Staff member looked checked a number of parts to confirm why there was still such a loud noise and was able to fix a few things and the noise has discontinued. This was the 3rd a technician had to co... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My biggest concern would be the fact that the very first initial plumber assigned to my case.. told me it would be 2 weeks before coming on an "emergency" ticket. However the last plumber who came "s... Toon meer
Each and every visit has been AWESOME!!! Professionalism A+ Expertise A+ Customer Service A* Experiencr A+ I could go on... Thank you HomeServe Aqua Plus… I would definitely recommend this company t... Toon meer
Es muy bueno el servicio que lo dan me da y espero seguir que sigamos así porque el servicio que nos dieron estos dos señores y los señores que vinieron es muy buen servicio muy amable y muy bien educ... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving over 4.6 million loyal customers with repair service plans and many more who use our additional solutions throughout the U.S. and Canada. HomeServe has an exceptional customer satisfaction rating and is accredited by the Better Business Bureau. Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services. How do we do this? For nearly two decades, HomeServe has been working with leading utilities and municipalities – now numbering over 1,350 – to make optional service plans available to their customers, members, and residents. These home repair plans help cover household systems that many homeowners are unaware of their responsibility to maintain. (It's a fact: systems that break from everyday wear and tear are typically not covered by basic homeowners' insurance, the utility, or the municipality.) Our contractor network, a group of over 2,900 locally owned small businesses consisting of some of the best home repair experts across the country, allows us to deliver a quality service experience to our customers when they need us.
Contactgegevens
45 Glover Avenue, 06850, Norwalk, Verenigde Staten
- 855-336-2465
- response@homeserveusa.com
- homeserve.com
4,7
Uitstekend
10K reviews
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Antwoord van HomeServe USA
We appreciate you sharing; we are so glad you found our technician capable and courteous and that our service was prompt!
Very responsive to appointment and Great repair service.
Very responsive to appointment, repair and subsequent return to complete repair once part was in.
24 april 2026
Antwoord van HomeServe USA
We appreciate your positive feedback! We're so glad to hear that we were responsive to your appointment and the subsequent return to complete the repair.
Great customer contact and notification.
24 april 2026
Antwoord van HomeServe USA
We appreciate your positive feedback and are so glad you were happy with the great customer contact and notification!
Plumber was knowledgeable
Plumber was knowledgeable, professional and friendly. He explained the problem and did not make me feel uncomfortable or embarrassed about the issue that caused the clog.
23 april 2026
Antwoord van HomeServe USA
We're happy to learn that the plumber was knowledgeable, professional, and friendly. We appreciate that the explanation of the problem was clear and that you felt comfortable.
Antwoord van HomeServe USA
We're happy to hear that we responded quickly, communicated well, and provided a reputable contractor. We appreciate your positive feedback!
The customer service representative was unqualified
The customer service representative was not fluent in English. He didn’t know what a sewer is. I had to explain it to him over and over again and he still couldn’t get it. He kept telling me that my warranty didn’t cover the sewer under my house. It was frustrating and upsetting. You should keep your customer service division in the USA and not send it to other countries. Disappointing.
24 april 2026
Antwoord van HomeServe USA
We appreciate you bringing this to our attention. We're sorry you had difficulty communicating with our representative and that the warranty information wasn't clear. We're addressing this to improve our service.
Daniel was very informative and very…
Daniel was very informative and very friendly person.
26 april 2026
Antwoord van HomeServe USA
We appreciate you sharing; we are so glad our team member was informative and friendly.
Antwoord van HomeServe USA
We are so happy to hear that you had a great experience. Thank you for sharing your positive feedback with us!
The technician knew what to do and did…
The technician knew what to do and did a very good job and got it done so we could have hot water same day.
24 april 2026
Antwoord van HomeServe USA
We're glad to hear the technician's expertise allowed you to have hot water the same day! We appreciate you acknowledging the good job that was done.
I have nothing to say at this time.
24 april 2026
Antwoord van HomeServe USA
Thank you for your feedback. We appreciate you taking the time to share your thoughts with us.
Antwoord van HomeServe USA
We are so happy to learn that things are taking care of on time. We appreciate you sharing your positive experience with us.
He did a great job
He did a great job. Had the problem resolved very quickly. He was very friendly
26 april 2026
Antwoord van HomeServe USA
We appreciate your positive feedback! We're so glad the technician resolved the problem quickly and was friendly for your pleasing experience.
Teams very professional
Teams very professional. Determined what problem was and took care of it. Arrived as scheduled , cleaned up after the project was completed. We were satisfied
26 april 2026
Antwoord van HomeServe USA
We're happy to hear that the team professionally determined the problem and resolved it. We appreciate that they arrived as scheduled and cleaned up after the project.
I got help so quickly
I got help so quickly! Was able to avoid a flood. It was very efficient
25 april 2026
Antwoord van HomeServe USA
We're so happy we could provide help quickly and efficiently! We're glad you were able to avoid a flood, and we appreciate your positive feedback!
Respectful - Quick - Complete
Respectful - seen immediate need when getting info about a Disabled Veteran , needing a Furnace Repair now & not 3 days later! Got a Local HVAC to come that morning! He was on time, very explanatory, and efficient!
21 april 2026
Antwoord van HomeServe USA
We're happy to hear that we promptly addressed the needs of the disabled veteran by arranging a furnace repair that same morning. We appreciate your positive feedback regarding the technician's timeliness, explanations, and efficiency. Thank you!
Not much experience
I've had little interaction with HomeServe or the technicians, therefore, I can't speak from a wealth of experience.
24 april 2026
Antwoord van HomeServe USA
We appreciate you taking the time to share your experience. We value your feedback, even with limited interaction, and we're here should you need us in the future.
The tech came early
The tech came early. And it was a two day job. He was very professional and accommodating.
24 april 2026
Antwoord van HomeServe USA
We're glad the technician was punctual and accommodating during the service. We appreciate your positive feedback and your time!
I called for service for our heater
I called for service for our heater. It had stopped working overnight. Called and spoke to a very nice customer care agent.
With in hours the technician came and fixed the problem.
26 april 2026
Antwoord van HomeServe USA
We're happy to hear that our customer care agent was helpful and that the technician resolved your heating issue quickly. Thank you for your positive feedback!
Expert Professional Procedure
We were very grateful for the very quick connection with Homeserve and also the short time we needed to wait for Crown Plumbing Systems to let us know they were "On the Way" to our "Wee Hoose ". Fixed in No Time !!! Thanks Tom & Company !!!
23 april 2026
Antwoord van HomeServe USA
We're happy to hear that you were grateful for the quick connection and short wait time! We appreciate you letting us know the issue was resolved quickly. Thank you for your feedback!
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