Hilton Macarons Reviews 

821
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Utterly delicious. Delivered right on time.Beautifully presented. Along with an opportunity to write a personal note this really is the most perfect gift when you need to send a special present to som... Toon meer

Beoordeeld met 5 van de 5 sterren

Perfect. Lovely flavours & textures. Great presentation. A nice touch is that you can delay your dispatch date so the nominal seven day (preferably-fridge-) shelf life is not exceeded before bein... Toon meer

Beoordeeld met 5 van de 5 sterren

Macarons were delicious! I first discovered passionfruit and chocolate flavour macarons in Paris and fell in love with the combination so whenever I can get my hands of the same flavour I do and these... Toon meer

Beoordeeld met 3 van de 5 sterren

Not as good as they have been previously, unfortunately. The vanilla ones were quite overbaked and the flavours in the strawberry selection didn’t balance well together and were just very sweet. Also... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Patisserie
  2. ook in
  3. Bakkerij

Geschreven door het bedrijf

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

821 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,6

Alle reviews

(821)

24 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Amazing product as always...never…

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

17 december 2025
Logo Hilton Macarons

Antwoord van Hilton Macarons

This is great to hear. Thanks so much for your kind words - we're delighted you enjoyed your macarons.

Beoordeeld met 1 van de 5 sterren

Macarons sent a week ago and still not…

Macarons sent a week ago and still not received!!

16 december 2025
Logo Hilton Macarons

Antwoord van Hilton Macarons

We’re very sorry to hear about the delay with your macaron delivery. After investigating with our courier, we can confirm that your macarons were delivered on 24th December. They were dispatched from Hilton Macarons HQ on the same day your order was placed (17th December).

While we are unfortunately not able to control delivery once the order leaves our HQ, we completely understand how disappointing this must have been and would like to make it up to you. Please get in touch with us at hello@hiltonmacarons.co.uk so we can assist further.

Beoordeeld met 5 van de 5 sterren

Totally scrumptious!

Totally scrumptious!
These are wonderful macarons... Only trouble is that we eat far too many!!

13 december 2025
Logo Hilton Macarons

Antwoord van Hilton Macarons

Thank you very much for your 5* review. It's great to hear you enjoy our macarons.

Beoordeeld met 3 van de 5 sterren

Delivery and packaging was good as were…

Delivery and packaging was good as were the flavours but, having followed the refrigeration instructions the macarons lost, I think, the crunch.

9 december 2025
Logo Hilton Macarons

Antwoord van Hilton Macarons

Thank you for taking the time to leave your feedback. We're delighted to hear that you enjoyed the flavours of our macarons and were happy with the delivery and packaging.

We're sorry to hear that following the refrigeration instructions affected their texture and flavour. We'll review how we communicate storage instructions to ensure our customers get the best from their macarons going forward.

Beoordeeld met 5 van de 5 sterren

The best macarons I’ve tasted!

Not only are the team lovely but the macarons are the best I’ve EVER tasted! I got a box of 6 and the chocolate and mince pie were my favourites with lemon not far behind! You can tell they’re made with love! Highly recommend and can’t wait to get more!

15 november 2025
Review zonder uitnodiging
Logo Hilton Macarons

Antwoord van Hilton Macarons

What a lovely review - thank you so much! We're thrilled you enjoy our macarons.

Beoordeeld met 5 van de 5 sterren

Macaroons

I ordered these as a gift. I had ordered the macaroons from other companies but the person who I bought these for said they were exceptional. Highly recommended.

1 november 2025
Logo Hilton Macarons

Antwoord van Hilton Macarons

This is fantastic to hear. Thank you so much for your review.

Beoordeeld met 5 van de 5 sterren

It’s easy to place an order

It’s easy to place an order. I was kept up to date with tracking the order. It arrived on time and in excellent condition. Greatly enjoyed.

17 oktober 2025
Logo Hilton Macarons

Antwoord van Hilton Macarons

Hi, thank you so much for your lovely review, we're thrilled you enjoyed your macarons.

Beoordeeld met 5 van de 5 sterren

Lovely gift

Swift response & recipient loved them!

26 september 2025
Logo Hilton Macarons

Antwoord van Hilton Macarons

This is lovely to hear. Thank you so much for your review.

Beoordeeld met 5 van de 5 sterren

Hilton Macrons were easy to deal with

Hilton Macrons were easy to deal with, I arranged a pick up. The macarons were delicious and I will buy again!

22 september 2025
Logo Hilton Macarons

Antwoord van Hilton Macarons

Thank you so much for your review. We're glad to hear your experience was positive and you enjoyed our macarons.

Beoordeeld met 5 van de 5 sterren

I love this company and the macarons are delicious!

I love this company and its ethos, and the macarons are really lovely - well-made and very delicious.

26 september 2025
Logo Hilton Macarons

Antwoord van Hilton Macarons

Thank you very much for taking the time to leave a review. We're delighted to hear you enjoyed your macarons.

Beoordeeld met 5 van de 5 sterren

Fresh beautiful quality

Delivered on date required all in great condition. Great tasting. Beautiful colour. We had raspberry.

17 september 2025
Logo Hilton Macarons

Antwoord van Hilton Macarons

Thank you so much for your 5* review. We're glad you enjoyed your raspberry macarons.

Beoordeeld met 5 van de 5 sterren

Happy experience !

Thank you for replacing the missing box of macarons. My granddaughter was delighted with your service.

3 september 2025
Logo Hilton Macarons

Antwoord van Hilton Macarons

Thank you very much for your positive review. Great to hear your granddaughter was delighted with our service.

Beoordeeld met 5 van de 5 sterren

Delayed but delicious!

There was an IT hiccup with my order which was speedily and courteously put right. The recipient was delighted with the macarons.

24 augustus 2025
Logo Hilton Macarons

Antwoord van Hilton Macarons

Thank you so much for your positive review and glad to hear the recipient was delighted with their macarons.

Beoordeeld met 3 van de 5 sterren

Not as good as they have been…

Not as good as they have been previously, unfortunately. The vanilla ones were quite overbaked and the flavours in the strawberry selection didn’t balance well together and were just very sweet. Also the cool bag had burst in the box, but that’s just a hazard of the journey.
It’s a shame as we had Hilton macarons for our wedding last year and they were fantastic.

22 augustus 2025
Logo Hilton Macarons

Antwoord van Hilton Macarons

Thank you for your honest feedback. We're very sorry to hear your recent experience didn't match the standard you enjoyed before, especially after trusting us with something as special as your wedding. We'll share your comments with our team and look into the issues you have mentioned. Hopefully we'll have the chance to welcome you back for a better experience next time.

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