HCA Healthcare UK Reviews 

Great staff and a very friendly and approachable clinician. Everythign was handled quickly and professionally.

It has taken more than 6 months to attempt to set up my HCA Account. During that times and whilst I had paid my initial subscription monthly, HCA failed to set up my account despite numerous phone calls and emails. Staff didn't know how to route phone calls, causing confusion and lack of ownership. Having requested a refund through email, they lost the emails several times and resorted to calling and sending emails asking for more money.
Recommend you find a better service provider. Their lack of communication and customer service is disturbing.
Avoid if you can.

Excellent attention from the HCA Team and from the particular consultant.

Clear and considered advice given by Prof MacCarthy concerning a heart condition which saved my having to have immediate open heart surgery. I am grateful for this provision which enabled me to get prompt and independent medical advice.

Didn’t feel a thing, fantastic facilities, food and staff.

Excellent service from the nurses and GPs as always

All Staff are willing to go the extra mile to help your stay be as safe and secure as possible.

All round good experience

Truly exceptional service and care by all every member of the team

Poor experience.
Doctor was 40 minutes late.
Pricing was not disclosed in advance of the appointment.
Staff said results could not be sent to me and only to my referring doctor even though I was paying privately. This is against my legal rights to access my own medical data.

Professor Fedele (oral medicine) is an exceptional consultant. His attention to detail when seeking to understand the history of my symptoms was excellent. A rare gem to find a consultant who shows the utmost care for his patients. It was my first consultation; I was anxious, and he put me at ease.

Also, his PA Kylie is professional, approachable and prompt with all areas of planning my visits. A great team.

I recently received care at London Bridge Hospital and was impressed from start to finish. Every member of staff I encountered was exceptionally efficient, helpful and caring. The environment never felt like a hospital; the treatment I received was outstanding. I felt completely confident that I was in very good hands throughout my stay. My sincere thanks to the entire team for their professionalism and compassion.

Mr Syed Shahzad treated my overactive bladder with aquablation of the prostate to reduce the effects of hyperplasia which made me need to go to the loo frequently. The operation was a complete success and it has changed my life for the better. Thank you .

A very nervous patient was looked after brilliantly by all friendly members of staff nothing was too much trouble to make me feel comfortable

Excellent communication ahead of procedure and great care throughout. Consultant explained everything very clearly

Amazing surgeon who has mastered a procedure which others do not provide.
Great friendly staff. Highly recommend

Professional, friendly, helpful and everything else I needed. Thank you!

I received rotator cuff surgery at The Wilmslow Hospital performed by Mr Jain and his colleagues, they were very thorough and professional throughout the process. The care taken by the whole team was exemplary from the first diagnosis and assessment all the way through to the final surgery.

Excellent services, very good staff and care. Will definitely use them going forward

I am an American living in UK and used to a very different path for mamograms than provided by NHS. After researching different options for a private screening I found HCA (Wilmslow Hospital) one stop breast clinic. The appointment wait time was near zero, as in I was able to book an appointment within the week I called. The staff was nice and knowledgeable and the appointment itself was quick and efficient (not rushed, there is a difference). I was also able to get my results on the spot as the tests were done by the radiologist. I was self pay and found the pricing to be reasonable as well. I will be returning to have my screenings done there annually and feeling much better about my overall health as a result.