I would give zero stars if I could. This company’s service is incredibly disappointing and beyond frustrating. Dealing with them feels like talking to a wall or a poorly programmed robot. Their res... Toon meer
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Lees wat reviewers zeggen
My employment contract was in 2 separate documents and the 2nd part of document contained my signature which is what they needed evidence of. However, the application only allows 1 document to be upl... Toon meer
Every encounter with Caitlin is always efficient. She is attentive, enthusiastic and professional throughout the entire process. She really goes over and above to answer any queries and make sure... Toon meer
Homeppl's process was so efficient which helped to really take that stress off of our plate after having been looking for a home. The steps were simple, easy to follow and didn't require too much... Toon meer
Bedrijf heeft geantwoord
4,2
Goed
701 reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Gaetan was super nice!!
Gaetan was super nice!!! Patient and helpful!
16 augustus 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Great and very prompt responses and…
Great and very prompt responses and assistance.
15 augustus 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Antwoord van Homeppl
Good Morning,
I am sorry to hear this feedback - we have reached out to you via Trustpilot as there is no identifying information and we have received no response. In order for us to assist please contact support@homeppl.com FAO Katie.
Kind regards,
Katie
24/7 customer service will be much…
24/7 customer service will be much better as this service is more related to housing. Home is something very close thing to people. So having customer service 24/7 will gain customers satisfaction.
And customer service is too good. Sean helped me completely throughout the process.
14 augustus 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
great help recevied from Aleah
great help recevied from Aleah, she had patience and guided me with my query.
13 augustus 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Caitlin was really helpful and friendly…
Caitlin was really helpful and friendly on my first interaction with the service team - Steps were simplae and easy to follow - Thank you!
9 augustus 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Prompt responses and effective advice…
Prompt responses and effective advice and assistance, both of my queries were resolved efficiently.
8 augustus 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Caitlin is really helpful
Caitlin is really helpful! She's a star!
8 augustus 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Don't use it, please
This was an incredibly poor excuse for outward-facing customer work. I have been in a constant limbo of checking my guarantor's pay for the past 2 months and 10 days. I do not know what KPI Homeppl use, but surely they've gone past each and every one of them.
There's no feedback on provided documents, there's no chase for documents, there's no support - only endless automated emails requesting the same documents over and over again. Would never recommend the usage of this service to any other person, and am leaving an experience at 2 stars as homeppl ppl stayed just short of spitting in my face. That is, so far.
8 augustus 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hello,
Thank you for sending us your feedback - we are sorry to hear about your experience with us on this occasion.
I am sorry to read that there were some issues, if you do have any questions or need any clarification please feel free to reach out to me directly on support@homeppl.com FAO Katie or via live chat.
We are grateful for all feedback, both positive and negative, and of course will carefully analyse your comments to make any adjustments that could help us improve our service going forward.
Wishing you a lovely day!
Katie
Timely support and help
Homeppl staff are amazing in the help and support which they provide.
7 augustus 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
He’s understanding
He’s understanding, and genuinely willing to help.
5 augustus 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Issue resolved quickly and conveniently.
2 augustus 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Caitlin is very quick and helpful
Caitlin is very quick and always helpful when responding to queries of support. Thanks Caitlin !
1 augustus 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Amazing help from Sean
1 augustus 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Helpful service
The live chat assistant was helpful and prompt with his responses. My query has been solved.
30 juli 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi Nafisa
Thanks for your feedback - if there is anything else we can do to help please let us know!
Kind regards
Katie
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
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