Hilton Grand Vacations Reviews 205

Everything was wrong. When I booked with HGV they told me they had availability at the Doubletree in Myrtle Beach, SC on the south side. When I looked at the pictures the rooms looked dated. She advises me that the hotel had been renovated. Fast forward to May 18, 2023 my husband and I arrived to this hotel. As we arrived I noticed a trailer park across from the hotel which is a no for me. The outside of this hotel look like traffickers are in and out. We get to our room the door looks like as if someone had tried to force the door open all chipped up and banged, the smell omg the smell was horrible, the wooden tables in the room and bathroom were so old and chipped, the floor had all kinds of nasty stains, the lamp shade was ripped and old and not matching with the other lamp. I was so disgusted and angry. We called the front desk and asked for a room change and we did. When I told the guy about the smell he says to me that’s because people don’t leave the patio door open for ventilation. I looked at him like he was crazy. The room smell because the carpet is dirty and filthy, it’s a trap hotel. Anyway, they must have sent someone to spray the second room before I came to look at the other room because the room smelled fresh. We changed rooms still everything else was the same as the other room. We went out to eat came back and the room smelled horrible. Back at square one with a second room and room was dated like the first. I slept fully clothed on top of the comforter. I refused to sleep under the sheets. I called HGV the next morning to explain the situation. At first they tell me that I would have to pay 150.00 for not coming to the time share. I told them why would I waste more of my time when I’m already unhappy, I’m not staying in a raggedy hotel. I didn’t drive six hours to stay in a raggedy hotel. They claim they had no other hotels to book me and husband at. I told them that’s funny, all the resorts or hotels you have are booked except for doubletree. When I booked they kept telling me that the the doubletree was the only hotel left. They end up waving the 150.00 fee and I told them I want more points so they increased my 15,000 to 30,000 points and I’m able to book somewhere else when I’m ready to book again. Never again I will stick with just Hilton and not HGV. How do they expect for you to purchase a timeshare but you put your people in a raggedy hotel or resort. I wish I could upload pictures. We got there in the 18th and left on the 19th of May, 2023 and we drove to Fayetteville,NC and stayed at the Embassy. It was a way better choice. HGV better not never, ever, say anything else to me about a promotion. They can keep it.

We sat through a HGV presentation and decided not to purchase. Once our sales rep left another guy came and sold us on their VIP experience... He told us we would be able to use it in Sint Maarten and would not have to sit through another presentation and that it would be like we had already purchased the timeshare. (This was appealing since we would use it for our honeymoon) We went to book and we were told that we could not use it in Sint Maarten. After my fiance and I discussed we decided we would change our destination and go to Hawaii instead. We went to book, and then the lady taking our reservation told us what day we would have the presentation. I immediately told her that we purchased it because we wouldn't have to do another presentation. She then told us in our contract we signed off that we agreed to that. Luckily, I still had our contract. There was a line through the "stipulations" saying that we would NOT have to do that again. She informed us the one she has had our initials! I asked her to send that contract to me. Someone had FORGED our initials!! She immediately got her manager on the phone; he told us he would void the contract and give us a full refund! 6 weeks later we have received a PARTIAL refund! I went to call them and ask about the balance and the number on the email (confirming the cancelation and would receive the full refund) and it is not a valid number!

I cannot believe a brand like Hilton can get away with actions like this! STAY FAR, FAR AWAY!!

After I contacted Hilton on 1 May 2023; and booked a room, my call was transferred to an associate at the Hilton Grand Vacations (HGV). I was told by HGV staff Magnus that if I listened to a promotional material (aka sales pitch on timeshare), points would be added to my Hilton membership account right away.

Alas, it's 10 May 2023 now; but no points were added. I called up HGV; but my call was passed from one representative to another. The last call was with HGV staff Davara - unfriendly and rude.

To keep the long and very unpleasant call short, HGV does not honor its promise. Lesson learned - stay away from Hilton Grand Vacations!!!

Hilton Grand Vacations is a scam. #hgvscam,we were sold HGV timeshare at Cabo Azul by sales person Jose Luis P Franco and Sales manager Tim Cooper. We were scammed and defrauded out of our money. Please contact FTC and FBI to complain about them.
1. We were told we will have access to Hilton properties. Once our account was activated that took 3months, when on HGV website there were NO HILTON hotels to book! We looked in Miami, Utah and Tahoe! None of the properties that they showed us was available or would even come up under search!!!
2. Properties that were showing up were are low grade and didn't look anything like the ones they showed us
3. When trying to book the low grade Hotels so we can at least use our points, nothing was available! Not even 6 months in advance. But when try to book online on our own with out our points, there are plenty of availability!!!
4. Our point system was way over valued, we were promised and even shown on computer that our 10000 points can buy us couple of vacations a year at Hilton properties! Not only that was a lie but our points won't buy us anything but maybe a 3 day vacation stay in Cabo which costs way way less when you book on your own.
Don't do it. It's a scam. Report them to authorities, this practice has to stop.

scam alert
This is the worse experience Ive ever had

Hilton Grand Vacations is a scam. A Hilton agent approached me when I was staying at a Hilton hotel in NYC. She offered me a 5 day 4 night package for $299 plus tax. She asked me what destination I would choose for my next vacation, I said Orlando. She gave me a package for Orlando and told me that I could change my destination at no extra cost. When I wanted to book for NYC, the person I spoke to on the phone told me that at this price, I would only have 2 nights in NY and my husband has absolutely to be part of the stay. I should have been informed of these conditions when they sold me this package. For a big brand like Hilton, I find this shameful.

I'm on the bottom floor and I'm hearing "thud thud thud" whenever the people above me walk around. The children run around with their shoes on and front desk doesn't care unless it's after 10pm. Housekeeping was supposed to come by midway through my time here and were 2 days late, even after requesting them to come. Coffeemaker was in hallway for first few days I was here. There's no privacy out the patio, workers walk by and don't even seem to be working. Activities like karaoke at night get cancelled due to the weather when it rains in the morning. Really bad experience here. Never coming back.

Get your free tickets and gift card, don’t do the free stay and whatever you do DON’T AGREE TO ANYTHING THEY WANT it is a total scam. Take your free stuff and run. Great deal that way :)

We purchased a VIP Package from Hilton Grand Vacations. The company sent us a an email offering a location that our family was very interested in going to. The kids researched the area and started making plans for our trip. When we called to book they said it was sent by mistake. We asked to speak with a supervisor and discuss this and no supervisor was available. They stated we had to wait for a call back. Needless to say they don't call you back, All the numbers they provide go to answering services or people that can't help you. I would not recommend purchasing something from them. Their customer service is completely NON EXSISTENT. You are better off just contacting the hotels directly for your bookings.

The customer service has become outstanding. They text us upon arrival and we can text that number during our whole stay for anything.. info, more coffee or salt & pepper etc. We also realized we would not have taken the vacations we’ve taken if we hadn’t had this! Kinda forces us to go, which we need and love! Might’ve saved our marriage.

Avoid at all cost. Just because it has Hilton in the name, it is still the same group of dishonest people selling time share. Been fighting with them for over two weeks trying to get what was promised when we took the tour. They keep saying 24-48 hours. Room was decent, but bed was hard as rocks. If it starts out this bad, can't imagine what it would be like if we had bought.

@HGV kindly inform your sales team to stop harassing me with calls before I go public on Instagram, twitter, Facebook, linkedin, YouTube and other social media. I was deceived in 2019 to purchase a home that I have never once visited and I have been paying since 2019. Now I can't afford the payment because my business is not going well after COVID and I explained to over 30 of theirs Team, sent message via email and I spoke to them of the situation of things. Apart from the deposit I made when I was lied to, I wasn't given enough time to go through the paperwork, I have been paying monthly towards the so call home and also paying yearly maintenance of the so call properly that I did not Visit.

I regretted the day I was fooled and allow the sales team of HGV to deceived and scanned me to sign an agreement again my wish.

Please I am not interested in the property again, I have made a deposit, I have been paying the maintenance fee and monthly payment toward the so call home since 2019 and I have never visited. Please sell it if you want to, send me all that I have paid, I am stressed and frustrated with your deceitful act. Please resell to another person or family that you can scam.

I do not recommend this. I had too many problems to write down. Several promises were made to me that were later changed or reneged. Customer service was terrible. STAY AWAY

My husband I bought a Hilton grand vacations timeshare from Bobby 2 weeks ago.

We were lied to and mislead throughout the entire process.
-we were told you could book at any Hilton, not just Hilton grand vacation properties which is not true
-we were told that it didn't matter which home base location we picked. The home base picked for us in Hawaii only uses gold and premium points so you so can book less days per year unless you upgrade
-we were told you could sell your "deed" back to the Hilton grand vacations if you wanted to cancel which is not the case
-we were told that availability is not an issue at all (which was a primary concern). When I just got access to the portal it is clear you have to book out many months in advance because there is extremely limited availability

They use high pressure sales tactics that put you in a room for 3+ hours and make you feel like a hostage wearing you down until you consent.

It's a total scam and now I have to pay $7,000 to hire a firm specializing in timeshare exits and it will take 1-2 years to get out of the contract.

These are highly trained scam artists. If this post helps anyone avoid falling for this, I will consider it a win.

A follow up to my last post. On January 2nd the points were transferred.

Had a call from them today, but now they leave the "hilton" off their name...it was a obvious scam from the get-go, so i gave the sob the vile tongue lashing he deserved....im just shocked (not really) that so many gullible folks in these reviews still fall for phone scams, when they are EVERYWHERE....smarten up, yall.

AVOID AVOID AVOID!!

Misleading, pathetic customer service (phone team), sales team tell you lies!! Stay away!!

After reading the ONE star reviews which is the majority of reviews on here, I decided NOT to sign up. And I’m extremely happy I didn’t. As I walked outside after the presentation I overheard a bunch of sales people in Orlando, FL bragging and laughing about all of the lies they were telling people to convince them to sign up. NARCISSISTIC PROFESSIONAL SCAM ARTISTS.

They need to be sued for deceitful tactics, scamming customers with their sales pitches that are false advertisement, abusing maintenance fees and rates.

While the say they are part of the Hilton, they do not represent the Hilton brand at all with their lack of customer service and failure to accommodate customers needs.

I am an owner since September 2021 but I regret the 9k I have wasted because with that I could have stayed at multiple Hilton hotels, stays with HGV = 0. Can't never book anything I'm interested in even if I try a year ahead.

Total Scam.