Hello Services Reviews 

Team Ezekiel did an end of tenancy clean. They were excellent. They were very efficient and my home was spotless.

We are over the moon with our one-off deep clean, the team (led by Mo, i think he said his name was!) turned up early and were done within 4 hours, we can't believe how much they got done in that time. They went absolutely above and beyond and cleaned inside cabinets/the fridge even though they were fairly full (we weren't expecting it!), took out our bins, cleaned the microwave - our oven also looks good as new. So impressed with the job and will definitely be using the service again!

Adriana and Constantin did an absolutely incredible job - can’t find a fault, superstars and highly recommend!!

⭐ 1 Star — ABSOLUTE COWBOYS. STAY AWAY!

Spent £530 on a cleaning service and, honestly, it was an absolute waste of money. A large part of the agreed work was not completed, and even the work that was done was to a very poor standard.

There was virtually no communication between the cleaners and the company. The cleaners also appeared to have little or no knowledge of some of the services we had specifically booked and already paid for through the company’s website, including pet cleaning.

The cleaners arrived late, were rude and unprofessional, and the whole experience was extremely stressful. We were promised that the job would take around 4–5 hours, but after more than 7.5 hours, a significant amount of the work was still outstanding. We were then told that the carpet cleaning alone could take another 3–4 hours.

When I went to check the progress at my own property, I was even told by one of the cleaners to stay away from the staff, which I found completely unacceptable.

I contacted the office and spoke with a staff,who said he would address the issue and call me back, but I never received the promised call.

Half of the agreed work was left undone, including hoovering and mopping, living areas and hallway, deep carpet cleaning, dining room, conservatory, downstairs toilet and proper cleaning of the utility room.

Overall, an extremely disappointing experience from both the cleaners and the company. Very poor communication, poor workmanship, rude behaviour and a complete lack of professionalism.

£530 for this level of service is simply unacceptable.

Worst cleaning service I have experienced. I would strongly advise people to think twice before booking.

Reply to the company response:
I strongly disagree with your response, particularly the serious allegation that I verbally abused members of your cleaning team.

For clarity, I completely deny verbally abusing, threatening or behaving aggressively towards any member of your staff. In fact, I did not even have a conversation with the cleaners during the service. I simply went to check the progress of a service that I had paid for at my own property.

It was actually your staff member who contacted me and told me to stay away from the cleaners. I found this extremely uncomfortable and inappropriate, particularly as I was in my own home and was only checking on the progress of the work. I immediately contacted your office and spoke with your office staff about what had happened. He said he would speak to the staff member and call me back, but I never received that call.

I also disagree with your characterisation of the condition of the property. Regardless of the condition you say the property was in, the timeframe of approximately 4–5 hours was communicated to me when I booked the service. If the condition of the property meant that this estimate was no longer realistic, this should have been clearly communicated to me at the beginning of the service rather than leaving me to find out after more than seven hours.

I also never prevented the cleaners from completing the work. I was informed that the person responsible for the carpet cleaning and mopping would return, but after more than 7.5 hours he still had not returned. I was then told it would take at least another hour for him to arrive and another 3–4 hours to complete the carpets. Given the timeframe originally provided when booking, this was clearly not what I had expected or agreed to.

I acknowledge that I eventually received a partial refund following considerable discussion with your company. However, receiving a partial refund does not change the fact that I paid a substantial amount of money for a service where a significant portion of the agreed work was not completed.

Most importantly, I strongly object to the allegation of verbal abuse being used to justify the situation or defend the service. If your company is making such a serious allegation about a customer, I would expect you to have clear evidence to support it rather than making an unsubstantiated statement publicly.

My review is based on my genuine experience of the service and the inconvenience caused to me. I posted it because I believe other customers should be able to make an informed decision before spending a significant amount of money on your service.

I stand by my review and my account of what happened. I hope that no other customer has to experience the level of inconvenience and disappointment that I experienced.

Ingrid and her partner did an amazing job cleaning our bathrooms as well as our oven. Would definitely be requesting for them to return in the future. They were in time and the whole job was done so swiftly. They brought all the required cleaning equipment and cleaning supplies which was great as well.

Ingrid ls12
Fantastic service. They really went above and above and beyond. We had some nasty pet smells in our house and they got rid of all of them. Our windows were filthy and new they look brand new. Thanks again guys for all your help

Team Ezekiel were absolutely amazing, they did such a great job!!! Really transformed my balcony, practically made it new!! Very professional, very efficient. I am very happy with the results.

Adriana & Constantine both did an amazing job, carried out a full house deep clean as we just moved in. Here from 08:00 to 16:00, and worked non stop to get everything done. Again, really happy with the service.

Great cleaning very friendly people would definitely reccomend.

Ingrid LS12 did such an amazing job, the house smells amazing, oven and fridge never been so clean and everything exactly as I asked! Thank you!

I was going to leave a 3 star score, but one of the cleaners (there were three of them), who appeared to be the boss, went above and beyond in the kitchen.
One of the three was.. lets say a little rushed. I have lots of expensive technical devices and screens on my work desk, all of which, without exception were strewn about the desk with no effort to return them to 'roughly thier original location.
I am disabled and it takes me a while to re-arrange such items, and upon moving them, the desk was not cleaned properly.
But.. as a deep clean experience, only the lounge let them down so a solid 3.5 star and I would recommend Hello Services.

As a repeat customer using Hello Services for the third time, I am once again very impressed! We recently booked an end-of-tenancy clean and our service provider was Mr. Alex. He arrived right on time, worked with great sincerity and cleaned all the bathrooms and the kitchen to a top-notch standard.

He put in genuine effort, treating the place as if it were his own house. On top of that, his professional attitude made the whole experience wonderful. My husband and I are extremely pleased with his work. Best wishes to Alex and the team at Hello Services. Thank you!

I booked an end‑of‑tenancy cleaning and the entire process was a joke from start to finish. The cleaners showed up almost five hours late. Five hours. No warning, no apology, nothing. I had no choice but to wait because the journey back home is long and the property had to be cleaned that day. Completely unacceptable.

When they finally arrived, I gave clear instructions:
– take a video of the property after cleaning
– take proper photos that would actually help if I needed to defend my deposit

What did they send?
Utterly useless, blurry photos that serve no purpose whatsoever. No videos at all. I had zero idea what the property looked like after they finished, and no way to know whether I needed to go back and reclean anything myself.

For an end‑of‑tenancy clean — where evidence matters — this is beyond incompetent. It’s negligent.

Hello Services wasted my time, ignored instructions, delivered substandard proof, and created unnecessary stress during an already stressful move. An absolute joke of a company and a complete disgrace. I would never recommend them to anyone.

Extremely disappointing experience from start to finish.

I chose Hello Services for an end-of-tenancy clean expecting a professional and reliable service, but unfortunately that wasn't my experience. They were late getting started, did not pass on relevant information to the cleaners, the clean was not completed to the standard I expected ... but the most frustrating part was what happened afterwards. When I raised my concerns, I repeatedly had to chase just to receive a response. It was only after submitting a second complaint that I finally received a reply.

I was left feeling that customer satisfaction was not a priority and that resolving my complaint fairly was less important than simply closing it. The tone and manner of the emails received was poor, and falls far below what I would expect of a professional company.

It's particularly disappointing because I have used Hello Services previously and had always been impressed. Unfortunately, this experience has very much changed my opinion.

Edit - below is my response following reading HelloServices reply:

My review was primarily about the way my complaint was handled, not the amount of the refund. This was a £469.91 end-of-tenancy clean. Neither of the photographs I submitted related to the top of a cupboard—one was of a desk. If this was genuinely your understanding, it would have been helpful to clarify this during the complaints process, particularly as I invited you to engage with the evidence in my emails, rather than raising it publicly for the first time.

My complaint also included the delayed start, poor communication, and the fact I had to repeatedly chase for updates and submit a second complaint before receiving a substantive response. Those concerns remain unaddressed.

I accepted the £20 goodwill payment simply to conclude the matter, and not because I agreed with your findings as I was told if I did not you would conclude the complaint without any reimbursement unilaterally. I stand by my review.

Constantine and Adrianna did a splendid job and were so thorough

Adriana and Constantin. Did a very great job and were very professional. A must use for your cleaning.

Outstanding deep clean. There was a lot to do and the workers did an amazing job. They were discreet and extremely focused. Everything was gleaming when they went and the house smells fresh and clean, without the use of overpowering products. I will definitely use this service again. Highly recommended.

I found Hello Service on line and what a find. The comprehensive services on the website are backed up by fantastic communications at every stage of the process with particular thanks to Sam and Martin. This includes from the initial enquiry, a seamless booking process, amazing quotation that met my exact needs, easy payment process and the little touches like reminding me that the deep clean of the property was to take place at the time and date I booked.

On the day of the deep cleaners Hussain and Sumara provided a very professional service and they kept me informed of all they were undertaking during the course of the deep clean.

I would have no hesitation recommending Hello Services. A top notch company.

I asked for a quote for a deep clean in my flat on the Isle of Wight. Had a call and quote come through all good then had another confirmation call and email the day after and a call to pay the invoice too. Paid for the service to be done on my booked date but then received a call from them saying they suddenly couldn’t do anything on the Isle of Wight. Throughout the entire process they confirmed my address multiple times via email and on the phone and not once mentioned this. Does not even state this on their website. Had to rebook my moving vans and everything. Incompetent employees.

I contacted Hello Services to do an emergency cleaning with one days notice. They found a sub contractor called Red-Gigi to perform the cleaning. They worked very well and I'm very happy with the result. 100% would recommend again