HomeFuels Direct Reviews 

Read the small print is my advice. I placed an order on the 3rd March, the latest scheduled delivery was 17th March. On the 17th March at 8.30 am I received a text and email stating delivery would be today, it wasn't. I then received notification that delivery would be on the 16th March? I emailed Homefuels several times, no response. I finally managed to speak to Certas, the parent company, who said they could only access my account to view information as Homefuels was a seperate company, despite the actual fuel coming from Certas, I was told the delivery had been put on the wrong size vehicle and it would be rescheduled, it wasn't. I received an email on the 20th March cancelling my order following an attempted delivery, CCTV shows otherwise, and baby tankers are no longer available in my area, Certas actually have baby tanker in the depot in Halifax. 17 days to cancel the order, 20 days holding onto funds! In future oil needs for mine and my extended families properties are being placed elsewhere, living rurally we use over £25,000 per annum on fuel, this maybe only small to Certas but is a necessity to us and sadly this company is untrustworthy, needless to say I shall be persuing this matter.

Communication totally appalling. I placed an order right at the very start of the middle East conflict and was given a date but nothing turned up. I used the online inquiry form, I emailed them directly, I even found a phone number for them and was disconnected after 20minutes. Nobody has ever responded to me. I was beginning to panic thinking that I'd actually been scammed! After holding on the phone for probably an hour and a half in total to Certas, I was finally put through to a customer services person that told me they had nothing to do with home fuels direct however they were able to view my account and confirm that I have been rescheduled for 2 days time, which in fact turned up. However the order that they gave me was short from what I ordered and paid for upfront and I have still not received a refund for the money that they still owe me.

Home fuels direct is a trading name for Certas fuels. As such its the legal entity with legally responsible for the activities of home fuels direct. My advice is to put more people on answering telephones and emails and actually treating your customers with some respect and then you wouldn't have this number of complaints and need to spend whatever available manpower you've got in answering them.

Will never use these guys again. Ordered 3 weeks ago. It’s now 5 days after date given for delivery. Despite several times filling in the online contact form for news absolute radio silence from them. Also despite several calls to certas who couldn’t help either still no news on when this may be delivered. I understand things are difficult at present with current situations but communication to customers is key. Shocking service.

Due to the problems our delivery was delayed but by signing in i was kept updated. The blokes who delivered were really good and polite. 1st time ordering or having a delivery

I ordered 1000 litres of heating oil when the price of oil was increasing dramatically due to the Middle East situation. Homefuels Direct honoured the price of the oil at the time of the order despite it doubling the next day and delivered it on time. I have heard that some of their competitors cancelled orders due to the huge price increase but Homefuels Direct honoured the deal.

As a Doctor, I am familar with working under great pressure but if I behaved like some of the employees of this company I would probably be had up for professional misconduct. How can it be that on 3 seperate occasions I have been notified of a delivery date and no oil for delivery has ever turned up. In one case despite clear delivery instructions being issued a fictitious delivery was attempted an hour before the properties gates were opened??? Even worse, it turns out that the so called delivery was in fact a lie. So stupid are some of the operatives it never occurs to them that some customers have CCTV and can see if any attempt to deliver something has in fact taken place. In this case the video evidence is clear and NO fuel tanker ever appeared with any oil at any time that day. I would like to assume senior management would be appauled that in a time of need some of it operatives are behaving in this disgusting manner towards their customers who's money Home Fuels Direct has already banked. In a telephone conversation with a female advisor I was told that delivery instructions were not possible to fulfil and she was not interested in a video proving the deception regarding a fictitious delivery???
I am now contacting my MP to bring this companies behaviour to the attention of the government officials who are monitoring these cowboys and just maybe they will be made to answer for their contempt towards their customers.

Delivered on time as planned. Would have been 5 stars, if the delivery request to split the load between two adjacent tanks had been followed. Is there any chance that you can still fulfill this request?

Ordered my fuel on 27th February. Had a delivery date set as the latest 13th March. This date came and went. I called on that Friday to be advised that there were delays in getting the fuel out from Avonmouth and that they would try and expedite this as my fuel had run out by then. I have 3 children at home with no access to hot water. That weekend came and went. I have emailed and called several other times, sometimes told to call back after 4pm (nobody ever picks up after 4pm and the call cuts off after being on hold for 20 mins). I eventually received a text to advise my delivery was coming 20th March! They always arrive early so i was up and ready to ask the driver to slow pour the oil due to the tank being early. I then received an email receipt to say that they had tried to deliver but the road was closed or blocked and they were unable to get to the tank!!! The lane has been open all morning, a lorry delivered to the building next door but did not obstruct the lane as I was out waiting for said delivery. I called and waited on hold again to eventually get through to be told that the driver will not come back and i will have to wait again for a new delivery date and call back after 4pm! I am so cross and really upset with the total lack of communication, the poor people fielding calls that have not been given any tools to sort this out and for the poor attempt to deliver the fuel! Am I to wait another week to get the delivery? I cannot afford to cancel the order and re order elsewhere at the new ridiculous price and the whole experience has been so stressful. I am 23 minutes away from the depot and have never had issues like this from HomeFuels. I understand with everything happening in the Middle East it has made things difficult, however, the shear lack of communication and information is not acceptable.

Our oil delivery is now way overdue having placed on order on 3rd March. There has been no update on our delivery since 4th March and customer services are not returning emails or responding to call backs. We have been without heating and hot water for over a week despite payment for oil having been taken.

Don’t touch them with a barge pole . Before the current crisis we placed an order for 1500 litres , due to a faulty meter we were very low on oil . Promised delivery dates came and went and you have no way to contact them apart from email which they never reply to . We cancelled our order and placed it with a family run local company had the delivery the next day . It was 2 p a litre more but who cares job done .

With all the reports of orders being cancelled and not turning up it was refreshing that Home Fuels Direct kept their word and honoured the price made on the 3rd March and delivered on the 19th March. Very happy customer ****

I have sat in all day waiting for my delivery. Nothing. They have my money, so I can’t order anywhere else, I am down to the very last drops of oil, so no hot water. So stressed.

Ordered a full tank of heating oil on the 10 th of march, it had gone up from around £612 to £1360.
Decided I would cancel that order , and instead ordered 1/2 a tank,, (hoping that the price would maybe go down again soon)
I was told a rough time for delivery , and that they would ring to confirm the price the day before delivery.
I have since made numerous phone calls and sent emails,,, but had no response , as I have not received any confirmation of any delivery ,, and sill have not had my money refunded.

Homefuels what an absolute disgrace you are. Ordered 500litres on 3/03/26, recieved a text for delivery on the 12th. No show with this. Emailed customer service 3 times since the 13th March. Today found you cancelled my order with no notification or reason. Absolutely disgusting that you are not honouring your customers orders without a follow up at the very least.

This was my first time using HFD.

The order and payment went through very quickly and easy. A delivery date was issued straight away.

The delivery did not arrive on the scheduled date (but alas deliveries can and likely will take longer because of the current crisis and over-subscription which comes understandably due to the panic this is causing).

The delivery arrived 3 days later which is well within the 30 day delivery period.

So, I am both happy and grateful to have received my order.

What would have improved my experience further would be if HFD had sent me a message to say they were delayed and running a bit behind, I imagine this one thing would help customers like myself put their minds at ease during this time of crisis in the oil markets.

First time using HomeFuelsDirect and I will give four stars and the reason I didn’t give five is just like some reviews they didn’t reply to the one email I sent, I too ran out of oil and wanted oil urgently. I had a cold house while I waited the two weeks for my delivery which was delivered on the day the website said it would arrive when I tracked the delivery.

I am glad I didn’t read the negative reviews or I wouldn’t have ordered my oil from HFD

KW Date oil was ordered 3/3/2026

Easy to order, prompt service, competitive pricing.
RAK

AVOID AVOID AVOID!!!

We placed an order weeks before the oil fiasco for delivery on or before the 13th March.
Lo and behold like everyone else our delivery hasn’t turned up.
We call Certas, get told it’s loaded on to the next vehicle and can you guess what? It still doesn’t show up!
We have phoned every number online and been fobbed off with excuses each time.
We’ve emailed and had no reply.

Home Fuels Direct should be ashamed of themselves leaving us out of pocket and without oil with young children in the house.

AVOID THIS COMPANY LIKE THE PLAGUE!!!

Just received my first delivery from this company, highly recommend, delivered on time, no problems. GS

So far, so good. Competitive pricing and easy to order. Now the crunch......in view of Trump's actions, will I get my liquid gold in anything like the timeframe indicated?