Hello Services Reviews 

just a heads up, they use subcontractors - if other people have had a great experience, then it's because their subcontractor was great. mine left dirty footprints in the flat and left it in worse state than i did. presumably he was taking advantage of it being an end-of-tenancy cleaning, which i wouldn't be around to see the results of. he also tried to get me to pay for his parking.

tip: book using your credit card so you can do charge back when they try to swindle you.

A BIG shout out to Erik & Tina who cleaned my brother's flat for me today. They did an absolutely fantastic job. My brother has been ill recently and struggling to stay on top of his housework so a deep clean was required. Erik and Tina came along, worked really hard and completed in an afternoon what might have taken me at least 3 days to complete, plus they had industrial cleaning equipment to get the job done properly. My Bro comes out of hospital tomorrow and I know he will be blown away at what he sees. So thank you Erik & Tina and I will certainly book you again in the future. (BTW - I don't know how you did it but all the taps at every sink were sparkling)

I booked for a one off deep clean, set through photos and spoke to them to confirm that the quote was correct and that they understood that I needed a deep clean. This was a probate clean getting ready for tenants. They sent a crew who questioned the quote when they arrived, then only spent half a day. The property wasn't clean and I complained. They said they would do a free complimentary clean. They sent the same guy back, who spent 30 minutes and still didn't clean the place fully. I wouldn't have minded but I would have paid double as this cost was part of the estate. They just didn't take the time or care to do the job properly

Constantine & adriana were fantastic, amazing service and would definitely recommend again!

Nihad Ahmed and the team were so lovely and polite. The property afterwards was absolutely spotless, I was so amazed at the after results. Overall amazing experience and will be recommending to others!! Thank you guys :)

Rob and Becky were amazing. Very approachable and very friendly from the start. They worked so hard and did an amazing job. Very very happy

Booked Hello Services for a full post building clean. One of the worst service experiences I've had.

After the main visit, wasted time arranging two follow-up visits and they still couldn't do the job properly - had to pay for another cleaning company.

Most seriously: on one follow-up visit, I arrived to find the front and back doors to our ground floor central London flat wide open and unlocked!!! Imagine leaving a property completely open to the public! A genuinely scary and unacceptable safety lapse!

On top of that, several paid items were never delivered until flagged:
- jet washing - a mop was used
- exterior window cleaning - poor standard / never re-cleaned after finally arranging jet wash
- radiators - never cleaned the dust at the back

Repeatedly wasted time arranging for additional visits only to leave job incomplete, failure to complete additional paid work, and a real safety issue!! Can't recommend.

Updated: 21 July 2026 to respond to Hello Services

Do you believe a 15% discount is sufficient compensation for leaving my home (both front and back doors) wide open and unlocked, on top of a cleaning job that failed three separate attempts?Would you genuinely trust a company to attend a fourth time to "resolve" matters given that record?

I also want to be direct about something you haven't addressed: because your team could not complete the job to an acceptable standard after three visits, I had to source and pay for an independent cleaning company to finish the work properly. The 50% I proposed was not an arbitrary figure - it reflected recovery of a proportion of the costs I incurred fixing work you left incomplete. A 15% discount on your own invoice doesn't come close to that.

You say this review is "misleading" and "omits key facts." It doesn't. Every point in it comes directly from our written correspondence and the photos exchanged at the time, most of which you acknowledged yourselves:

The open doors: your own email states this "should not have happened under any circumstances." That's not my allegation - it's your admission.

The jet wash: on the first visit, your own cleaner sent a photo of himself using a mop on the courtyard, not the jet wash that was quoted and paid for. The jet wash wasn't undertaken until the 3rd visit - all set out in my emails.

The radiators: you confirmed in writing that dust remained even after the third visit.

The replacement cleaner: a direct cost incurred because your team failed to deliver the paid-for service after three attempts.

On the review "threat": I told you plainly, in writing, that if this wasn't resolved I would leave honest feedback. That's not a secret and it's not a shakedown - it's telling a company the consequence of an unresolved, legitimate complaint, which I raised only after three visits and multiple written attempts to settle this privately.

Nothing in my review or in this reply is invented, exaggerated, or unsupported. It is your own correspondence and your own team's photo, put back in front of you.

If you disagree with any specific point above, I'm happy for you to identify it - but a general claim of "misleading" with nothing specific attached doesn't stand up against a documented, dated paper trail.

The Cambridge team did a great job with a deep clean. Thank you Denise and Bogden!

Genuinely blown away by the high standard of the end of tenancy clean. Given the price, I thought I would be sacrificing a certain level of quality, but wow, Sardar was incredible. Arrived on time with great communication, got to work immediately, and even though the kitchen was a much bigger job than you would expect (cupboards with caked on filth), they brought everything back to basically brand new. It looks better than when we moved in. I feel like I should have given them an extra £100 for doing such a good job, that's how good it was. Don't be fooled by the cheaper price or bad reviews, Sardar is the man you want!

Bogdan from Cambridge was exceptionally good. He went above and beyond our expectations, he cleaned every part of the house we requested and the carpets look brand new, as well as the taps, toilet and everywhere else. He was very polite and respectful, friendly. I would really recommend his services, and is an absolute asset to the company. Many thanks for your hard work. We really appreciate everything

Arrived on time and did an amazing deep clean. So impressed , the flat is gleaming! Cheaper than other quotes too. Kept informed at every stage.Will definitely use again , recommend!

They were very thorough and attentive and worked diligently to high standards. They were easy to communicate with and arrived punctually. Would recommend.

Cosmina and her mum arrived on time and had all their cleaning products and machines with them. They were courteous and professional throughout and asked me to give the property a once over when they were done, but they did a great job the first time. There were some parts in the kitchen that needed special treatment, however, I forgot to tell Cosmina. When they finished, I noticed she did all those bits of concern. I would definitely recommend this team and will use them again.

KT19 - Fantastic service, flat was left as when we moved in. A bulb fitting was accidentally broken and they were quick to resolve the issue and were professional about the whole thing.

We needed a re-clean of our rental property that was cleaned by a different company. Sardar and his colleague took great care of everything, highly recommended!

Very professional and thorough clean. Friendly and polite. Very happy. The house is sparkling clean!

KT19
I had a really good experience with the service

Kt19 - great clean fast and thorough. 5 stars.

John and the team were very good . They were very professional and did an amazing job with the cleaning .

I would strongly advise anyone considering this company for an end of tenancy clean to think very carefully before booking.

I paid for a full professional end of tenancy clean, expecting the property to be cleaned thoroughly and left ready for a letting agent’s inspection. That is not the service I received.

The initial clean was incomplete and below the standard advertised. Mirrors, windows, glass surfaces and the shower screen were left smeared, streaky and marked with fingerprints. A number of tasks that I understood to be included in the agreed clean were not completed properly,nothing was cleaned up to standard of any expected clean let alone a full ‘End of tenancy clean’. The cleaners were at the property for around two hours, and it was clear that much of the work had either been missed or not completed to a professional standard.

I complained immediately and the company arranged a re-clean within 24 hours. I appreciated the quick response and specifically asked the cleaners to take thorough photographs of all areas that needed attention, so I could verify that the work had been completed. However, the same two cleaners returned, and the photographs they provided were incomplete. They did not show several key areas, including the bathroom, and some of the photos still showed visible streaking on the dining table.

The re-clean did not resolve the problem. Instead, the property was left with footprints across the floors, dirt and debris from the cleaning work, and no evidence that the cleaners had vacuumed or cleaned up after themselves. My letting agent then inspected the property and confirmed that it was still not clean to the required end of tenancy standard and required a full reclean.

I repeatedly explained to the company that the problem was not limited to one table or a few glass surfaces. It was the overall failure to deliver the full, professional end of tenancy cleaning service I had paid for. I asked for either a proper full reclean by a different team or a full refund so that I could arrange another company to complete the work.

The company’s communication throughout was also disappointing. In each response, they stated that they had reviewed the matter, carried out a re-clean and considered the work completed. However, this did not address the fact that the property was still not clean and my letting agent had confirmed that a full reclean was required. I found their responses dismissive and lacking in understanding. I do not understand how they could continue to maintain that the job was complete when the property had not been left to an acceptable end of tenancy standard.

They said that they had honoured their complaints procedure because they arranged one re-clean and stated that their team had completed work outside the original scope of the service free of charge. I asked them to specify exactly what additional work had been carried out, as several tasks within the agreed scope remained incomplete. I did not receive a clear or satisfactory explanation.

Their final offer was a 10% “goodwill” refund, without admission of liability. In my view, this was wholly inadequate. The property still required a full reclean, meaning I was left having to find and pay another company to carry out the service properly.

I am disabled and relied on this company to provide the professional service they advertised. Instead, I experienced repeated inconvenience, stress and additional cost at an already difficult time. I felt that my concerns were repeatedly minimised rather than properly addressed. I do not feel I was treated fairly.

The company has now said it considers the matter closed unless I accept the 10% refund. I do not accept that this is a reasonable resolution where the service was incomplete, the re-clean failed to bring the property to the required standard, and my letting agent confirmed that a full reclean was still needed.

Based on my experience, I cannot recommend this company. If you need an end of tenancy clean that must meet a landlord or letting agent’s standard, I would strongly recommend choosing another provider.

** UPDATE**
You seem to be very hung up on the table, the table was just ONE of the things that weren’t done properly. I have numerous pictures and evidence that the clean was not acceptable in any capacity.