Hodsons of Penkridge Reviews 

Recently bought a used car from Hodson Ford during lockdown. I was a little concerned due to being unable to properly inspect inside the car, that things needing attention might be missed. Andy the salesman who I dealt with was upfront and told me of a door repair that needed doing. Once I
collected the car it had to go back in twice more during the first 2 weeks for minor issues that I found but both times Andy and the Service Dept were very helpful and apologised for me having to go back again. All the issues were sorted quickly and I wasn’t once made to feel like I was being a nuisance. I would highly recommend Hodson Ford

Had my car in for bodywork repairs, the timing was a little longer than expected but this wasn’t down to the garage themselves. Amazing service from Sharron who kept me up to date the whole time with what was going on.
I’m so so happy with my car, honestly looks brand new again! Thank you!

I had never heard of this company who repaired my car after an accident and what a fantastic first class repair they did can’t praise them enough. They even valeted inside and out before delivering it back to me.
Such a professional and caring service (l thought these type of companies had disappeared).
Thank you Hodsonford for such professional and caring staff.

I have a service plan. My Ford Focus was collected from my home, brought back to me at the appointed times and the 2-year service was completed smoothly. I have used Hodson Ford for many years and have always been very pleased with the service provided and the quality of their work. I am particularly impressed by the after-service online video of the inspection of the car!

Completely hassle free they picked up the car, serviced and mot them delivered it back

Car collected first thing in the morning, serviced, MOTed and brake fluid change, returned early afternoon. Great service and care taken, have used dealership for many years now.

Managed to scratch the underside of the sill in my newish Focus.
Phoned Hodsons my Local Ford Franchise and arranged to get an estimate on the same day. Guy then booked my car in for following Tuesday. When I arrived a quick phone call from car park and someone come out and explained again what they were going to do and said they would phone next day to arrange collection. Phoned as promised paid by card over phone and went to collect car. Again quick phone call and someone appeared with my key. Showed me the job they had done. Had a quick chat and then away. The job was excellent, I was very pleased as i was so annoyed at how the damage had occurred in the first place. Hodsons had done a great job, followed guide lines and made me fell very safe during my visit to their premises. I would recommend Hodsons Ford to anyone wanting to have any repairs carried out or indeed buy a car. First class service every time I visit. Thank You.

Excellent service and communication from start to finish. Repairs were completed on time and to a high standard. Very pleased and would highly recommend.

Another fantastic service from all the Hodson Ford team! The commitment from these guys for all that work there is unquestionable the car went in for a service today and what a credit they all are, thank you Ian for taking the car in for us and Chris sending it back in show room quality and that’s not an exaggeration it was immaculate so a massive thank you! From the girls on the desk to the sales team etc the service all the guys give is second to none thank you all again 👌👌wouldn’t go anywhere else. Wayne and Nicky 🥇

Hodson's repaired my Golf for me after someone forgot to stop and hit the back of the car. The service was just great, the car was collected, I got regular updates, the car was delivered back exactly as promised. The quality of the repair appears just right, I can't tell at all that it had a bump. The staff were always polite and courteous, really good to deal with, thoroughly recommended!

Great from start to finish.

I was sent a generic email and responded with an enquiry. Russell responded in quick time with the requested information. We spoke on the phone and arranged a major service and MOT. Russell also arranged for my car to be collected and delivered to my home address.

I was sent a link to a video of my car on the ramp with a review of some of details (fluid temperatures) and the tyre tread being measured.

All in all a great experience. Thank you.

My little Focus marked her third birthday with an MOT and service at Hodson Ford - and we were both delighted by the experience.
She was picked up from my front door at 8am as scheduled, and returned in daylight hours, by a driver who followed Covid protocols meticulously.
The vehicle was immaculate inside and out when she returned, and pleasingly the driver waited for me to make a full inspection before heading back to Penkridge.
During the MOT/service, I received a YT video highlighting the work from the service workshop controller, Lucy Kingscott. I raised a small issue and it was resolved in real-time via e-mail.
Even before my vehicle returned, I was rung by the service team leader, Charlotte Allen, to make sure I was happy with the process, and that any concerns had been resolved to my satisfaction.
She later rang to ask my views on Ford's service plan contract, outlined the Ts & Cs for a new one, and I was very happy to agree to 'sign' an extension.
From the start - when I was contacted by mail and phone by Hodson Ford about a date/time for my MOT/service - to the last, I was delighted.
As a long-standing business journalist, I've heard a great deal of chatter over the years about implementing 'best practice' within a business.
Sadly, it is so often far from the reality whether for global corporates or local SMEs.
Am delighted to say that this was a customer service model to follow.
Ian Halstead
PS: The Focus was equally pleased by her treatment.

My daughter-in-law took her car in for a warranty job as her windscreen wash was not working.. When she dropped the car off she was asked by the service advisor "what screen wash did you put in" her response was tesco. Then straight away she was told that is the problem it will not be warranty work so there would be a £50 diagnostic charge for them to just look at it.. Absolute joke.. Yes they did clear the so called blockage but won't be using this garage again..

Greeted by the front of house staff, they were efficient, helpful and very knowledgeable. My car was ready on time and they had cleaned and vacuumed it. Anyone who thinks main dealers are expensive is completely wrong. I even had a twelve month roadside breakdown and recovery package included in the price. Fantastic service from start to finish, can’t praise hodson Ford enough.

I take my car here yearly for its m.o.t. and service when due. The service you receive is first class, when you walk through the door the staff are friendly and helpful,and always greet you with a smile, nothing is to much trouble, If you can't get there yourself they are always willing to pick up your car from your home. If I'm looking to change my car, then I tell them what I'm after, they go out of there way to help me. If you haven't been here, then your missing out, thank you Hodson Ford for many years of great service.

I found the staff all really friendly and helpful, the price reasonable and would definitely recommend this service

I had a problem with my Ford Mondeo mark v. The auto gearbox had not been working correctly caused by a faulty oil pump.Although I had to take my car into Hodsons 3 times , twice for diagnostics and once to finally fix the problem,I am pleased that the fault has been sorted out.Staff are always helpful and pleasant.