Home Treats Reviews 

If i could give a zero i would! I ordered a bed via the B&Q website. It did not arrive on the specified date and they could not give me a day/time that it would arrive, so I had to cancel the order as I did not have a bed. It took 2 days for them to communicate with me and cancel the order. I was told I had to wait 7 working days for my refund. After the 7 working days still no refund! Contacted them and the had not even processed the cancellation and was told I would have to wait a further 7 working days. I am a single parent and can not afford to be waiting for hundreds of pounds to be returned to my account. Absolutely disgusting customer service and would not ever use this company again....stear clear!!!

I ordered an ottoman bed from Home treats via" the range " website. 6 important pieces missing so could not even start to make the bed. When I messaged them to ask for replacement parts they said it will be with me in 24 hour and they also sent me a tracking number. This is just the start of their bull s#%t. Firstly the courier company told me it was a fake item that didn't get picked up by then, then they ignore all communication and finally they even ignore the emails from the range . After weeks of wrangling and finally getting legal help, the range has refunded on their behalf. Just left with 2 big boxes of crap that God knows when they are going to collect

Awful company....do not use and resit ordering from them via the B&Q website.

Ordered a new bed for our daughter several weeks ago from this company via the B&Q website. The bed arrived damaged. We contacted the seller on the 17th June and a person named Hussain made contact to request what part was damaged. We sent photos etc. and the part was identified.

The company promised to send the new part the next day. It's now the 28th and guess what the part has not been delievered. We are now left with a bed that we cannot use or at this very moment in time dont want anymore.

So far the company have not acknowleged or responded to several emails from us and no one answers the phone. We have now gone through B&Q who have even stated to us it takes 48 hours to get a response from this company.

B&Q have said they will make enquiries on our behalf but we have stated that if the part is not here by the end of the week nwhich we believe is a reasonable amount of time to wait then we will be asking for a full refund and for them to come and collect their broken bed.

Wether the bed was sent out broken or broken in transit, we are not interested we just want the issue resolved which it isn't. I awaits an update.

Please think twice before using B&Q and Home Treats for beds.......

If I could give no stars I would. My wife ordered bunk beds for my two boys from here, turned up few days later, damaged, chipped, staples sticking out of the timber, 47 EXTRA SLATS (that where not needed nor part of this bed) and it was missing the key support bars. Thought the item was bad, but there is customer service is none existent… I tried calling them over 114 times last week (mon - fri) have all evidence on my phone. The ONE time in three weeks my wife did get through she explained as result of their incompetence our Autistic/ADHD suffering child had to sleep on the floor, and they could not of cared less. I went and brought new ones same day from IKEA I just want a refund!!! Absolute joke of a company. Someone needs contact me ASAP

Bed is manufactured incorrectly. Been waiting for a response to an email or call and still nothing. Cannot return in store, cannot return online. Have to wait for a human response which is not happening. Stuck without a working bed and no way to send back or get replacement parts. Would avoid this company co. mpletely. I'll be going to the ombudsman next

**AVOID THIS COMPANY***
The owner kabir singh is a lying conman, steals peoples money for items that are cheap damaged rubbish and no refund aloud. These people should not be in business. Please avoid.

i ordered a bed from this company, i received only one box on the delivery date to be told that one of the boxes was damaged so had to get sent back. Why just send me one box idek! Contacted the company and they said they’d send out the second box asap. Received the second box a few days later to open it all up and start putting it together, to realise that a few bolts didn’t match up, they sent me the wrong half of my bed, so had to contact them for a second time where they stated i had to box it all back up again to be collected as they was going to send out a whole new bed. After completing this by sellotaping boxes together they then said they couldn’t collect it no more and that they was gonna offer a refund, weeks of being messed about has now left me out of pocket as had to book time off work, disappointed and dissatisfied is an understatement!

I ordered 4 acoustic wall panels from Home Treats via B&Q in the colour ‘walnut’. When I received this, 1 of the panels was black, but packaged incorrectly in walnut packaging. I contacted B&Q who said they would sort this for me. I heard nothing following this, so called back a week later and was told I need to sort this directly with home treats. I started a help chat with them on 07/05/2025, nearly 2 months ago. It took several weeks for them to agree to send me the Correct colour panel in its place and I was told they would collect the incorrect one as well. A little while later, the new panel was sent but the delivery drivers declined to take back the incorrect one and explained someone else would pick this up. Again, following this, nothing happened. I then used the same help chat I had created at the start of May to escalate this issue. I was then informed they would collect this for me. I again, heard nothing after this when trying to schedule a date. I reached out again via the same chat, and was then told that I would have to return the panel myself to B&Q (bare in mind this is a 2.4 metre long panel which wouldn’t fit in a car). I replied saying this would not be possible and that it is unfair to expect me to sort this, considering they had sent the incorrect item in the first place - the fault being with home treats for packaging it with the incorrect labels, not with B&Q. They then told me they would pick it up on the condition I paid a fine of £50. This issue had then been going on for 6 weeks, I declined to pay this fine as again, the fault was with them for sending the incorrect panel, not with myself. A further week later, they agreed to pick it up free of charge so I confirmed this is what I would like going forward. Now today, 20/06/2025, they have messaged again asking me what exactly the issue is and what I need to be done so they can resolve it ‘promptly’. I feel as though I am banging my head against a wall and getting no further with this, and it’s been nearly 2 months of having a 2.4 metre long box taking up space in my living room waiting to be taken away. I understand mistakes happen in terms of incorrect items being sent on occasion but this is by far the worst customer service I have ever experienced by a long shot, and the issue is STILL not rectified!

I was surprised when it turned up as was expecting it to be an expanded mattress but had to wait 24 hours for it to spring open properly. My autistic son loves it says it's so cosy and comfortable. A good price too.
Highly recommened.

Thank you Home Treats for quickly responding to my email. Some of the slats of my son's bed were broken and as soon as I reported it you posted some replacement ones. His bed to back to normal state. I appreciate your quick customer service and adhering to the terms of the warranty.

Advertise paneling for sale - take your order and money then cancel your order - when enquired why said it was damaged and to re-order which I did they took another lot of money and then cancelled my order again

They want to charge a fortune for return. Scam company Avoid.

I ordered two double beds. I received 4 headboards and foot boards, no sides, bases, slats or screws.
I have contacted Home Treats no less than 6 times, sending pictures and explaining the problem. Every time I have been promised a call back to organise a collection that never happens. They just recently gave me a collection number (although no indication when it will be collected) but got the collection instructions wrong, only putting one bed on the collection instead of the entire order. We are now in week three and I still have a useless load of headboards cluttering up my house and I’m still £472 pounds out of pocket. I’ve had to do a chargeback with my bank just to get my money back and if they haven’t collected their items by the time I get my money back the whole lot will go in the bin. I’m not a storage facility for their incompetence.

DO NOT ORDER FROM THIS COMPANY! - THEY ARE AWFUL! ( Oder number: . 1048760068

Ordered a wooden double bed frame and it was delivered late and was not new as described. The wooden frame was split in a number of places and had wooden dowelings gluded into the frame. The bed clearly looked like a return that had been taped up again and sent out as new! Awful. It took me months of complaining to finally get a refund, The Company had confirmed they would arrange a Courier to pick up the bed frame, but then asked me to dispose of it myself! I am disabled and am not incurring additional costs of paying for disposal of an item sold (not as described) that breaches the Sales of Goods Act. This Company acts illegally and is set on ripping people off.DO NOT BUY FROM ThEM!

How the hell do you get in touch with these people , been ringing and emailing all day , bed never turned up , wouldn’t use these again AVOID

My daughter ordered a bed which was delivered in two boxes. Unfortunately both boxes were the same, so half the order missing. This is for her first house so she has nowhere to sleep.
I phoned and got answer on third attempt. Man told me to send email with details which I did. Since then I have heard nothing. I have now sent three emails over days with no answer. I have phoned dozens of times, each time being held for some time before the answer machine tells me to contact them by email as all their operators are busy. Terrible service - hopefully this review will generate some action

DO NOT ORDER FROM HERE- BEWARE-AVOID
Bed Ordered, 3 boxes arrived, 1 headboard, double sides and no footboard or fixings, company do not respond and I have had to ask my Credit Card Company to get involved. Bed was nearly £800 and Im out of pocket with no bed, mattress on the floor not fun.

Do not even bother ordering from this place, I ordered via B&Q and it’s been a nightmare ever since!!! They sent out two boxes of box 1 so we had two head boards and 2 bottoms of the bed nothing else, trying to get in contact with them is like looking for a needle in haystack, that’s been a week now and they keep saying everytime we’re sending out it I will send you an email with confirmation and nothing!! Have called B&Q and they are escalating the matter now so hopefully get a refund! But don’t order if you just want ignored and get the wrong items sent

5 ⭐
I was the exact culprit for overthinking the negative reviews before purchasing the boucle bed and mattress, but how wrong was I!
Ordered on a Saturday, arrived Tuesday around dinner time. Full, up to date tracking available and the delivery guy was super helpful and friendly - offered to help bringing it all in. The bed is well made and easy to assemble. Would highly recommend! Thank you for such a great service.

If I could give zero star I would, I wanted to gwt my bed delivered on a certain date so I changed it on the delivery site. To then be told on this booked day it was being sent back.as they had attempted to deliver it ays before. I spoke to them and this was an IT mistake. I have then proceeded for a week to try and re arrange my bed to be re delivered, phoned over 50 times two different numbers to not have one person answer so I emailed, to be told there is a back log and the bed is still.waitong to be distrubuted to a delivery company. Then today one week after chasing I have now been sent an email stating I need to pay a further 42 pound for the bed to be be redelivered. On each email.no.other options.just to sending to a pay pal account or bank transfer then they will release my goods. Again emailed this morning and low and behold no reply as of yet, also tried calling three times still no answer.