Helpbox UK Reviews 776

Great customer service, all questions I had answered, down to earth bunch of people, felt comfortable, im glad I found this company to help me wirh my business, looking forward to the future.

Appropriate information was provided

Experience has been great & they’ve been very helpful. Would highly recommend

Helpbox are a solid professional team always at the end of the phone if I require them. In this digital age there is no need for a local accountant.
Outstanding Service from Helpbox.

Helpful and efficient

My experience with help box is was so great .

Necil was very helpful and very pleasant to communicate with
Great asset to the company

I am self employed and used Helpbox for my taxes last year. They were efficient and had good customer service, I was able to contact them quickly and they are caring and genuinely want to help and get the best outcome. This year I didn’t end up using them, but had agreed to maybe using them, so we set up a direct debit. I ended up changing my mind shortly after and was able to cancel the direct debit with no problems which was reassuring for me. I spoke to the lovely Jay Ward on the phone to confirm and cancel this invoice reminder once and for all, even though I was not being charged or had any money taken out of my account. Jay was understanding and had a human heart, which makes all the difference! the rest of the staff are kind and genuinely want to help.

I had an issue with my CIS filing and didn’t fully understand the process, but April Ruth explained everything clearly and gave me confidence in how it would be resolved. She outlined exactly how they would fix the problem and support me going forward. Communication was quick, professional, and efficient throughout. They’ve genuinely made things much easier for me, thanks to April.

Initially I had concerns over service level and questioned my choice. I have to say, having raised these concerns the response has been absolutely fantastic and resulted in a renewed confidence. Oliver and his team have turned this completely around.
We all make mistakes it’s how they’re dealt with that counts. Hats off to to Helpbox absolutely no problem in recommending them.

It’s a weight of my mind when yourselves are at hand regarding the matter in hand.You are only an email away if I have any concern which is of great relief.You have kept me informed and updated at every step.Can’t thank you enough.Hopefully everything will be underlined by the 31/3 deadline.The only downside is that you are based in Portsmouth &myself in Edinburgh.Very satisfied with the support you &your colleagues have given.Thanks Robert

Staff all really very kind and patient - even when I missed things or get a little frustrated.
Fully recommend so far.

Helen is an absolute God sent! Expert in her field clearly, very clearcut and informative when offering accounting advice.

She answered all queries with absolute efficiency and went above and beyond to make sure needs were met! This is a regular occurrence, Helen ALWAYS looks after me whenever I have a query or accounting request

Majority of communication is via digital means and difficult to speak to a person to resolve issues or get important answers quickly, I understand this is the way things are heading but in this day and age I believe when it comes to running a business and requiring accountancy advice verbal communication is still as important as it’s always been.

My first call with Helpbox was simply positive, clear and extremely helpful. Coral was very friendly and detailed and she made the whole process of onboarding my company on their system effortless.

Highly recommend Hotelbox and a good shout to both Coral Carter and Molly Aldridge as they were amazing throughout the process.

This is an edited review of Helpbox because their solicitor is threatening me with a High Court Injunction.
So for clarity and for the avoidance of further threatening letters I am going to split this review into FACTS and OPINIONS as follows:

FACTS FOR WHICH I CAN PROVIDE EVIDENCE:

FACT 1 – Helpbox did not file my husband’s self-assessment despite confirming to us in writing that it had been done and us paying for this service. To date, after weeks of calls and confusion, they have still only posted an amendment, not the original. This caused HMRC to fine him for missing the filing deadline which I later had revoked by spending hours on the phone to HMRC navigating Helpbox’s mistakes.
PROOF: I have a letter from HMRC stating that my husband’s return was never filed, only an amendment which caused the delay which triggered the fine. I have ‘phone records of the hours I have spent unravelling this.

FACT 2 – Helpbox then filed my husband’s self-assessment against someone else’s Unique Tax Reference which means that an unknown person had access to my husband’s personal data which included his NI number, UTR, home address, salary & employment etc.
PROOF: A Director at Helpbox has admitted this data breach in open correspondence. Furthermore, I have an email from Helpbox in which they forwarded the HMRC receipt for the filing and confirming the UTR address it was filed against which is not my husband’s UTR.

FACT 3 – Helpbox charged me for filing my company’s payroll and didn’t file it.
PROOF - A Director at Helpbox has admitted this in open correspondence and it is a FACT that it was not filed and a FACT that I paid for it to be filed for which I have invoices and receipts.

FACT 4 – I have asked Helpbox to refund all of my fees and they have offered to refund around a third of what I paid. I am now taking them to Small Claims Court but their defence is that I have no contractual relationship with them despite them having charged me as “HELPBOX” and all correspondence has been with a helpbox email address, their terms are in the name of Helpbox and the Director’s email address is @helpboxuk.com
PROOF: I have emails from a Director refusing to refund my fees and I have the court documents to prove that this is their defence.

MY OPINIONS:

OPINION 1 – It is my opinion that helpbox are incompetent.
OPINION 2 – It is my opinion that by pretending they had no contractual relationship with me they are dishonest.
OPINION 3 – By sharing my husband’s personal data they have put him at heightened risk of identity fraud.
OPINION 4 - I would not recommend Helpbox.

After speaking with a few companies, I decided to go with Helpbox, and I’m really glad I did. I liked their approach from the start, and Ash made me feel comfortable and confident in my decision.

The onboarding process was quick and smooth, and Sivu was lovely, very approachable and more than happy to answer all of my questions.

Overall, a really positive experience so far, and I would definitely recommend them.

Sivu was very helpful and explained the onboarding process clearly. So far I have been very impressed with the service I have received.

Helpbox resolved my HMRC self-assessment issue efficiently. I appreciated their clear communication and quick response after I provided the necessary information, confirming my entitlement to the result. It reduced my stress and prevented a penalty.

Sivu was very helpful and informative on my onboarding calls and helped put my mind at ease on what is my first step into running my own business.