The website is primitive - I tried for thirty minutes to configure the choices and have given up. I'm sending to a couple in sympathy but the "greeting card assistant" insists on a) adding a name to... Toon meer
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Fast and high quality service! We ordered a fruit and chocolate gift basket for my parents anniversary in the morning and it was delivered the same day in the afternoon. They absolutely loved it! Cu... Toon meer
Arrived late, with incorrect, damaged, melted, and nearly expired items. Most were inedible, and many expire within the next two weeks. Several items were completely wrong: instead of olive oil a... Toon meer
We are a New Zealand based company that have customers in USA we wanted to congratulate with the birth of their babies. Hazelton's had the perfect gifts. The ordering process was easy. We received not... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hazelton’s Gift Baskets USA is gourmet gift basket company, offering expertly curated baskets filled with upgradable gourmet item selctions.
Contactgegevens
Verenigde Staten
- 1-800-367-1890
- cs@hazeltons.com
- hazeltonsgiftbaskets.com
3,2
Gemiddeld
401 reviews
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Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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very dishonest company
i placed an order for 2 bday baskets on 3/17 at 1:24p eastern, selected a delivery date for 3/24 and was informed that most orders are "DELIVERED" in 3 business days if placed before 2pm eastern. hazeltons sent 2 emails the morning of 3/20 to say my baskets had shipped and were "on the way". when i called my mother and sister to wish them happy birthday today i was mortified to hear the baskets had not arrived. guess what, they were not even shipped until yesterday (3/23). the hazelton emails lied. i contacted customer support and can't get past a bot fixated on asking for my order no., even though i've provided it multiple times. after this experience i've done research on this company and it turns out they are a subsidiary of a bigger company that has been called out for scams
24 maart 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Please accept our sincerest apologies for the delay in your mother and sister's birthday gifts. We know how important those specific dates were, and we are truly sorry for the "mortifying" experience of the baskets not arriving as planned.
To clarify the shipping status you saw: a shipping label was created for your order on 3/20, which signifies it was processed and dispatched from our warehouse. Once a label is created, the package is in the hands of the courier; however, during periods of extremely high shipping volume, there can be a delay before the courier scans the label into their system. We realize this created a confusing timeline that didn't align with the 3-day delivery window you expected.
We also regret the frustration you faced with our support bot. We are reviewing your order and our communication process internally to ensure we provide more accurate updates and better support in the future. Thank you for your patience as the courier works to deliver these as soon as possible.
Everything good
Everything good. I just was expecting a faster delivery. I understand the gift traveled a great distance but you can warn buyers that free delivery is via USPS and can take longer.
21 maart 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for the 4-star review and for your honest feedback. We’re glad to hear that everything else with your gift was "good"!
We appreciate your suggestion regarding the shipping carrier and delivery timelines. We understand that when a gift travels a great distance, clear expectations are key, and we will certainly look into how we can better highlight our shipping methods and estimated delivery windows on our site.
We value your business and hope to provide an even faster experience for you next time!
Delivery was on time.
14 maart 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for the 5-star review! We’re so glad to hear that your delivery arrived right on time. We look forward to helping you with your next gift!
Amazing Staff!
Not only did the Hazelton's staff call me to confirm my order they were super informative! My package arrived at it's intended location but the birthday girl was thrilled with her assortment of chocolates and cute bear!
17 maart 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for the 5-star review! We’re thrilled to hear that our team’s call was helpful and informative—we always want to make sure every detail is perfect before a gift heads out.
It’s wonderful to know the birthday girl was thrilled with her chocolates and her new "cute bear" friend! We truly appreciate the feedback and look forward to helping you celebrate many more birthdays in the future.
Borderline Fraud - Premium order arrived as a cheap gift basket
Ordered a "Chocolate For Everyone" gift basket.
When the person we sent it to shared a picture of what was received, we were shocked. The nice looking, premium gift basket instead arrived as a cheap mix match of low quality store bought items. After contacting support, the refused to do anything. They violated their own substitution policy as they neither "retained the overall atheistic" nor "substituted with equal or greater". Recommend to avoid this company, particularly given the bad review across the internet, which I wish I read before ordering.
1 maart 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for your candid feedback regarding your "Chocolate For Everyone" gift basket. Please accept our sincerest apologies for the frustration this has caused. It is clear from your description and the photo provided that we failed to meet our own substitution policy, and we deeply regret that the gift did not reflect the quality or aesthetic you expected from Hazelton's.
We also recognize that our initial support response did not provide the resolution you deserved. We are taking your comments seriously and are using this as a direct case study for our fulfillment and support teams to ensure this does not happen again. We value your business and are committed to doing better in the future.
A Hard No
I’ve only ordered with them once, which is why I can’t confirm they’re a quick money-grabbing scam.
But after ordering one simple option, from what seemed as a beautiful ‘Coffee Truffle & Spirits Gift Set’ consisting of a bottle of liquor (wine) which came with two 2 Astana (Snifter) Glass Cups and a box of Laitière Coffee Truffles, the recipient received Tru Fru chocolates (which are at least 1/3 of the price of the truffles which were supposed to be in the package) and gummy bears. The main problem with this is that the recipient was the CEO of an important company, which is now pretty embarrassing for me.
The glasses were also of a different kind. I Can’t be sure if the beverage was the right one I paid extra for an upgrade, but I wouldn’t be surprised if it wasn’t, considering that upon reaching out to costumer service, in their semi-automated replies, the excuse they used was that they were out of stock and didn’t have enough time to consult with me, which would be understandable if they had replaced the items with alternatives of the same price and sort and if it was a rush delivered when they did have all of 5 days since I ordered to reach out to me.
A little detail: it cost over US$140!!! There is no common sense and zero respect for the costumer.
I would stay away from this company, and just to be sure, also from all included in The Gift Group as it seems they have no grasp their business revolves around special gestures and moments when, as far as they've shown to me, all they care for is to take the money and run.
6 maart 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration and embarrassment this has caused, especially given the importance of the occasion.
We take your feedback regarding the substitutions very seriously. While our substitution policy is in place to ensure timely delivery when items are out of stock, our goal is always to provide products of equal or greater value. We regret that the items provided—the chocolates and the glassware—did not meet the premium standard of the 'Coffee Truffle & Spirits Gift Set' you selected, nor the value of the upgrade you purchased.
We also acknowledge your point regarding the time we had to communicate with you. We aim to provide a service that respects the significance of these gestures, and it is clear we missed the mark in this instance.
As per our company policy, all sales are final and we do not offer returns; however, we have shared your specific feedback with our management and fulfillment teams to review our substitution process and ensure our quality control reflects the premium service we strive to provide.
Our recipient loved the presentation
Our recipient loved the presentation, the wine, fruit, wine glasses and the treats.
6 maart 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
It honestly makes our day to hear that your gift was such a hit! There’s nothing quite like knowing the presentation wowed the recipient and that they’re truly enjoying the wine, fresh fruit, and treats.
We know how much heart goes into choosing the perfect gift, and we’re so glad we could help you make a great impression. Thank you for trusting us with this—we can’t wait to help you surprise someone else soon!
Omg...PLEASE do not order from this…
Omg...PLEASE do not order from this site. You are not going to receive the products/ gift basket you ordered. I order custom birthday gift basket with 12 items and they only delivered two correct items and rest of the items they substituted with items that were not even close to what I had ordered. I sent them an email and they asked my go to their site and read their substitution policy. So the conclusion is that it really doesn't matter what you order, they have right to substitute the items and fill it with whatever they have in stock.. DO NOT ORDER FROM THIS SITE>
4 maart 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Neeta, thank you for sharing your feedback. We sincerely apologize that the substitutions in your custom birthday basket did not meet your expectations. While our policy allows for substitutions of equal or greater value to ensure your gift is delivered on time when specific items are out of stock, we understand your frustration with the number of changes made to your original selection. We are committed to doing better with our inventory accuracy and curation moving forward. We appreciate your honest input as it helps us improve our service
Great gift selection and customization options
The gift selection was great and I loved the customization options. However, I wasn't a fan of the money transfer process. I almost gave up while trying to set it up, but did eventually complete the transfer successfully after not being able to find better options out there given the short delivery time I committed to. Overall, I loved the product selection and my mom really enjoyed her gift.
25 februari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for your 4-star review and for your kind words regarding our gift selection. We are so happy to hear that your mom enjoyed her gift! We also appreciate your honest feedback regarding the money transfer process. We are always looking for ways to improve our user experience, and your comments will help us refine that process for future orders. Thank you for sticking with us and allowing us to fulfill your delivery.
Looks like items were picked up at gas station
Ordered a France themed gift basket and paid for wine & chocolate upgrades. What was received was disgraceful - half of the items looked like they came from a gas station. Potato chips & pretzels. I paid extra to pick a specific rose for the basket. A cheap red wine was given. Completely unacceptable.
7 maart 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
We sincerely apologize for the disappointment with your France-themed gift basket. It is clear that the quality of the items and the upgrades you selected did not meet the premium standard we strive for.
While our substitution policy is in place to ensure timely delivery when specific items are unavailable, we recognize that in this case, the replacements did not reflect the value or theme you expected. We appreciate this feedback and will be using it to improve our quality control and selection process. Thank you for bringing this to our attention.
My first time ordering from Hazelton’s…
My first time ordering from Hazelton’s and it’s been a very poor experience so far. I purchased from them specifically because based on what the website said at checkout, the basket was supposed to be delivered within 1 business day to an address in New Jersey. 1 business day passed and the courier tracking information still shows they haven’t received the package. I contacted Hazelton’s customer support who told me to contact the courier, and when I contacted the courier, they told me to contact Hazelton’s because no one actually knows or can tell me where the gift basket is and when it’s going to be delivered. On top of this the courier added they don’t honour a specific timeframe delivery service (i.e. delivery in 1 business day). This is very disappointing. I needed this basket to be delivered within the expected timeframe.
26 februari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
We sincerely apologize for the frustration regarding your delivery. Please note that once a shipping label is generated, it signifies that your order has been processed and has left our facility. In some cases, there is a delay in the courier's system while the item is in transit, which can prevent the tracking status from updating immediately.
Because your order is already in the hands of the courier, we are unable to cancel or refund the shipment at this stage. Additionally, based on the shipping method selected at checkout, this was a non-guaranteed delivery timeframe.
We understand how important the timing was for this gift and appreciate your feedback on the conflicting information you received. We are committed to doing better next time to ensure a smoother experience.
I ordered the wine and chocolate
I ordered the. Realized it would not reach me in time. I canceled before it ever left facility and they never allowed a return after several emails. I will never order again. They wasted my money.
16 februari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for your feedback. We’re sorry for any frustration regarding your order.
To ensure our gift baskets arrive as quickly as possible, our system begins processing orders immediately. Per our Terms and Conditions, once a shipping label has been created and the order has entered the fulfillment phase, we are unable to cancel or intercept the shipment.
Because our gifts often contain perishable items, we also have specific policies regarding returns once an item has been prepared for transit. We apologize that we couldn't halt this specific delivery in time for you.
Great delivery
Great delivery, on time and all items were perfect.
14 februari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for the 5-star review! We are thrilled to hear that your order arrived on time and that everything was perfect. Our team takes great pride in ensuring our gift baskets are delivered with care, and it’s wonderful to know we met your expectations.
We look forward to helping you with your next gift!
I highly recommend!
It is beautifully wrapped and really surprised the recipient.
12 februari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for the 5-star review! We are delighted to hear that the gift was beautifully wrapped and, most importantly, that it brought such a wonderful surprise to the recipient.
Our team puts a lot of care into the presentation of every basket to ensure that "wow" factor upon arrival. We truly appreciate you choosing us for your gifting needs!
First choice of shop for gifts for my LDR
I ordered the package from overseas to my boyfriend in Canada and this is my go-to shop for sending him gifts for special occasions. Placing the orders are easy and the contents, even flowers, arrive in good condition. I might order here again for the next special occasion.
13 februari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Ayana! Thank you for the 5-star review. We're honored to be your go-to shop for sending gifts to your boyfriend in Canada from overseas. We're glad to hear the orders are easy to place and arrive in good condition!
The gift arrived at the agreed time on…
The gift arrived at the agreed time on the agreed day and in good condition
14 februari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Gracia! Thank you for the 5-star review. We are so happy to hear that your gift arrived in good condition and exactly at the agreed time. We look forward to helping you with your future gifting needs!
Special Valentine’s
This made a long distance Valentine’s Day extra special, the basket was beautiful and delicious. Arrived just in time!
14 februari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Lucero! Thank you so much for the 5-star review. We are delighted to hear that we could help make your long-distance Valentine’s Day extra special! It’s great to know the basket was both beautiful and delicious, and that it arrived right on time. We look forward to helping you celebrate more special moments in the future!
A very disappointing experience
A very disappointing experience. EVERY item I had included in the basket was substituted with downgrades - cheaper wine, non-gourmet snacks, a different fruit (hard to believe that they couldn’t find grapes in the market so had to substitute with a pineapple). And they even substituted the expensive barrel container I had ordered with a cheap cutting board. If they’re not able to find the quality items one orders on their website even in a city like New York, then why do they even have them as options on the website? In addition, the delivery promises one business day, but my order was received after two business days. I was really excited to have found this gifting option online, but I don’t think I’ll be using them again. You think you’re gifting really high-quality stuff, but in most cases I’m sure the senders don’t even realize that everything was downgraded since it’s a gift received by someone else.
13 februari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Vijay, thank you for your feedback. We sincerely apologize that your experience did not meet expectations regarding the substitutions and delivery timing. While our policy allows for substitutions of equal or greater value when items are out of stock, we understand your disappointment with the specific items received. Additionally, our standard shipping methods provide target dates rather than guarantees, though we always strive for prompt delivery. We are committed to doing better and will use your comments to improve our quality control. We hope to have the chance to provide a better experience in the future.
The recipient received the gift on time…
The recipient received the gift on time just as expected.
12 februari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi David! Thank you for the 5-star review. We are so glad to hear that your gift arrived exactly when expected. Reliability is a top priority for us, and it’s wonderful to know we hit the mark for you. We look forward to helping you with your future gifting needs!
Fast and Easy
6 februari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for the 5-star review, Niel! We're glad we could make your gifting experience fast and easy. We hope to serve you again in the future!
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