Hexclad pots and pans are excellent. I had reason to make a warranty claim, which was resolved in less than half a day. A replacement pot is being sent. Excellent customer service backed up by a very... Toon meer
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I have been cooking for more than 20 years, so when I saw HEXCLAD being advertised by celebrity chefs as the best In the world , you'll never need anything else etc, I bought a set of pans..... Toon meer
Bedrijf heeft geantwoord
Not only was I floored with the immediate response to my warranty claim, but the sauce pan was replaced with no questions asked, other than the needed information. Jericho was top notch, and guided me... Toon meer
Bedrijf heeft geantwoord
The company makes great cookware and I have pretty much replaced all of my stuff with HexClad. I recently had to return an item and it was very straightforward with excellent customer support help.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contactgegevens
Verenigde Staten
- hexclad.co.uk
4,4
Uitstekend
323 reviews
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Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Rapid reply
I was getting quick replies by the representative, Jericho. This made me feel comfortable in knowing that my problem was being addressed as a priority.
12 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
sharing your experience! We’re happy to hear that Jericho’s quick replies helped put you at ease and showed your concern was being treated as a priority. We’ll be sure to pass along your kind feedback to him, he’ll really appreciate it. And thank you for choosing HexClad!
Excellent Warranty!
I've purchased one of the pan sets and a large 4.3 lire pan unfortunately, the 4.3 pan had a patch on it where it became burnt and the food would start sticking to it. I tried cleaning it with several different techniques but it wouldn't solve the issue. I spoke to Hexclad and they have agreed to send me a replacement. They acted immediately with no fuss, from complaint to dispatch has been less than an hour. All my other pans are superb, I'm going to put this pan down to my Mrs being a bad cook.
12 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share your experience! We’re glad our warranty process was smooth and that our team was able to act quickly to get a replacement on the way for you. It’s great to hear you’ve been enjoying the rest of your pans as well. We’ll be sure to pass along your kind feedback to the team involved, they’ll really appreciate it. Thanks again for cooking with us and for choosing HexClad!
A missing HexClad Package
I wrote to HexClad regarding a missing package.
I wrote to HexClad at 4:32 pm. I received a response from Helado C. at 4:38 pm (six minutes!)
Helado C. said that this problem would be investigated quickly.
The next day, I was contacted by Customer Service Agent, Billy E., who found the problem and immediately reshipped the balance of the order. The service I received from Billy E. and the rest of the HexClad Team has far superior to the service I have received from any other company.
9 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing such a thoughtful and detailed review! We’re thrilled to hear how quickly Helado and Billy were able to step in, investigate the issue, and get everything resolved for you. Providing prompt and dependable support is something we truly strive for, and we’ll be sure to pass along your kind words to both of them and the rest of the team. We sincerely appreciate your trust and thank you for choosing HexClad!
My customer service rep
My customer service rep, Billy E., was excellent. He responded in a very reasonable amount of time and was clear and concise in his communications. Very professional and customer oriented. Customer Service is everything after the product itself. I will continue to use this product from this point and will purchase future products as well because of the Customer Service I experienced.
10 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for this thoughtful review! We’re thrilled to hear that Billy provided clear, timely, and professional support, and that his service made such a positive impression. We’ll be sure to share your kind words with him. Feedback like this truly means a lot. We appreciate your continued support and are grateful you chose HexClad!
I had an issue with some pans I got 2…
I had an issue with some pans I got 2 years ago. The mobile version of the website was frustrating to navigate to find out if the warranty would cover the problem, or even how to submit a warranty claim. Granted, I made the situation harder by not filling out the simple info 2 years ago to register my warranty. I ended up sending in videos and pictures through a general 'help me' type spot. Billy E. Was fast to respond with simple, clear, and quick instructions. I already have my replacements on the way.
Billy took a frustrating situation for me and made it so easy to handle.
Prior to my issue the pans worked great. Easy to clean, non stick works amazingly well (follow the simple seasoning directions), food cooks evenly. As long as you follow the directions, and reach out for help if needed, you can't go wrong.
9 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share such a detailed and honest review! We’re glad Billy was able to step in with clear guidance and quick responses to turn a frustrating situation into a smooth resolution. We’ll be sure to pass along your kind words to him, he’ll truly appreciate the recognition. We’re also happy to hear how well the pans have performed for you overall, and we sincerely appreciate you continuing to cook with us. Thank you for choosing HexClad!
Great customer service
I had an issue with a pan and Hexclad’s customer service was very prompt and efficient. Billy E received the information he needed and I was satisfied with the outcome. I appreciate great service when I’m investing in a set like Hexclad.
10 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to leave this review! We’re glad to hear our customer service was prompt and efficient, and that Billy was able to gather what was needed to reach a positive outcome. We’ll be sure to pass along your kind feedback to him. We truly appreciate your trust and thank you for choosing HexClad!
Billy E
Billy E. Was very professional and helped me out tremendously with some questions/issues I had with my pan. Top notch service and very satisfied. Will continue to buy hexclad products in the future.
9 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your feedback! We’re delighted to hear that Billy provided professional, top-notch support and was able to help with your questions. We’ll be sure to pass along your kind words to him, he’ll truly appreciate it. We’re grateful for your continued support and thank you for choosing HexClad!
Antwoord van Hexclad
Thank you for the kind review! We’re glad to hear that Billy was so responsive and helpful. We’ll be sure to share your positive feedback with him, he’ll be happy to know his support made a difference. Thanks so much for choosing HexClad!
Billy E is very quick in helping me…
Billy E is very quick in helping me with my issue with my HexClad. Thank you for having such good customer service.
9 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your kind words! We’re happy to hear that Billy was quick to assist and provided the level of service you were hoping for. We’ll be sure to pass along your praise to him, he’ll really appreciate it. We’re grateful for your support and thank you for choosing HexClad!
Billy E was really responsive to my…
Billy E was really responsive to my questions and my issue was resolved quickly.
8 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to leave this review! We’re glad to hear that Billy was responsive and able to resolve your issue quickly. We’ll be sure to pass along your kind words to him, he’ll be happy to hear it. We truly appreciate you choosing HexClad!
I had an order that was resolved…
I had an order that was resolved properly and courtesy. Very good customer service!
9 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your feedback! We’re glad to hear your order was handled properly and with courtesy, providing smooth and respectful service is always our goal. We’ll be sure to share your kind words with our customer service team. Thank you for choosing HexClad!
Best customer service.
Billy E was a tremendous help.
Each response was quick and informative.
7 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for the wonderful feedback! We're thrilled to hear that Billy was such a big help and that his responses were quick and informative. We’ll make sure he hears your praise, it will mean a lot to him. We truly appreciate you choosing HexClad!
The HexClad representative Billy E
The HexClad representative Billy E. took care of my problem immediately and got my missing item shipped out. It was a quick and painless process!
8 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for taking the time to share this wonderful review! We’re thrilled to hear that your experience with our cookware and with our customer support has been so positive over the years. Billy will be so glad to know his prompt responses, updates, and guidance made the process smooth for you, we’ll be sure to pass along your kind words. We truly appreciate your trust in us and are grateful you chose HexClad!
Top notch customer service!!
I can’t say enough about our Hexclad pots and pans! We’ve had our set for a few years and just recently have an issue with the material inside the pans. I contacted customer service via email, Billy E. answered right away, answered all of our questions, updated us every step of the way and was so very helpful from the very start!! Thank you for standing behind your products & for such great customer service!!
7 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing such an amazing review! We're delighted to hear how much you’ve enjoyed your HexClad cookware over the years, and we’re just as glad that Billy was able to assist you quickly and thoroughly when an issue came up. We’ll make sure he hears your kind words, they’ll mean a lot to him.
We truly appreciate your continued trust and are grateful you chose HexClad!
Best customer service ever
Best customer service ever! Billy E. was quick, responsive and took care of my issue right away.
7 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for the kind words! We're thrilled to hear that Billy was able to jump in quickly and get everything resolved for you. We’ll be sure to pass your praise along to him, he’ll be glad to know he made such a positive impact. We truly appreciate you choosing HexClad!
Billy E is very professional and solved…
Billy E is very professional and solved my problems
3 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your experience! We’re really glad to hear that Billy handled everything professionally and was able to resolve your concerns. We’ll be sure to pass along your kind words to him, he’ll truly appreciate it. And thank you for choosing HexClad! Janine D. - HexClad Support
Response was quick and consise and met…
Response was quick and consise and met my needs.
4 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your kind words! We’re glad to hear our response was quick and met your needs. Your support and 5-star review truly make our day!Thank you again for choosing HexClad.
Janine D. - HexClad Support
Billy E was easy to work with and made…
Billy E was easy to work with and made everything move quick and easy. This was by far the best customer service I've had. Great job Billy E!!!!
4 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your wonderful feedback! We’re thrilled to hear that Billy E. made your experience quick and easy. We’ll be sure to share your kind words with him. We truly appreciate you choosing us and look forward to serving you again! Janine D. - HexClad Support
Jericho is the best!!
4 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for the fantastic review! We’re thrilled to hear that Jericho made such a great impression. We’ll be sure to share your kind words with the team. Thank you for choosing HexClad. We can’t wait to serve you again!
Billy E was Easy to work with
Billy E was Easy to work with, clear instructions.
3 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thanks so much for sharing this! We’re thrilled to hear that Billy made the experience smooth and clear for you. That’s exactly what we aim for. We appreciate you taking the time to leave a review and for choosing HexClad! Janine D. - HexClad Support
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