The website is primitive - I tried for thirty minutes to configure the choices and have given up. I'm sending to a couple in sympathy but the "greeting card assistant" insists on a) adding a name to... Toon meer
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Lees wat reviewers zeggen
Fast and high quality service! We ordered a fruit and chocolate gift basket for my parents anniversary in the morning and it was delivered the same day in the afternoon. They absolutely loved it! Cu... Toon meer
Arrived late, with incorrect, damaged, melted, and nearly expired items. Most were inedible, and many expire within the next two weeks. Several items were completely wrong: instead of olive oil a... Toon meer
We are a New Zealand based company that have customers in USA we wanted to congratulate with the birth of their babies. Hazelton's had the perfect gifts. The ordering process was easy. We received not... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hazelton’s Gift Baskets USA is gourmet gift basket company, offering expertly curated baskets filled with upgradable gourmet item selctions.
Contactgegevens
Verenigde Staten
- 1-800-367-1890
- cs@hazeltons.com
- hazeltonsgiftbaskets.com
3,2
Gemiddeld
401 reviews
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Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Beautifully Presented
Wonderful delivery. I live out of State and wanted to order locally in Dallas. Hazelton's did a fantastic job. Right on time during the busy holidays, beautifully presented. My friends were delighted, thank you very much, Hazelton's.
26 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi there! Thank you so much for the 5-star review. We are thrilled that we could help you send a gift to your friends in Dallas all the way from out of state! We know how important timing and presentation are, especially during the busy holidays, so we're glad to hear we hit the mark. Thank you for choosing Hazelton's!
6 days late and left out in the snow
6 days late and left out in the snow.
Order was meant to be delivered on 21 December, eventually delivered on 27th. It didn't even ship till the 23rd. On contacting "Customer Support" they simply ignored the missed delivery date, or the fact it was meant to show up before Christmas. The recipients were away after Christmas, which is why I had requested delivery by 21st. Knowing there's no one to receive it (mentioned several times in emails) they responded with: "notify us within 24 hours of receiving the order and provide clear photographs of the items for our review. This will allow us to assess the matter and assist you accordingly." I did send them a picture of the box in the snow (sent by the delivery company), which they're ignoring.
Should have checked these reviews first, before using this company. Hope this will help others avoid Hazelton's.
27 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi A Pereira, thank you for following up. We see that a representative is already in touch with you via email regarding this order. Our team is currently requesting photos of the basket's contents to verify if the items were damaged by the snow or freezing temperatures. This helps us determine the best way to compensate you and address the delivery handling. We appreciate your patience as we work to resolve this for you.
Christmas gift
Great service, fast AND really good presentation
22 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Hugo, thank you for the 5-star review! We believe that the 'unboxing' experience is just as important as the gift itself, so we're thrilled you enjoyed the presentation. We're glad we could provide you with great, fast service. See you again soon!
Excellent Service and Products
I now live in the US and my parents live in Canada - I sent them a Christmas gift box and it arrived on time and the products were lovely and as advertised. Will definitely utilize again. Thanks!
23 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Barbara, thank you so much for the 5-star review! We are so glad we could help you bridge the distance between the US and Canada this Christmas. It’s wonderful to hear that your parents' gift box arrived on time and that you found the products lovely. We look forward to helping you with your next gift!
Great experience and fast service
24 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
We love hearing this, Eldred! Thank you for choosing us and for taking the time to mention our fast service. We're so glad you had a great experience!
Basket delivered on time and our cousin…
Basket delivered on time and our cousin delighted with the contents.
Your ordering system once we took out the external code easy to use thank you.
Happy New Year
23 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi C Masterton, thank you so much for the 5-star review! We are thrilled to hear that your cousin was delighted with their gift basket and that it arrived right on time. We appreciate your feedback regarding the ordering process and are glad it was easy to navigate. Happy New Year to you and your family!
Christmas hamper gift.
Fantasti products, delivered bang on time as requested, I will definitely re order in the future, well done guys, Tommy.
22 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Hi Tommy, thank you so much for the shout-out! We’re thrilled to hear the products hit the mark and arrived exactly when you needed them. We can’t wait to handle your next order—cheers for the support!
Easy to order and to substitute the wine
26 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
"Cheers! We love hearing that your experience was easy and stress-free. Making sure you get exactly what you want is our top priority. Thanks for choosing us!
Christmas basket gift
The basket came as expected and it contained everything I ordered.
22 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for your feedback! We’re glad to hear the basket arrived as expected and included everything you ordered. We appreciate your support and look forward to serving you again!
Even in the busiest time of the year
Even in the busiest time of the year, for physical transportation of good old material gifts, the delivery was as promised and in good shape. In a word - reliable.
18 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for the 5-star review! We’re glad to hear that even during the busiest time of the year, your gift was delivered as promised and in great condition. Reliability is very important to us, and we truly appreciate your kind words and support.
My step mother loved her basket!
My step mother loved her basket!! It was delivered on time and in great shape!!
22 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for sharing! We’re delighted to hear that your stepmother loved her basket and that it arrived on time and in great shape. We truly appreciate your kind words and hope to help you again soon!
Under the Christmas tree gift basket
I got the gift for my loved one and I think it was a very good surprise. The quality and the presentation was 5 star, I take 1 star because I ordered exact delivery date but it arrived earlier. Other than that the delivery was alright and no food items were damaged.
20 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for the 4-star review and for sharing your experience. We’re glad to hear the gift was a great surprise and that the quality and presentation met your expectations. We’re sorry for the early delivery and understand how important timing can be. We appreciate your feedback and hope to provide an even better experience next time.
Almost nothing was as advertised.
Almost nothing in “basket” was as advertised. Cheap substitutes were delivered in a cardboard box not “a classic wicker gift basket” as shown and advertised. I do not see how this cardboard can be an equal value substitute nor can the complete absence of the advertised mug be passed of as a substitute. There was no marmalade and a sausage was I assume substituted for a Brie. Not quite sure for what the bag of crisps and popcorn were substitutes.
Outstandingly disappointed with this poor quality very high cost gift. It certainly did not impress the recipients and I felt shamed for sending it when it arrived.
24 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
We’re truly sorry to hear how disappointed you were with this order, especially as it was intended to make a positive impression on the recipient. That is never the experience we want our customers to have.
While we do allow substitutions when specific items or containers are unavailable, these are meant to be of equal or greater value and appropriate to the overall presentation. It’s clear from your feedback that this expectation was not met, and for that we sincerely apologize.
Your comments regarding the packaging and missing items have been shared with our fulfillment team for review. We appreciate you taking the time to provide this feedback, as it helps us improve both quality control and communication going forward.
Thank you for bringing this to our attention.
If I could give less than one star
If I could give less than one star, I would.
Be sure to read the fine print carefully. If you are trying to send a gift to a loved one, there is a strong possibility you will not receive what you ordered. In my experience, substitutions were made without notification, and the replacements were not comparable to the original items.
When ordering alcoholic beverages—especially higher-priced bottles—there is no guarantee the recipient will receive a product of similar quality or type. The “like-for-like” substitution policy is concerning, and customers should understand that substitutions are made at the company’s discretion, not necessarily in line with customer expectations.
I would strongly recommend reviewing all terms and conditions before placing an order so you are fully aware of how substitutions are handled.
24 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations, especially when the gift was intended for someone important to you.
As noted in our product descriptions and terms, substitutions may occasionally be necessary due to availability, particularly with specialty and alcoholic items. When this occurs, our goal is always to provide replacements of equal or greater value. That said, we understand that “like-for-like” can sometimes feel subjective, and we regret if the final arrangement did not align with what you had envisioned.
We appreciate your comments and take them seriously, as they help us review and improve both our fulfillment process and communication. If you haven’t already, we encourage you to reach out to our customer care team directly with your order details so we can review your concerns more closely.
Thank you again for your feedback.
Christmas basket
There was a great assortment of baskets to choose from as well as being able to add extras. I am told the wine is very good and was much enjoyed. It was delivered on time, actually a day early. This is the 2nd time I have used this company and I will continue to do so. I had a question and I received an answer within a few hours. Great customer service.
3 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the variety of baskets, the option to add extras, and that the wine was well received. We’re also glad the delivery arrived early and that our team was able to assist you promptly.
We truly appreciate your continued trust—being your second order means a lot to us. Thank you for choosing Hazeltons, and we look forward to helping you again in the future
They deserve a 0
They deserve a 0, not a 1 star. I got a $50 gift card to use, had to either pay $50+ or find something less than $30 to avoid their outrageous $20 shipping fee.
I picked a 68.99 gift box and added 2x$11.99 sausages and 1x$9.99 cheese.
Everything in the order was wrong. They substitute products as they wish, claiming it's part of the "gifting business" and written in the Terms and Conditions (no one reads).
The $11.99 extra sausages are actually $4.39 bought from Aldi
Do not use this company!
24 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We’d like to clarify a few important points for transparency. Free shipping applies to orders of $100 and above. Orders below this threshold are subject to a shipping fee, which is clearly outlined during checkout before payment is completed.
Regarding substitutions, as noted in our Terms and Conditions, substitutions may occasionally occur due to product availability, especially during peak seasons. When substitutions are necessary, they are always made with items of equal or greater value to ensure the overall quality and presentation of the gift is maintained.
We also want to note that our products are curated gift items, not direct retail goods. Pricing reflects several factors beyond the item itself, including sourcing, handling, packaging, assembly, and delivery logistics. For this reason, retail store price comparisons are not an accurate reflection of the cost structure involved in gift basket preparation and fulfillment.
That said, we truly regret that the experience fell short of what you expected, and your feedback has been shared internally for review. Our goal is always to deliver a gift that reflects care, value, and quality.
Thank you for your time and for bringing your concerns to our attention.
Beautiful gift
Beautiful gift, arrived safely and on time. A very satisfying experience.
23 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for your lovely review, Vanessa! We’re thrilled to hear your gift arrived safely and on time. We appreciate your trust in us and hope to assist you again in the future.
Fast delivery
Fast delivery, beautiful package wrapping, all around a great experience. I would order again!
23 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you for the 5-star review, Priscila! We’re so happy you loved the package wrapping and experienced fast delivery. We take great pride in our presentation and can't wait to prepare your next order!
Excellent service will highly recommend…
Excellent service will highly recommend to others
20 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you, Daniel! There is no higher compliment than a recommendation to others. We’re happy to hear you were pleased with our service and look forward to working with you again!
Gift giving experience a success.
Made two baskets that went to different people both were delivered before or on day requested in a timely manner. Both deliveries looked like the images I selected which is also nice. The flowers looked like their photo and had nice Christmas touches added as hoped. Thank you.
18 december 2025
Review zonder uitnodiging
Antwoord van Hazelton's Gift Baskets USA
Thank you, Marcia! We know how important it is for a gift to look exactly like what you ordered, so we’re delighted to hear the baskets and flowers were a perfect match. Thank you for choosing hazeltonsgiftbaskets.com for your holiday gifting!
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