Home Alliance Reviews 149

Their customer service reps and schedulers on the phone were the worst. The gave us time windows for the service tech to arrive and they never did. Then when we called to check in and see if they were still coming they assured us the tech was just late only to learn he would never show. We waited at home on 3 separate days with no tech arrival.

Was quoted a price of $1289 to "Spark Module is malfunctioning and should be replaced maintenance re- wiring"

Called Viking who told me the cost would be $500.

Got a membership in 2023, was supposed to come with a free "air conditioner tune up." However, when we called for a very simple air conditioner service (the drain line needed to be cleared) they sent someone out who then told us this would cost $369. Not believing this was possible, since many places advertise this service for under $100, we called in. And they told us that thanks to our "membership" we didn't have to pay $99 for the tech to come out (no one charges that) AND we were getting a discount on a service that was usually $410.

After they left we called the company who had installed the unit on the roof 4 years ago. They came out (FOR FREE) cleared the line (FOR FREE) and told us that it was at MOST a $70 job since the drain line was so short.

DO NOT GET A MEMBERSHIP WITH THIS PLACE!!!

They did a good job scheduling the work. Jerry, the technician, did a good job fixing my refrigerator.

I manage several properties around LA and have the yearly membership with Home Alliance. This week alone they assisted with two separate properties across town from each other. By using these guys I know the service will be handled in a fast efficient manner with a call from the technician to explain the issue and provide a solution for the repair. Alex is always great and calls or texts me with necessary updates.

Scam company. Will spam your info out to others and you'll be deleting unwanted spam texts about home appliance offers until you change your number. You can block the numbers but they keep changing them.

When I called Home Alliance, I was sold a 99 dollar plan that entitled me to a 10% discount and free estimate fo appliance repairs . I said sure, why not There was no mention that I would be billed once a month and did not realize it until I was billed the next month Come on, who is going to pay 99 bucks a month so that they could get a discount on future appliance repairs? I called to cancel which they said they will but the experience left me feeling like I had been scammed . On the plus side the fridge repair was done properly and it is still working the price, however, was off the charts It took one hour to perform the work and they charged 900.00 when I complained they said they don't charge by time, but by the specific job they did . Why is it so hard to find a trustworthy appliance repair company?

I called what was branded as a local company and setup an appointment to fix a washer and dryer. I was given a special promotion for a reduced site visit fee. Then I received an email for my receipt and a notification that I had signed up for a monthly fee for home protection. THIS WAS NEVER DISCUSSED ON THE PHONE! Never made clear. Just a note in the email that they were happy to have me as a member.

Tom Gee was amazing and I've never had a technician who was so thoughtful, kind, smart and left everything impeccably clean. He even gave me his cell phone number in case I had an emergency issue. Superior service and I'm so grateful.

Very professional, on time, and cleaned up after job was perfected. Would highly recommend to friends and family.

First off I would like to say that the customer service at this location is by far the worst comparing nearby locations. A worker named Nick (young caucasian male, in 20s, works at Alliance Location) was extremely rude, the laziest retail worker I’ve ever met. Instead of making the store a cozy welcoming environment where workers are polite and are always ready to assist a shopper, Nick and other workers had a horrible attitude, even kicking kids out the store who I’m assuming had the intentions of buying a floor mat, as I was a customer in the store while it was happening. The group of kids were not disruptive or distracting, and the workers there deprived them of their shopping experience and ruined there day. I really hope corporate can have a talk with the workers at this location because it’s ridiculous.

Enrique was the best. He diagnosed the issues with my electrical problem quickly and fixed it. He was very informative and professional. I will always call him when I need any electrical work done. He is extremely knowledgeable about electrical issues and multiple ways to fix them. Kathy

We had trouble with out washer in our home in LA last November 15, 2023 and I was anxious that nobody would show up within the week. I called HomeAlliance, and thank goodness, their tech showed up on the same day. Not Only was he on time, but he also fixed my washer the very next day. From their representative down to their field personnel, I highly recommend this company,

Eli did a great job and took the time to explain the mechanism and workings of my refrigerator. I highly recommend.

My experience was excellent and Vitali was great!

Alex the technician who cleaned our ducts provided the best and timely service.

Magomd was very professional he answered all my questions he did a great job on my refrigerator thank you so much

I understood the kind of problem with the refrigerator and its cost. The technician was kind and considerate.

Jack was very responsive and very professional installer very happy yeah thank you

Goofy me, decided to try to watch 2 very dirty welcome mats in our front-loading washer. They were so dirty that the washer got clogged! So I needed to find someone to fix the clog. Marcus was very personable and did everything he could to fix it. With success, I might add. I will definitely use him in the future, and recommend him to anyone that needs to get their appliances fixed.