I had a great experience using HBSUK with my physio Stephen O'Mahoney. He was very professional and great at his job. He took the time to fully explain everything, created a programme to help strength... Toon meer
Bedrijf heeft geantwoord
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Great staff and very friendly. Have had a bad experience with one of their consultants but everyone else was very nice, friendly, helpful, good listeners and always there to give best advice. The advi... Toon meer
Bedrijf heeft geantwoord
Could not access your portal. Tried several times using passwords provided to me by yourselves but no access! Spoke to two people on your helpline who gave me contradictory advice. A complete waste... Toon meer
Bedrijf heeft geantwoord
The process works well to speed up the referral aspect. Unfortunately, it tends to slow down shortly after that. The appointment to see a face-to-face consultant seem a long way off when you are conce... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Geschreven door het bedrijf
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contactgegevens
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Verenigd Koninkrijk
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
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6K reviews
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Video call capability patchy at best
First virtual appointment cancelled by physio without my knowledge - no email etc. I was in the 'waiting area'. Had to phone to get an answer. Two subsequent video appointments couldn't be accessed by physio so had to phone me, useless when describing x-rays or being able to see my area of arthritis. Third appt with an alternative physio to hopefully be via video, was booked without my knowledge, by the original physio as she was off on leave - no reason why she didn't mention this in out telephone call. All in all very disappointing with their video options as I have been in the 'waiting area' but physio didn't have the option to connect to me. Seems this service has a problem with video calls.
31 juli 2026
Review zonder uitnodiging
Antwoord van HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. We aim to deliver the highest standards of care to all our patients. Please email us at support@hbsuk.co.uk to tell us about your experience, (including your full name and date of birth) and we will investigate this as a priority for you.
Antwoord van HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
it was satisfactory
13 juli 2026
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
No follow up post apt
No follow up post apt. No referral given despite agreement to do so
22 juli 2026
Antwoord van HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. I have asked a member of our team to follow up with you and resolve this issue as a priority for you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
The consultation was easy and…
The consultation was easy and straightforward, the person understood the issue and dealt with the matter swiftly
21 juli 2026
Antwoord van HBSUK
Great to hear that your consultation was straightforward and that our team understood your issue, dealing with it swiftly. Thank you for your positive feedback!
Antwoord van HBSUK
We're pleased to hear that our team was helpful and thoroughly explained the different scenarios to you. Thank you for your positive feedback!
Antwoord van HBSUK
We're so glad to hear that you found our service easy to use and that our clinician listened attentively. Thank you for your feedback!
Antwoord van HBSUK
We appreciate your positive feedback! We're pleased to hear that you found our service both easy to use and very good.
Very smoothly organised.
23 juli 2026
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Misdiagnosis and Chaos
First the consultant did not contact me when planned.
I had a telephone conversation with a second consultant. The diagnosis was completely wrong.
Second opinion consultant agreed to recommended me to see a surgeon who he said was available under my plan but I later found out that was not the case.
24 juli 2026
Antwoord van HBSUK
Thanks for sharing your feedback. We’re sorry to hear you had some issues when using the HBS platform. We aim to deliver the highest standards of care to all our patients. Please email us at support@hbsuk.co.uk to tell us about your experience, (including your full name and date of birth) and we will investigate this as a priority for you.
No conclusion which is fine but I…
No conclusion which is fine but I haven't heard anything since regarding a referral
29 juli 2026
Antwoord van HBSUK
We appreciate you taking time to review our service. If you are needing further assistance please contact us on 0115 857 3842.
Straight forward and easy to use
21 juli 2026
Antwoord van HBSUK
We're so glad to hear that you found our platform straightforward and easy to use. Thank you for your positive feedback!
Really speedy response to request
Really speedy response to request. Very friendly therapist, great advice and exercises.
22 juli 2026
Antwoord van HBSUK
We appreciate your feedback! We're pleased to hear about the speedy response and that our clinician was friendly and provided great advice and exercises.
Consultation was done
Consultation was done. Polite physiotherapist. Happy with the service and managed booking Physio sessions now . thank you.
17 juli 2026
Antwoord van HBSUK
We're so glad to hear that you were happy with your consultation and found our clinician polite. Thank you for your positive feedback!
Good service!
30 juli 2026
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Good to speak to someone so quickly
Great to be able to speak with somebody who is knowledgeable about the issue. It helped that I'd been able to see my GP earlier in the day, as they had carried out a physical check on me.
The only issue I have is that the exercises didn't come through, so I'm awaiting those after speaking with someone the day after my video appointment.
30 juli 2026
Antwoord van HBSUK
We're glad to hear our team provided knowledgeable assistance. We are actively working to ensure all follow-up materials are sent promptly. Thank you for your feedback.
User friendly platform and quick process
The booking process was quick and straightforward, and I was able to arrange an appointment very easily. The online platform is user-friendly, the registration process was smooth, and the communication throughout has been clear and professional.
29 juli 2026
Antwoord van HBSUK
Thank you for your positive feedback! We're pleased to hear that you found our booking process quick and straightforward, and that our online platform was user-friendly. We're glad the registration was smooth and our communication clear and professional.
Sorry your whole system integrations…
Sorry your whole system integrations are super confusing, not a great experience or something I would recommend how it works today
31 juli 2026
Antwoord van HBSUK
We’re sorry you don’t feel your experience lived up to your expectations and thank you for your feedback which I have shared with our technical team to investigate further. We carry out extensive technical and user testing to ensure the service is consistently available for our patients. We appreciate it may of been frustrating and appreciate you bringing this to our attention. If we can help with any further issues, please contact us on 0115 857 3842.
Great experience
It was really easy to get access to the right person and to get the treatment I needed.
24 juli 2026
Antwoord van HBSUK
We appreciate your feedback! We're pleased to hear that you found it easy to connect with the right person and receive the treatment you needed.
I f you are not familiar with using multiple portals at once and maybe not very used to specific medical terms it takes a bit of getting used to.
In the end the process work well but quite elaborate to navigate in the beginning
16 juli 2026
Antwoord van HBSUK
We're glad the process ultimately worked well for you. If there is anything else we can help you with, please contact us on 0115 857 3842.
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