Helpbox UK Reviews 777

Sivu was very helpful and informative on my onboarding calls and helped put my mind at ease on what is my first step into running my own business.

Excellent customer service. Answered ally my questions

From day 1 Helpbox have made everything so simple for my Ltd company! Things get done so quickly and any HMRC admin/issues are sorted easily. I would recommend to any new or established business!

Easy sign up process and knowledgable staff.

I became a client of Helpbox a couple of months ago and must say that they are one of the most professional and well organised accounting firms I have worked with. What I like the most is that they have different departments for each area (e.g. VAT, Payroll, Book keeping etc) and getting answers to a particular question is dealt with and responded to quickly by someone in the relevant department. I am looking forward to working with Helpbox going forward.

Friendly and professional

The team and especially Nicola who I spoke to today have been extremely helpfull and informative each time I have a query. Many thanks to all

While the actual accounts themselves were fine, I dealt with several different people constantly. From initial contact to the final accounts I spoke with 4 different people, which in of itself isn’t too bad. However, the accounts themselves came through a generic email, after which I spoke with two separate accountants to confirm filing. Email response is generally extremely slow. I had to follow up an email three times over the course of a week just to get a response.

Again, the accounts themselves were fine however the customer service and communication was truly disappointing throughout. The only person that was really responsive was the sales rep Paddy, after that it dropped off. If you need someone to just do your accounts then go with these guys. If your accounts are a little more complicated or you just want to deal with one person who is also your accountant then avoid Helpbox

Excellent onboarding process. Super helpful staff so far in the journey of working together. Everything is made really clear from the beginning.

Every member of staff ,that I have spoken to ,has listened ,shown understanding ,and been extremely helpful , from the director at the top,downwards , what more could anyone wish for

Prompt, knowledgeable and efficient.

Great and informative onboarding and friendly customer service from Sivu and Adele.

I found Adele my initial contact and Ryan, who was my onboarding/go-to person, to be very helpful. I appreciated the way we discussed my requirements before I came onboard. This made me feel that the team genuinely wanted to understand what I needed from the services they provide. It was a great initial contact and set a positive tone for my engagement with the rest of the team!
Thank you.
BTW Love the YouTube channel

Unprofessional and useless. Keep being charged even after cancelling my subscription with them. Can’t speak to a person in the UK!!! Oversees call centres! Keep receiving emails for more documents. Stay away, save your money.

No communication whatsoever between them, have to keep explaining myself time and again. Seriously. Stay away, save your money.

Emily followed up with me when I needed a kick up the bottom to get things done and had great advice for all my little questions - really really helped the overall issue!

The entire team is Amazing ! (from customer service, on-boarding, email support & accounting) - I had a deadline in difficult circumstances, and my previous accountant gave me bad advice. HelpBox corrected the tax mistakes, providing the correct HMRC rules to be able to maximise my tax situation and support me submission of account on time - Great team work 1

I recently had my onboarding call with my Helpbox, and I couldn’t be more impressed with the experience. From the very beginning, the team was professional, welcoming, incredibly well-prepared and knowledgeable.

They took the time to clearly explain the process, answered all of my questions in detail, and made what could have been a complicated conversation feel straightforward and manageable.

The call was well-structured, efficient, and tailored to my specific needs. It’s clear they genuinely care about supporting their clients and building long-term relationships. Thank you so much, Sivu, for making everything easy to understand and digestible.

I’m looking forward to working with them and would highly recommend their services to anyone looking for reliable, knowledgeable accountants.

After I searched an accountant online for my sole trader business, Helpbox UK called me with an offer to run my accounts for me. They asked for an initial payment in January, which I paid the next day. After many many emails and phone conversations, empty promises and my sending tones of documents, Helpbox UK failed to even add me as their customer. Unprofessional and useless to the point of being dangerous. If they can't register a new customer, how would they do my accounts? I am strongly advising everyone to stay away from them.

I had a really great experience with Helpbox. From start to finish, the team was professional, responsive, and genuinely helpful. They took the time to make sure everything was handled smoothly and that I felt supported throughout the process.
It’s clear they truly care about their customers, and that level of service is rare these days. I really appreciate the effort they put in and wouldn’t hesitate to recommend them to others.
Thank you again for the excellent support!

They were quick to take my upfront fee when I registered with them, after that it was nothing but failed promises, including not contacting me when they say they would. They said they would set up a up a dashboard when they didn't, and from first point to over a month later I still had no idea what they were actually doing so don't waste your money or your time.