The website is primitive - I tried for thirty minutes to configure the choices and have given up. I'm sending to a couple in sympathy but the "greeting card assistant" insists on a) adding a name to... Toon meer
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Fast and high quality service! We ordered a fruit and chocolate gift basket for my parents anniversary in the morning and it was delivered the same day in the afternoon. They absolutely loved it! Cu... Toon meer
Arrived late, with incorrect, damaged, melted, and nearly expired items. Most were inedible, and many expire within the next two weeks. Several items were completely wrong: instead of olive oil a... Toon meer
We are a New Zealand based company that have customers in USA we wanted to congratulate with the birth of their babies. Hazelton's had the perfect gifts. The ordering process was easy. We received not... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hazelton’s Gift Baskets USA is gourmet gift basket company, offering expertly curated baskets filled with upgradable gourmet item selctions.
Contactgegevens
Verenigde Staten
- 1-800-367-1890
- cs@hazeltons.com
- hazeltonsgiftbaskets.com
3,2
Gemiddeld
401 reviews
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Heeft 86% van zijn negatieve reviews beantwoord
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Gift basket for overseas order
Sent a gift basket to my sister in Texas (I ordered from Australia). It was delivered on the day I requested and my sister was very happy with it. The only reason I gave 4 stars and not 5 is because it was quite pricey.
4 februari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Cathy, thank you so much for sharing your experience! We are thrilled to hear that we could help you send some love from Australia to your sister in Texas right on time. We strive to provide a premium, seamless experience for our international customers, and we're glad your sister enjoyed her gift. We appreciate your feedback regarding our pricing and hope to serve you again for your next special occasion
Substitutions of everything I ordered!
I ordered a customizable wine gift basket for my sister. Of the 4 items I ordered (3 different bottles of wine and a box of dark chocolate truffles) all 4 were substituted. Customer service said that in the gifting industry substitutions without notifying the customer are quite common. Hard to believe they were out of dark chocolate - maybe the variety of wine I ordered, but the chocolate - come on! I will never buy from them again.
4 februari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for your feedback. Please accept our sincerest apologies for the frustration caused by the substitutions in your order.
While our policy allows for substitutions to ensure gifts arrive on time, replacing every single item in a custom basket—including the chocolates—is not the standard we strive for. We understand that when you take the time to customize a gift, you expect those specific choices to be honored.
We are taking your comments to heart to review how we handle stock levels and customer notifications. We clearly missed the mark here, and we are committed to improving our process to ensure this doesn't happen to future customers.
Do not order from them!
Do not order from them! They do not deliver it to the door, only for pick up with Canada post, which made problems. I ordered basket to be delivered on the birthday and the courier only left a note for pick up on the following day! This is unacceptable! Do not use them! Their customer service does not help!
Spoke to Canada Post and they said that the sender did not use door to door service, just a cheap mailing to the mail box and obviously the gift basket can't be delivered to the mail box, so Hazelton's knew upfront it would not be delivered on time. You charge for delivery, so use normal courier services like UPS or Fedex and door to door, otherwise your service has no point. If you would warn me about this upfront I would never use your services, because we order gift basket with the purpose to be delivered to the recipient and not for receiver to pick it up. Shame on you! Your apologies don't help, you've ruined the birthday gift!
28 januari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Nancy, we sincerely apologize for the frustration caused by the delivery experience for this birthday gift.
While we aim for door-to-door service, certain couriers like Canada Post may leave a pick-up notice if they determine a location is insecure to leave a package unattended. We understand this delay meant the gift was not received on the intended day, which is deeply disappointing.
Regarding your experience with our team, we strive to provide helpful solutions within our shipping policies. While we do not offer refunds for carrier-related transit delays where the gift remains safe and intact, we value your feedback as it helps us monitor the performance of our delivery partners.
Thank you for bringing this to our attention."
Disappointed
I am quite disappointed with my experience. I paid a fairly high price, and unfortunately what my family received did not match what was shown in the photos on the website nor what was described in the caption.
In addition, I paid extra for an orchid, but a completely different flower was delivered instead. The delivery was also much later than promised — it was supposed to arrive a few days later, but it arrived weeks after the expected date. Additionally, the cheese board itself — which is a central part of the product and even mentioned in the name “Wine and Marble Cheese Board” — was missing from the delivery.
I appreciate that the order eventually arrived, but it was not what I paid for, and the overall experience did not meet my expectations, especially considering the price.
6 januari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Dear Melly, we sincerely apologize for the disappointment caused by your recent order. It is truly regrettable that your gift arrived late and did not meet the standards we strive for.
While our Substitution Policy is in place to ensure a gift is delivered when specific items or flowers are unavailable—by replacing them with items of equal or greater value—it is clear that in this instance, we failed to provide the experience you paid for. We are taking your feedback seriously to improve our quality control and fulfillment processes. Thank you for bringing this to our attention, and we are committed to doing better.
Totally amazing experience from…
Totally amazing experience from ordering to delivery. I was kept informed every step of the way which was important living in a different country. I would definitely use Hazeltons again, thank you
22 januari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Heather, thank you so much for the 5-star review! We know how stressful it can be to send gifts from another country, so we make it our mission to keep you updated every step of the way. We’re thrilled you had an amazing experience and look forward to helping you send your next gift across the miles!
Fine product and timely delivery
I appreciate the timely delivery. The package arrived a day before the date I specified.
I was glad that the wine met the standards of the receiver. I had worried about that.
The website is quite user-friendly.
20 januari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Benedict! Thank you for the wonderful 5-star review! We’re so pleased to hear that our website made the ordering process easy for you. It’s also great to know that the wine lived up to your high standards—we know how important that 'quality check' is when sending a gift!
While we always aim for perfect timing, we're glad the early arrival worked out well for this surprise. We truly appreciate your support and look forward to helping you with your next gift basket!
Gift basket arrived on time for our…
Gift basket arrived on time for our sons birthday.
7 januari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Debra, thank you for sharing! We are so happy to hear the gift basket arrived right on time for your son’s birthday. We hope he had a fantastic day! If there is anything we could have done to make your experience a 5-star one, please feel free to let us know. We appreciate your support!
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for the 5-star review, Payton! We are thrilled to hear you loved the baby gift. We take great care in selecting items for our little ones' baskets, and it’s wonderful to know it hit the mark. Congratulations to the growing family!
Great Quality and Service
Great choice of products to suit all budgets. website easy to navigate. customer service very good. delivered on time.
22 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you, Belinda! We’re thrilled that you had a great experience with Hazelton's. It’s wonderful to know our customer service team met your expectations and that your gift arrived right on time. We appreciate your support and hope to see you again soon!
Complete crap
Complete crap. Website says 2 business days delivery is standard. I ordered on 21 December and they didn't even get it to the courier until 31 December. As of 6 January it still hasn't arrived, and when I contacted them they just told me it wasn't their responsibility. No apology, no nothing. Don't order from them if you actually want your stuff to get there.
6 januari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
We’re truly sorry to hear about your experience and understand how frustrating this delay must have been, especially given the delivery expectations shown on our website and the timing around the holidays. This is certainly not the level of service we aim to provide.
While courier delays can unfortunately occur during peak holiday periods, we sincerely apologize if our communication did not meet your expectations or came across as dismissive. That is not our intention, and we regret that you were left feeling unsupported and without an apology.
We appreciate you taking the time to share your feedback, as it helps us identify where we need to improve—particularly in communication and customer care. If you’re open to it, we would welcome the opportunity to review your order further and address your concerns directly.
Thank you for bringing this to our attention.
Utterly disappointing absolute scam
Utterly disappointing absolute scam
You do not get what you order and the company holds no accountability for substituting wicker baskets for paper and top range wines for bottles of malibu!!!!
Disgraceful
3 januari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Please accept our sincerest apologies. It is clear we failed to meet our standards and yours with this order. Using paper instead of wicker and substituting premium wine with an incorrect spirit is not the experience we strive to provide.
We are taking your feedback directly to our fulfillment team to ensure this does not happen again. We are committed to doing better.
Awful experience
In my experience, the substitution items that were delivered are no where near or alike. They look very cheap and not worth $200. The live flowers were delivered in a closed box - 1 week later. No refund for the delivery fee. Terrible customer service email exchange that skirted around the issues and a frustrating experience overall. In my opinion - All their policies are not in the customer's best interests. Every bad scenario is listed with a reason or policy that prevents the customer from fighting for whats right, to remedy the issue. I will never ever order from this company again.
3 januari 2026
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Please accept our sincerest apologies for the frustration and disappointment you experienced. It is clear that we failed to meet your expectations regarding the quality of the items, the delivery timing, and our customer service.
We take your feedback seriously, especially regarding how our policies are communicated. We are using your review as a learning point to improve our internal processes and ensure our service is more customer-focused in the future. We are truly sorry for letting you down.
Failed to deliver a holiday gift to a…
Failed to deliver a holiday gift to a key client two times. Disappointing and frustrating experience in every way, including the correspondence with Customer Service. Do not order from this company!
After seeing the Hazelton's reply below, it's even more frustrating as the company has my order information and I had been corresponding with Customer Service. Who am I going to reach out to? The same Customer Service rep who always responds and didn't solve the problem?
31 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Allison, please accept our sincerest apologies. We understand how important client gifts are, and we are incredibly disappointed that we let you down—especially twice. This is not the level of service we strive for.
We want to make this right immediately. Could you please reach out to us with your order details? We would like to investigate what went wrong and offer a resolution.
Amazing product and delivery was…
Amazing product and delivery was prompt. My grandmother loved her Christmas surprise and all the delicious and fresh goodies inside.
23 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Vanessa, thank you for your kind words! We are thrilled to hear your grandmother loved her Christmas surprise and found the goodies to be delicious and fresh. Providing prompt delivery for those special holiday moments is a top priority for us. Happy New Year to you and your family!
Great Experience
Pkg was delivered in a timely manner. Nice selection of gift basket options. Recipient confirmed goodies were gluten free as requested. Thank you for a great experience.
31 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for the 5-star review! We are thrilled to hear that the gift arrived on time and that the recipient enjoyed the gluten-free selection.
It’s always our goal to make sure every gift is both thoughtful and safe for the recipient's needs. We appreciate you choosing Hazelton's and look forward to helping you with your future gifting needs!
The packaging was really nicely done
The packaging was really nicely done. My order was delivered on the date requested for and I was able to track the order with ease
22 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Vanessa, thank you so much for the 5-star review! We are thrilled to hear that the packaging met your expectations and that the tracking process made your delivery stress-free. We look forward to helping you with your next gift!
Basket was late and moldy
Basket was late and moldy. Apparently the date on the receipt is not the expected date, therefore our gift showed up 3 days late. Once it sett, there was moldy fruit. They only offered to refund 1 orange. Ridiculous!
24 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for your feedback. We sincerely apologize for your disappointment regarding the delivery timing and the condition of the fruit.
To clarify, the date selected at checkout for our standard delivery is an estimate and not a guaranteed arrival date. Regarding the items, our policy is to provide refunds specifically for the individual pieces of fruit that are damaged.
We are sorry that this experience did not meet your expectations and appreciate you bringing these concerns to our attention.
Deeply and Irreversibly Disappointed
Response to company’s reply…*Have reached out to customer service already by phone and email. No one called me back after I left a message, and currently my emails are being ignored.* Baskets contains food products, and has potentially been sitting at the depot since the 23rd. Is this food safe?? Is serving this still legal for a ‘food service’ company? I want a full refund, anything less at this time is unacceptable. I am close to calling my credit card company and refuting this charge.
I can honestly say that the ‘trust’ has been severely and irreversibly broken with this company. I placed my order on December 19th, with a confirmation email promising a 2 business day delivery. Well…it is now December 30th, and there has been no delivery, no actual updates on the tracking number, no communications from the company, and definitely no one at their customer support who has any idea as to when I can expect the delivery to actually occur. WOW! I thought that this was a professional service. Was I ever wrong!!! What a waste of time and money. I will NEVER order from this company again. I am deeply disappointed. And I am becoming more convinced that my expensive order will never actually arrive to its destination. What a scam!! Also… I tried to post this review to their actual website, and was not able to do so… big surprise. Clearly, the company doesn’t want any honest reviews posted.
22 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
We have read your feedback regarding the delay of your order from December 19th, and we want to apologize for the lack of communication and the frustration this has caused. It is clear we missed the mark, and we understand why you feel your trust has been broken.
We would like to resolve this for you immediately. We are monitoring your tracking number closely. If there is no confirmed movement on your package by the end of the day today, we are prepared give a suitable resolution.
We want to make sure you aren't left in the dark any longer. Please contact us at your earliest convenience so we can move forward with the solution that works best for you.
The worst customer service I have ever…
The worst customer service I have ever experienced... And I buy A LOT! The so called CS manager, was unprofessional, inept and downright UNHELPFUL!
And to top it off the package arrived DAMAGED AND CRUSHED!
Not only will I never do business again with this firm, I will make sure my enormous circle of friends and family do noT either.
22 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Dear B & B Macpherson, I am incredibly sorry to hear about this experience. This is certainly not the level of service or quality we strive for. It sounds like we missed the mark both with our communication and the delivery of your gift, and for that, I apologize. We would like to look into what happened with our management team and make this right for you immediately. Please reach out to us, as we value your business and want to ensure this is resolved.
Awful experience - First time customer
First time customer - despite paying for next day delivery for a Christmas hamper, it failed to be delivered before Christmas. When I contacted them, not even an apology but excuses citing the increased demand! By this time, there was no time to arrange an alternative.
If you are having challenges with delivery, why continue to advertise next day delivery before Christmas!
20 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Sirjay, please accept our sincerest apologies for missing your Christmas delivery. We understand that 'high demand' is no excuse for a missed holiday gift, and we are sorry that our previous communication felt dismissive. We have cancelled your order and processed a full refund to your original payment method. We are reviewing our holiday shipping windows to ensure we provide more realistic expectations in the future. Thank you for your feedback.
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