HoldenCopley Reviews 

1.194
TrustScore 5 uit 5

4,9

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Beoordeeld met 5 van de 5 sterren

Sold our house with Holden and Copley and had a really great experience. Even though the chain we were in was a challenging one! I mainly dealt with Lydia and Josie who I cannot fault, both were incre... Toon meer

Beoordeeld met 5 van de 5 sterren

We had a great experience with Luke, Senior Sales Negotiator at Holden Copley, while buying our first home. Luke was very helpful from the beginning. He understood our budget and requirements and s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We had lately twice interactions with Holden Copley & really very pleased with their professionalism. Right from first contact to the journey of purchase , they helped and supported through out. Espec... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The Arnold Team have given us great experience - even if a succession of potential buyers didn’t. The team managed all the viewings and fed back any comments. Once we secured a sale, Melissa was very... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Makelaardij

Geschreven door het bedrijf

HoldenCopley are a multi-award winning estate agent. We commenced trading in 2014 and are proud to have prominent High Street offices in Arnold, Hucknall, Mapperley, Long Eaton and West Bridgford, giving HoldenCopley and their clients full coverage of the city and surrounding areas. We have prominent high street offices dedicated to residential sales, commercial sales, lettings and property management and have an experienced team with an ongoing commitment to delivering the finest range of estate agency and property services to clients and customers. We are confident you can trust us to handle all of your property requirements in an efficient and effective manner and always hold your best interests at heart. Our two directors, Steven Holden and Matt Copley – have both operated in Nottingham and the surrounding area for over twenty five years and are actively involved in the day to day running of the business.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 85% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,9

Alle reviews

(1.194)

334 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Extremely efficient

Extremely efficient, friendly, helpful and great follow up procedures. Super service.

10 september 2026
Review zonder uitnodiging
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Antwoord van HoldenCopley

Thank you for your lovely review! We’re delighted you received such friendly, efficient and helpful service from our team.

Beoordeeld met 5 van de 5 sterren

Lianna was helpful and informative with…

Lianna was helpful and informative with brilliant communication skills throughout, what turned out to be a long winded purchase process (no fault of hers)

Would happily work with Lianna again on future purchases

10 september 2026
Review zonder uitnodiging
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Antwoord van HoldenCopley

Thank you Matthew!

Beoordeeld met 5 van de 5 sterren

Second time selling through Holden Copley.

This is the second time I have sold a property with Holden Copley, Arnold, Nottingham. Kira and the team have handled my sale, now STC on this occasion. Like before, the communication and professionalism has been exemplary. I would recommend this Estate Agent and in particular the Arnold team to anyone looking for a seamless, interactive experience. Thanks so much to everyone handling the sale of my property.

9 september 2026
Review zonder uitnodiging
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Antwoord van HoldenCopley

Thank you for choosing HoldenCopley for a second time! We’re delighted that Kira and our Arnold team have once again provided such professional service and excellent communication. Thank you for your recommendation, and we look forward to supporting you through to completion!

Beoordeeld met 5 van de 5 sterren

Kira of the HoldenCopley family

Kira has been looking after us since our initial enquiry into one of the properties HoldenCopley have listed. Since the beginning she has been honest and worked tirelessly to find an arrangement that suits both the sellers and ourselves, we have finally managed to secure the purchase so we will sadly be moving on from Kira to one of the other members of staff to aid with finishing the sale,
Thank you for all the help and masses of background work to make our dream home a possibility.

7 september 2026
Review zonder uitnodiging
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Antwoord van HoldenCopley

Thank you for your wonderful review! We’re delighted that Kira’s honesty, dedication and hard work helped you secure your dream home. We’ll be sure to pass your kind words on to her, and our team looks forward to supporting you through the rest of your purchase!

Beoordeeld met 5 van de 5 sterren

Property purchase

We purchased our new property through Holden Copley and found them very professional. We especially appreciated the help from Sheryl who liaised with us and the sellers at every stage. She managed to speed things up and clarified queries speedily. It’s the first time we experienced this coordination with a property purchase and it helped achieve the completion within a three month period. Thank you to all the team at Holden Copley, we would recommend you to others.

9 september 2026
Review zonder uitnodiging
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Antwoord van HoldenCopley

Thank you for your wonderful review and recommendation! We’re delighted that Sheryl’s communication and coordination helped keep your purchase moving and achieve completion within three months. We’ll be sure to share your kind words with her and the team!

Beoordeeld met 5 van de 5 sterren

Great experience with Holden Copley

Great experience with Holden Copley on Mapperley Plains. From the viewings with Ellie and Simon, through to a great experience with the staff Archie and Ella, all provided a friendly, approachable and professional service. Very quick to respond to enquiries and go the extra mile to make your experience with them easy and enjoyable. Highly recommend these guys.

8 september 2026
Review zonder uitnodiging
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Antwoord van HoldenCopley

Thank you for your wonderful review and recommendation! We’re delighted that Ellie, Simon, Archie and Ella provided such friendly, professional service and made your experience easy and enjoyable. We’ll be sure to share your kind comments with the whole Mapperley team!

Beoordeeld met 5 van de 5 sterren

Wow what a great experience with Holden…

Wow what a great experience with Holden Copley, first time using these guys and I was not disappointed, let’s start with the viewing, the guys in the office did everything to make my appointment for the viewing as smooth as possible, then the viewing itself which was carried out by Simon was very professional, he was very knowledgeable about the property and made the viewing experience a good one,
Then when entering the office to put in an offer I was made to feel very welcome and was greeted by Ella and Archie, once again very professional and calming and they were both very helpful in what was a big decision but they made me feel comfortable and relaxed, from putting in the offer I have been made aware very promptly of any updates, after using other estate agents in the area I can’t recommend Holden Copley enough
Many thanks guys

8 september 2026
Review zonder uitnodiging
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Antwoord van HoldenCopley

Thank you for your fantastic review and recommendation! We’re delighted that Simon, Ella and Archie made your viewing and offer experience feel smooth, welcoming and reassuring. We’ll be sure to share your lovely comments with the whole team!

Beoordeeld met 5 van de 5 sterren

Very good

Here's a concise review you could use:

**⭐⭐⭐⭐⭐**

We had a great experience with Holden Copley Hucknall. Lianna and Sarah were both really helpful, professional, and friendly throughout the whole process. They kept us informed every step of the way and were always quick to answer any questions we had. We would highly recommend them to anyone looking to sell a property. Thank you, Lianna and Sarah, for all your hard work!

7 september 2026
Review zonder uitnodiging
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Antwoord van HoldenCopley

Thank you for your wonderful review and recommendation! We’re delighted that Lianna and Sarah provided such friendly, professional support and kept you informed throughout your sale. We’ll be sure to pass your kind words on to them both!

Beoordeeld met 5 van de 5 sterren

Esta Dunn has made this experience of…

Esta Dunn has made this experience of purchasing a property stress-free.
She is both professional & friendly. She listens & responds promptly.
Thank you Esta

7 september 2026
Review zonder uitnodiging
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Antwoord van HoldenCopley

Thank you for your lovely review! We’re delighted that Esta’s friendly, professional approach and prompt communication made your property purchase feel stress-free. We’ll be sure to pass your kind words on to her!

Beoordeeld met 5 van de 5 sterren

Thank you Andrew

Andrew Morrison (Hucknall Branch) has accompanied us on a couple of viewings and we wanted to acknowledge how professional and knowledgeable he has been.

6 september 2026
Review zonder uitnodiging
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Antwoord van HoldenCopley

Thank you Scarlett!

Beoordeeld met 5 van de 5 sterren

We have used holden and copley 3 times…

We have used holden and copley 3 times over the last 10 years. We have always had a good experience, kept us updated througout. I can highly recommend them. The staff are brilliant and Melissa was the person dealing with us on this move. Thank-you. Mrs Maloney.

4 september 2026
Review zonder uitnodiging
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Antwoord van HoldenCopley

Thank you for choosing HoldenCopley for the third time, Mrs Maloney! We truly appreciate your continued trust and recommendation. We’re delighted that Melissa and the team kept you well informed and provided another positive experience.

Beoordeeld met 5 van de 5 sterren

Home sale

We are very impressed with Holden Copleys communication. Kept us informed all the way through the process. Showed people round and got us a good price. We will definately use them again. 100% satisfied.

3 september 2026
Review zonder uitnodiging
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Antwoord van HoldenCopley

Thank you Lisa!

Beoordeeld met 1 van de 5 sterren

I had an appointment to view a house…

I had an appointment to view a house today at 4:00 PM, which had been confirmed through two text messages, one email confirmation, and a preliminary phone call.

I arrived at 3:45 PM and stayed until 4:18 PM. During that time, I drove around the area three times and also walked around on foot, trying to find a house that matched the one shown in the listing photos.

Nobody showed up, I received no phone call, and after I made three attempts to contact them myself, I was simply told that they would look into it. I couldn’t even find the property, despite this being a new development with only around 30–35 houses built at this stage.

This was an extremely unprofessional experience and showed a complete lack of interest or respect for the customer’s time. The vague responses I received, both after contacting them and throughout the whole process, only made the situation worse.

Based on this experience, I certainly would not recommend this company.

If required, I can provide Colden with screenshots of all the messages and the email I received confirming the appointment. However, the easiest solution would simply be for them to check their own records and identify where their mistake occurred.

Avoiddd!!!

29 augustus 2026
Review zonder uitnodiging
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Antwoord van HoldenCopley

We’re genuinely sorry to hear about your experience and completely understand how frustrating and disappointing this must have been, particularly after your viewing had been confirmed several times. This is not the level of service we aim to provide. As Trustpilot only gives us limited information, please email [directors@holdencopley.co.uk] so we can identify the appointment and investigate exactly what happened. We take feedback like this very seriously and would be grateful for the opportunity to look into this properly.

Beoordeeld met 5 van de 5 sterren

Smooth service

Well known company for selling houses in my area. Good initial contact, photos very good and property details sorted.
All staff very helpful and Josie kept me updated throughout.

26 augustus 2026
Review zonder uitnodiging
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Antwoord van HoldenCopley

Thank you Richard

Beoordeeld met 5 van de 5 sterren

Ben is amazing!

Ben was amazing. Stuck with us every step of the way, went above and beyond to support in any way he could. He was very prompt in both phone calls and emails, kept on top of everything really well. Highly recommend Holden Copley - simply because of Ben! He deserves a raise!

21 augustus 2026
Review zonder uitnodiging
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Antwoord van HoldenCopley

Thank you for the kind review

Beoordeeld met 5 van de 5 sterren

House sale

From the beginning to end the house sale was seamless. I was kept informed on a weekly basis around the progression and Sheryl was brilliant. She called me weekly, and let me know where the solicitors were with their enquiries.
If you are looking to put your house on the market, I would recommend Holden Copley for sure.

25 augustus 2026
Review zonder uitnodiging
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Antwoord van HoldenCopley

Thank you for your lovely review and recommendation! We’re delighted your sale went so smoothly and that Sheryl kept you well informed throughout. We’ll be sure to pass your kind words on to her!

Beoordeeld met 5 van de 5 sterren

Fantastic service

We had a Great experience with Karen at HoldenCopley & would highly recommend her. Communication was excellent throughout the whole process, which was especially important as the property was in Derbyshire while we as the sellers live on the south coast. She kept us well informed & made everything stress-free as possible, always professional & helpful. Thanks for all your help

25 augustus 2026
Review zonder uitnodiging
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Antwoord van HoldenCopley

Thank you for your lovely review and recommendation! We’re delighted Karen kept you well informed throughout and made the distance feel much easier to manage. We’ll be sure to pass your kind words on to her!

Beoordeeld met 5 van de 5 sterren

Holden Copley has a ton of wonderful…

Holden Copley has a ton of wonderful reviews, and now I know why. From the very start they handled the sale of my property flawlessly! I’m so relieved I didn’t opt for one of the myriad of firms out there stating you can sell your property almost no fee. These sites are a nightmare and you get what you pay for. It’s stressful enough selling a property you should hand it over to the professionals so you can relax. I was kept upto date on all parts of the process at every stage. Thank you so much Holden Copley you deserve you great reputation 👏👏

25 augustus 2026
Review zonder uitnodiging
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Antwoord van HoldenCopley

Thank you so much for your fantastic review! We’re delighted that you felt supported and well informed throughout the sale, and that our team helped make the experience as smooth and stress-free as possible. Your kind words and recommendation mean a great deal to us!

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