HireRight  Reviews 693

absolutely shit agency, ask for same docs again & again, customer care doesn't respond

Very lowsy unprofessional company that i will be reporting to the better business bureau do not recommend this company for nothing if could have rated zero stars thats too many for this company

As a senior professional transitioning between jobs, my experience with HireRight has been nothing short of a stressful black hole.

The biggest issue is the total disconnect between their automated, US-centric "check-the-box" methodology and the reality of European institutions. HireRight expects schools or local employers in the Czech Republic to respond to English-language inquiries from overseas call centers. When these institutions (rightfully) ignore suspicious unsolicited emails, the process simply stalls for weeks with zero transparency.

What is most frustrating is that this happens after a contract is signed and notice is given at the previous employer. HireRight holds your career hostage over 10-year-old administrative records that they lack the local linguistic or cultural competence to verify efficiently.

As an engineer, I find their "verification flow" outdated, non-transparent, and incredibly slow. If you are a company looking to provide a positive "Hiring Experience," stay away from HireRight. They turn a moment of professional success into a week of unnecessary anxiety and bureaucratic silence.

I have had a great experience using Hireright for my background/RTW checks. Very swift action even with a bank holiday in between.

Poor communication

Relentlessly I tried. I told the csr (Jahnomi) the problem > I could not recall the dates of my previous residency. He could not understand what I was asking. He comes back to tell me the reason it's not accepting my info is because I only provided 5 yrs of residency. I told him I know, I am asking what do I do to get the system to accept my information. After 2 hours of trying, he tells me to reach out to my future employer. I did, she tells me it doesn't have to be exact dates. I told her I tried 3 times. HireRight was not accepting it. I called HiredRight, I was on hold for 16 minutes then call hung up.
There goes a possible job for me.
Unbelievable! I have the chat transcript should I need it.

OMG I passed million background checks in UK and US they are dwelling on my school diploma for a few years when I studied in Ukraine. They are not interested in anything else. I passed all background checks for law firms and green card but they are dwelling on my school and realky interests in Ukraine. This is for review in US.

This company takes so long to reply that's if you do get a reply. I've been going through checks now for nearly 3 weeks. Sent all the documents and then when they finally get back (another person that is) they ask for the same stuff I've already sent?? At one stage it was completed then over a week later they re opened it. They don't seem to use their brains where it corresponds to certain documents.

If your potential employer is using this company to do your background checks for them, buckle up because you are in for a wild ride. Asking for uploaded documents multiple times. Sending references questionnaires most of whom won't understand and many more. Just go over other reviews. I believe there is a pattern for poor experience with their services. Btw, I have bought many products off the internet but I have never seen anything get a 1-star review so you get the idea.

Worst and most unprofessional background checking service I've ever have the privilege to bring a part of. They move at a snails pace, rely on you to do everything for them, and then when something doesn't match up with "their database" they assume the discrepancy is a truth and don't do anything additional to resolve the matter. Entire background team is outsourced overseas. Absolutely useless service. Companies should not be paying for this.

Terrible, lengthy, frustrating experience with this referencing company. The whole process took 3 weeks, there were unnecessary roadblocks and no clear method of communication. At times my queries went unanswered, and their requests would disappear without explanation.

They just don't know what they are doing. Absolutely pathetic. Their agents have no knowledge. The all share different pieces of information. They will confirm something one day and the next day go back on it. They won't do updates in the system. They give incorrect information. Multiple follow ups required. Candidates have lost jobs because they keep sitting on background checks. I have no idea how they are even surviving in this day and age. I can go on and on about the issues I have faced with this company. I would never ever recommend them to anyone. It's so frustrating.

Unhelpful ,rude spreading fake laws. They gave 1 day deadline to the company to reply and their communications look suspicious like spams.

Only putting one star because I cannot select zero. What a complete pain this company is. Hopefully businesses quit
using this trash.

Wow, the poor CLIENTS and people trying to get hired.

i am a former employer, being contacted for verification (ie: HireRight's whole job is this interaction)

the rep did not know why they were calling me - - i was asked for my CLIENT ID - -i am not the client ...i am a former employer of one of their subject background check jobs (again , their whole reason for existing) - - the rep said - ok we could hang up now!!! they finally reached a former employer willing to do a verification, and they try to hang up before starting.

if you need background check services, never hire this company. obviously nobody reads these reviews ...but just in case. no matter how cheap it is, dont do it.

My experience with HireRight was extremely frustrating and disappointing. The entire process felt disorganized and inefficient. They repeatedly asked for documents that I had already uploaded multiple times, which clearly shows a lack of coordination on their end.

What made it worse was being asked to provide information that can easily be found online with a simple search. For a company that specializes in background checks, it’s shocking that they expect candidates to repeatedly supply basic information instead of doing proper verification themselves.

The constant back-and-forth, repeated document requests, and unnecessary questions caused delays and a lot of frustration. The process felt unprofessional and poorly managed. A company responsible for background screening should have a much more efficient and competent system in place.

I wish I could give them -10 stars. It’s an absolute horror show. The most incompetent and worst company I’ve ever had the nightmare of dealing with… They constantly ask for the same information and documents numerous times. They expect you to do their work for them and everything takes so long that your start date at your new job has now passed before the checks are completed. Awful Awful Awful.

Rude Staff. They don't put in any effort to resolve issues, I had to spend hours trying to get one random country criminal background check to come back, even though I have no record. They held up my start date.

This company is a horrible service company. They make you go back and forth for information and delay your process to be hired. They expect you to do all their work, they literally get paid to ask you for all the documents they need to do their own research for. They make you go through hell and never have completed information.

Very unprofessional service by HireRight. I don’t understand why companies are still using their services after all the applicants bashing out their frustrations out there.

They don’t care for your time. For every single information they waste 48 hours, if weekend comes that it goes to 96 hours to someone work on the request. They don’t bother to check all the information provided before updating the case and after they made the update they won’t check again for 24 hours !

It’s horrible out there. I feel lost and helpless.