Hexclad pots and pans are excellent. I had reason to make a warranty claim, which was resolved in less than half a day. A replacement pot is being sent. Excellent customer service backed up by a very... Toon meer
Bedrijf heeft geantwoord
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I have been cooking for more than 20 years, so when I saw HEXCLAD being advertised by celebrity chefs as the best In the world , you'll never need anything else etc, I bought a set of pans..... Toon meer
Bedrijf heeft geantwoord
Not only was I floored with the immediate response to my warranty claim, but the sauce pan was replaced with no questions asked, other than the needed information. Jericho was top notch, and guided me... Toon meer
Bedrijf heeft geantwoord
The company makes great cookware and I have pretty much replaced all of my stuff with HexClad. I recently had to return an item and it was very straightforward with excellent customer support help.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contactgegevens
Verenigde Staten
- hexclad.co.uk
4,4
Uitstekend
322 reviews
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Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Billy E provides top notch customer service!
Billy E was so helpful. I appreciated the quick response to my request and once I provided the requested documentation, the response time and resolution were above and beyond my expectations.
23 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re delighted to hear that Billy E. provided top-notch support and exceeded your expectations with the quick resolution. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Still chasing my refund - HCUK133271
Do not order from HexClad if you want a refund. HexClad arranged collection of my items on 13 November 2025 and confirmed they had received the items on 17 November 2025. Despite requesting my refund on multiple occasions, I have not received a refund despite it being a legal requirement in the UK for a retailer to provide a refund within 14days of receiving the returned items. Every time I contact HexClad support I get a response from a different person, each time stating they will get back to me with an updated response as soon as possible. Yet, no-one from HexClad every gets back to me unless I send another message for an update. HexClad have approximately £400 of my money and are in no rush in returning it to me. It seems I am not the only person struggling to get a refund from HexClad.
13 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the delay and understand how frustrating this experience has been, especially given the timeframe and expectations around refunds in the UK. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. Our team is reviewing your case so it can be addressed as a priority and followed up appropriately. Thank you for your patience, and we appreciate you choosing HexClad.
GREAT
Quick, straightforward, easy to get in touch. I hope to see Jericho leading and teaching others to follow their example.
22 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re delighted to hear that you found our support quick and straightforward. We’ll be sure to let Jericho know about your kind words and your suggestion. Thank you for choosing HexClad!
Claim was pretty straightforward and…
Claim was pretty straightforward and response was prompt!
29 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear that your claim process was straightforward and that our response was prompt. We’ll be sure to share your feedback with our team. Thank you for choosing HexClad!
Billy E was terrific
Billy E was terrific. Quick to respond and very helpful!
20 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share your feedback! We’re glad to hear Billy was terrific, quick to respond, and very helpful. We’ll be sure to pass along your kind words to him, he’ll really appreciate it. Thank you for choosing HexClad!
Very impressed with customer service
I had to contact Hexclad customer services today for an issue with a recent purchase, and I must say the experience was one that lifted my spirits, with professionalism and total understanding.
I love the Hexclad range, having been in the catering industry earlier in my life I'm a keen home cook, and Hexclad have agreat selection of pans for every job.
The staff that helped me out were outstanding, I can't thank them enough for their quick response and how fast they sorted my issue.
I would recommend Hexclad to anyone, many thanks again to all of you.
20 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for taking the time to share such thoughtful feedback! We’re delighted to hear that our team provided professional, understanding, and prompt support, and that the experience made a positive impact. It means a lot to know our cookware continues to impress someone with a catering background and a passion for cooking. We’ll be sure to pass along your kind words to the team, they’ll truly appreciate it. Thank you for your recommendation and for choosing HexClad!
I contacted customer support to replace…
I contacted customer support to replace a 12" pan and received assistance from Jericho P. My issue was resolved within minutes. I’m very impressed with Jericho P.’s efficiency, accuracy, and excellent support.
19 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re thrilled to hear that Jericho P. provided efficient and accurate support and was able to resolve your issue quickly. We’ll be sure to let Jericho know about your kind words. Thank you for choosing HexClad!
Jericho was very helpful in resolving…
Jericho was very helpful in resolving an issue for us
19 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear that Jericho was very helpful in resolving your issue. We’ll be sure to let Jericho know about your kind words. Thank you for choosing HexClad!
The service has been great
The service has been great, I filed a claim since it's under life time warranty, and since my claim was genuine, hexclad sent me a replacement right away! Very good service and they live up to their work
12 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your experience! We’re happy to hear the warranty process was smooth and that your replacement was sent out promptly. Standing behind our products is very important to us, and we’re glad that came through. We’ll be sure to pass along your kind feedback to our team. We truly appreciate your trust and thank you for choosing HexClad!
Quick response and helpful to resolve…
Quick response and helpful to resolve the issue perfectly
18 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear our team responded quickly and was able to resolve everything smoothly for you. We’ll be sure to share your kind words with the team. Thanks so much for choosing HexClad!
The support team were easy to…
The support team were easy to communicate with, fast to respond and helpful in any way possible! Thanks to Billy E. and other members who helped me get my warranty.
16 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share your experience! We’re glad to hear our support team was easy to work with, responsive, and helpful throughout your warranty process. We’ll be sure to pass along your kind words to Billy and the rest of the team. We truly appreciate your trust and thank you for choosing HexClad!
Billy E
Billy E. From Customer service was super helpful and was able to help with my needs and no questions asked. Top notch customer service
16 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for sharing your feedback! We’re happy to hear that Billy provided such helpful, top-notch support and made the process easy for you. We’ll be sure to pass along your kind words to him, he’ll truly appreciate it. Thank you for choosing HexClad!
Quick service
Jericho addressed my concerns and responded quickly
17 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear that Jericho addressed your concerns and responded quickly. We’ll be sure to pass along your kind words to him, he’ll appreciate the recognition. Thanks for choosing HexClad!
Very fast response, resolved all problems
Hexclad was extremely responsive to my inquiry, and I was surprised to receive a reply right away from Billy E. when I wasn’t expecting one for at least a couple days (I sent my email during the weekend). Billy helped me get a replacement for my pan, which was covered under warranty.
15 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share your experience! We’re glad Billy was able to respond so quickly and help get your replacement covered under warranty. We’ve also sent you an email to assist and ensure everything is fully resolved, and we’ll be sure to pass along your kind words to Billy. Thanks again for cooking with confidence and choosing HexClad!
I wrote to the customer service of…
I wrote to the customer service of Hexclad when I noticed my 5 qt pan had a small nick. They requested more information and within a few hours Billy E. was in contact to tell me they are replacing my pan. I love my pans and would recommend them to everyone that enjoys cooking. 5 star service. Thank you
Vicky
15 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for sharing your experience, Vicky! We’re glad to hear that Billy was able to follow up quickly and get your replacement taken care of. We’ll be sure to pass along your kind words to him, he’ll really appreciate it. We’re thrilled to hear how much you love your pans and truly appreciate you choosing HexClad!
Billy E
Billy E. Was very prompt and polite. Very knowledgeable and was able to resolve my issue right away. Thank you!
11 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for the kind feedback! We’re happy to hear that Billy was prompt, polite, and able to resolve your issue right away. We’ll be sure to pass along your praise to him, he’ll really appreciate it. Thank you for choosing HexClad!
customer service experience
Amazing cooking gear and the best customer service experience I have ever had!
13 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your amazing feedback! We’re thrilled to hear that you’re loving your cooking gear and that our customer service made such a positive impression. We’ll be sure to share your kind words with our team, they’ll truly appreciate it. Thank you for choosing HexClad!
Great customer service and the best…
Great customer service and the best cookware I have ever used.
13 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for the great feedback! We’re thrilled to hear that you’re enjoying both the cookware and the service. We’ve sent you an email as well in case there’s anything more we can help with, and we’ll be sure to share your kind words with our team. Thanks again for cooking with us and choosing HexClad!
Unbelievably swift and helpful in…
Unbelievably swift and helpful in resolving the issue. I felt like I was heard and respected. It makes a huge difference when people treat you with the respect that doesn’t always happen.
13 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for sharing this kind feedback! We’re really glad to hear you felt heard and respected, that’s exactly the experience we strive to provide. We truly appreciate you choosing HexClad and thank you for being part of our community!
Rapid reply
I was getting quick replies by the representative, Jericho. This made me feel comfortable in knowing that my problem was being addressed as a priority.
12 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
sharing your experience! We’re happy to hear that Jericho’s quick replies helped put you at ease and showed your concern was being treated as a priority. We’ll be sure to pass along your kind feedback to him, he’ll really appreciate it. And thank you for choosing HexClad!
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