Heidi has provided us with an excellent service starting from the booking stages right through to helping us at night when our return flight was cancelled and they arranged our hotel and next day... Toon meer
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Really great from start to finish- online search website easy to navigate and select your preferences, allows tweaks to get the best days/times that suit. Customer service staff really helpful when... Toon meer
Bedrijf heeft geantwoord
Was not sure about booking with this company as always booked with the big 3 - inghams, crystal and neilson Need not of being worried. Excellent service - easy private transport to the resort -... Toon meer
Perfect way to find a tailored shorter stay ski holiday for a family with mixed ideas about what a ski holiday looks like! Flight choices wide, any resort and hotel available and opportunity to add... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Heidi
Geschreven door het bedrijf
We’re here to help you find the exact ski holiday you deserve.
Heidi burst onto the scene in 2018 when our founders, frustrated with how restrictive a typical package ski holiday could be, decided there had to be a better way.
So, with a winning combo of super-clever tech and a lovely team of passionate skiers, Heidi offers:
Freedom from faff
Search 1000s of ski holidays in seconds and easily book all your extras in one place.
Freedom to choose
Customise a great value holiday for any duration, from a choice of 300+ resorts.
Freedom to relax
Enjoy peace of mind at every step, from help finding a holiday, through to 24/7 support while you're away.
Find your freedom with Heidi.
Contactgegevens
63 Queen Square, BS1 4JZ, Bristol, Verenigd Koninkrijk
- 0117 457 6000
- heidi.com
4,7
Uitstekend
5K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Lucy was an absolute pleasure to deal…
Lucy was an absolute pleasure to deal with and very patient! Delighted with my holiday now!
26 maart 2026
Antwoord van Heidi
Thank you! Really glad Lucy could make the whole process feel so easy and enjoyable. She'll be delighted to hear this!
Hope the holiday is every bit as brilliant as you're expecting! ⛷️
All the best,
Lucy - Customer Support Agent
Great pre holiday support and fantastic short break
Great pre holiday support for slightly complex logistics from Hattie at heidi. Well organised online documents and seamless travel and great accomodation. Nothing too much trouble and great bluelight card discount.
20 maart 2026
Review zonder uitnodiging
Antwoord van Heidi
Thank you Melanie! Complex logistics are no problem for Hattie and we're really glad she could make it all feel so straightforward. She'll be really pleased to hear this!
Really glad the Blue Light discount came in handy too and that the trip itself delivered from start to finish. We'd love to welcome you back for the next one! ⛷️
All the best,
Calun - Customer Support Agent
From start to finish
From start to finish, our experience was great, booking was simple and straightforward, and on the one occasion when I wanted to ask a question, there was an actual human on hand to respond.
22 maart 2026
Antwoord van Heidi
Thank you Andrew! Simple, straightforward and a real person on hand when you needed one... that's exactly how it should be. We are so glad the Heidi team was able to give you a great experience. 🙂
Hope the trip was a brilliant one and we'd love to welcome you back! ⛷️
All the best,
Xavier - Customer Support Agent
Super easy smooth process
Super easy smooth process, everything worked out without a hitch…
26 maart 2026
Antwoord van Heidi
Thank you for your review! We are really glad it all came together so well.
We'd love to help you plan the next one whenever you're ready! ⛷️
All the best,
James - Customer Support Agent
Great help from Jessie who gave us lots…
Great help from Jessie who gave us lots of different options for our budget and dates.
26 maart 2026
Antwoord van Heidi
Thank you! Really glad Jessie could find the right options to fit your budget and dates. She'll be pleased to hear this!
Hope the trip was a brilliant one and we'd love to help you plan the next! ⛷️
All the best,
Freya - Customer Support Agent
Antwoord van Heidi
Smooth as silk... we love that! Thank you so much for your excellent review.
Hope to see you back with us again soon! ⛷️
All the best,
Jago - Customer Support Agent
Fantastic from start to finish
Absolutely superb product and service. Wouldn’t ski with anyone else!
26 maart 2026
Antwoord van Heidi
Thank you Laura! Wouldn't ski with anyone else... that means everything to us.
We'll look forward to many more trips together! ⛷️
All the best,
Lucy - Customer Support Agent
Left out checked baggage so their prices would be lower
Booked a ski trip with Heidi only to discover that they had booked flights without baggage. Of course it's in the small print, but if you're the type of company that artificially deflates your prices by leaving essential elements out, possibly causing massive inconvenience to your customer, you can't score over 3 stars. We'll see if they keep that rating after I'm back from the trip.
Edit: day one, and I just had to ask the coach driver to take us to the hotel rather than a random spot in the vicinity, since he didn't even know which village we were staying in. Down to 2 stars.
Edit: coming towards the end of my trip and it is clear that Heidi helps you put together the various bits of a holiday, but it does not provide the customer-facing wrap-around experience. A regular ski company would ensure a smooth door to door transfer, but Heidi's customer focus is on before you fly. That experience was very good, as I was steered to an excellent hotel in a very good resort that I'd never heard of in 40 years of skiing. But I would use Heidi as a convenient aggregator of holiday elements, not as a regular holiday operator.
Just picking up on Heidi's comments, I was not told baggage was not included, it was in the small print, and that is something a regular operator would never do. If it was a little clearer in what it does do and what it doesn't, then it definitely fills a gap in the market, however.
11 maart 2026
Review zonder uitnodiging
Antwoord van Heidi
Hi Stephen.
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience so far.
We’d just like to clarify that baggage can absolutely be added at the time of booking with Heidi, and this is outlined on the extras page during the booking process so customers can tailor their trip to suit their needs.
Regarding your transfer, you can find detailed instructions (including a handy map showing your drop-off and pick-up points) in your MyBooking Portal. This should help make things clearer during your stay.
That said, we’re sorry for any confusion or inconvenience caused, particularly on arrival. If you need any support while you’re away, please don’t hesitate to get in touch with us directly. We’re here to help and want to make sure the rest of your trip runs as smoothly as possible.
We hope you have a great time on the slopes.
Best wishes,
Victoria - Customer Support Manager
Transfer disaster
Transfer disaster- Currently on holiday in the alps and transfers booked via Heidi. Just informed two days prior to departure that our transfer is 3 hours earlier than scheduled so we’ll have a 5hr 45 minute wait at airport. Booked later flights with Heidi at extra cost so that we wouldn’t have to leave resort early, but now leaving at 6:30 for 14:30 flight. Heidi put onus and blame to third party but our contract is with a Heidi not third party transfer. Heidi have scripted excuses and fob off via email. Arrival at resort 2.5 hours later than advised and leaving 3 hours earlier - absolute rubbish!
Following transfer there were no weather or traffic issues which I would imagine that this would be blamed on. I am 100% sure this is as known and arranged prior to booking so paying extra for flights at reasonable hours was a waste of money!
21 maart 2026
Review zonder uitnodiging
Antwoord van Heidi
Hi Shell,
Thank you for your feedback, and we’re really sorry to hear about your experience with the transfer on your trip.
Transfer times can sometimes change due to factors outside of our control, such as traffic conditions and weather. That said, we appreciate how disappointing it is when this impacts your plans, particularly both on arrival and departure.
Your feedback is really valuable for us to improve how we communicate in these situations and explain that transfer times are only approximate and subject to change.
We do hope that despite the transfer disruptions, you were still able to enjoy your time in the mountains and make the most of your holiday.
Best regards,
Victoria - Customer Support Manager
1st time user to Heidi !
Heidi is the most user friendly website which allows you to tailor make your perfect ski trip. There are so many options that it is necessary to add in numerous filters to reduce the number of choices! If you are still unable to decide, the staff are incredibly helpful with suggestions and knowledge of the resorts. I would recommend Heidi to anyone who wants a fabulous holiday!!!!
16 maart 2026
Antwoord van Heidi
Thank you Joanna! So many options that you need filters to narrow it down... we'll take that as a compliment! 😄 And really glad the team could step in with their resort knowledge when you needed a nudge in the right direction.
We hope the trip was absolutely fabulous and we'd love to welcome you (and anyone you recommend us to) back for more! ⛷️
All the best,
Calun - Customer Support Agent
Heidi did a great job organizing everything tbh I.
Heidi did a great job organizing everything tbh i usually book it all myself separately but I don’t have the time on this occasion but I was quite shocked at how quick and helpful they were so I would use there service in the future.
25 maart 2026
Antwoord van Heidi
Hi Peter,
Really glad we could step in and make it easy for you, thank you! 😊
Once you've had everything sorted in one place, it's hard to go back! Really pleased the team could impress, and we cannot wait to help you plan the next one! ⛷️
Lucy - Customer Support Agent
Website easy to use
Website easy to use, great prices, booked a short boys trip to Flaine. Had an enquiry with customer service, answered quickly and solved my issue without any further delay.
Thank you 👍
25 maart 2026
Antwoord van Heidi
Thank you Colin! A boys trip to Flaine... great choice! Really glad the team could sort your query quickly and without any fuss.
Hope it was an epic trip and we'd love to help you plan the next one! ⛷️
All the best,
Em - Customer Support Agent
The company provided good detail and…
The company provided good detail and communication regarding the trip
14 maart 2026
Antwoord van Heidi
Thank you Sharon! Really glad the communication and detail hit the mark throughout.
Hope the trip was a great one and we'd love to welcome you back! ⛷️
All the best,
Xavier - Customer Support Agent
Heidi is excellent! Highly recommended!
Have used Heidi on a number of occasions. I like being able to go for just a couple of days rather than a whole week. Always excellent. Great choice of resorts and wide range of prices to suit all. I’ve already booked for 2027 and, this year, Abbie was particularly helpful in making my decision to try somewhere new. Nothing was too much trouble, she answered all my questions with speed and efficiency. Nothing was too much trouble despite my change of mind on a few occasions. Thanks so much. Will be back to book for 2028!
26 maart 2026
Review zonder uitnodiging
Antwoord van Heidi
Tony, what a lovely review and what loyalty... thank you so much! Already booked for 2027 and planning 2028 too... we absolutely love to see it.
Really glad Abbie could help you take the leap somewhere new this year. A few changes of mind along the way and nothing was too much trouble... that's exactly the kind of service we want everyone to experience. She'll be thrilled to read this!
We'll be ready and waiting for 2028 whenever you are! ⛷️
All the best,
Freya - Customer Support Agent
Antwoord van Heidi
Heya Joanne,
Short and sweet, just like the booking process should be! Thanks so much for choosing Heidi 😊
Hope to see you on the slopes again soon!
Freya - Customer Support Agent
Great customer service
I decided to call the agent directly rather than book through the website as I had a few questions about flight bookings, luggage etc. The lady I spoke to was very helpful, she had knowledge of the resort I was thinking of booking. My call was answered almost immediately. I feel at ease knowing there is someone on the end of the phone rather than it all being done remotely. I would definitely recommend this company to book ski package with.
26 maart 2026
Review zonder uitnodiging
Antwoord van Heidi
Thank you Cassandra! Really glad the team could pick up straight away and that the resort knowledge came through too. That reassurance of having a real person on the end of the phone is something we genuinely believe makes a difference and it's great to hear it landed that way.
Hope the trip is everything you're hoping for and we'd love to hear how it goes! ⛷️
All the best,
Jago - Customer Support Agent
great flexibility midweek ski breaks
great flexibility midweek ski breaks. seamless travel experience. good choice of accommodation. easy booking process no long waits when phoning
25 maart 2026
Antwoord van Heidi
Thank you Bethan! Midweek flexibility, seamless travel, great accommodation and no long waits on the phone - we are really glad it all came together so well.
Hope to see you back on the slopes with us again soon! ⛷️
All the best,
Lucy - Customer Support Agent
Incredibly customisable experience
Booking was very customisable to ensure resort, hotel and travel/transfer times as well as to maximise time on the slopes. Super easy to use portal with all travel comms logically presented.
25 maart 2026
Antwoord van Heidi
Thank you! Customised to maximise time on the slopes with everything logically laid out in the portal... that's exactly what we're all about at Heidi. 🙂
Hope the trip delivered and we'd love to help you plan the next one! ⛷️
All the best,
Calun - Customer Support Agent
Brilliant short trip for for five friends.
We were really constrained on dates and locations, and late to book, but Lewis Harrison (the agent we dealt with) found us some great choices and we had a brilliant time, thanks.
19 maart 2026
Antwoord van Heidi
Thank you Jon! We are really glad Lewis could come through with some great choices, and that the trip delivered. 🙂
We'll make sure he sees this. Hope to help you and the group plan the next one! ⛷️
All the best,
Em - Customer Support Agent
Antwoord van Heidi
Hi there,
Helpful on the phone and smooth running throughout, love to hear it! Thanks so much for choosing Heidi ⛷️
Hope to see you on the slopes again soon!
Em - Customer Support Agent
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