refused a refund, claiming it was a "courier delay." They literally forced a cake to sit in a hot transit truck for days, turning a birthday gift into a hazardous, rotten health safety risk. To make it worse, the moment I told them I would be forced to dispute the charge, they completely blocked communication and refused to speak with me.
This company is highly unprofessional, has zero common sense regarding food safety, and completely lacks basic customer service. I have already refused the delivery of their spoiled goods, filed a formal dispute to get my money back, and reported them to consumer protection. Save your money and go anywhere else.

This picnic basket was a birthday gift for my son and he absolutely loved it! He had a day at the river planned with friends and this added a bit of flair to their celebration.

Every other gift basket delivery said same-day delivery, but they didn’t mean it. Hazelton’s meant it and boy was it beautiful.

This company is literally a scam... purchased the custom basket with a bottle of wine.. I picked red grapes, orange chutney, garlic & onion cheese, butter crackers, a higher end Italian wine...I had a happy birthday basket choosen with a blue ribbon... Never was there an email nt to ask about replacement options because I would have Never agree to purchase this pics below...

I wouldnt even give it 1 star.. they gave me a can of queso for a replacement.. it was so embarrasing the person who got the gift thought it was a gag basket

We spent $200 on a fruit and flowers gift basket for an incredibly important occasion. The basket was delivered five days late. The flowers and the fruit are rotten and moldy. Customer service was rude and offered us nothing. No refund, not even an apology. The photos would make you gag and the smell would make you heave.

BEWARE with this retailer. The baskets in the pictures are just a sales tool, what your recipients will receive will look nothing like the picture. When we reached out to customer service they said substituions are to be expected and are not reason for a refund. I could understand a substition or two, but substituion of EVERYTHING in the gift basket is unacceptable and honestly it's FRAUD. We had to file a credit card dispute to get refunded. They are getting one star because I can't give less.

EDIT Post Reply: Thank you for the response but at minimum you should have reached out to let us know everything would be substited and the gift would look nothing like the picture. Hopefully this review and your response serves as a warning to others.

The basket was lovely. Wrapped beautifully and had a lot of goodies in it. It came a day later than promised, but luckily a day before Father's day.

My husband loved it and arrived perfectly, in the middle of the day!

They will not stand behind missed/lost deliveries. They charge a high delivery charge, I assumed they would send UPS or Fedex overnight. My order was shipped USPS, which is notoriously unreliable. I ordered three weeks ahead of my son's bday. He's an active military member and away from family and friends, so it was important the product got delivered ON or a day before his actual birthday. I understand issues can happen in shipping, but when it wasn't delivered, and was obviously lost (sitting in one place for three days according to tracking), support had nothing to say other than it's still scheduled for delivery. Keep in mind this is FOOD - beer, cookies, candy (chocolate, gummy bears) and a balloon that will surely be deflated. They won't stand behind their product. If you have a problem with anything, I assure you it will be a headache. Save your money and order from a company that stands behind their product.

It lacked information on tracking delivery. Didn’t know where the product was between the “ready for delivery to actually delivered”