Fuair mé an táirge a d'ordaigh mé. Seachadadh go breá. An táirge ag oibriú go maith, iontach sásta leis an feidhmiúchán go dtí seo. Iontach sásta le mo cheannachán. Got the product I ordered. Good de... Toon meer
Bedrijf heeft geantwoord
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Delivery arrived quickly. Product is ok quality for the price. However the instructions were incorrect so had to disassemble in order to fit the lid arm. Very time consuming and annoying. Also the pro... Toon meer
Bedrijf heeft geantwoord
Delivery was great. Loungers were fine but table screw holes were rusty and can’t be assembled - shame it was a good size Update on 18 September: it’s been 5 weeks now since I sent the photos you... Toon meer
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Rain Cover The rain cover that was supposed to be with the order wasn't included.I did email requesting another rain cover but my request was ignored. I now have tge added expense of a... Toon meer
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4,0
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1K reviews
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The quality of the product was not as…
The quality of the product was not as good as expected.
18 februari 2025
Antwoord van HNG
Hi Bridget,
Thank you for taking the time to leave a review. We're sorry to hear that the Folding Side Table didn't meet your expectations. We always strive to offer products that meet high standards, and we appreciate your honest feedback.
Your insights are valuable to us, and we will take them into account as we continue to refine our product selection. If there’s anything specific you’d like to share about what could have improved your experience, we’d love to hear it.
Best regards,
Team H&G🏠🪴
I sent my order
I sent my order - got an email saying my parcel was on its way - then got an email saying there was a delay- my parcel arrived three weeks late and worst of all it didn’t look remotely like it did in the image shown on the website. It was advertised as a head and neck support pillow that would give me 8 hrs solid sleep. It looked great with what I would describe as well formed breasts to support as promised and a skin tight cover that clung to every curve. What I received was a flat section of memory foam with two “ears” 40cm apart and another section to the front where one’s neck would be located. No support whatsoever just completely flat and an ill fitting cover that clung to nothing. The whole thing looked like a flat tyre that needed to be pumped but unfortunately without a valve. I sent an email over a week ago to say I needed to return the item but have heard nothing since. Discussed. Willie Corbett
24 januari 2025
Antwoord van HNG
Hi Willie,
We sincerely regret to hear about your experience with this order. We strive to ensure that our products meet customer expectations, and it’s disappointing to hear that this was not the case for you.
Regarding your request for a return, we have checked our records and, unfortunately, do not appear to have received any email from you about this matter. The only correspondence we have on file is related to the delivery delay, which we responded to immediately. However, we completely understand your frustration and want to resolve this for you as quickly as possible.
The delay in delivery was due to the severe storms at that time, which affected logistics across multiple regions. While this was beyond our control, we truly appreciate your patience during that period.
Our customer service team will be reaching out to you directly to assist with the return process and ensure this is resolved for you as a priority. We truly value your feedback and would love the opportunity to make this right.
Best regards,
Team H&G🏠🪴
Antwoord van HNG
Hi John,
Thank you so much for taking the time to give us a 5 star review. We are delighted that you were so happy with the service you received😊
We hope to serve you well again in the future.
Best Regards,
Team H&G🏠🪴
Very good customer service when I had…
Very good customer service when I had an issue , great product at great price , would absolutely shop again , thanks hng
12 februari 2025
Antwoord van HNG
Hi Aisling,
Thank you so much for taking the time to leave us this amazing 5-star review! We're thrilled to hear that you had a positive experience with both our customer service and our product. We truly appreciate your kind words and are so happy you’re satisfied with your purchase. We look forward to serving you again soon!
Thanks again,
The H&G Team🏠🪴
Good respond
Thank you for the quick response. I have seen the email you sent. Thanks.
5 februari 2025
Antwoord van HNG
Hi Mary,
Thank you for your feedback. We're sorry to hear about your disappointment. We want to clarify that we did inform you that the radiator cover was out of stock and promptly issued a refund for this item. We also responded to your emails and confirmed this for you.
We always strive to provide the best service possible, and we regret any frustration caused. If there's anything further we can do to assist you, please don't hesitate to reach out.
Best regards,
Team H&G🏠🪴
Gas heater
Purchased a gas heater from HNG after the recent storm..very competitive price and fast delivery from DPD courier..excellent service all round..thank you HNG
5 februari 2025
Antwoord van HNG
Hi Dolores,
Thank you so much for your wonderful 5-star review! 🌟 We're delighted to hear that you found our prices competitive and that your gas heater arrived quickly. We truly appreciate your kind words and your support. If you ever need anything else, we’re always here to help!
Enjoy your new heater, and thanks again for choosing HNG. 😊
Best regards,
Team H&G🏠🪴
Antwoord van HNG
Hi Kevin,
Thanks for your 5-star review! We're glad to hear your mobile gas heater arrived quickly. 🚀 We always aim for speedy delivery, so it’s great to know we hit the mark!
Enjoy your heater, and if you ever need anything else, we’re here to help.
Team H&G🏠🪴
Antwoord van HNG
Hi Carol,
Thank you so much for your fantastic 5-star review! 🌟 We're delighted to hear that you're happy with your mobile gas heater and our service. Your kind words and support mean a lot to us!
If you ever need anything else, we'd be more than happy to help. Looking forward to serving you again in the future!
Team H&G🏠🪴
Wasn't happy at all they laptop tray…
Wasn't happy at all they laptop tray arrived with a crack across the middle therefore unable to use it
I sent picture to company via email already
4 februari 2025
Antwoord van HNG
We are really sorry to hear that your laptop tray arrived damaged, Amy – that’s definitely not the experience we want for our customers. We completely understand your frustration and want to get this sorted for you as quickly as possible.
We replied to your email yesterday at 12:41 and also tried calling you today at 11:50, leaving a voicemail. A follow-up email was sent at 11:56 offering our assistance. If you haven’t seen our emails, they may have landed in your spam folder, so please have a quick check.
We’re here to help and want to resolve this for you, so please feel free to reply to our email or give us a call whenever it’s convenient. Looking forward to sorting this out for you!
– Team H&G🏠🪴
After the reviews I was abit hesitant…
After the reviews I was abit hesitant to order as they were good and bad. But my order came quick enough. I haven't opened it yet.
27 januari 2025
Antwoord van HNG
"Thanks, Katie! 😊 We really appreciate you taking the time to leave us a 5-star review! We understand that mixed reviews can sometimes cause hesitation, so we're glad you gave us a chance. Delighted to hear your order arrived quickly! 🚚🎉 Hopefully, when you open your radiator covers, they’ll be just what you were expecting. If you need anything at all, we're always happy to help! 👍"
– Team H&G🏠🪴
Fantastic company to deal with
Fantastic company to deal with. Order sent out the same day via DPD which was great comfort and was more than happy to order from them again for some of my friends and family.
27 januari 2025
Antwoord van HNG
Thanks a million, Ciaran! 😊 We really appreciate you taking the time to share such a fantastic review. Delighted to hear that your mobile gas heater was dispatched the same day and that you had such a great experience with us! Knowing you'd happily order again – even for friends and family – truly means the world. 💙🔥 If you ever need anything, we’re always here to help!
– Team H&G🏠🪴
Very satisfied....good communication…
Very satisfied....good communication and fast delivery
23 januari 2025
Antwoord van HNG
"Hi Marek! 😊 We're delighted to hear that you're very satisfied with your radiator cover and that our communication and speedy delivery met your expectations. Your support means a lot to us! If you ever need anything, we’re always happy to help. 👍
– Team H&G🏠🪴
Long delivery
I ordered a Jar opener on 28th-Jan. 30th Jan - on it's way, 6th Feb it had reached the parcel centre in Ireland, 7th Feb - delayed expect delivery in 1-3 working days now 13th Feb still waiting.
30 januari 2025
Antwoord van HNG
Hi Pat,
We’re really sorry to hear about the delay with your jar opener, and we completely understand how frustrating that must have been. We do our best to ensure orders arrive on time, but unfortunately, occasional delays can happen once the parcel is with the courier.
If you had reached out to our customer service team, we would have been more than happy to assist in tracking the order and ensuring you got the support you needed. That said, as soon as we saw your review, we looked into it right away and can see that your parcel has now been delivered.
We truly appreciate your patience and hope that the jar opener is meeting your expectations. If there’s anything else we can do, please don’t hesitate to reach out.
Best regards,
Team H&G🏠🪴
I am very happy with my purchase and…
I am very happy with my purchase and with the customer service from HNG. The only reason I gave 4 instead of 5 stars was for the delivery service. The courier company was inefficient and didn't phone in advance or deliver on the agreed day.
27 januari 2025
Antwoord van HNG
Thank you for your honest feedback, Gina! 😊 We're really pleased to hear you're happy with your 9 Seater Rattan Dining Corner Set with Rain Cover and the service you received from us. That said, we're sorry to hear the courier let you down – we completely understand how frustrating that must have been. We truly appreciate your support and will be sure to pass your feedback along to our delivery partners to help improve the experience. If there's anything else we can do for you, just let us know!
– Team H&G🏠🪴
Very quick delivery as promised I'm…
Very quick delivery as promised I'm very happy with the service
29 januari 2025
Antwoord van HNG
"Huge thanks, Paula! 😊 We’re so glad to hear you’re happy with our service and that your mobile gas heater arrived right on time as expected. Your kind words mean a lot to us! If you ever need anything, don’t hesitate to reach out. Enjoy the warmth! 🔥❄️"
– Team H&G🏠🪴
Antwoord van HNG
"Thanks so much, Rose! 😊 We really appreciate you taking the time to leave us a 5-star review. Delighted to hear you were happy with our service and that your mobile gas heater arrived promptly! 🔥🚚 If you ever need anything, we're always here to help. Stay warm and cozy! ❄️😊"
– Team H&G🏠🪴
Great company to work with
Great company to work with.
Had a great experience with this company
Product absolutely perfect for what I wanted.
22 januari 2025
Antwoord van HNG
"Thanks so much, Patricia! 😊 We're thrilled to hear you had such a great experience with us and that your new 7 Seater Garden Rattan Sofa Set is just perfect for your needs. We truly appreciate you taking the time to leave this wonderful review! 🌿🛋️ Wishing you many relaxing moments in your garden! ☀️"
– Team H&G🏠🪴
Happy with recent purchase
Happy with recent purchase. Quick delivery of radiator covers
20 januari 2025
Antwoord van HNG
Hi Karen, thank you for taking the time to give us a lovely 5 star review🙂
It's great to know you were delighted with your recent shopping experience with us. Hopefully we can be of assistance to you again in the near future.
Kind Regards,
Team H&G🏠🪴
I ordered my item almost 3 weeks ago
I ordered my item almost 3 weeks ago, but still have not received it.
27 januari 2025
Antwoord van HNG
Hi Rita,
We are sorry for the delay with your order. We have reached out to you via email to explain this delay to you and have also given you up to date information.
Your order is being delivered today and we thank you for your patience.
Kind regards,
Team H&G 🏠🪴
Pleasure to deal with
The agents I dealt with were extremely helpful when my order was put on back order and were very accommodating when I wanted to amend my order. I am very pleased with the quality and beautiful appearance of the Ardmore radiator cover
27 januari 2025
Antwoord van HNG
Hi Melika Sabrina,
Thank you so much for your kind words and for taking the time to leave us this fantastic 5-star review! ⭐️ We're delighted to hear that you had a great experience with our team and that you're loving your Ardmore radiator cover. If you ever need anything else, we're always happy to help!
Enjoy your new radiator cover, and thanks again for choosing us! 😊
Team H&G🏠🪴
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