Hope & Ivy Reviews 

Really impressed, beautiful dress and very well made too. I saw my dress in the sale so I got it and I’m not disappointed. Highly recommend.

Hope & Ivy has won me over as a loyal customer. I highly recommend this brand to anyone seeking unique and stylish dresses that celebrate individuality.

Poor customer service. Returned item, was told up to 10 days AFTER it has been received in warehouse. Ridiculous amount of time to wait for a refund.
Still waiting....day 7

Terrible customer service. 14 day returns but you can only return with a DPD returns label which they don't send to you and it cannot be downloaded online. No phone number and the customer support email address does not respond. I will not order again!

I am still waiting to return my item even though i have emailed several times. I have been overcharged also on the receipt. Not impressed with the returns process and as yet stuck with a dress of poor quality. Would not buy from this website again

I returned the Mila dress via can royal mail and Hope and Ivy received this on 21st July.

The same day I got a stock alert that I had turned on from when i was trying to buy the dress originally, as dress was out of stock in nearly all sizes so i would have been hoping someone would return so i could buy the dress. I had been waiting for weeks checking every few days online as well.

So same day they get the return it is back in stock... clearly my return since stock was scarce on this dress.

Hope and Ivy, what isn't acceptable is holding my money when you not only have the dress but have it online to be resold. Yet I am still not refunded.

To me if they process the dress to resell online, doesn't that mean the return is processed and they should refund me as part of that process?

Apparently not. I got an email from them when I queried this saying I have to wait 10 working days. So they are quick to take my money, quick to put the return back online but not so quick returning your money even though its been processed and they are making money off my return.

I will never shop here again, really is underhand what they are doing.

Ich habe zwei Kleider bestellt, die Lieferung kam schnell! Allerdings musste ich sie zurückgeben, da sie nicht passten.
Leider gab es nicht, wie auf der Homepage angegeben, ein kostenloses Rücksendelabel, sodass ich die Kleider im Päckchen für 18€! Zurückschickte.
Nach über 4 Wochen bekam ich immer noch keine Gutschrift und kontaktierte Hope & Ivy per Mail. Der Kontakt war nett, aber helfen konnte man mir auch nicht. Es gibt wohl auch keine Möglichkeit, bei der englischen Post nachzufragen oder mal
In der nächsten Postfiliale nach dem Päckchen zu forschen. Auch ein Entgegenkommen bei der Bezahlung war nicht möglich, sodass ich jetzt die Kleider, obwohl ich sie für viel Geld zurückgeschickt habe, noch bezahlen muss!
Schade!

I ordered a Hope & Ivy dress from ASOS. I paid £85. The first time I ordered the dress had a white stain on the chest so I returned it to ASOS and bought another. I wore the dress without a stain to a wedding, I washed my hands with soap and some water splashed on to the fabric and it stained it instantly. The fabric is so cheap and easily damaged for £85. I got one wear out of the dress. I've also commented this on multiple instagram posts to warn other potential customers but Hope&Ivy keep deleting the comment. I'd really avoid

I bought the Catalina and the Alluring dress and they are absolutely gorgeous! Beautiful material and stunning designs - I couldn't recommend enough!!

I had to send a dress back, that unfortunately, I was unable to track via DPD. Bettina was responsive to all of my queries, acted on my belhalf to liase with DPD and was able to provide a resolution very quickly. Excellent customer service

Quick to reply to queries and dispatch of items, got a gorgeous dress for a christening and had so many lovely comments on it. Can’t wait to find an opportunity to wear it again. Thank you to all

Hope & Ivy's customer service has been an absolute dream.

Unfortunately I didn't receive correct dresses, (mistakes happen!!), I dropped the team an email and my query was dealt with and a refund issued in a matter of days.

Big thanks to Bettina, a real asset to your CS team.

Absolutely love the dresses from here. Just had the Runa and it’s perfect! The detail on it with the beads is beautiful and the green is lovely for a wedding. Always quick to post and if something isn’t quite right the returns are easy and quick refunds too. Would highly recommend

Negatives: I wish I had ordered this from Next I have found the waiting time for refunds too long.
I have chased a couple of times and been told that both my returns from the 4th and 9th of May are to be refunded but only one has been refunded so far today. That's two weeks after it was received back at Hope & Ivy!
The £4 deduction for postage is an extra stung in the tail as I have paid it twice!!
Had I ordered from Next I wouldn't have been charged this and would have had my refund within 24 hours.
I have said I wouldn't order from them again due to this sadly.

Positives: That said, absolutely gorgeous dresses (this one was too long sadly).
Customer Service Team responsive to email.
Delivery was quick

I would not buy again from this company due to them ignoring my messages when I queried no refund. I am still waiting. I returned 2 dresses over 3 weeks ago. Why are they doing this to customers? It is a common theme with the reviews by their customers on here. They have the goods back in their warehouse and would then be able to resell them on but they then continue to hold on to customers money in their own bank account when they could just refund us. It is a really really poor service. Do they have cash flow issues why they are taking so long to refund customers? Very very poor service. Hopefully they will read the reviews on here and improve their customer service and customer experience and start refunding customers their money asap. It’s not right how they are treating customers and I am really not impressed. In future I will purchase from other companies who do not hold to my money when they have had the goods back for ages.

Beautiful dresses. The downfall is returning . Iv now waited 3 weeks for a refund and still nothing after emailing maybe 5 times. The dress I want is in stock But I’m now reluctant to buy again. Just had an email stating my refund will take another 10 days . That’s from returning it on the 5th of April
And £4 return postage deducted
Not acceptable

Bettina in customer service is fantastic- thank you for helping me out!

Hope and ivy are a fantastic company to deal with there customer service are excellent. they responded to emails promptly and efficiently I highly recommend buying from this company, I definitely will.

The dresses are absolutely gorgeous, the colours are lovely. The sizes are horrendous - I am a size 14/16 and it wouldn’t go anywhere near me. I ordered a size 20 and that was still tight! Lol good job I’m not offended easily!

I ordered four Juliette dresses for my daughter’s bridesmaids. Although the dresses were absolutely beautiful my heart sank as I noticed there was a two week return policy. Given that one dress was a slightly different shade and compounded by the fact that some of the bridesmaids were not available to try for size in that time frame.
I contacted customer service for guidance. I received a swift response and thereafter an outstanding!!! Customer experience. I was reassured that under the circumstances they could extend the return period in order for them to help me identify the right dresses. Many e-mails were exchanged and photos sent to to the warehouse staff to match the colour…they could not have done any more to help and we are so very grateful!