Barclays Reviews 

I used the webchat today to ask a simple, standard question re a transfer of money to be made through a local branch rather than through the Barclay Online Banking services.

It took SIX agents to understand and respond properly! This is deeply disconcerting and alarming - employees of a bank are supposed to understand a customer's request, otherwise a critical error could be made.

I do wonder where they get some of their bank staff and call handlers from, to be honest.

Time to bring the Call Handling and Customer Services jobs back to the UK from abroad, I think.

UPDATE* 08.08.23:

After finally being able to understand a simple request to close all but one, necessary account, I have managed to get what I needed done. This took a few days and the involvement of no less than three agents. The web chat is appalling and the telephone service is another challenge altogether, and not a welcoming one at that!

I have managed to switch to another bank which is based in the UK together with its' customer service staff. And this new bank's staff can resolve an issue within 2 hours (rather than a few days), are friendly, helpful, knowledgeable and can understand the customer's requirements without having to ask for the instructions to be reiterated. In short, they work together and actually communicate. Barclays could take a leaf out of their book. Barclays know who that bank is.

Date of experience: 25 February 2021

Edit

My wife and I have been Premium Account Customers for a very long time. Living in a rural setting in Carmarthenshire, nearest branch is in Carmarthen, a return journey of 34 miles. It used to provide an excellent service pre pandemic. Not anymore! It’s staffed by 2-3 young females in the foyer who appear to have just left secondary schools. Forget about any important, personal transaction unless you have an appointment which can be up 2 weeks! Imagine the frustration especially to OAPs like ourselves! I had a Barclays mobile App on my iPhone which I was comfortable with, able to navigate my way around for all my needs etc. After upgrading to iPhone 14 Pro Max, I managed to transfer all my Apps, data, family photos etc except the all important Barclays App! I have spoken with several Customer Service Advisors over the past fortnight, being given different information, some quite misleading to say the least. The need to get a Pin Sentry Card Reader, Telephone Banking etc were always mentioned despite my informing them repeatedly I never had Telephone Banking and that I didn’t want it, only reason being difficulty in remembering different passcodes!
It wasn’t simple! Then, I was promised a passcode in the post which I received today (13th July). Spoke with member a staff member called Susan who managed to cut me off accidentally halfway through the protracted conversation, didn’t have the common sense to ring me back although she had my contact numbers! Then, another very patient female staff who had an Irish accent but, corrected me politely saying she was from Cossova (if I remember correctly?). She tried her level best but, still couldn’t succeed. Finally, I requested her to make an official complaint on my behalf, noting all the issues on the system and acceded to my request to get her Manager to ring me tomorrow between 10.00 and 1.00pm. There appears to be some serious training issues with left hand not knowing what the right hand is doing! Barclays used to be one of the best but, it is nowhere near the top insofar as customer services are concerned! If any, heading towards the bottom of the pile !

I feel i got the best credit repair service with Barclays among all. Real fast, efficient and reliable to use as a private agent also. I will tell more later

Unglaublich unseriös. Stellen Schufaanfragen ohne Vertragsgrundlage und ohne dass bei denen eine Anfrage gemacht wird. Vermute sie sammeln Kundendaten zum weiterverkauf.

Festgeld Konto im Dezember 2022 eröffnet und seit dem komme ich nicht mehr in mein Konto, Hotline seit Tagen nicht erreichbar, auf Mails wird gar nicht reagiert, etc. Selbst auf eine Beschwerde Mail über Impressum@ wird seit Tagen nicht reagiert!

Unzumutbar für Kunden!

Wie haben die eine Lizenz erhalten!

Welche Rolle hat eigentlich die BaFin? Oder ist das auch nur eine Briefkasten Firma?
Bananenrepublick Deutschland!

Ich erwarte von einem Kreditkartenanbieter, dass er erreichbar ist, maximal Innerhalb 48h- das ist nicht zu viel verlangt. Jetzt funktioniert meine Karte seit 2 Wochen nicht und es meldet sich keiner, die Nachrichten in der App und im Onlinebanking laufen ins Leere und an der Hotline geht nie jemand dran... so unseriös!!!! Finger weg von Barclays