Heybike Reviews 

On off button broke, can see other customers have had the same issue. Looks like I’ll need to wait an age for a new part from China and weirdly pay customs fees. :(

Regretting purchase.

After doing a lot of research on electric bikes, I decided to go for Heybike down to value for money and a good travel range. A lot I had looked at in this price bracket were only giving up to 50km whereas Heybike were listing up to 100km.

Was really impressed with the bike when it arrived, superfast delivery. However mine had slight cosmetic damage. Build quality looks great and having the wires hidden definitely helps the look of the bike.
The cosmetic damage issue was resolved to my satisfaction by Jane at Customer Services.
Would totally recommend purchasing a Heybike.

Der Service ist immer erreichbar. Probleme werden versucht zu beheben. Auf Grund des Sitzes im Ausland dauert aber die Versendung der Ersatzteile zu lange.

Whilst cycling behind slow moving traffic approx 3 mph, my bike went from under me causing me to fall. Luckily I was not run over. Took bike to cycle shop, where it was found the fork stem had snapped, causing catastrophic failure. I emailed support at Heybike with documentary photos etc asking them to repair bike under Guarantee as only received bike April 2024. The bike shop from whom I purchased bike from also emailed & phoned Heybike to honour guarantee, but thus far they are refusing to & expect me to pay £150 for new set of forks. I don't know where else to turn now as after several more emails they are steadfast in their decision

Very pleased with the bike,affordable and sturdy.I have had an issue with a clicking from the flywheel but promptly sorted with a new spare.

Fantastic E-Bike Purchase Experience and Outstanding Support!
In June I purchased an EC-1 and couldn’t be happier with the entire experience. The quality of the e-bike is very good and fantastic value for money. It exceeded my expectations for an e-bike in terms of performance and design. I have many road and mountain bike and this is first e-bike. The support team and especially Jane was incredibly helpful answering all my questions. I did however have a couple of issues which have been quickly sorted by Jane and so will not detract from my 5 star review. I highly recommend a Heybike e-bike and having a removable battery is essential! Thank you for all the support.

Good choice this bike great for my trip I love it cycling

After doing alot of research on electric bikes my husband and i both decided to order heybikes. It was a very easy ordering process on their website and the bikes were delievered promptly. Both bikes were very well packaged when they arrived however some damage had been caused whilst in transit. A quick email to customer services who quickly rectified all the issues and sent replacement parts for both bikes. A big thank you to Jane for all your help to solving our issues quickly. The bikes are fantastic and we are confident we made a good choice. They are lightweight and really comfortable to ride.

Having been looking for an e-bike for some time, decided on the Heybike EC1 after reading many reviews. Having ordered the bike, it arrived pretty quickly. Extremely well packaged and easy to assemble. Excellent quality and particularly like that cables are routed through the frame. Good value for me and very pleased overall. However, what stood out for me was their Customer Service. Had a couple of minor issues and emailed their Customer Services department. Replies received with 24 hours and both issues resolved quickly. Many thanks to Livy and Jane for their excellent service.

Great customer service. Mistakenly ordered the wrong bike and colour soon rectified with no problems.bike looks amazing and arrived well packaged. And it’s away for Christmas.thank you Jane for all your help

Great service - fast delivery!

Ich habe ein wunderschönes Fahrrad, mit einem Kompletten Set Werkzeug, wodurch ich alles leicht zusammen bauen konnte. Beim Transport hatte der Akku einen dicken Kratzer abbekommen. Heybike schenkte mir einen zusätzlichen Akku. Großartig ! Ein Problem mit dem Ein/Aus-Schalter wurde durch den Support schnellstmöglich und sehr zufriedenstellend gelöst. Ich bin sehr zufrieden und sage "DANKE Heybike" ! Herzliche Grüße, Bernd

Fantastic E-Bike Purchase Experience and Outstanding Support!
I recently purchased an EC-1 and an EC- ST and couldn’t be happier with the entire experience. The quality of the e-bike is top-notch, and it has exceeded all my expectations in terms of performance and design. The support team was incredibly helpful throughout the process, providing detailed information and answering all my questions with patience and expertise. Their dedication to customer satisfaction is truly commendable. I highly recommend this e-bike and the exceptional support team behind it.

My husband and I purchased an EC1 and EC1-ST in July. We have been very pleased with quality of the bikes. Also the customer service team (Jane) ensured that the orders arrived without issue.

I have been very impressed by the bikes we purchased and equally with customer service. Nothing was too much for Jane to help resolve, from order tracking to replacement of a faulty part. I would highly recommend buying a HeyBike.

Ich kann die negativen Kritiken überhaupt nicht nachvollziehen. Der Versand hat ca eine Woche gedauert. Das Fahhrad macht einen sehr guten Eindruck, das Fahren macht auch viel Spaß. Das Fahhrad hat eine gute Qualität und Optik. Ich hatte ein kleines Problem und der Kundenservice hat sich umgehend und nett drum gekümmert!

Good and Quick reply and Service. Good product

Lightweight, stylish and enough power for most riders, and battery can also be removed.No problems so far
Delivery was delayed awaiting stock from china, however Jane at customer services kept me informed and offered alternatives

Tolle Marke. Schnelle und unkomplizierte hilfe. Tolles Fahrrad kann ich nur weiter empfehlen.

Super schönes e-bike