Helpbox UK Reviews 778

They were quick to take my upfront fee when I registered with them, after that it was nothing but failed promises, including not contacting me when they say they would. They said they would set up a up a dashboard when they didn't, and from first point to over a month later I still had no idea what they were actually doing so don't waste your money or your time.

Using an accountant for the first time after entering the world of contracting and starting my own limited company. The process with Helpbox has been so easy and they have been so helpful, answering any questions I have and explaining things to me in clear simple terms. Sivu Gilili, who walked me through onboarding, was particularly great, explaining everything clearly and easing my concerns, as this is a new experience for me. Highly recommend.

At first everything seemed very professional, with on-boarding calls etc. However, when it came to production of my accounts the poor quality of this organisation revealed itself.

With just over 2 weeks to go until my filing deadline I chased them up. A few days later I chased again and eventually got something alleging to be my accounts. Unfortunately there were numerous errors, misallocations, incorrect assumptions etc. It took 48 hours to get someone on the phone who I could actually discuss these with in some detail.

I was then promised a revised and updated set of accounts to arrive 4 days before the filing deadline - allowing some small amount of time to make any adjustments.

Here I am now, filing deadline is tomorrow and I have no accounts. Tried calling several times, but the phone has cut-off whilst I am holding (having spoken to a receptionist type person).

I had a message to say they would get the accounts to me for tomorrow - leaving zero time for me to query any errors, make adjustments etc. let alone transfer funds from deposit accounts to pay the CT (which they massively under-calculated).

Yes, they are low cost. However, I have had more stress in the last 4 weeks than my previous accountants caused me in many years.

I find their tardy response to queries and laxidasical treatment of important documentation poor in the extreme. Moving to them was the worst business decision of my life.

Excellent service , I can recommend this company on accounting , VAT and payee

Friendly and professional staff. Nothings too much of a problem for these guys. If you’re struggling to find or chose and accountant. Look no further. Faultless.

Helpbox are always eager to help. They will happily accept difficult tasks and although some of them may take time, they will also complete it and keep clients happy.

On many occasion, replies to email enquiries are informative, concise, relevant and most importantly responded to in a timely manner

Really helpful and informative team. Easy to deal with. Made me feel at ease about any issues or queries I had about my finances and bookkeeping needs.would recommend

Very helpful, quick and got everything I needed done 👍🏻

Adele and Sivu on boarded me with Helpbox and have been really clear and helpful so far. The fees were cheap, and the service has been great.

Very quick to respond.
Very professional

Nicola was great! Super friendly and helpful!

Very good service 👏

Really helpful advice and support on initial start up of my limited company.
Great communication from Coral which made life easy going through our requirements and setting everything up

Sivu was very helpful with the onboarding process. It has been smooth and easy so far. All my questions have been addressed

Harvey and Sivu were great at onboarding me quickly and being very accessible for help.

I've been using this team for a couple of years now and from chatting to one of the founders to dealing with various agents they have always been extremely efficient and accurate with their advice. Above all else, they are a very friendly bunch of people as well.

Great experience, every time.

We are a new small company who felt overwhelmed by the accounting needs, but the staff at helpbox have made us feel extremely calm and supportive and we are now feeling positive and reassured about our accounting future. Thankyou