Quick response with Bridget, asking a few questions about what I want to get out of the product and suggested a few other items also. And was informative to when to take the oregano soft capsules, a... Toon meer
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They respond very quickly to my emails and I feel I'm not just a "number". Great service especially how they follow up on what you're taking, with advice and expectations of how you might feel, survey... Toon meer
As soon as I made my purchase, I was contacted by text by a lovely human who thanked me and asked me great follow up questions, genuinely wanting to help me feel my best. I just had to share because t... Toon meer
I have been using Herbies oregano and black seed supplements daily for over 5 weeks and I remain bloated and constipated! Absolutely nothing that the adverts have stated has happened to me. I am healt... Toon meer
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Duplicate orders without ordering
I placed one order with you people
I did not like the product at all
I did not re-order but a month later a payment popped up in my bank account that another order was on its way and via PayPal payment ????
Queried with PayPal and they were useless and let the payment go through
No authorisation from me at all
Herbies just sent the order
Now I am Down £50 for a product I did not order
These people are scammers
4 september 2026
Review zonder uitnodiging
Antwoord van Herbies
Hi Kitty,
I want to sincerely apologise for the frustration and stress this situation has caused you. I completely understand how upsetting it must be to feel that you’ve been charged for something you didn’t knowingly sign up for, and I’m truly sorry that your experience with us has been this way.
We genuinely do try to communicate the subscription option throughout our website and during the order process. However, we understand your concerns and appreciate you bringing this matter to our attention.
I’ve checked your order and can see that a chargeback has already been initiated through your bank or payment provider. Since the dispute is already in progress, we’ll allow your bank or payment provider to complete their review and determine the outcome.
At this stage, we’re unable to provide further information about the status or outcome of the dispute from our side.
We sincerely apologise again for the inconvenience and frustration this has caused.
Kind regards,
Herbies Team
One-month purchase became a subscription – then charged after cancelling
I thought I was purchasing a one-month supply of Herbies and did not realise I had signed up to an automatic subscription. I now have six completely unopened packs of the product.
I cancelled the subscription on 12 August and received written confirmation from Herbies that it had been cancelled and that I would not be charged again.
Despite this, Herbies charged my card another £23.95 on 27 August.
When I challenged the payment, Herbies explained that my subscription had been cancelled on their old system but remained active on their new platform during a system transition.
I don't think a customer should have to pay for an order generated because a company's own systems failed to process a confirmed cancellation.
Other recent reviews report similar problems with Herbies' subscription and cancellation process.
UPDATE: Following this review, Herbies apologised and issued a full refund, which I appreciate. However, this came only after I declined their initial offer of a 30% refund, despite their earlier written confirmation that I would not be charged again.
4 september 2026
Review zonder uitnodiging
Antwoord van Herbies
Hi,
Thank you for taking the time to explain your concerns. We completely understand your frustration, especially after you received confirmation that your subscription had been cancelled and were subsequently charged again due to the system transition.
We sincerely apologise for the inconvenience and confusion this has caused. You should not have had to deal with a situation where a confirmed cancellation did not prevent a subsequent charge.
Maria will be handling your concern, and we will now go ahead and issue a full refund for your most recent order.
Please see our message to you below for further details regarding your concern and the resolution we are providing.
Please allow 5–7 business days for the refund to reflect in your account, depending on your bank’s processing time.
We sincerely apologise again for the experience and appreciate your patience and understanding while we work to resolve this for you.
Kind regards,
Herbies Team
The tablet is Doing exactly what it…
The tablet is Doing exactly what it supposed to do. I feel much better for taking herbies. Lower abdomen not as tender and it’s helping with regularity
4 september 2026
Review zonder uitnodiging
I ordered one months supply and didn’t…
I ordered one months supply and didn’t get on with the capsules. I have tried to cancel the subscription I didn’t know I had engaged in, and cannot cancel it. I have written by email saying I want no further deliveries & to cancel the subscription but had a polite email back saying I can cancel as a last suggestion. After the 90 days! I have sent another email to cancel, No reply YET! Would buy from Amazon next time, at least they listen to you and refund! Bad customer service this company.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Herbies
Hi Debra,
Thank you for your message, and I sincerely apologise for the frustration and disappointment you’ve experienced.
I completely understand how upsetting it must be to feel that you were charged for something you didn’t knowingly sign up for, especially after you had already contacted us to request cancellation. I’m truly sorry that your experience with our customer service has been disappointing.
We genuinely do try to communicate the subscription option throughout our website and during the ordering process, but clearly, in your case, the information was not visible enough. That is something we need to take seriously, and I sincerely apologise for the confusion this has caused.
I’m pleased to confirm that your subscription has now been cancelled, so there will be no further subscription orders or charges.
Additionally, given the inconvenience caused, we have arranged a full refund for your most recent order. Please allow 5–7 business days for the refund to reflect in your account, depending on your bank’s processing time.
We have also sent you a separate message regarding this. Please check your inbox, including your spam or junk folder, if you haven’t seen it yet.
Once again, I’m very sorry for the inconvenience and for the experience you’ve had with us. We truly appreciate you bringing this to our attention.
Kind regards,
Herbies Team
I have just received my parcel it’s…
I have just received my parcel it’s taken a week to arrive. I will post another review once I have started taking them
3 september 2026
Review zonder uitnodiging
This a scam
This a scam. You sign up for 3 monthly subscriptions, they bill your card fortnightly. Refuse refunds despite a supposed 30 day guarantee. I’ve had to get my credit card provider involved.
1 september 2026
Review zonder uitnodiging
Antwoord van Herbies
Hi Elise,
I’m very sorry to hear that you feel this way, and I sincerely apologise for the frustration and concern this situation has caused you. We certainly do not want you to feel that you have been misled or treated unfairly.
I’m happy to assist you with this. As a resolution, I have arranged for your most recent order to be cancelled and refunded. Please allow 5–7 business days for the refund to appear in your account, depending on your bank’s processing time.
We have also sent you messages regarding this matter and your subscription so we can make sure everything is properly addressed.
Regarding your subscription, please let us know which option you would prefer, whether you would like to cancel it or would like us to assist with another available option. We’ll be happy to proceed according to your preference.
Once again, I sincerely apologise for the inconvenience and frustration caused.
Kind regards,
Herbies Team
Really great customer service team
Really great customer service team, who listen and understand. Highly recommended as a company.
1 september 2026
Review zonder uitnodiging
A very fast delivery not yet used can’t…
A very fast delivery not yet used can’t wait to try it out
2 september 2026
Review zonder uitnodiging
Good customer support service.
1 september 2026
Review zonder uitnodiging
Antwoord van Herbies
Hi,
Thank you so much for your kind feedback! We’re truly pleased to hear that you’re happy with the customer support you received. We really appreciate your time and support, it means a lot to our team! 😊
Kind regards,
Herbies Team
I have exactly the same problem as reviews below
I have exactly the same problem as below, I bought my first 2 packets, one free, I'm not even 3/4 through the first packet, when I was charged for another order which is on it's way, not happy, would like a refund please asap.
2 september 2026
Review zonder uitnodiging
Antwoord van Herbies
Hi Victoria,
Thank you for reaching out. I completely understand your concern, especially as you still have plenty of your original supply left and were not expecting another order to be charged and sent.
We sincerely apologise for the frustration and inconvenience this has caused. We have arranged the refund for you, so please check the message we sent regarding the refund details and processing time.
In that same message, we have also included the available options for managing your subscription, so you can choose what works best for you moving forward.
We’re truly sorry for the confusion and want to make this right for you. Thank you for your patience and understanding.
Kind regards,
Herbies Team
The journey is just beginning but I am…
The journey is just beginning but I am starting to feel the benefits. I realise it’s a slow journey but it’s worth it from all the evidence I have read. I’ve been told for 3 years there is nothing wrong with me . It’s good to know that I’m listened too now
11 augustus 2026
I made a one off purchase on 2nd August…
I made a one off purchase on 2nd August and then on the 31st I noticed a transaction from herbies taking over £50 out my account. When questioned they stated I took out a subscription when I made my first purchase .. this is totally false as I know for a fact I wouldn’t of set up an subscription for something I didn’t even purchase for myself .. i originally bought them for a present for my father. After speaking with herbies I advised them to cancel the order and that if any money left my bank I would raise a dispute. The money left my account the next time and I never received any email back. Be very careful ordering from this company.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Herbies
Hi Kyle,
Thank you for taking the time to share your experience. First and foremost, we sincerely apologise for the frustration and inconvenience this situation has caused.
We genuinely try to communicate the subscription option throughout our website and during the ordering process. However, we understand that in your case, it may not have been clear enough. This is something we take seriously and will continue to review. Feedback such as yours is valuable and helps us identify areas where we can improve.
I’ve also checked your order and can see that a chargeback has already been initiated through your bank or payment provider. As the dispute is currently in progress, we will need to allow your bank or payment provider to complete their review and determine the outcome.
At this stage, we’re unable to provide any further information regarding the status or outcome of the dispute from our side. For updates on the chargeback, including whether it will be approved, refunded, or declined, we recommend contacting your bank or payment provider directly, as they will have the most up-to-date information regarding your case.
We sincerely apologise again for the experience and appreciate you taking the time to share your feedback.
Kind regards,
Herbies Team
Scam of a company
Bought a one off pack to try. NOT a subscription. They then billed my card a month later with no warning or approval. Co.plained and they said they couldn't trace my order to cancel and refund. Total scam of a company. DO NOT USE!! Also the pills just make you go to bathroom 5 times a day and feel terrible. I repeat DO NOT USE. THEY ARE A SCAM
30 augustus 2026
Review zonder uitnodiging
Antwoord van Herbies
Hi Alexander,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been to see an unexpected charge and have difficulty getting your order and subscription concerns resolved.
At the moment, we’re unable to locate your details in our customer records based on the information provided in your review.
Could you please email us directly at help@herbies.co and mention Maria in your message? I will personally handle your case, review the details of your order and subscription, and do my very best to help find a fair resolution as quickly as possible.
We’re also sorry to hear that you experienced discomfort while using the product. Your feedback is important to us, and we’d like the opportunity to look into your concerns properly.
We sincerely apologise again for the experience you’ve had, and I’ll make sure your case receives the attention it deserves.
Kind regards,
Herbies Team
Herbies
This company sign you up to subscribe on a monthly basis, the only trouble is i was unaware of this, it is done in a way that i didn't realise. I only noticed when I checked my bank account. They make it extremely difficult to cancel. The packaging the product came in smelt of petrol, I but them straight in the bin. I would not have set up to subscribe to this company, be very careful.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Herbies
Hi Maria,
Thank you for sharing your feedback. I sincerely apologise for the experience you’ve had and completely understand your concerns regarding the subscription, cancellation process, and the condition of the packaging.
At the moment, we’re unable to locate your details in our customer records based on the information provided in your review.
Could you please email us directly at help@herbies.co and mention Maria in your message? I will personally handle your case, review the details of your order and subscription, and do my very best to help find a fair resolution as quickly as possible.
We’re also very sorry to hear about the petrol-like smell from the packaging. Your feedback is important to us, and we’d like the opportunity to look into this properly with our team.
We sincerely apologise again for the experience you’ve had, and I’ll make sure your case receives the attention it deserves.
Kind regards,
Herbies Team
Order didn't take too long going…
Order didn't take too long going through , and being as I have so many stress in my life at the moment, its been difficult to notice if there's any changes tbh , but I'm having faith and purchased a 2nd packet in the hope and a 3rd ( as it was on a good deal ) and didn't want to have that gap between waiting for oregano plus to come through . I've tried other products to no avail , so here's hoping , and I know I'm probably that one person which will be a bit slower in reaping the benefits of oregano plus !! I'm hopeful though !! Thankyou.
28 augustus 2026
Review zonder uitnodiging
Five star service from a fantastic…
Five star service from a fantastic company, service and communications were impeccable.
28 augustus 2026
Review zonder uitnodiging
Just started the 3rd week and seen…
Just started the 3rd week and seen little change or feelings. Let's see what happens after week 4?
28 augustus 2026
Review zonder uitnodiging
Antwoord van Herbies
Hi Mr Stephen,
Thank you for sharing your experience and for giving Herbies a try. We completely understand your concern, especially as you’re now in your third week and haven’t noticed much change yet.
Everybody reacts differently, and results can vary from person to person. Your gut needs time to rebalance, and most customers notice the biggest difference after 4 to 6 weeks of consistent use.
We appreciate your patience, and we hope you continue to see positive changes as you progress. 😊
Kind regards,
Herbies Team
What a delightful company
What a delightful company. Always excellent service and helpful care.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Herbies
Hi,
Thank you so much for your wonderful feedback! We’re truly delighted to hear that you’ve had such a positive experience with our service and support. Your kind words mean a great deal to our team.
We really appreciate your trust and continued support, and we look forward to assisting you again in the future! 😊
Never again.
The product was good but I never saw any difference tbh. My issue was the secret subscription! Not only did I not notice that part but I wrote to them and asked for my subscription to be cancelled. Herbies replied saying my subscription was cancelled ( I have the email to prove it) then a week later they took £23 out of account 😡 My bank couldn’t cancel the subscription so I again wrote to them. After 4-5 days they replied telling me to go to my account and cancel the subscription - this in its self is set up for you to fail. Took an age to eventually figure out how to cancel.
I’d never use this company again.
Wonder how much they’ve made from this sneaky subscription from poor customers trying to fix health issues.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Herbies
Hi,
Thank you for sharing your experience. We completely understand your frustration, particularly regarding the subscription and the difficulties you encountered when trying to cancel it. We sincerely apologise for the concern, inconvenience, and frustration this has caused.
At the moment, we’re unable to locate your details in our customer records based on the information provided in your review.
Could you please email us directly at help@herbies.co and mention Maria in your message? I will personally handle your case, review the details of your order and subscription, and do my very best to help find a fair resolution as quickly as possible.
We sincerely apologise again for the experience you’ve had, and I’ll make sure your case receives the attention it deserves.
Kind regards,
Herbies Team
I thought I'd try it on a whim and im…
I thought I'd try it on a whim and im glad I did! My bloating has gone, im going to the toilet more regularly. I just feel better! The capuals are easy to swallow and fit into my daily life. 10/10 would recommend!
26 augustus 2026
Review zonder uitnodiging
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