We ordered a new boiler for our hot water tap. The advice on the phone was first class. Ordered online in minutes great communication via email and a post free delivery the next day. 100% can not reco... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This is the second Isolar Boost I have bought from Heatershop UK; this one for my daughter who has a new solar PV installation. My existing one has saved 64 kw since it was fitted on 25 Aug. Piping... Toon meer
Absolutely excellent customer service from Heater Shop. I contacted them this morning about a radiator I had bought from them in 2023 which had failed, and within minutes Tracey had replied and pro... Toon meer
Unlike ebay or amazon, everything on website worked. Logged in without needing to change password. Payment went straight through. All stored details correct.
Bedrijfsgegevens
Geschreven door het bedrijf
At Heater Shop, we specialise in supplying premium and budget electric heaters and electric heating solutions, including high efficiency Elnur, Haverland & Rointe electric radiators and electric towel rails. As standard we offer free next-day delivery to most of England, Scotland & Wales, free design service including accurate heat loss calculations and a price match policy - we won't be beaten on price. Call 01473 276686 and speak to us today.
Contactgegevens
Edison House, Edison Close, IP3 9GU, IPSWICH, Verenigd Koninkrijk
- 01473 276686
- sales@heatershop.co.uk
- heatershop.co.uk
4,6
Uitstekend
566 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
rointe radiator
bought a heater before and found the delivery was on time and the heater did what i wanted. and had no problems
5 november 2024
Review zonder uitnodiging
Antwoord van Heater Shop
It’s great to receive such positive feedback. We’re committed to maintaining the high standards you’ve experienced and hope to continue exceeding your expectations.
Very helpful advice & fast delivery.
5 juni 2025
Review zonder uitnodiging
Antwoord van Heater Shop
Fantastic to hear, thank you very much for the really great review.
Very good price and no shipping fee
For the remote switch that I wanted, it was the cheapest retailer by far. Only commenting on the ordering process, but it was quick and easy.
Edit: Set it up today and it works really well on my phone using google, its own app and alexa. Also set it up on my Alexa echo dot device and it works a treat
2 juni 2025
Review zonder uitnodiging
Antwoord van Heater Shop
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
This is my second time ordering with…
This is my second time ordering with Heater Shop. Last time item arrived on time and best deal in the market. Competitive pricing, ease of web-ordering and safer checkout are few good things to mention.
2 juni 2025
Review zonder uitnodiging
Antwoord van Heater Shop
Thank you so much for taking the time to share your experience with Heater Shop. We take pride in knowing our customers are happy with their ordering experience.
Good prices for what I needed and easy…
Good prices for what I needed and easy to order.
28 mei 2025
Review zonder uitnodiging
Antwoord van Heater Shop
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.
I always use the Heater Shop for all…
I always use the Heater Shop for all electric radiators. I have never been disappointed with their service or the goods they sell. Top company.
27 mei 2025
Review zonder uitnodiging
Antwoord van Heater Shop
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Warranty issue with hot water boiler
They sent me a faulty hot water boiler. I was within my consumer rights to instantly request its return and replacement with a working one, but I agreed to work with them, and the manufacturer to sort this out.
The manufacturer stated it was faulty and sent a replacement. This took 3 weeks to get a working boiler. I requested that my warranty begin from the delivery date of the working boiler and they refused repeatedly. Unimpressive and not worth working with.
=====
The companies comment about the warranty linked to the invoice is just noise. A new invoice with an ammended date could be issued.
27 mei 2025
Review zonder uitnodiging
Antwoord van Heater Shop
Thank you for your review, and I’m glad to hear the manufacturer has sent a replacement.
I understand your request regarding the warranty start date. However, please note that we are unable to alter the invoice date as it is generated automatically based on the original purchase date. Unfortunately, this means that the warranty period will be tied to the original purchase date, regardless of the replacement.
Please let us know if you need any further assistance or if there’s anything else we can help with.
Thank you for your understanding.
Very straightforward ordering
So fantastically easy to understand and order.
22 mei 2025
Review zonder uitnodiging
Antwoord van Heater Shop
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
speedy and efficient with a good result
7 mei 2025
Review zonder uitnodiging
Antwoord van Heater Shop
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Heater Shop.
Terrible customer service
Terrible customer service, avoid. Refused a £2000 return over a damaged cardboard box, which i offered to replace like for like. No damage to Product, just electrician ripped the tops off the cardboard boxes when opening. Policy is obviously to find any excuse not to provide a refund. I'd understand if boxes had manufacturers writing on. But just plain cheap boxes. Utterly pathetic.
28 april 2025
Review zonder uitnodiging
Antwoord van Heater Shop
Thank you for taking the time to leave a review.
We always aim to provide the highest level of service and to apply our returns policy fairly and consistently. As part of this policy, which aligns with industry standards, items must be returned in their original packaging. In this case, the boxes were not plain or generic; they were the original manufacturer-supplied packaging from Elnur, clearly marked with their branding.
As the original packaging had been discarded, we were unfortunately unable to accept the return. While we appreciate your offer to source alternative boxes, our policy does not permit returns without the original packaging. We understand this may be frustrating, but we must apply our policies consistently to ensure fairness to all customers.
Easy to order
18 april 2025
Review zonder uitnodiging
Antwoord van Heater Shop
Thank you so much for taking the time to leave us a 5-star review.
Excellent service
I could not find the product I wanted, so I telephoned Sales. A very helpful advisor told me what to type in, the product was found and I placed the order!
Excellent service.
16 april 2025
Review zonder uitnodiging
Antwoord van Heater Shop
On behalf of all of us at Heater Shop, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.
Very knowledgable about their products…
Very knowledgable about their products and fast delivery
16 april 2025
Review zonder uitnodiging
Antwoord van Heater Shop
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Good site easy to find stuff and good…
Good site easy to find stuff and good prices thanks
12 april 2025
Review zonder uitnodiging
Antwoord van Heater Shop
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Heater Shop.
Antwoord van Heater Shop
Thanks for the 5-star review. The team at Heater Shop is thrilled you’re happy with your recent purchase.
Antwoord van Heater Shop
Thank you for your positive feedback. We appreciate your business with us.
Antwoord van Heater Shop
Thank you for your review. We will share this with the team to let them know how we are doing.
Found exactly what I needed quickly
Found exactly what I needed quickly, easily and for the best price and the free next working day delivery is fantastic.
21 maart 2025
Review zonder uitnodiging
Antwoord van Heater Shop
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Heater Shop.
Ease of use of the order system and…
Ease of use of the order system and ease of finding the right product
20 maart 2025
Review zonder uitnodiging
Antwoord van Heater Shop
The team here at Heater Shop is thrilled to receive such a great rating, thank you.
The Customer service team were…
The Customer service team were fantastic. They went above and beyond to help me out of a bind to get my water cylinder.
20 maart 2025
Review zonder uitnodiging
Antwoord van Heater Shop
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Heater Shop.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.