Hexclad pots and pans are excellent. I had reason to make a warranty claim, which was resolved in less than half a day. A replacement pot is being sent. Excellent customer service backed up by a very... Toon meer
Bedrijf heeft geantwoord
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Not only was I floored with the immediate response to my warranty claim, but the sauce pan was replaced with no questions asked, other than the needed information. Jericho was top notch, and guided me... Toon meer
I have been cooking for more than 20 years, so when I saw HEXCLAD being advertised by celebrity chefs as the best In the world , you'll never need anything else etc, I bought a set of pans..... Toon meer
Bedrijf heeft geantwoord
The company makes great cookware and I have pretty much replaced all of my stuff with HexClad. I recently had to return an item and it was very straightforward with excellent customer support help.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contactgegevens
Verenigde Staten
- hexclad.co.uk
4,4
Uitstekend
321 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Outstanding Service
Spoke to a few team members today in resolving my issue, all I can say is, Tajera, Billy E, Rolesha C and Emill S got my product replaced and shipped once I provided the correct information. Highly recommend this brand and company for its quality in product and service.
5 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share your experience! Hi! We’re thrilled to hear that Tajera, Billy, Rolesha, and Emill were able to assist you efficiently and get your replacement processed smoothly. We’ll be sure to pass along your kind words to the team, they’ll truly appreciate it. We’re grateful for your trust and thank you for choosing HexClad!
The prompt response to my emails and a…
The prompt response to my emails and a very quick solution puts Hex clad customer Service top drawer I cannot praise them higher
31 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your wonderful feedback! We’re delighted to hear that our team provided prompt responses and a quick solution, making your experience top-notch. We’ll be sure to share your kind words with the team, they’ll truly appreciate it.We’re grateful for your support and thank you for choosing HexClad!
Fantastic customer service
Fantastic customer service, Billy E. Was quick and efficient which was extremely appreciated!
31 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re thrilled to hear that Billy E. provided quick and efficient service. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Great service
Billy E. took care of my concerns easily and professionally. I’m very happy with my interaction.
31 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear that Billy E. handled your concerns professionally and made the process easy. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Billy E - Quick and Concise, Great Service!
Billy E responded quickly to both my submission and my follow up. Billy was clear and concise about the info I needed to provide.
This has nothing to do with Billy, but I would have preferred not to have to sign in with my Google account and give my info to this website in order to write this review.
30 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re delighted to hear that Billy E. provided quick, clear, and concise support. We’ll be sure to let Billy know about your kind words. We appreciate your comment regarding the review process and will share it with our team. Thank you for choosing HexClad!
Billy E
Billy E. was really helpful and replaced my claim fast and no hassle. Recommend this agent! Thank you again!
30 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear that Billy E. provided fast and hassle-free support with your claim. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Great service!
Great service. Easy to work with. Prompt responses!
29 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re delighted to hear that you found our service easy to work with and appreciated the prompt responses. We’ll be sure to share your kind words with our team. Thank you for choosing HexClad!
Excellent Customer Service!
Your customer service rep, Jericho P. answered very quickly and was very clear on what I needed in order to fix my issue.
30 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re thrilled to hear that Jericho P. provided quick and clear guidance to help resolve your issue. We’ll be sure to let Jericho know about your kind words. Thank you for choosing HexClad!
Customer service was great
Customer service was great! Billy E. Was so helpful and resolved my inquiry so quickly with such a friendly demeanor. Thank you!
29 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your feedback! We’re thrilled to hear that Billy was so helpful and able to resolve your inquiry quickly with a friendly approach. We’ll be sure to pass along your kind words to him, he’ll really appreciate it. Thank you for choosing HexClad! Janine D. - HexClad Support
Hexclad has a fan for life
Hexclad has a fan for life! Excellent support and customer service. Billy E., thank you all your help!
29 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re thrilled to hear that you’re a fan for life and that Billy E. provided excellent support. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
I love this brand and I have a lot of…
I love this brand and I have a lot of products with this brand .also they give me grate fast service
28 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re delighted to hear that you love our brand, enjoy your HexClad products, and have experienced fast service. We’ll be sure to share your kind words with our team. Thank you for choosing HexClad!
Billy who helped me on a Sunday evening…
Billy who helped me on a Sunday evening was fantastic helping with a warranty issue!
29 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re thrilled to hear that Billy provided fantastic support on a Sunday evening and was able to assist with your warranty issue. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Billy was great
I had a bad experience with other reps and tried several times but this rep Billy E was great and solved my issue promptly. He deserves credit
28 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear that Billy E. was able to promptly resolve your issue and provided excellent support. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Billy E was great
Billy E was great! He made it easy and didn’t need me to send information he already had!
28 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re delighted to hear that Billy E. made the process easy and efficient for you. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Was quick and easy
Was quick and easy. Billy E answered quickly and told me exactly what I needed to get my warranty through
28 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear that Billy E. provided quick and clear guidance to help you with your warranty. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Thanks Billy E
Thanks Billy E. for providing excellent customer support and solving my concern so quickly, I am so glad to see the result.
Will definitely recommend my friends to buy HexClad products
Jack QIAN
28 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback, Jack! We’re thrilled to hear that Billy E. provided excellent support and resolved your concern quickly. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad.
Communications was smooth and handled…
Communications was smooth and handled properly
23 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear that your communications with our team were smooth and handled properly. We’ll be sure to share your feedback with our team. Thank you for choosing HexClad!
Jericho is great!
Jericho is great! He took care of my problem in replacing the peeling pot and the scratched up wok. He immediately responded to my email and processed the replacement. I’m very thankful and I am looking forward to receiving the replacement soon.
Thank you Jericho!
Best wishes,
Armida Goodwin
23 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for sharing your feedback, Armida! We’re delighted to hear that Jericho was able to respond quickly and take care of your replacements so smoothly. We’ll be sure to pass along your kind words to him, he’ll truly appreciate it. We’re grateful for your trust and thank you for choosing HexClad!
The almost immediate response from…
The almost immediate response from Celia B and Jericho P is something I have never experienced before when it comes to filing a claim. From the time I filed the claim to the email I received saying that the pieces I requested replacement for were already approved to be shipped was about 12 hours. It made me feel seen and heard. Also, the ease of using the platform, uploading the video was super easy, even for someone like me thats usually challenged in these situations.
22 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re thrilled to hear that Celia B. and Jericho P. provided such a fast and seamless claims experience, and that our platform made the process easy for you. We’ll be sure to let them know about your kind words. Thank you for choosing HexClad
Billy E provides top notch customer service!
Billy E was so helpful. I appreciated the quick response to my request and once I provided the requested documentation, the response time and resolution were above and beyond my expectations.
23 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re delighted to hear that Billy E. provided top-notch support and exceeded your expectations with the quick resolution. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
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