Had difficulty contacting about the delay in my order but when I got hold of the staff they were very helpful.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Delivery delayed due to insufficient stock to fill my order. Hobbysew team reached out and explained the situation, recommending a similar product to complete my order. Order was delivered within 2... Toon meer
I recently bought a sewing machine. It was way cheaper than in other retailers. Shipping was fast, I received it in 48hrs. Customer communication could be improved to inform customers when parcels ar... Toon meer
Bedrijf heeft geantwoord
Saw some negative reviews so was a little hesitant. Ordered a cross stitch kit that was discontinued and surprisingly it said it was in stock and I have received the item! Soo happy! Only negative w... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hobbysew, Australia's No.1 sewing machine and patchwork specialist stores, with the best products, machines, & classes. We make crafting a pleasure and help you create master pieces.
Contactgegevens
Shop 4/2 Garling Rd., Kings Park, 2148, NSW, Australië
- 02 9621 4000
- hsenquiries@hobbysew.com.au
- hobbysew.com.au
4,4
Uitstekend
546 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great pricing
Great pricing. Helpful product info on the website. Delivery was unbelievably FAST!
Thank you!
31 mei 2025
Very bad customer service
They don’t answer the call
Even if they answer they say they will call you back
Never call back
30 mei 2025
Scam
Don't bother to deal with this online shop, pure scam. I bought a sewing machine there and it stopped sewing after a couple of months. I have been trying to reach them for months, but no single phone call was answered, and they never answered my emails.
1 maart 2025
Review zonder uitnodiging
Easy to find what i needed
Easy to find what i needed. Paypal is my preferred payment option so was happy to be able to pay this way. Quick delivery.
1 mei 2025
Item I was looking for
2 mei 2025
Shop is beautifully set out
Shop is beautifully set out. Helpful staff. Well lit. All good.
1 mei 2025
Great customer service answered all my…
Great customer service answered all my questions and went and got answers to things she was not sure off
30 april 2025
You had the dmc colours I wanted
You had the dmc colours I wanted, but thought postage was a bit steep for just 2 skeins
30 april 2025
Big Mistake
I have a sewing machine - I was advised it couldn't be repaired as a result of this I purchased a new machine (Brother$598) from what I believed to be a reputable company. I have subsequently managed to repair the machine and wanted to return the new purchase which is still in the original box unopened - their policy is not to return due to a change of mind.
22 april 2025
Review zonder uitnodiging
Great range of products at very good…
Great range of products at very good prices. Have bought from this store on previous occasions and always prompt and reliable delivery and service. Polite and helpful staff when I had an issue and resolved speedily. Happy to recommend and will be back.
8 april 2025
Excellent customer service all the way…
Excellent customer service all the way through to the delivery driver
8 april 2025
Very happy with my chair
Very happy with my chair. It is comfortable and very supportive. Fast delivery
8 april 2025
Good price and delivered quickly
1 april 2025
Hobbysew staff are always friendly and…
Hobbysew staff are always friendly and helpful. Easy to deal with and amazing service. (kings Park is the store i go to the most, but have been to others.
2 april 2025
Antwoord van Hobbysew
Thank you for your lovely review.
Appalling communication
Placed an order on 5th March. I kept waiting for order and finally tried to contact them via form on their website. I did this several times every few days and no one bothered to contact me at all. If there was a delay, a simple phone call or email explaining the reason would be courteous. So disappointed. Finally received the order on 27th March. This is no way to treat customers.
5 maart 2025
Review zonder uitnodiging
Antwoord van Hobbysew
We are very sorry that you experienced such a delay in your order. Please be assured we are always trying to improve our service.
Hobby see online worked well for mechoices we easy to view and…
Online choices we easy to view and select from and delivery was within a reasonable time frame.
2 maart 2025
Antwoord van Hobbysew
Many thanks Rhonda
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.