The website is primitive - I tried for thirty minutes to configure the choices and have given up. I'm sending to a couple in sympathy but the "greeting card assistant" insists on a) adding a name to... Toon meer
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Fast and high quality service! We ordered a fruit and chocolate gift basket for my parents anniversary in the morning and it was delivered the same day in the afternoon. They absolutely loved it! Cu... Toon meer
Arrived late, with incorrect, damaged, melted, and nearly expired items. Most were inedible, and many expire within the next two weeks. Several items were completely wrong: instead of olive oil a... Toon meer
We are a New Zealand based company that have customers in USA we wanted to congratulate with the birth of their babies. Hazelton's had the perfect gifts. The ordering process was easy. We received not... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hazelton’s Gift Baskets USA is gourmet gift basket company, offering expertly curated baskets filled with upgradable gourmet item selctions.
Contactgegevens
Verenigde Staten
- 1-800-367-1890
- cs@hazeltons.com
- hazeltonsgiftbaskets.com
3,2
Gemiddeld
401 reviews
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Heeft 86% van zijn negatieve reviews beantwoord
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Wonderful product but horrible packaging
Ordering, delivery and time were all great. The recipient was thrilled with the items received and felt they were quality items. I would have rated it a 5 except for the packaging. My recipient was so upset with all the little styrofoam balls that were floating all around his house and the stickiness on his fingers after opening the package that he spent more time telling me about that than on the items themselves which he was very happy with.
13 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for taking the time to share your review. We are absolutely thrilled to hear that the ordering process, delivery time, and the quality of the products themselves met your expectations and brought joy to the recipient!
However, we sincerely apologize for the frustration caused by the packaging material. We completely understand how disappointing it is when the excitement of opening a gift is overshadowed by a messy cleanup and sticky residue. We want the unboxing experience to be entirely premium and enjoyable from start to finish.
Your feedback regarding the styrofoam packing peanuts and the sticky residue has been shared directly with our fulfillment and packaging teams. We take these comments seriously as we continuously review and improve our shipping materials to ensure gifts arrive safely without causing an inconvenience to our recipients.
Thank you again for your valuable insights, and we hope to provide a seamless experience for you and your recipients in the future.
Was amazing to be able to send my boss…
Was amazing to be able to send my boss in Brooklyn NY a Birthday gift the day of his birthday all the way from South Africa. The boss LOVED the product
12 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for your wonderful review, Christal! We’re thrilled to hear we could help you send a special birthday surprise all the way from South Africa to Brooklyn, NY.
It means so much to know your boss loved the gift, and we’re happy we could make the process easy and memorable for you despite the distance. Thank you again for choosing Hazelton’s Gift Baskets — we look forward to helping you celebrate more special occasions in the future!
I rarely leave negative reviews
I rarely leave negative reviews, but this experience was incredibly disappointing. We ordered a gift basket for a family friend, and what was delivered looked nothing like the beautiful, high-quality arrangement shown on the website. The basket was filled with much cheaper substitute items, lacked the presentation and detail advertised, and honestly looked like it had been thrown together carelessly.
We were so embarrassed by what was sent that we ended up purchasing an entirely different gift basket from another company just so our friends would receive something appropriate.
What made the situation even more frustrating was the customer service. Rather than acknowledging the clear difference between what was advertised and what was delivered, the company refused to offer any reimbursement or meaningful resolution.
When you’re sending a gift to someone you care about, presentation and trust matter. Unfortunately, this experience completely missed the mark.
19 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for taking the time to share your feedback, and we sincerely apologize for the disappointment and embarrassment this experience caused. We understand that when you send a gift to a family friend, you are trusting us with an important moment, and it is incredibly disheartening to hear that what arrived fell so short of that trust.
While our substitution policy allows our designers to use alternative components when specific items are out of stock, the final arrangement should always reflect the premium value, presentation, and high quality of the gift you purchased. It is clear from your description that we missed the mark on both the execution of your basket and its overall presentation.
Furthermore, we deeply regret that our customer service team did not handle your concerns with the appropriate empathy or offer a meaningful resolution when you reached out. Your experience has been shared directly with our fulfillment and management teams to address both our quality control standards and how we handle customer disputes regarding substitutions.
We completely understand why you chose to look elsewhere to ensure your friends received an appropriate gift, and we appreciate your candid feedback as we work to improve our service.
PAID FOR 3DAY SHIPPING...STILL HASNT ARRIVED 9 DAYS LATER
I ordered from them for Mother's Day. They ask what date I wanted it to be delivered and I chose Mother's Day (although I knew it would be unlikely given it was Friday the 8th). I paid for 3-day shipping. It is now May 17th and the order still has not arrived. They will not refund my shipping cost even though they didnt even drop it off at USPS until May 12th. Seems like false advertising.
16 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
We’re very sorry to hear about your experience and completely understand your frustration, especially since this was a Mother’s Day gift and the order still had not arrived well after the occasion had passed.
We understand how disappointing it must have been to select a preferred delivery date, pay for expedited shipping, and then experience delays both in processing and carrier movement. During major holiday periods like Mother’s Day, shipping networks can become heavily impacted, but we recognize that this does not lessen the inconvenience and disappointment caused when an important gift arrives late.
We also apologize that our handling of the shipping concerns left you feeling unheard regarding the shipping charges and timeline expectations. Feedback like yours is important and will be shared with our operations and customer service teams as we continue reviewing how delivery expectations and shipping timelines are communicated during peak seasons.
Thank you for taking the time to share your experience.
My gift basket has yet to be delivered
It arrived 4 days late.
Flowers DEAD
Box for Champagne NOTHING like one pictured.
Incredibly embarrassing
My gift basket has yet to be delivered.
It is a 50th Anniversary gift.
Very embarrassing.
Customer service is absolutely abysmal.
" check with courier" (USPS)
USPS DOESN'T HAVE IT YET
"keep checking"
"We're sure you must be eager to learn where your package is"
Yeah. It cost me $260
No customer service reps on telephone.
AI written responses in email.
Do not use Hazeltons
14 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Rosemary, we’re truly sorry to hear about your experience and understand how upsetting this must be, especially given that the basket was meant to celebrate such an important milestone anniversary.
We completely understand your frustration regarding the delay, the lack of clear tracking updates, and the difficulty in getting the support you needed. When a gift of this significance and value does not arrive as expected, it can create unnecessary stress and disappointment, and we sincerely apologize for that.
While carriers can occasionally experience delays or delays in initial scanning during busy periods, we recognize that our communication should still leave customers feeling supported and informed throughout the process. We’re also sorry that our responses came across as impersonal and did not provide the reassurance or assistance you were looking for.
Your feedback has been shared with our customer service and logistics teams as we continue working to improve both communication and the overall customer experience. We truly appreciate you taking the time to share your concerns.
Just perfect!
Very easy to order, lately the company has finally added more choice with more elegant and sophisticated products not just the usual, arrived on time and the presentation left the receiver extremely impressed!
10 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for your thoughtful review, Andreea! We’re delighted to hear that you found the ordering process easy and that the gift arrived on time and made such a wonderful impression on the recipient.
We especially appreciate your comments about our newer product selections. Our team has been working hard to expand our collection with more elegant and sophisticated options, so it’s incredibly rewarding to hear that you noticed and enjoyed the variety.
Thank you again for your support and for choosing Hazelton’s Gift Baskets — we look forward to helping you with more gifting occasions in the future!
Beware of timing and condition
Don't bother. I order from here under the impression that they would deliver on the day I chose. Not even close. It was delivered 2 days later, with a broken tea pot. Currently working on a solution.
Edit: They had me collect pictures of the broken teapot and sent another teapot that was not broken. I understand these things can happen, just so embarrassing to put the bearer of a gift through this. Also, still unacceptable to represent that you will deliver on a specific day and then deliver two days later.
8 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for your feedback, and we sincerely apologize for the delay in your delivery and the broken teapot you received. We understand how disappointing it is when a gift does not arrive on the chosen date and is not in perfect condition.
Regarding the delivery timing, while we strive to meet specific date requests, factors such as high seasonal volumes can occasionally impact our transit times. However, receiving a damaged item is never acceptable, and we regret the frustration this has caused.
We understand you are currently working on a solution with our team. Please be assured that we are committed to resolving this for you and ensuring you are satisfied with the final outcome.
Great service!
I liked the products, customer service and delivery timeline!
4 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for the 5-star review! We are delighted to hear that you enjoyed our products, customer service, and the delivery timeline. Providing a seamless experience from ordering to delivery is our top priority, and your feedback is greatly appreciated.
We look forward to serving you again soon!
Terrible quality and no oversight or support
Sent 5 gift baskets to coworkers for Mother's Day. All 5 looked completely different and none matched what was advertised in the website photo. The packaging was very poor for all of them. 2 of the recipients had substituted items that were Walmart brands, which the company claimed was within their guidelines for replacement. The items included maybe totaled $15 while the gift itself cost $100. The shipping labels showed that they were sent from random residential addresses, so they obviously outsource packing and shipping to people and not within facilities. I would never purchase or recommend them for gifts due to their lack of quality control for contents and packaging.
An addition to my comment based on the response from the company: a few of the boxes also arrived after the delivery date so their cheap substitutions also didn't ensure ontime delivery. Again, this is not a company to trust with your money for gifts.
11 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for your feedback, and we sincerely apologize for the disappointment you and your coworkers experienced with your Mother's Day gifts. We understand your frustration regarding the lack of consistency across the five baskets and the concerns regarding their overall value and presentation.
Regarding the substitutions, our policy is intended to ensure timely delivery by using items of equal or greater value when specific stock is unavailable. We recognize that receiving generic brand replacements in a premium gift basket is not the experience we aim to provide, and we apologize that the value of the items included did not feel reflective of your purchase price.
We also take your comments regarding the packaging and the origin of the shipping labels very seriously. We strive for high standards of quality control and professional fulfillment, and we are reviewing our shipping and logistics processes to address these concerns.
Thank you for bringing these issues to our attention.
The Perfect Mother's Day Basket!
The basket itself was stunning, again! The bouquet was light, and beautiful. The old cheddar and Gouda cheese, as well as the crackers and jerky were well recieved. Everything arrived in pristine condition, as well.
4 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for the wonderful 5-star review! We are so pleased to hear that the gift basket was stunning and that everything arrived in pristine condition.
It is great to know that the bouquet and the selection of cheddar, Gouda, jerky, and crackers were well received. We take a lot of pride in the quality of our perishable items and the care taken during shipping to ensure they arrive exactly as expected.
Thank you for choosing us again for your gifting needs!
Excellant Service
Hi there! I am one hundred percent satisfied with your service! I did it all on line from South Africa and the house warming gift was delivered timeously to my son and daughter in law in Escondido California. They were so pleased with it. They sent me a photo and i could see that it looked exactly like it did in the picture online so i am very satisfied. I will definitely be using your services again in the future!
Regards,
Wendy Victor
8 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you are one hundred percent satisfied with our service, especially coordinating your gift all the way from South Africa.
It is fantastic to know that the housewarming gift was delivered on time to your family in Escondido and that the arrangement matched the online photos perfectly. We take great pride in ensuring our international customers can trust us to deliver exactly what they see on our site.
Thank you for your kind words and for choosing Hazelton's. We look forward to helping you with your future gifting needs!
A received a completely different gift…
A received a completely different gift set. I ordered a golf-themed board with cheese, golf ball chocolates and I paid extra for specific wine. The gift basket had a terrible gift message stuck with a piece of tape to it. Inside was a different bottle of wine than I ordered, nothing related to golf, a generic cutting board and piece of cheese and sausage. Plus, a mug with flowers on it???
4 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for your feedback. We are sincerely sorry to hear that the gift set delivered was completely different from the golf-themed arrangement you ordered, and that the presentation and contents did not meet our quality standards.
Regarding the substitutions, we understand your frustration with receiving a generic cutting board, floral mug, and different wine variety after paying for a specific selection. While our substitution policy is designed to ensure timely delivery when certain items are out of stock by replacing them with items of equal or greater value, it is clear that in this instance, the replacement did not reflect the theme or value of your original purchase.
We also apologize for the poor presentation of the gift message. We take great pride in our gifting experience, and a message taped to the basket does not reflect the professional standard we aim to provide.
We have shared your review with our fulfillment and quality control teams to investigate why this specific order was handled incorrectly. Thank you for bringing these concerns to our attention.
Ship Cheaper Items Than Paid For
I paid a $50 upgrade for a certain bourbon and they delivered the cheaper Irish whiskey. Also the items I purchased that were delivered with the wrong bottle of bourbon were nothing like the picture I purchased from. DO NOT USE THIS COMPANY. I called to get a resolution and had to send pictures and send an email. Had the recipient not sent me a picture I would have had no idea they did not send what I paid for!
Just as an update, they would not resolve the issue and sent me a less valuable item than I paid for. I paid a $50 upgrade, and they sent me something that was a $39 upgrade. It was not even the same product. I ordered bourbon, and they sent Irish whiskey. Again, like I said, do not use this company!
8 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for sharing your feedback. We are sincerely sorry to hear that the gift delivered did not match the premium selection you purchased and that the overall presentation fell short of the images on our website.
Regarding the whiskey, we understand your frustration with receiving a substitution after paying for a specific upgrade. While our substitution policy is intended to ensure timely delivery when certain items are out of stock, we recognize that receiving an Irish whiskey in place of a requested bourbon is a significant discrepancy.
We also apologize for the inconvenience of having to provide photos and follow up via email. This process is in place to help our billing and quality teams document errors with our fulfillment centers, but we understand it adds frustration to an already disappointing experience.
Your comments have been shared with our logistics team to investigate why this specific upgrade was handled incorrectly. Thank you for bringing this to our attention.
Rude customer service and misleading delivery dates
Ordered flowers for Mother’s Day after selecting May 10 as the delivery date. The website and confirmation both stated May 10, but the order is now delayed until May 13.
When I contacted customer service (name: Valerie), instead of acknowledging that the checkout system and confirmation were misleading, the responses were extremely rude, dismissive, and confrontational throughout the entire exchange.
If you need something delivered by a specific date, I would strongly recommend ordering elsewhere.
10 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for your feedback. We sincerely apologize for the delay in your Mother's Day delivery and for the frustration caused by the change in the delivery date.
While we strive to meet requested delivery dates, they are estimates and not guaranteed, as stated in our shipping policies. This is particularly common during high-volume holidays when transit times can be affected by carrier demand. However, we understand how important timing is for such a special occasion.
We also deeply regret that your experience with our representative did not meet the professional standards we aim to provide. We have taken note of your comments regarding the tone of the communication and will address this internally to improve our service.
We appreciate you bringing this to our attention.
Impressed
I was impressed that I was able to upgrade the bottle of champagne. Delivery on time as promised. Other items in the basket were very good and the cutting board was beautiful.
I would highly recommend this site.
3 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for the 5-star review! We are delighted to hear that you were pleased with the ability to upgrade your champagne and that the delivery arrived right on schedule.
It is wonderful to know that you enjoyed the contents of the basket and found the cutting board to be beautiful. We take great pride in our presentation and the quality of our gift items, so we truly appreciate your recommendation.
We look forward to helping you with your future gifting needs!
Beautiful box
Beautiful box, well presented, delivered in timely fashion, unfortunately my recipient was away for a long weekend and didn't find it till Sunday 3rd! However he said the contents were delicious. Must have been left in a good spot. Thank you !
3 mei 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for the 5-star review! We are so glad to hear that the gift was beautifully presented and delivered in a timely fashion.
It is wonderful to know that the contents were still delicious even after the wait—it sounds like our delivery team found the perfect secure spot to keep it safe until your recipient returned. We truly appreciate your kind words and are happy we could help make the gift a success!
Great selection of products
Great selection of products, treats and gifts. Beautifully presented and delivered on time.
4 april 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for the 5-star review! We are delighted to hear that you enjoyed our selection of products and gifts.
Our team takes great pride in ensuring that every basket is beautifully presented and delivered right on time, so we truly appreciate you noticing those details. We look forward to helping you with your future gifting need.
If I could give them NEGATIVE stars I would
If I could give them NEGATIVE stars, I would.
I could have gone to Walmart myself and purchased all these items for a fraction of the cost. Two of the items required refrigeration which they did not provide so subsequently needed to be thrown out. The Dark Chocolate Book Box (value $25.99) I paid extra for, was not included. They have been called out for posting fake reviews, so you may never see this one. Go to the internet and Reddit to read about people's experiences with this company, do not rely on their website reviews.
Their customer service is awful as well. Every email I received a response to was basically a template response and the most that was offered to me was a 30% refund. I would not accept it and asked for a full refund or the correct items be delivered, so they were done with me, denied it, and offered nothing else.
I'm very disappointed and sad. I ordered this for my daughter-in-law's birthday because she had to be away from family and hoped to send her some cheer.
In response to Hazelton's reply....
You again sound so apologetic but truly don't care. You offered me 30% which is about the cost of the items you actually sent. I paid you $110 for my order. Thirty percent is an insult.
24 april 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for sharing your feedback. We are sincerely sorry for the disappointment caused by your daughter-in-law's birthday gift and for the frustration you experienced with our customer service team.
Regarding the items requiring refrigeration, we take the shipping of perishable goods very seriously and regret that the packaging did not maintain the necessary temperature in this instance. We also apologize for the missing Dark Chocolate Book Box; we strive for order accuracy and understand how upsetting it is when a special addition is omitted.
While our team offered a partial refund in accordance with our standard resolution policies, we understand this did not meet your expectations for a full resolution. We have taken note of your comments regarding our communication style and the quality of the items received as we work to improve our internal processes.
We truly appreciate your feedback and apologize for falling short of providing the cheer you intended for your family.
Antwoord van Hazelton's Gift Baskets USA
Thank you for your feedback. We are very sorry to hear that you were disappointed with your recent purchase and that it did not meet your expectations.
We strive to provide high-quality gifts for all our customers, and we have taken note of your comments as we work to improve our products and service. Please reach out to us with your order number if there is anything we can do to assist you further.
Terrible Experience All Around
I’m extremely disappointed with the "Gourmet Gift Barrel" purchase and would strongly caution others before ordering anything from this company.
The product was advertised as a “luxury” assortment with premium snacks and a wooden barrel presentation. What was received was the complete opposite. The items inside were low-quality, comparable to what you’d find at a gas station—definitely not what anyone would consider upscale or gift-worthy. On top of that, the basket itself wasn’t a wooden barrel as shown on the website; it arrived in a plain cardboard box, which made the whole thing feel cheap and misleading.
What made this experience worse was the customer service. I reached out politely to explain the situation and asked for at least a partial refund. Instead of trying to resolve the issue, I was told I must be lying and that they reserve the right to substitute items regardless of what’s advertised. That response felt dismissive and unprofessional.
Between the misleading product description, poor quality items, and unhelpful customer support, this was a frustrating experience from start to finish. I would not recommend this company if you’re looking for a genuine, high-quality gift.
17 april 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for sharing your feedback. We sincerely apologize for the disappointment you experienced with the "Gourmet Gift Barrel" and for the frustration regarding the quality and presentation of the items received.
We understand your disappointment that the gift arrived in a cardboard box rather than the wooden barrel shown online. While we do have a substitution policy that allows for components of equal or greater value to be used to ensure timely delivery, we regret that the final presentation and selection of snacks did not meet the upscale standard you expected.
Furthermore, we are deeply sorry for the unprofessional tone you encountered when contacting our support team. This is not the level of service we strive to provide, and we have taken note of your experience to ensure our communication remains respectful and helpful when addressing customer concerns.
We truly appreciate your feedback as it helps us improve our service and quality control.
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