The website is primitive - I tried for thirty minutes to configure the choices and have given up. I'm sending to a couple in sympathy but the "greeting card assistant" insists on a) adding a name to... Toon meer
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Lees wat reviewers zeggen
Fast and high quality service! We ordered a fruit and chocolate gift basket for my parents anniversary in the morning and it was delivered the same day in the afternoon. They absolutely loved it! Cu... Toon meer
Arrived late, with incorrect, damaged, melted, and nearly expired items. Most were inedible, and many expire within the next two weeks. Several items were completely wrong: instead of olive oil a... Toon meer
We are a New Zealand based company that have customers in USA we wanted to congratulate with the birth of their babies. Hazelton's had the perfect gifts. The ordering process was easy. We received not... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hazelton’s Gift Baskets USA is gourmet gift basket company, offering expertly curated baskets filled with upgradable gourmet item selctions.
Contactgegevens
Verenigde Staten
- 1-800-367-1890
- cs@hazeltons.com
- hazeltonsgiftbaskets.com
3,2
Gemiddeld
401 reviews
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TOTAL SCAM
TOTAL SCAM: Deceptive "Substitution Policy" Hides Bait-and-Switch Tactics
I am completely appalled, deeply embarrassed, and furious with this company. I paid a premium, luxury price for a high end gift basket to thank my lender for a major milestone. What they delivered was literal trash.
Instead of the elegant, luggage style keepsake wicker basket advertised, they sent a flimsy, disposable cardboard box. Worse yet, it wasn't just a minor mix-up, almost every single premium item was substituted with incredibly cheap, generic products. The premium bottled olive oil I paid for was replaced with a generic $3.00 aerosol cooking spray, and the rest of the contents were downgraded to substandard garbage.
When confronted with photographic proof of this deception, customer support completely ignored any wrongdoing. When they replied, they had the audacity to hide behind their "substitution policy," claiming this blatant bait-and-switch operation is perfectly legal.
This company lures you in with beautiful website photos and exorbitant price tags, then ships out completely unrecognizable dollar store items. They caused me severe professional embarrassment in front of a vital business contact. Do not trust this vendor under any circumstances. They are running a textbook scam. Save your money and take your business to a reliable, ethical vendor.
21 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
We’re very sorry to hear about your experience and understand how disappointing it must have been, particularly when the gift was intended to recognize such an important professional milestone.
We sincerely apologize that the presentation and product you received did not meet your expectations. While substitutions may occasionally be necessary due to product availability, our goal is always to preserve the overall value, quality, and theme of the gift. We understand your concern that the delivered basket and substituted items did not reflect the premium experience you expected.
We also regret that our response left you feeling that your concerns were not fully addressed. Our substitution policy is intended to allow us to fulfill orders when specific items are unavailable, but we understand your feedback that the final presentation and product consistency fell short of your expectations.
Your comments regarding the substitutions, presentation, product quality, and customer service have been shared with our team for further review as we continue working to improve our products and overall customer experience. Thank you for taking the time to share your feedback.
Was easy to order
Was easy to order. Came quickly . Was sent as gift they said it was delicious fresh and beautiful
11 juni 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for your review, Alan! We're delighted to hear that the ordering process was easy and that the gift arrived quickly.
It's wonderful to know the recipient enjoyed it and found everything fresh, beautiful, and delicious. We truly appreciate your support and hope to help you celebrate more special occasions in the future!
'Luxurious Baby Boy Gift Basket'
Ordered a premium baby gift basket based on the product shown on the website and was extremely disappointed with what was delivered. The basket looked materially different from the advertised product, several items were substituted, the presentation was poor, the greeting card arrived in a terrible state, and the balloon was damaged.
What was most disappointing was the company's response. Despite providing photos clearly showing the differences, customer service refused to offer a meaningful resolution and simply referred me to their substitution policy.
I understand substitutions can happen, but the delivered product did not resemble the premium basket I paid for. Unfortunately, this was a very disappointing experience.
9 juni 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Bayarik, we’re very sorry to hear about your experience and understand how disappointing this must have been, especially when sending a gift to celebrate such a special occasion.
We sincerely apologize that the baby gift basket you received did not meet your expectations in terms of appearance, presentation, and overall product consistency. We understand your concerns regarding the substituted items, the condition of the greeting card, the damaged balloon, and the overall presentation of the gift.
While substitutions may occasionally be necessary due to inventory availability, our goal is always to preserve the quality, value, and overall theme of the original gift. We understand your concern that the delivered basket did not reflect the premium experience you expected based on the product shown online.
We also regret that the resolution provided left you feeling dissatisfied. Your feedback regarding product presentation, substitutions, product condition, and customer service has been shared internally for further review as we continue working to improve our products and customer experience.
Thank you for taking the time to share your feedback.
Perfect gift choices for a graduation present!
Perfect gift choices for a graduation present! Delivery was prompt and the the product was reasonably priced.
7 juni 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for the 5-star review! We are thrilled to hear that the graduation gift was a hit and that everything arrived promptly. Finding the right balance of great quality and reasonable pricing is always our goal. Congratulations to the graduate, and we hope to help you celebrate more special milestones in the future!
This place is a scam
This place is a scam. Do not order from here if you want your items to arrive on time. Still hasn't gotten and it's been 11 days. They won't give me my money back. I tried to leave a review on their website and I couldn't. Google them and see the reviews from Better Business Bureau.
8 juni 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Natalia, we’re very sorry to hear about your experience and understand how frustrating and disappointing this situation has been.
We sincerely apologize for the delay with your order and understand your concern, especially given the length of time that has passed without delivery. We recognize how important timely delivery is when sending gifts, and we regret that this experience did not meet expectations.
We’re also sorry to hear you felt unsupported regarding your refund concerns and customer service experience. While shipping timelines and resolutions can sometimes depend on carrier activity and order status, we understand that this does not lessen your frustration.
Regarding comments about third-party reviews and review platforms, we may not be able to verify those details directly, but we appreciate you taking the time to share your feedback. Your comments regarding delivery timing, communication, and overall customer experience have been shared internally for further review.
Thank you for taking the time to provide your feedback.
Horrific experience
Absolutely appalled, disgusted, and embarrassed by my Hazelton's delivery. I ordered a custom sympathy gift basket for my bereaved family members, only for the "gourmet" and "premium" offerings I selected to be replaced by low-quality, generic junk food. I feel horrible for not doing my research -- but the fact that I made this uncharacteristic impulse buy BECAUSE I WAS GRIEVING makes the practice all the more scummy. Shame on the people running this scam. I will continue contacting them for a refund for as long as it takes.
6 juni 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Maia, we’re truly sorry to hear about your experience and understand how upsetting this must have been, especially given the circumstances surrounding your order.
We sincerely apologize that the sympathy gift basket did not meet your expectations in terms of product selection and presentation. We understand how important these gifts are during difficult times, and we regret that the experience added frustration during an already emotional period.
While substitutions may occasionally be necessary due to inventory availability or regional sourcing limitations, our goal is always to maintain the overall value, quality, and intention behind the gift. We understand your concern that the substitutions made did not reflect the premium experience you expected.
We’re also sorry to hear that the experience left you feeling embarrassed and disappointed. Your feedback regarding substitutions, product quality, and customer support has been shared internally for further review as we continue working to improve both our products and customer experience.
Thank you for taking the time to share your feedback.
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for your review, Rona! We’re so glad to hear you had a great experience with us.
We truly appreciate your support and hope to help you celebrate more special moments in the future!
The basket arrived on time and was amazing!
The basket arrived on time! It was beautiful! My friend loved it! I would definitely recommend Hazelton’s for any gift delivery!!
29 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for your wonderful review, Katharina! We’re so happy to hear the basket arrived on time, looked beautiful, and most importantly, that your friend loved it.
Your recommendation means so much to us — thank you for choosing Hazelton’s Gift Baskets, and we look forward to helping you celebrate more special moments in the future!
NEGATIVE -10!!!!!
NEGATIVE -10!!!!!! Don't use this company!!!!They said the shipment would arrive in 4 days- it took 3 weeks! Then it was sent to ME instead of the important client it should have gone to. Customer service was rude and offered no help!
2 juni 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Nicole, we’re truly sorry to hear about your experience and understand how frustrating and disappointing this situation must have been, especially when the gift was intended for an important client.
We sincerely apologize for the extended delivery delay and understand how upsetting it must have been for the shipment to arrive at the wrong address after such a long wait. We also regret that your interaction with customer service left you feeling unsupported during an already frustrating experience.
While shipping timelines and delivery issues can occasionally be impacted by carrier handling and address verification, we understand this does not lessen the inconvenience and embarrassment this situation caused.
Your feedback regarding delivery timing, shipment accuracy, and customer service has been shared internally for review as we continue working to improve both communication and the customer experience. Thank you for taking the time to share your feedback.
The only international gift shop with…
The only international gift shop with delivery service I trust.
26 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for your trust and support, Zhul-karnain! We’re honored to be your go-to choice for international gifting.
Hearing that we’ve earned your trust means everything to us. We truly appreciate your support!
Delivered on time
Delivered on time. Food items in the basket were fresh.
23 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for your kind feedback! We’re delighted to hear your order arrived on time and that the food items were fresh and enjoyable.
Providing quality products and a smooth gifting experience is always our goal, so we truly appreciate you taking the time to share your experience. Thank you for choosing us — we hope to serve you again soon!
Paid for Premium Wine Upgrade — Received Different Products Without Notice
I paid extra for upgraded wines specifically selected for the gift basket, but completely different wines were delivered without any prior notice or authorization. After I complained, customer service simply responded that substitutions are part of their policy and that they are not responsible for notifying customers in advance. I understand occasional substitutions may happen, but replacing premium upgraded items paid for separately without consent is unacceptable. Very disappointing experience.
28 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Flavio, we’re sorry to hear about your experience and understand your disappointment regarding the upgraded wine selections.
We completely understand your concern, especially when additional charges were paid for specific upgraded wines and the delivered selections did not match what you expected. While substitutions may occasionally be necessary due to supplier availability, regional restrictions, or inventory limitations, we recognize that premium upgrades carry added expectations and understand why this was frustrating.
We also apologize that our communication regarding substitutions left you feeling unsupported. Although substitution policies exist to help fulfill orders during inventory changes, we understand your concern regarding advance notification and transparency, particularly for separately purchased upgrades.
Your feedback regarding upgraded products, substitutions, and communication has been shared internally for further review as we continue working to improve the customer experience and set clearer expectations around specialty items and upgrades.
Thank you for taking the time to share your feedback.
Amazing as always
Amazing as always. Got there early. Great compliments from recipient.
23 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for your continued support, Trenholm! We’re thrilled to hear your gift arrived early and that the recipient had such great things to say about it.
Hearing “amazing as always” truly means a lot to our team. We appreciate your trust in Hazelton’s Gift Baskets and look forward to helping you celebrate many more special occasions!
***Absolute SCAM***
***Absolute SCAM. Do NOT spend your money with this company.***
- They will NOT send the promised items.
- They will NOT get the random items sent to the recipient on time.
- They will NOT apologize.
- You WILL be embarrassed by the product sent to the recipient.
- Date of my transaction: May 14th, 2026. Promised delivery May 17-18th. Date package was received by USPS to begin shipping process; May 22nd.
- The amount of money I paid business: $107.97 total
- What the business committed to provide:
1- A “Royal Luxury Wine Gift Basket” see following description from their website:
“The set includes sweet and savory treats like a bottle of wine, creamy camembert cheese, dry roasted pistachios, an apple, fresh green grapes, an orange, a pear, dark chocolate covered coffee beans, and a brown wicker basket. If you wish, you may even personalize this gift by adding on wine, beer, champagne, gourmet snacks, desserts, and more from our custom options.”
2- I paid additional money for an upgraded, specific bottle of wine.
3- The basket was to be delivered in a 3 day period. It is listed all over their website that they provide overnight and 3 day delivery. In my confirmation email, it is promised that there would be 3 day delivery.
-What is the nature of the dispute?:
They did NOT provide the gift set pictured. They sent the wrong items, see item “substitutes” below. They did NOT include the specific upgraded bottle of wine that I purchased. They didn't even get the gift set to the “3rd party courier” until May 22nd, 7 days after the order was placed. Then, the gift set didn’t arrive to the intended recipient until May 26th - 12 days after the order was placed and confirmed.
-> Item substitutes
1) Bottle of wine, specifically upgraded to an Italian wine (Masi Campofiorin) as the recipient of gift set is Italian. Paid additional $22.99 to have it included. They sent a random bottle of wine.
2) Creamy camembert cheese - They substituted Harvarti. A sandwich cheese.
3) Fresh green grapes - Not included.
4) Dark chocolate covered coffee beans - substituted “blue diamond almonds, thin dipped”
5) A brown wicker basket - There was NO basket!! The gifts were sent in an empty flimsy cake (?) box, within a larger cardboard box filled with packing peanuts.
The presentation was SUPPOSED to be "luxury" sophisticated, mature, elegant. It was childish. I was embarrassed to have sent it. It looked like a teenager in a basement assembled a random assortment of gross fruit and gas station snacks, and threw them into a box with packing peanuts.
They lay blame on the courier. Refuse to acknowledge that they were in the wrong by not getting the gift basket to the courier until a week after order placement. They have not communicated with me about the incorrect items and lack of packing or basket.
They refused a partial and/or full refund on the ground that “they can’t control delays in delivery based on 3rd party couriers”.
25 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
We’re truly sorry to hear about your experience and understand the level of frustration and disappointment this situation caused, especially given the expectations set for a luxury gift experience.
We sincerely apologize that the delivered basket did not meet your expectations in terms of presentation, timing, and item selection. We understand your concerns regarding the substitutions made, the upgraded wine request, the packaging style, and the delayed delivery timeline. While substitutions may occasionally be necessary due to inventory, regional availability, or shipping restrictions, our goal is always to provide items of comparable quality and value while maintaining the intended gifting experience.
We also understand your frustration regarding the shipping timeline. While carrier transit delays are outside of our direct control once a package has been dispatched, we recognize your concern regarding the processing and fulfillment timeline prior to shipment and understand how this affected the overall delivery expectation.
Regarding the packaging, certain shipped gift baskets may be packaged differently from local hand-delivered arrangements in order to protect items during transit. However, we understand your disappointment that the final presentation did not align with the luxury experience you expected based on the product description and photos.
We regret that the resolution provided left you feeling unheard, and your detailed feedback regarding fulfillment, substitutions, communication, and customer service has been shared internally for further review as we continue working to improve both product consistency and customer experience.
Thank you for taking the time to share your experience.
Easy to order
Easy to order. Great choice of product. A little slow on delivery considering the location, but other than that it was great!
18 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for your kind feedback! We’re delighted to hear you found the ordering process easy and enjoyed the variety of products we offer.
We also appreciate your patience regarding the delivery timing and your understanding overall. Your feedback helps us continue improving our service, and we’re so glad the experience was still a positive one for you.
Thank you again for choosing us — we look forward to serving you again in the future!
DO NOT USE
DO NOT USE. Wish I had read the reviews and done research before using this company… take my advice.
Ordered a wine and cheese gift basket for my friend and even paid for upgraded wine. My friend was sent (3 weeks late), planters peanuts, a bar of chocolate, and Oyster Bay wine (not the upgrade I paid for) in a cake box with plastic wrapping. No cheese - no upgraded wine.
Customer service refused to fix as their terms include their ability to substitute whatever they need to.
AVOID! If I could add photos of what the actual delivery looked like you would be shocked they’re still in business.
You also cannot post 1 star reviews on their site, it’s blocked.
23 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
We’re very sorry to hear about your experience and understand your disappointment regarding both the delivery timing and the contents of the gift received.
We sincerely apologize that the basket did not meet your expectations, particularly regarding the substituted items and upgraded wine selection. While substitutions may occasionally be necessary due to inventory or regional availability, our goal is always to provide items of equal or greater value while maintaining the overall presentation and gifting experience. We understand your frustration that the final delivery did not reflect what you anticipated when placing the order.
We also regret that the resolution provided by customer service left you feeling unsupported. Your feedback regarding the substitutions, presentation, and communication experience has been shared internally with our fulfillment and customer service teams for further review.
Regarding reviews, we do not intentionally block customers from leaving lower-rated feedback, and we appreciate all customer reviews as they help us identify areas where improvements are needed.
Thank you for taking the time to share your experience.
My order never came
My order never came. They were not honest in the time it would take to process and deliver. I will never order form here again.
2 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for bringing this to our attention, and please accept our sincerest apologies for the frustration regarding your delivery timeline. We completely understand how disappointing it is to experience an unexpected delay, especially when you are counting on a gift to arrive on time.
We always aim to provide accurate processing and shipping windows, and it is clear we fell short of your expectations here. We would love the opportunity to look directly into your tracking history, find out exactly what happened, and make this right for you.
Because we take delivery issues very seriously, please reach out to our dedicated support team directly with your order number. We are standing by to investigate this and assist you immediately.
LATE! LATE! LATE!
Sent a gift basket to my son for his birthday and was able to select the delivery date for the next day. I selected the (very expensive) expedited shipping, and when I checked out the site gave me a delivery date of two days instead of next day as selected. That was fine as it would still arrive in time. I paid $197 USD for the expedited shipping - way more than the gift basket. When I checked tracking on the second day, it gave me a new date of SIX days after placing the order. When I contacted customer service, they told me it takes up to four days to process the order before shipping (this is not anywhere on the site) and refused to refund the expedited shipping fee. What a total rip off! They totally stole $197 from me. Total scam!
22 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Krista, we’re truly sorry to hear about your experience and understand how frustrating and disappointing this situation must have been, especially when sending a birthday gift for your son.
We sincerely apologize for the confusion surrounding the delivery timeline and shipping expectations. We understand your concerns regarding the expedited shipping fee and the frustration caused when the estimated delivery date changed after checkout and again during transit updates.
We would also like to clarify that expedited shipping timelines are calculated in business days and do not include weekends or holidays. In addition, specialty gift baskets may require processing and preparation time prior to shipment to ensure the items are packaged securely and arrive in the best possible condition. However, we understand your concern that these timelines and expectations may not have been communicated clearly enough during the ordering process.
We also regret that the resolution provided by customer service left you feeling unsupported. Your feedback regarding both the shipping experience and communication transparency has been shared with our operations and customer service teams for further review as we continue working to improve clarity around processing and delivery expectations.
Thank you for taking the time to share your experience.
Great
The birthday lady who received this gift can't stop saying how great it is. You people lived up to my expectations and then some how went a step higher, thank you 😁
13 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for the wonderful 5-star review! We are absolutely thrilled to hear that the birthday lady loved her gift and can't stop raving about it.
Our team always strives to provide exceptional service and beautiful arrangements, so knowing that we not only met your expectations but went a step higher truly makes our day. Thank you for trusting us with such a special occasion!
We look forward to helping you surprise someone special again in the future.
No Star!!! Do not trust...AVOID: Hazeltons & Washingtonbaskets websites
No Star!!! Do not trust...
AVOID: Hazeltons & Washingtonbaskets websites
Looks local when you search, but not. Images not followed. Description not followed. Delivery instructions not followed. Nothing as ordered. Advertised gift-style wooden box packaging, arrived in a regular cardboard box. Advertised unique beers, received duplicates. Cake spoiled. Bottles broken. Delivery late. Package left unattended. After complaining, they said unavailable items may be substituted without asking. Not acceptable. Not honest advertising. Do not trust. Find a real local store instead. Their customer service emails, by Charlito and Christine Ann, were dismissive and repeatedly avoided the actual issues. Still no real resolution for over $400 CAD paid. I have photos of what was delivered, but Trustpilot is not giving me an option to upload them here. Check the photos on the Google review.
18 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for your feedback, and we sincerely apologize for the numerous issues you experienced with your recent order. We understand how incredibly frustrating and disappointing it is to receive a late, damaged package that did not meet the expectations set by our website.
While our substitution policy allows for alternative items to be used when specific products are out of stock, it is never acceptable for a gift to arrive with duplicate items replacing unique selections, spoiled components, or broken bottles. We also regret that our presentation and delivery instructions were completely missed, resulting in the gift arriving in a standard box and being left unattended.
We take your comments regarding our transparency and customer service response very seriously. Your detailed feedback has been passed directly to our fulfillment, logistics, and management teams so we can address these critical lapses in quality control, transit handling, and communication.
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