HCA Healthcare UK Reviews 

Professional , Knowledgably, Support, communication, ease of appointments

Really incredible paediatric phlebotomist. She was kind, and respectful and gave my child the time she needed to trust the process. I really wish I had remembered her name.

Very good hospital; the staff, consultants, Nurses, and hospital were very good and helpful.

My care at HCA has always been brilliant.
This time was no different, and I was in the care of Dr. R. Antbring who was thoughtful, personable and diligent throughout, remembering personal details about me to maintain conversation during treatment - really adding the human element to it all - and took his time during imaging and procedures to ensure i understood what was happening and answer any questions i had. Thank you.

Excellent service from all nurses and staff at the Wellington Hospital (South Part) and impressed with Mr Torath Ameen's techniques. No paint no side effects. Thanks Mr Ameen. 10 out of 10

Mr Chatzizacharias was amazing. He really made me feel like he cared about my prognosis and I got the impression he is going to do everything he can to find out what my options can be. Especially with clinical trials with the hope of getting on the new Daraxonrasib drug. I just know he will do a great job for me.
Thank you

just an all-round good experience.

Total professionalism and care from the minute that I arrived to being discharged. Dr Kandasamy and his team
and nursing staff we exemplary. I had complex surgery of which the treatment was seamless.

I received prompt, confidence-inspiring expert care and advice in spotless facilities at HCA Chiswick and am very happy to recommend this centre. The communication prior to my appointment was comprehensive and timely.

Great facilities friendly staff and good consultants

Harbourne Hospital was fantastic.
All staff were amazing
Would recommend

Very helpful, friendly and professional team. I was treated with respect and kindness throughout my visit.

The fact that the doctor took the time to explain everything to me including what was the best procedure for me

Everyone was very professional and the procedure went smoothly

Very good and will recommend services

A great experience - cannot complain about anything

I’m extremely disappointed with my experience with HCA Healthcare, particularly the communication and administration surrounding my colonoscopy.

To be clear, the consultant who carried out my procedure was excellent. However, my concerns are with the hospital and the way the booking, payment, preparation and communication were handled, nothing to do with the consultant.

There were repeated problems with communication. I was given an initial price of £1,700 (told that was the complete cost), but it was not made clear to me that the consultant’s fee was separate, meaning the actual cost was around £3,400. When I was then told by hospital staff that payment could be split, I understood that I would be able to pay in instalments which made it more feasible. I was subsequently told later that, because I was classified as an inpatient rather than an outpatient, the full amount had to be paid upfront. This was particularly frustrating given the conflicting information I had already been given. It's like the call centre team doesn't have any knowledge of what happens or able to give correct information. I was told it would be looked into and management would review the calls. If there was an error on their part they would potentially honour that. Supervisor then tried to ignore responsibility repeatedly.

The communication from the preparation team was also very poor. They did not appear to know whether I had received my bowel preparation kit, I hadn’t. I had to chase this repeatedly by email and phone, and eventually received the kit only two days before the procedure, in the evening. I had no other communication in-between that time and booking.

Trying to contact the hospital was another major issue. On one occasion I repeatedly called from when they opened and could not get through for over two and a half hours to the prep team.

Overall, I found the experience unnecessarily stressful and felt that I was repeatedly passed between different people without anyone taking proper ownership of the situation. For a private hospital charging a significant amount of money, I expected much better communication, organisation and accountability.

Again, the consultant himself was excellent, and I want to distinguish his care from my experience with the hospital. Unfortunately, the administration and communication surrounding the procedure were extremely disappointing.

I would not recommend using HCA at all.

The high standard of care from my consultant to the whole medical, nursing and other staff. I felt I was on holiday not worrying about my treatment and its side effects as it was taken care of in the most professional and excellent way. I consider this to be an important important reason for recovery from my illness. My treatment in accordance with the plan drawn out by my world class consultant.