The website is primitive - I tried for thirty minutes to configure the choices and have given up. I'm sending to a couple in sympathy but the "greeting card assistant" insists on a) adding a name to... Toon meer
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Lees wat reviewers zeggen
Fast and high quality service! We ordered a fruit and chocolate gift basket for my parents anniversary in the morning and it was delivered the same day in the afternoon. They absolutely loved it! Cu... Toon meer
Arrived late, with incorrect, damaged, melted, and nearly expired items. Most were inedible, and many expire within the next two weeks. Several items were completely wrong: instead of olive oil a... Toon meer
We are a New Zealand based company that have customers in USA we wanted to congratulate with the birth of their babies. Hazelton's had the perfect gifts. The ordering process was easy. We received not... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hazelton’s Gift Baskets USA is gourmet gift basket company, offering expertly curated baskets filled with upgradable gourmet item selctions.
Contactgegevens
Verenigde Staten
- 1-800-367-1890
- cs@hazeltons.com
- hazeltonsgiftbaskets.com
3,2
Gemiddeld
401 reviews
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Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Hazelton's - Dont waste your money or time
I am regretting purchasing from Hazelton's. Don't buy from Hazelton's as they do not deliver on time. I wish I had read the reviews prior to ordering! They falsley lead you to believe deliveries in 1 day but deliver well past that. Do yourself a favour and order from someone else.
30 april 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment caused by the delay in your delivery. We understand how important it is for your gift to arrive on time, and we regret that we fell short of your expectations.
We would like to clarify that the delivery method selected at checkout provides an estimated timeline and is not a guaranteed delivery date. While we strive to meet these estimates for every order, unexpected delays in transit can occasionally occur.
Please be assured that we have taken note of your experience as we work to improve our service and communication regarding shipping timelines. We truly appreciate your feedback.
Comfortable order procedure
Comfortable order procedure, Quick delivery, satisfied reciever
22 april 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for the 5-star review! We are glad to hear that you found the ordering process comfortable and that the delivery was quick. Most importantly, we’re thrilled that the recipient was satisfied with their gift!
We appreciate your business and look forward to helping you with your next gift.
An absolute joke
An absolute joke. I cannot believe a company would think it was acceptable to deliver what was delivered. I ordered Veuve Rose, crystal stemware, white roses and lilies, gourmet white cholate popcorn and gummy bears, and pink velvet cookies totaling over $200 dollars.
What was delivered was a 8 dollar bottle of brut garbage, champagne glasses that were CLEARLY purchased at a dollar store, CRUNCH MUNCH popcorn, and sugar free cookies made for people with diabetes, and NO Flowers. I was MORTIFIED when I found out this is what was delivered to my best friend for her 40th birthday. MORTIFIED. I cannot believe a company thinks this is acceptable.
25 april 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for your feedback. We’re sorry to hear that you were disappointed with your order.
As outlined on our website, we do maintain a substitution policy that allows unavailable items to be replaced with similar products of equal or greater value to avoid delays in fulfillment. This may include adjustments to specific brands, packaging, floral varieties, snacks, or other components depending on availability at the time of processing.
We would also like to clarify that our pricing reflects more than the individual retail cost of items alone. It includes product sourcing, professional assembly, gift presentation, packaging materials, handling, customization options, and delivery logistics. Because of this, direct comparisons to standalone retail shelf prices may not accurately reflect the full value of a completed gift service.
That said, we understand that the overall experience did not meet your expectations, and we sincerely regret your disappointment. Your comments have been noted and will be shared with our team for review.
If I can leave a zero
If I can leave a zero, I would. I ordered a basket that was not cheap. What was delivered was completely different from what I ordered. I realize they make substitutions, but the entire basket was substituted or missing items. I reached out to the company to let them know I was dissatisfied. The basket was supposed to be in a champagne bucket instead they put in a cheeseboard. I ordered strawberries they
gave us apples. There was supposed to be olive oil and balsamic vinegar in there that was missing. I paid extra for champagne glasses, one was broken. to say that I’m disappointing is an understatement. I corresponded with a representative from their company to no avail. They asked me numerous questions that I answered. The end result was an email telling me that they make substitutions. They made no offer to rectify my order. I would never recommend. this company. I believe it’s a fraudulent company. I am very disappointed that I spent almost $200 on a basket that I didn’t order..
18 april 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your order.
We would like to help review your concerns further; however, in order for us to properly investigate complaints regarding item quality, damage, missing contents, or substitutions, we do require clear photos of the received order. These photos allow our team to verify the issue and assess the best possible resolution.
At this time, since photos have not been provided, we’re unfortunately unable to proceed further with the complaint review.
Should you decide to send the requested photos, we would be happy to reopen the case and assist you further.
Not satisfied by the company
Not satisfied by the company! They did ship the gift in one day (so I would have given them 5 starts ) but nothing that I ordered arrived at destination. The basket was completely different and here was their response : as outlined in our substitution and refund policies on our website, unavailable items may be replaced with similar products of equal or greater value, and substitutions are not eligible for refunds or compensation.
24 april 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the contents of your order.
We’re glad the gift was shipped promptly, but we understand how frustrating it can be when the final basket does not match your expectations. As outlined on our website, we do have a substitution policy in place that allows unavailable items to be replaced with similar products of equal or greater value to avoid delays in delivery.
That said, we recognize that substitutions should still maintain the overall style, quality, and gifting experience you expected. We regret that this was not your experience and apologize for the disappointment caused.
Your feedback is valuable to us and will be shared with our team as we continue working to improve both product consistency and customer satisfaction.
The gift was as advertised and…
The gift was as advertised and delivered as requested - thank you!
16 april 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for your lovely review!
We’re delighted to hear that your gift was exactly as advertised and delivered as requested. Providing a smooth and reliable gifting experience is always our goal.
We truly appreciate your support and hope to serve you again in the future!
Had a great experience with Hazelton.
Had a great experience with Hazelton.
14 april 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for your kind words!
We’re delighted to hear that you had a great experience with Hazelton’s Gift Baskets. Your feedback truly means a lot to us.
We look forward to serving you again in the future!
this company is a SCAM
2 week delay without any tracking, it just randomly showed up. It included FROZEN items such as tru-fru... It also included cheese that needed to be refrigerated. All items were substitutions from what is advertised on the website and expiring within the next 2 months. They sent a bag of chips and a package of cookies and both were absolutely DESTROYED to crumbs.
Would NOT recommend this service to anyone. My dad ordered this basket for us and all I can say is that he was absolutely scammed.
13 april 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
We want to sincerely apologize for the poor experience you and your father had with this gift. It is incredibly disappointing to hear that the basket arrived after a significant delay, with damaged items, and in a condition that fell far below our quality standards.
Regarding the contents, we understand the frustration caused by the extensive substitutions and the inclusion of items that were not handled according to their temperature requirements. We also regret that the snacks arrived crushed and that the tracking information was not properly communicated during the 2-week transit.
We take full responsibility for these failures. This experience is being taken to heart as a "be better" moment for our team. We are currently reviewing our fulfillment and shipping protocols for perishable items to ensure we remain true to the premium quality we promise.
We would like to make this right for you and your father. Please reach out to our customer service team at your earliest convenience so we can provide a proper resolution.
I do not recommend this company.
I do not recommend this company.
At first glance, the website and the company itself look beautiful, premium, and prestigious, creating the impression of high-quality service and reliability. But in practice, I became convinced that behind this image are dishonest people, poor service, and a complete lack of respect for customers.
My order was delivered late, and most importantly, the gift set costing around $260 did not include the actual picnic basket, even though it was clearly stated in the product description and that was the main reason I placed the order in the first place. When I contacted the company, they responded only with automated messages and did nothing to resolve the issue.
To me, this looks like misleading product advertising and extremely unprofessional treatment of a customer. If it were possible, I would give this company 0 points. On my side, I will continue reporting this matter to the relevant authorities.
I do not recommend ordering anything from this company.
9 april 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations.
We’d like to clarify a couple of important details regarding your order. As outlined on our website, some items—such as baskets or specific components—may be substituted with items of equal or greater value if they are unavailable at the time of fulfillment. This substitution policy ensures that orders can still be delivered without significant delays, especially for time-sensitive gifts.
Additionally, the shipping method selected for your order was a non-guaranteed delivery service. While we always aim to meet the estimated delivery dates, this option does not guarantee arrival on a specific day, and delays can occasionally occur depending on the courier.
That said, we understand how important the picnic basket was to you, and we regret any disappointment caused. If you’d like us to review your order further, please contact our support team with your order number so we can look into this in more detail.
Significant Quality Downgrade with No Resolution
This was not a case of minor substitutions—this was a noticeable downgrade in both quality and value.
Multiple items were replaced with non-equivalent products, including “gourmet” items swapped for basic grocery-brand alternatives (e.g., gourmet almonds ordered, Planters peanuts received).
The most concerning issue was the cheese board. The advertised acacia wood board was replaced with what appears to be a low-quality, unfinished pine piece that is not comparable in material, quality, or value. The board does not appear food-safe, as it is raw, unfinished wood with visible fasteners. I have attached a photo for reference.
I contacted customer service with documentation and a reasonable request for resolution. Unfortunately, they declined to offer a replacement or partial refund and provided only an apology.
Based on this experience, I would not order again.
9 april 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
We are truly sorry that the gift you received did not meet the high standards we strive for at Hazelton's. We missed the mark, particularly regarding the quality of the substitutions and the finish of the cheese board you described.
While our Substitution Policy allows for replacements of equal or greater value to ensure timely delivery, I understand that in this case, the items provided felt like a downgrade. Please know that we are reviewing our current inventory and our substitution processes to ensure this doesn’t happen again.We value your feedback and are committed to doing better.
Most impressive
This was the first time I've ordered. Ease on ordering and creating what I wanted to gift the receiver.
The outcome, a big thank you saying how beautiful the basket received was.
31 maart 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for the 5-star review! We are thrilled to hear that your first experience with us was a success.
It is wonderful to know that you found the ordering and customization process easy to navigate. Most importantly, we are delighted that the recipient loved the beautiful basket you created.
We truly appreciate your business and look forward to helping you with your next gift!
Very late and Moldy
Ok, so the recipients finally received the gift basket . . 5 days late and after the intended event. Turns out it would have been better if they never received it . . the fruit was moldy so they had to deal with a gross package.
6 april 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
We want to sincerely apologize for the continued frustration regarding your order. It is deeply disappointing to hear that after the initial delivery delay, the fruit arrived in such poor condition. We understand that providing a gift that is both late and unusable is a failure on our part to meet the standards we promise.
We take full responsibility for the quality of the perishable items in your basket. We are currently reviewing our internal quality control and fulfillment procedures to ensure we remain true to the freshness our customers expect, especially when a delivery timeline has been extended.
We would like to resolve this for you immediately. Please reach out to our customer service team so we can assist you with a resolution regarding the damaged items.
Bait and switch… BEWARE
I ordered a custom gift basket to include: METAL CONTAINER WOULD YOU LIKE?: GALVANIZED BUCKET
WHICH ITEMS WOULD YOU LIKE TO ADD?: GOURMET FOODS & SNACKS, CHEESE, FRUITS, CHOCOLATE
WHICH GOURMET FOODS & SNACKS WOULD YOU LIKE TO ADD?: TRADITIONAL BUTTER CRACKERS, DARK CHOCOLATE CHIP COOKIES, PEANUTS, CASHEWS
WHAT KIND OF CHEESE?: VINTAGE SHARP CHEDDAR
WHAT KINDS OF FRUIT WOULD YOU LIKE?: GRAPES - RED (1 BUNCH), STRAWBERRIES (1 CONTAINER)
WHICH CHOCOLATES WOULD YOU LIKE TO ADD?: DARK CHOCOLATE BOOK BOX, INDIVIDUAL WRAPPED TRUFFLES
They delivered:
- apples and oranges
- milk chocolate bar
- peanuts and cashews
- brie
- dark chocolate chip shortbread cookies
- dark chocolate bar collection
- classic butter crackers
Wrote in to tell them the order was messed up and they claimed “ We always do our best to ensure every gift exceeds expectations. However, from time to time, substitutions may be necessary to make sure orders are delivered on time, especially when a particular item becomes unavailable or discontinued after our product listings have been published.”
It is very peculiar that strawberries, grapes, and sharp cheddar cheese became unavailable or discontinued.
They stated they would do nothing to fix the delivery.
Major BAIT AND SWITCH.
Very disappointed.
2 april 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
We want to sincerely apologize for the frustration caused by the significant differences between your custom selections and the delivered basket. It is clear that we failed to meet the standard of customization you expected, and we are sorry our previous response felt dismissive.
While our substitution policy allows for changes to ensure timely delivery, we understand that replacing specific items like strawberries and sharp cheddar without notice feels like a breakdown of the service we promised.
We are currently reviewing our fulfillment and communication processes to ensure that our commitment to customization is honored and that any necessary changes are better communicated.
Delivery Late
Basket was supposed to ship if order placed before 2:00 pm. Said items usually arrived within 2 business days. Item was still at the post office waiting shipping on the day it was supposed to arrive. DO NOT USE THEM. If you do, don’t trust delivery in a timely manner.
3 april 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for sharing your feedback. I want to sincerely apologize for the frustration regarding your delivery timeline; we understand how important it is for a gift to arrive when expected.
I would like to clarify that for this order, the Typical Delivery option was selected. While we always aim to have these packages arrive within the estimated 2-business-day window, this specific shipping method is an estimate and does not carry a guaranteed arrival date.
However, we recognize that the delay you experienced at the shipping facility fell short of the prompt service we strive to provide. We are using your feedback to better refine our fulfillment internal processes and to ensure our delivery estimates are as accurate as possible for our customers.
We are committed to learning from this to improve our service moving forward. Thank you for bringing this to our attention.
Very prompt & Excellent Product
Very prompt on time delivery coupled with an excellent product that brought a smile to the recipient's face. Great experience.
26 maart 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for the 5-star review! We are thrilled to hear that the gift arrived promptly and, most importantly, brought a smile to your recipient's face.
Knowing that we could help make your gifting experience a great one means a lot to our team. We look forward to helping you deliver more smiles in the future!
Wrong Day/Items/Apology/Everything
I chose Hazelton's because everything looked customizable and I spent a long time choosing which items to order. The basket arrived on the wrong day; 4 of the items were missing; 1 was not replaced; 1 was replaced with something the recipient does not like; 2 were replaced with things she cannot eat. In addition, I was never notified about the replacements. Indeed the company sent me a list of everything that had been "delivered" that matched my original list completely—so I was under the mistaken impression that it had been done and could not understand why the recipient was not more happy with the basket. When I wrote to the company afterward, the rep kept citing their substitution policy. And saying sometimes in order to get things there on time they swap them out with other things. Which did not exactly apply here as the basket arrived one day early. They offered neither a full nor a partial refund, and refused to send any of the items that were missing. And they didn't even acknowledge they had done anything wrong in terms of notifications or promise to do better in future. They seemed to feel that sending me a wrong list of everything "delivered" was consistent with that substitution policy. Despite the beautiful web site and promises of customization, I will not order from this company again.
29 maart 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for your feedback. I want to sincerely apologize for the frustration caused by your recent experience. It is clear that we failed to meet the standards we set for ourselves, particularly regarding the accuracy of your order and our communication with you.
Regarding our substitution policy, while we do reserve the right to swap items of equal or greater value to ensure timely delivery, this is never intended to result in missing items or substitutions that disregard the recipient's needs. Most importantly, our policy should never be used as a reason to provide inaccurate delivery information. We understand that receiving a confirmation list that didn't match the actual contents was confusing and disappointing.
We are taking your comments to heart as a "be better" moment for our entire team. We are currently reviewing our internal notification procedures and how we explain our substitution policy to ensure we are being transparent and empathetic toward the care our customers put into their orders.
We truly appreciate you bringing this to our attention and will use your experience to improve our service for the future.
Great experience
Quick, accurate delivery. High quality items.
29 maart 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for the 5-star review! We are thrilled to hear that your gift was delivered quickly and accurately. We take great pride in selecting only high-quality items for our baskets, and we're so glad you enjoyed the experience.
Great
Great! They took it to the door. It was on time. They added things to the box I didn't even know were in it!
1 april 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for the 5-star review! We are thrilled to hear that your gift arrived right on time and that our delivery team could bring it directly to the door.
We love hearing that the extra items in the basket were a pleasant surprise! We take great pride in our curated assortments and aim to provide a "premium" experience from the packaging to the products inside. We look forward to helping you with your next gift!
Excellent
The delivery was quick and efficient. The recipient said the presentation was lovely and the fruit was fresh and delicious!
24 maart 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for the 5-star review! We are delighted to hear that the gift was delivered quickly and that your recipient enjoyed the fresh fruit and lovely presentation.
Maintaining that "fresh and delicious" quality is our top priority, and we’re so glad we could help you send such a well-received gift. We look forward to helping you with your next delivery!
Scammers
They do not ship anything that’s in the picture. Selling as “premium” but you receive stuff bought in a Walmart. Super bad experience, do not recommend. This seems to be their MO. Beware.
26 maart 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for your candid feedback. Please accept our sincerest apologies for the disappointment caused by your recent order. We aim to provide a premium, curated gifting experience, and it is clear that we failed to meet those standards in this instance.
While our policy allows for substitutions of equal or greater value to ensure timely delivery, these should always maintain the high quality and aesthetic of the original design. Using generic store-brand products is not the standard we set for our gifts. We are reviewing your specific order with our fulfillment team to investigate why these items were selected and to ensure our future baskets strictly adhere to the premium quality our customers expect.
We value your business and are committed to using your feedback to improve our quality control. Thank you for holding us to a higher standard.
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