Home Treats Reviews 

Great service from ordering to the delivery. Great delivery guy who helped us with our delivery in the rain, very friendly and would order again with no hesitation.

The men were very efficient and polite and delivery was spot on time thank you

Friendly and helpful. Both drivers very happy and approachable.

Nice and quick delivery.

Thanks boys!

Excellent service this afternoon, two nice men delivered my new bed and was kept up to date throughout the day! Would definitely use them again.

Im very happy with the service provided by the Courier by the name of Artur or Arek, his name is a bit of a blur but regardless he was amazing!

Excellent delivery by Faz and Dan.

So impressed with everything, I was kept in the loop at all times- the delivery was on time and very efficient. The lovely gentlemen Arek and Aidas did a wonderful job and helped me with the very heavy delivery. Would definitely recommend!

Faz and Dan the delivery drivers were really great, took all the delivery in with no hassle. They were polite and friendly, couldn't fault the service.

Great service! Fast, on time! An excellent, friendly and very helpful staff Aidas and Arek! Thank you very much, highly recommended!

My order was delivered by Lee and Ameel, very polite and helpful. I really liked it. Thank you.

Excellent service this morning, two nice lads delivered my garden furniture, no messing! Would definitely use them again.

Order ‘delivered’ over a week after stated on the website only to discover they’ve dropped off someone else’s products. Customer service is absolutely awful and so difficult to get hold off, I can’t believe B&Q are risking their reputation by listing them. Avoid!

Customer service is zero. I purchased a rattan garden set from B&Q hometreats were the 3rd party the glass table top was delivered smashed, I left over 25 voicemails as they NEVER picked up the phone & sent over 40 emails, some emails were replied to with an AI asking me if I was having a good day. Every email I asked them to contact myself I sent a contact number, nothing. In the end I ended going into B&Q who managed to get in touch, they promised to call within 48 working hours. 4 days later nothing. B&Q have refunded the full amount but I still am left with the disposal of a smashed glass table.

Avoid !!!!

Didn't deliver the bed in full, failed to send the missing items then attempted to make us pay to return the items they had sent before they will refund our money. Criminal, in direct breach of the consumer rights rights act. Extremely rude service and corrupt and unlawful.

I ordered a bed frame double on the 1st April and it said it would be delivered today and it’s not arrived

Would give zero stars if I could. Have had an extensive list of issues so far and haven’t even received my order yet! Delivery was originally confirmed for Thursday 3rd April. Upon checking the tracking link the day prior to confirm the delivery time - discovered that delivery had moved to Friday 4th April. On Friday 4th April went back to the tracking link and delivery had moved again to Monday 7th April. On neither occasion did Home Treats proactively contact me to confirm any changes.

Rang Customer service to find out exactly what was going on. Was cut off several times, eventually got to speak to someone. Was advised that original delivery date of the 3rd was logged in error on their side. Was then told that delivery on the 4th couldn’t be made because the delivery vehicle had broken down. I explained the inconvenience this would cause, my son has now been sleeping on the floor for 3 days, and asked if a same day courier could be arranged. I was told no.

I then asked why I’d not received any form of communication from the company in relation to these two missed delivery dates, this couldn’t be answered so I asked for a call back to discuss in more detail. I was assured that someone would call me back within the hour.

Received a message through Amazon as this is where I made my purchase from a Home Treats company representative saying I’d not received any communication because of my Amazon contact preferences. I asked why this would impact given my delivery confirmation came direct from Home Treats not Amazon, and that it would be logical to assume any further changes to the delivery would come direct from the Home Treats system and have nothing to do with Amazon. Similarly, I pointed out that my email address and phone number are on the order that Home Treats have on their system so they had the ability to contact me direct via many channels. This message remains unanswered.

It’s also important to highlight that I’m now over 3 days after being promised a call back within an hour to discuss these issues. I am still waiting for that call!

I have now read through the other trust pilot reviews made by customers who have not received their goods on time and find it incredibly alarming that this company appears to be the victim of multiple delivery vehicle breakdowns with unusually high regularity. I’ve read at least three other reviews across various different dates that say delivery wasn’t made because of vehicle breakdown. An unfortunate coincidence maybe? I wish I’d read the reviews here before placing my order. I would encourage others to do their homework before making their decision on where to spend their money.

What a pity I had to give them a star at all. AVOID AT ALL COSTS.
Bought a gaming chair through THE RANGE. Wasn’t happy with it at all. THE RANGE WASH their hands if it… not interested. Deal direct with HOME TREATS. Unfortunately HOME TREATS don’t answer their phone. Over a period of a week I left 3 messages for them to call me back. Still waiting…AVOID HOME TREATS AND THE RANGE

Give a date and stick to it waited in 4 different days no communication 1st delivery that never turned up only messaged after I messaged them given another date then changed again finally wall panels arrived which look good quality tried ringing them over 3 days no answer get recorded message then cut off and even told one message my bed frame would be delivered even though I hadn't ordered one after reading all these reviews why fo b&q carry on using them

Had my bed delivered this morning. Phoned before he was due, which is amazing since I have young children and it was early .. jay bought the bed in for me and made sure it was stable .. 100% recommend