I’ve just had enough of using this company. Last year I had a long running saga because they claimed my underground tank was unsafe and tanker driver refused to deliver even although certas had del... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This is the first time ordering from this company, and honestly, cannot fault them. I ordered the heating oil on Thursday, it was delivered the very next day despite paying low price for longer de... Toon meer
Bedrijf heeft geantwoord
Wouldn't normally hesitate from ordering heating fuel from Home fuels direct however after today's quote I'm now ordering from Johnston fuels here in Scotland, Home fuels direct today 27th May = £1... Toon meer
Bedrijf heeft geantwoord
After reading all the comments online from other heating oil users having had their oil delivery cancelled after ordering in the last few weeks, I have to say that HomeFuels Direct (Larbert) kept to t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
✅ The Uk’s favourite Online Supplier Of Home Heating Oil
Contactgegevens
70-74 Brunswick Street, TS18 1SW, Teesside, Verenigd Koninkrijk
- 01642 700725
- info@homefuelsdirect.co.uk
- homefuelsdirect.co.uk
3,9
Goed
9K reviews
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Great company
Great company. Easy to get a quote and very competitive prices. Just ordered some oil for my mum!
11 mei 2026
Review zonder uitnodiging
Antwoord van HomeFuels Direct
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Never had a problem
Have dealt with Home Fuels Direct for several years . Price is competitive and delivery on time. Kept informed throughout. Swift refund if you have ordered and paid for too much.
10 april 2026
Review zonder uitnodiging
Antwoord van HomeFuels Direct
Thank you for your positive feedback. We are delighyed to hear that you are happy with the service you received and ruly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.
I am very satisfied
I am very satisfied. Fast delivery without any problems.
8 mei 2026
Review zonder uitnodiging
Antwoord van HomeFuels Direct
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
Great service and price!
Great service and price! James c 02/05/26
2 mei 2026
Review zonder uitnodiging
Antwoord van HomeFuels Direct
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Another order completed today 1/5/26 AC…
Another order completed today 1/5/26 AC with HOMEFUELS DIRECT.
Always the cheapest price & delivered on time if not before. Reliable company & my go to place for my heating oil
1 mei 2026
Review zonder uitnodiging
Antwoord van HomeFuels Direct
Good afternoon – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
respond quickly if a problem with…
respond quickly if a problem with delivery. Never leave you hanging around waiting for delivery. good people.
8 januari 2026
Review zonder uitnodiging
Antwoord van HomeFuels Direct
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Heating oil grant.Had it not been for the email from…
Had it not been for the email from Homefuels Direct I would have been unaware of the government help for heating oil users.
I received a prepaid e-voucher for £300.00.
So many thanks!
8 april 2026
Antwoord van HomeFuels Direct
We're happy to hear that our email helped you become aware of the government assistance for heating oil users. Thank you for sharing your positive experience with us!
Kind Regards
Certas Energy.
So easy to use the app and the fuel…
So easy to use the app and the fuel cheapest around. Highly recommend K.S 22/04/2026
22 april 2026
Review zonder uitnodiging
Antwoord van HomeFuels Direct
Good morning Kim,
Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us.
Kind regards,
Certas Energy
Very satisfied
Very easy to get a quote and make an order and price was competitive with other providers. JW 21-4-26
21 april 2026
Review zonder uitnodiging
Antwoord van HomeFuels Direct
Hi - Thank you for taking the time to leave this lovely review. It is great to hear you are happy with our service.
Kind Regards Certas Energy
Competitive prices, Easy to order.
Easy to order and can specify what size of vehicle will deliver.
20 april 2026
Review zonder uitnodiging
Antwoord van HomeFuels Direct
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Antwoord van HomeFuels Direct
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Untrustworthy Company
My parents and I arranged a delivery for 16th March, just as everything was starting with the Iran war. They managed to pay and secure oil for around £300 for 500L from homefuelsdirect.
The next day the oil price had gone to over £700 for 500L so they were relieved to have locked in the price.
An oil tanker from "Certas" arrived to my parents home. The driver inspected the tank and said there was a crack and therefore he couldn't deliver the oil to them. Bearing in mind, their oil was low and unfortunately one of my parents is terminally ill and must have a warm house.
The driver drove off. It took them six weeks in order to get another company to come our and look at the tank, to which they inspected it and said there was no issues with the tank and they'd deliver oil into it the very next day.
Homefuelsdirect, in cahoots with certas clearly knew they could get more than double for the oil, so fabricated a story about the tank in order to take it away and refund my parents and deliver the oil to someone else for a much higher price. Apparently this was a known tactic from this company during this period, as mentioned by the more honest oil company who came out to deliver the oil the other day.
This company are untrustworthy, and should be avoided at all costs.
16 maart 2026
Review zonder uitnodiging
Antwoord van HomeFuels Direct
Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.
Kind Regards Certas Energy
Cheapest around at the time
Cheapest around at the time
Delivered promptly
All locks put back on
Happy.
JL
Ordered 23rd February 2026
23 februari 2026
Review zonder uitnodiging
Antwoord van HomeFuels Direct
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
2nd order with Home fuels Direct in UK
2nd order with Home fuels Direct in UK.
The price was horrendous, but still as good as anywhere. Damn Trump!
Easy to establish price online and place order. Delivery is pretty quick.
16 april 2026
Review zonder uitnodiging
Antwoord van HomeFuels Direct
We appreciate your repeat business and are glad the ordering process and delivery met your expectations.
Kind Regards
Certas Energy.
First time purchasers
First time purchasers - the company have been very helpful throughout.
14 april 2026
Review zonder uitnodiging
Antwoord van HomeFuels Direct
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Second order and again great service…
Second order and again great service with HomeFuels Direct. The quote was quick, transparent, and competitively priced, with no hidden costs. Ordering was easy, and online communication throughout was clear, so I knew exactly when to expect delivery.
17 februari 2026
Review zonder uitnodiging
Antwoord van HomeFuels Direct
Thank you for your wonderful feedback. We are delighted to hear that you are happy with the service you received and truly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.
Fuels direct deliveries
Been using Fuels direct for some time. Hassle free and some great delivery drivers
14 april 2026
Review zonder uitnodiging
Antwoord van HomeFuels Direct
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Had run out completely but in a few…
Had run out completely but in a few days had my tank filled. Arrived on time and completed without problem.
Thank you.
10 april 2026
Review zonder uitnodiging
Antwoord van HomeFuels Direct
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Dishonest Company and will never use again.
Ordered before Iran/USA debacle and paid for 1000 litres. When they tried to deliver, the driver deemed the tank unsafe. Asked what happened next and they said the order was on hold until the tank was repaired/replaced or I could request a refund. Asked for order to be kept on hold and then duly informed them several times, of progress re tank replacement over a period of 3 weeks. Did not request a refund.
Got credit card statement and found that they had refunded in full without permission or even without notifying me. No answers to emails - completely ignored. Now proceeding through the courts. Absolutely shamefull company and behaviour. Stick this review on your "Feedback Friday" email - I dare you.
Reply to reply
I've done all that already, including a letter in the post. You just ignore everything but pretend you are dealing with it and that the issue is rare.
18 februari 2026
Review zonder uitnodiging
Antwoord van HomeFuels Direct
Good morning– We’re very sorry to hear this and would like to investigate further. Please email your account number or full address and postcode to Customer.Relations@certasenergy.co.uk so we can look into this for you.
Kind regards,
Certas Energy
Brilliant
Brilliant, always deliver on the day they say that they are coming.
7 april 2026
Review zonder uitnodiging
Antwoord van HomeFuels Direct
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
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