hib. Reviews 

Sarah in product support was very helpful friendly and arranged some hinges for me from a bathroom cabinet which was purchased several years ago

The Hib team were very helpful. I submitted photos off my bathroom cabinet which clearly showed desilvering and thy have offered to send out new unit due to damage and guarantee on item. Pleased with how easy this was to resolve. Thanks Hib for making things simple

Bought two bathroom mirrors in 2019. The silvering came off one after 3 years and the other one after 6 years.
The first mirtor was replaced but HIB didn't want to know about the second one. They city £400 each. Very poor and not fit fir purpose

HIB fabrica wall hung cabinet in midnight blue installed in june 2021. The wood front on the drawers has started to fray where the grooves are. Side panel has started to lift. Handles have started to tarnish. I contacted HIB and was told its a 2 year guarantee so they wouldnt do anything.
This cabinet is in a bathroom so i feel its not fit for purpose and would not recommend buying.

My magnifying mirror developed a fault with the button/sensor. When I emailed the company they were extremely helpful and provided a replacement for the mirror. Clearly they stand by their products and have been a joy to communicate with, including Sarah at Customer support.

We purchased this company's Vanquish 50 cabinet six years ago for £566. About three years ago the LED lights started to fail. Only about half are now working. I have contacted the company, enquiring how I am to set about replacing the LEDs, only to be told that replacement is not possible. This is a ridiculous situation. It should not be beyond HiB's ability to redesign the cabinet to facilitate LED replacement. Failing this they might have the common decency to state clearly in their literature and advertisements that replacement of the LEDs is not possible.

Needed a replacement screw for a cabinet. Rapid response and resolution,

Mirror unit silvering on doors no argument replacement unit sent out from Sarah at Hib

We have an illuminated bathroom mirror, which had the silvering failing around the edges. Emailed Sarah who told us that although the product was obsolete they still had some spare mirrors. She supplied a part number and we were able to order one of these from our nearest stockist. Excellent service from Sarah.

I phoned for some instructions on a bathroom vanity unit, was asked to email product support who got back very quickly and provided the info I needed. No complaints!

Unfortunately, I have a fault with my mirror cabinet. A buzzing noise from one of the doors after just 4 months. However, when explaining this to their sales department, Sarah was extremely helpful and has sent a replacement door out. She's an asset to the company. Would have been 5 stars for customer service, but knocked off a star due to the fault

I purchased a Hib illuminated bathroom cabinet 7 years ago and it recently stopped working. I contacted product support for advice and got a speedy reply from James. After I provided some photos of the cabinet, James diagnosed the fault and offered to send out replacement parts free of charge, despite the cabinet being well past the warranty period. Absolutely fantastic customer service!

I have a couple of the HIB EXOS 60 products. They provide such a great finish to any bathroom. Recently one of them started showing small black marks on the edge of one of the doors. I got in contact with their product support and spoke to Sarah. She dealt with the issue efficiently and professionally. It's not often you get this great level of service from a company.

Fantastic after sales service. Replacement drawers requested and shipped same day. Couldn’t fault the service provided by Sarah. Thank you ☺️

We purchased an Exos 60 and an Exos 80 LED Illuminated Mirror Cabinet a few years ago. The products are excellent quality, arrived well packaged, and we have been very happy with them ever since.

Recently, we contacted the customer service team regarding some desilvering on one of the cabinet doors. Sarah was extremely helpful and quickly arranged for a replacement door to be sent out under the 5-year warranty.

Overall, both the products and the customer service have been outstanding — highly recommended.

I bought a Hib extractor fan for my en-suite 5 years ago, however I recently contacted Hib concerning a fault. The lady with initial S that dealt with me was efficient and provided a quick response, where I was given a replacement part. Albeit it has been approx 5 years Hib still look after their customers, I am very impressed, thanks S for your support.
MWilliams

In 2017 when we were having our new bathrooms done, on the recommendation of a local dealer -we decided to invest in what we believed to be good quality bathroom mirrors .
We bought 2 Ambience 60 mirrors from them.

By July 2020, one of the mirrors was showing disintegration of the silver.There was recognition from the suppliers as well as the company of the fact that this was unacceptable standard particularly as we had taken every care in protecting the mirror; the local dealer managed to secure a replacement mirror for us.
The swift and helpful action taken both by HIB and the local dealer went someway towards restoring our faith in the company .

Alas, in 2024 the second mirror started showing signs of disintegration; this time it was outside the manufacturer's 5 year guarantee,

We have been careful with keeping humidity levels down and use the extractor fan as well as the light/heating on the mirror when we use the bathroom for a shower.
We have large windows in the bathroom which itself is a good size room, much bigger than an ordinary bathroom.
There is no evidence of any mould anywhere and a research project which we participated in not so long ago to assess the level of heat loss in the house showed that there were no issues with humidity.

A vanity mirror bought from John Lewis over 15 years ago , which is fitted adjacent o the HiB mirror shows no sign of silver disintegration

Under the circumstances this occurrence of the very unsightly disintegration of the silver in what is meant to be a quality product was very disappointing .

When customer services were contacted to request help with replacement, their response was :

Hi Yogini
Please accept my sincere apologies at your disappointment.

As stated in my original email our warranty covers the glass for 5 years, this mirror is outside of this warranty period and any replacements will be fully chargeable. I am sorry I cannot assist you further.
This exchange took place on the 21st of August 2024. I had meant to submit the review at the time but we had a lot of significant events and was unable to submit it then

I would steer well away from the company's products.Buy cheaper ones and replace them every few years or find a better quality product from another company

I had to contact HIB for information regarding sourcing a broken part for my bathroom cabinet. The response from Sarah was very swift and she has provided me with the details I need to order parts I need . A pleasure dealing with HIB and Sarah

Had a shelf support break on my HIB bathroom cabinet. Messaged support and the response was extremely fast and once I had provided proof of purchase they sent new brackets. Special mention to Sarah Griffin.