HOLD Kings Cross - Self Storage Reviews 

I’ve been a customer of Hold Self Storage for several years now, and the recent changes under new management have made a world of difference. The level of customer service is truly exceptional, with staff always going the extra mile to ensure all my needs are met. They’re friendly, professional, and genuinely helpful—whether it’s assisting with access or providing helpful storage tips.

One of the best upgrades since the new management took over is the larger car park. It used to be a bit of a hassle finding space, but now, with plenty of parking spots available, loading and unloading is so much easier. It’s clear they’ve really thought about convenience.

The addition of work pods is a game-changer. I often have to catch up on emails and work while I’m on-site, and the comfortable, quiet workspaces give me a great place to focus. Plus, the new facilities like better Wi-Fi and clean restrooms make it feel like more than just a storage location—it’s a place where I can get things done efficiently and comfortably.

Overall, the new management has elevated Hold Self Storage with thoughtful improvements and top-tier service. Highly recommend!

Top quality service. Armeet was incredibly attentive and ran me through the options. Would recommend if ever you need some space whilst moving home.

I had a lot of stress taken off my shoulders during the recent move thanks to the help of staff at Hold in Kings Cross. Thank you for being so helpful, I'll definitely recommend you to everyone.

Loved the fact I could do all the boring check in bits at home so when I came to the store all I needed to do was have a cup of tea and sign the contract. The staff were super friendly, thanks Hold storage!

Needed storage for the summer, service was fantastic and would definitely recommend & will be using again in the future. Big thanks to James.

It was about time we had a good clear out and needed somewhere to store our things - enter Armeet & Hold. Really pleasantly surprised with the whole process, super smooth, dead easy and way less stressful than I'd anticipated. Thanks guys, A++ service & highly recommended!

I have been using Hold for a while now and whenever I go into store the staff are superb and the desks by reception are a great place to email and take calls.

Convenient location. Really friendly and helpful staff Daniel, James and Armeet. All very clean and well organised. Would definitely recommend.

So easy. Dan helped me understand my quote he was digilient helpful and quick. In times of stress when moving, this us exactly the kind of service you need.

Amazing customer service especially Dan Sonia Deon and Armeet! Thanks for keeping my belongings safe :)

It was probably the most pleasant experience I’ve had with any service provider. The staff were so friendly, supportive and provided expertise on my move that I hadn’t thought of. You don’t often see businesses take initiative anymore, James and Armeet went out of their way to support me. They offered water when I looked tired, they helped when i lost my keys to my lock.

Can't fault the team - I was looked after by Armeet, who was brilliant from start to finish

Contemporary self storage experience in a fantastic setting - clean, modern, great staff & family owned to boot. What's not to like!