Excellent communication regarding the monthly subscription I was paying, which didn't really fit the needs of my business any longer. After a brief discussion with Tak Tran in Support I was offered a... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My experience was nothing short of what Heart Internet has come to represent. Prompt service, very helpful and courteous assistance and well priced products you cannot find anywhere else. My gratitud... Toon meer
I contacted Heart Internet support for help updating the PHP version on our WordPress site. The support was excellent throughout. Scott responded quickly, identified the cause of the initial pr... Toon meer
Bedrijf heeft geantwoord
I had quite a complex problem with responses from a number of agents - all of whom were extremely helpful.
Bedrijfsgegevens
Geschreven door het bedrijf
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Contactgegevens
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Verenigd Koninkrijk
- sales@heartinternet.uk
- heartinternet.uk
4,7
Uitstekend
4K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick fix after moving hosting to Heart
Just moved the hosting of 2 domains to Heart from another provider. I am not daft but the world of Hosting, Domains, Email boxes and FTP fries my brain. I tried to follow the instructions and got most of it set up but emails didn't work and I couldn't connect to FTP the website over. I submitted a support ticket and Andrei Corduneanu responded within a short time explaining the issues - all to do with DNS and TXT records, and also saying he had "corrected" them all for me.
I checked and it all worked. Quick and painless. I am one happy customer. Thanks Andei.
8 februari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi,
Thanks so much for the fantastic feedback! We’re really glad Andrei was able to step in and make sense of the tricky DNS and FTP setup - it’s great to hear everything’s now up and running smoothly.
We’re here whenever you need us!
Kind regards,
Chris
Giving me what I need.
You tols me when my sslm certificate needed renewing, and then did in for me. This id the sort of service that I need. I find the internet hard understand, and prefer to have things done for me.
8 februari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Francis,
Thank you for your kind words. We’re really pleased we could take care of the SSL certificate renewal for you, it's exactly the kind of support we aim to provide, especially when things feel a bit overwhelming.
We’re always here to help make things easier for you.
Kind regards,
Mike
A true 5 star service!
Over the years there have been several occasions when I needed support from Heart Internet - due to my own inexperience. I have to say that the responses from Heart (including one just yesterday) have been immediate and helpful. I am happy to say that Heart offers a 5 star service.
7 februari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi,
Thank you for your kind words and continued trust over the years. We’re so pleased our team has been able to support you whenever needed, no matter the reason.
Your 5-star feedback means a lot to us, and we’re always here to help.
Kind regards,
Chris
Your response was quick and helpful.
Your response was quick and helpful.
3 februari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Chloe,
Thanks for the kind words! We’re really glad our team was able to respond quickly and provide the help you needed.
Kind regards,
Mike
Antwoord van Heart Internet
Hi Hugh,
Thanks so much for the great feedback! We’re really pleased to hear you’ve been happy with the service all round.
Kind regards,
Chris
The matter was resolved quickly
The matter was resolved quickly but was due to a change of SSL support which we were not aware of until our site was down.
5 februari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi,
Thanks for your feedback. We’re glad to hear the issue was resolved quickly, though we completely understand the frustration of not being aware of the SSL change beforehand. We’ll make sure your comments are shared with the team so we can continue improving communication going forward.
Kind regards,
Mike
Heart Internet - going the extra mile to help
I have been a reseller for many years and always had a great experience with the support team.
Due to work/ life balance, I've had to give it up and the help and support has been exceptional, not sure how I could have got the transfer of the customer over the line without any loss of service without them.
Waqar Ahmed especially has been a superstar so many thanks to him for taking on so much to assist.
If I decide to be a reseller ever again, I'd definitely use Heaet Internet again.
Great team and thanks again for all your tireless assistance.
2 februari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Paul,
Thank you for such thoughtful feedback, and for being a valued reseller over the years. We’re really pleased Waqar Ahmed and the team could support you so effectively through this important transition, it means a lot to know we helped make it smooth and stress-free.
Wishing you all the best in your next chapter.
Kind regards,
Mike
Heart Internet an efficient and reliable partner
Heart Internet have been very helpful in aiding me to transfer my website across to their systems, being with me every step of the way during what was quite a difficult migration situation. since the transfer their performance and back up support has been great. They offer an excellent and cost effective service.
3 februari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Peter,
Thank you for the kind words. We’re really pleased to hear our team was able to support you closely throughout the migration and that everything has been running smoothly since.
It’s great to know you’ve found both our service and support reliable and cost-effective, we truly appreciate your trust.
Kind regards,
Chris
Great customer support
Great customer support - very helpful and game some useful, indepth information with a query I had. Thanks to Alexandru!
3 februari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Ali,
Thanks for the great feedback! We’re really glad Alexandru was able to provide helpful and in-depth information to support your query.
Kind regards,
Chris
holding domain hostage, sneaky tactics on renewal , over priced domains
they have increased domain name prices from 5 pounds per domain in bulk to now 15 pounds per domain when just single paid. when normal registerars charge 10$ for .com domains even in renewal.
whats worse - they are now holding my domains against ICAN transfer rules, stating they do not allow transfer of domains away form them, during renewal - but this is not allowed by ican - unless there is a issue with payments or its a freshly transfered domain, or fraud is suspected, which none are applicable and domains have all been with them for years.
hosting and domain companies from the UK - like heart internet, are known to carry out such tricky sneaky tactics to make money - they did this to my reseller plan, which is why i stopped hosting with them - now they are holding my domains hostage - but this will not end well for them, and i will be posting this reveiw or similar in reddit and all social media if i do not get all my domains freed up.
1 februari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi,
I’m sorry to hear about the frustration this caused. After reviewing the case, I can see this came down to a simple case of crossed wires on our side regarding the status of the domain transfer. In reality, the transfer had already completed by the time we updated you on the ticket.
I’ve fed this back to the team to make sure we double-check domain statuses and confirm our understanding before responding in future, so we can avoid similar confusion going forward.
Thank you for your patience, and apologies again for the inconvenience caused.
Thanks,
Mike
I have used Heart Internet for over a…
I have used Heart Internet for over a decade now and through a few changes of ownership and upgrades to their systems and offerings I have found them to be consistently available and helpful.
2 februari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Tamsin,
Thank you for your loyalty over the past decade, it really means a lot to us. We’re glad to hear that throughout all the changes, our team has remained consistently available and helpful.
Always here when you need us.
Kind regards,
Mike
Fantastic support form start to finish…
Fantastic support form start to finish with my migration.
I honestly could not of asked for more.
This was not an easy tasks but Heart Internet were amazing. Fast to respond and delivered. Thank you
1 februari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Andrew,
Thank you for the fantastic feedback! We’re so pleased to hear your migration went smoothly and that our team could support you every step of the way, especially with a challenging task like that.
We really appreciate your kind words and are always here when you need us.
Kind regards,
Chris
Quick and helpful support.
I was very pleased with the support I received. Heart Internet replied reasonably quickly, and the response was clear and helpful.
30 januari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Keith,
Thank you for taking the time to leave a review! It's great to hear you were pleased with the support you received from us.
Kind regards,
Chris
I was having trouble authenticating my…
I was having trouble authenticating my domain for and Alex managed to fix it all from Heart's side. Great customer service.
27 januari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi,
Thanks for the kind words! We’re really glad Alex was able to resolve the domain authentication issue from our side, great to hear you had a smooth support experience.
Kind regards,
Chris
Good Support
Although in the end support was not really needed, the response time was good, and the support member pleasant and courteous.
26 januari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Andrew,
Thanks for the feedback! We’re glad to hear the support experience was prompt and courteous, even if it turned out assistance wasn’t needed in the end. Always happy to help!
Kind regards,
Chris
Slow but good support._
I always appreciate the support I get when I get it. I used to get a reply after an hour or sometimes less. Unfortunately these day it takes hours. I got a reply the following day this time. More than 12 hours later. At least it was a good helpful response and Andrew had even sorted out the problem so I was most grateful.
25 januari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Gareth,
Thanks very much for the kind words, I’m really pleased to hear the team were able to help.
We do provide support over the weekend, although it’s with reduced staffing, so replies can sometimes take a little longer during that period. We’re always looking at ways to improve our coverage and service, and feedback like yours is genuinely helpful as we continue to grow and refine how we support our customers.
Best wishes,
Mike
Email inbox inaccessible
14:00 I had an automated reply acknowledging receipt of my ticket.
16:56 Catalin Liviu emailed to say she was looking at the problem.
17:25 Catalin Liviu emailed again to say problem resolved and to please test my system. This I did, and I replied to say thanks and close the ticket.
The time taken to resolve the issue was not a problem for me, hence my 5-star review.
21 januari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Andrew,
Thank you for your detailed and thoughtful feedback. We’re really pleased Catalin Liviu was able to keep you updated and resolve the issue smoothly. It’s great to hear the resolution timeframe worked well for you and that everything was sorted to your satisfaction.
We’ll be sure to pass on your thanks!
Kind regards,
Mike
Alex helped and dealt with my request…
Alex helped and dealt with my request fully and hastly.
22 januari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi,
Thanks for your feedback! We’re really pleased Alex was able to handle your request quickly and thoroughly.
Kind regards,
Mike
Great service
Very quick response to my call for help!
Problem sorted within an hour,
Great service, as usual.
21 januari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Jenny,
Thanks for the great feedback! We’re really glad to hear your issue was resolved so quickly and that the service lived up to your expectations once again.
Always here when you need us.
Kind regards,
Chris
Very prompt and helpful replies
21 januari 2026
Review zonder uitnodiging
Antwoord van Heart Internet
Hi Timea,
Thanks for the kind words! We’re really pleased you found the replies prompt and helpful.
Kind regards,
Chris
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.