Hotpoint Service Reviews 31.422

14 month old freezer had warning light. Engineer attended and decided food was not frozen enough, it needed to be re gassed. It needed to be done urgently, but appointment within 10 days. A whole upright freezer of food has now defrosted and had to be thrown away because the repair visit has been rescheduled 6 times and we are now 4 weeks since first visit. I have called customer services and they said it because engineer is off sick and why it has been rescheduled. Not prepared to compensate for lost of food and yet again a visit scheduled for tomorrow has been cancelled by text again today. Rescheduled again, but probably won’t happen! Absolutely disgusting service

Spoke to Customer services for 40 mins with no resolution. Our Indesit Dryer has had around 40 drying cycles of use and is blowing cold air. We asked Hotpoint UK to give us a free repair as under 2015 consumer right act the machine should last a reasonable length of time. It has been just over 2 years with extremely light use. Hotpoint refused. They refused to put us through to a manager saying they have no managers. We are vulnerable customers as carer and late stage dementia sufferer with no family. They could have resolved this simply with a free repair as parts are covered for 10 years. As an LPA I refuse to use my Aunt’s money to pay for a repair for a machine that has not lasted a reasonable length of time and is not fit for purpose. Hotpoint Service, you have let us down badly and have certainly offered us no service, and it is noted the way you treat your vulnerable end user customers of your products such as us. You know they should be built to last a reasonable length of time, and you are not complying with the 2015 consumer rights act. We have no choice but to pay for an inspection which is likely to show the heating element has failed and issue a court claim against Hotpoint service in order to gain a free repair and claim associated costs including travel to court back. Hotpoint Service, is this really how you want to do business and treat your customers??

7 days for a hob to be delivered to a vulnerable customer is unacceptable! Rang to see if it could be delivered sooner due to the situation. The advisor was unhelpful, he did not listen to my concerns and would not escalate my call to a manager! D&G need to find another company that can fulfill their promises to deliver excellent service! From the date the hob stopped working to the replacement date will be 2.5 weeks! Doesn’t take that long for them to take my monthly insurance DD!

Avoid. Even if your trying to save the planet by getting it fixed. They clearly aren't. The engineers turned up and failed to fix the issue after multiple visits. The final time they didn't even check if it worked before they left.

They also informed me when I first called up that I would be refunded some of the money if they couldn't fix it. Great I thought, after multiple phone calls and messages to them, and them telling me I would get my money, I still haven't seen any sign of it months later :(

Un SAV absent !
Le four explose lorsque vous faites une pyrolyse, mais on vous réponds que c'est de votre faute car vous utilisez mal le four!
Malgres des appels , un courrier avec photos à l'appuie.
Aucune réponse, mis a part "mauvaise utilisation de votre four"
Je ne rachèterais plus jamais d'électroménager de cette marque la !!

Customer service atrocious, rude staff who cut you off mid conversation, make you jump through hoops.
And tell you that you will have to pay if your washer isn't faulty scare tactic much!
I've just paid 400 for a washer and it's broke in the first 9 months, repaired then one month later same issue to be told if it's fine you'll have to pay.

This machine has experienced repeated faults since I received it, including persistent beeping, failure to wash clothes properly, and leaving laundry with a strong odour. Multiple repair attempts have been carried out, including a recent repair within the past few weeks.
However, the issue has already reoccurred, demonstrating that the fault has not been resolved.

I have followed all advice provided, including cleaning the machine and adjusting detergent use, yet the appliance continues to malfunction. It has not functioned reliably at any stage.

This situation has caused significant inconvenience and additional expense, including taking time off work and arranging alternative laundry solutions.

At this point, I consider the appliance to be not fit for purpose. I have allowed sufficient opportunity for repair, and these attempts have failed. The customer service is abysmal, they simple could not care less.

Useless customer service. After waiting for ages to get through, the assistant couldn't help me. A simple question of 'Is the freezer door reversible?' was what I asked as I wanted one opening to the right. She didn't know and no way of finding out. She said she only went by what the specification said on their website. I had already done that!!! What are these people paid to do? There was nobody else that could help. I eventually found the answer by scouring the internet and looked at several sites that were selling the same product and got the answer.

A repair person visits my house, tells me that the fault with the clock (keeps losing time) is a fault with all these coooker (HTG6GDCW) and if he replaces the clock it'll happen again.
A month later I get a bill for £75.00 and he didn't even do anything!
The Customer Service Desk agreed to waive the fee, for an appliance with an inherent fault, which isn't advertised.

Esperienza molto negativa.

Ho acquistato una lavatrice nuova il 31/03/2026 e fin dal primo utilizzo presenta un grave problema: per ogni lavaggio devo scollegare la spina, aspettare almeno un’ora e poi ricollegarla per farla ripartire. Una situazione assurda per un prodotto appena acquistato.

Ho contattato subito il rivenditore Elettroeco di Albignasego (PD), ma mi è stato detto che non possono sostituirla e che devo rivolgermi direttamente all’assistenza in garanzia.

Trovo inaccettabile che un prodotto nuovo sia già difettoso e che il cliente venga lasciato senza una soluzione immediata. Servizio e gestione del problema decisamente deludenti.

Disgusting customer service – more interested in selling than helping

I contacted Hotpoint Repairs because my washing machine (only 2 years old) broke down mid-cycle with the door locked and my 89-year-old mother’s clothes trapped inside. Instead of offering practical help or urgent advice, the call handler focused almost entirely on trying to sell me a maintenance plan at £26 per month (even though similar plans are available online for under £10).
I was given no real support other than being told to “wait a few hours and the door may open.” I explained I had a vulnerable elderly person in the house and was then offered an engineer appointment in 7 days’ time.
The call then turned into another sales pitch, including questions about how I clean the machine and attempts to sell cleaning tablets.
After complaining again, I was briefly offered an appointment in 2 days, which I accepted, but within seconds I was told it was no longer available and the earliest appointment was still 7 days away. I was told there was nothing else they could do.
I repeated that my elderly mother’s clothes would be stuck inside the machine for a week, but there was no sympathy, no alternative solutions, and no willingness to help.

When the technician has no interest in doing his job you don’t really stand a chance of any positive results from this company. He did not represent the company well. I will never buy their products again from the experience I’ve just had and I am happy that the company AO were more understanding and have helped me replace the unit with a Hoover one instead. I’m happy not to give Hotpoint any of my money for the poor service they provide. There are so many better brands out there, don’t waste your money on this one as they will do anything they can to avoid any kind of support for their products.

Worst company I have ever dealt with..Booked Hotpoint washing machine delivery/order from Argos...
The delivery was booked in a 3 hour time slot, they were an hour late. Clearly in a rush, spent more time complaining about the space being tight than actually fitting it. A young lad who had never plumbed in a machine plumbed it in and guess what, it has been leaking for 3 days, despite another engineer coming out yesterday for 5 minutes.....it's still leaking. Phoned customer service, spoke to 2 very rude guys, who couldn't be bothered. Have been left with a leaking/faulty machine and the earliest time an engineer can come is in 10 days time. The experience I've had with Hotpoint has been very shoddy, unprofessional from start to finish.

Terrible service and engineers

Was advised I would receive an urgent repair on my fridge freezer, only to find out it would take 1 week and a half for an engineer to come out. Was cornered into paying £25 per month which I have now cancelled directly with Domestic and General. I would rather go with Domestic and General directly but unable to as my applicances are under part guarantee. Anyway, I managed to find an amazing legit company who deals with repairs and was able to come out the next morning. Less money too. I would advise just having an emergency fund if you can as having to wait over a week for a fridge to be repaired is unacceptable.

Ho acquistato una lavatrice del brand e dopo cinque mesi si è staccato un manicotto durante il lavaggio. chiamato il servizio clienti il loro unico pensiero era di venderti una garanzia supplementare il tutto adornato con una arroganza inaudita, onestamente non ho accettato.oramai il cliente è solo un pollo da spennare e ciò che dovrebbe essere un diritto dopo che hai acquistato il prodotto diventa un accessorio a pagamento. Onestamente deluso dal marchio come gli altri brand che ne fanno parte

Hotpoint will not stand by a premature drum failure due to a leaking seal

There contact systems to actually speak to someone is atrocious

I would highly recommend to anyone to avoid then

I’m surprised by the negative reviews as my experience with Hotpoint home delivery service was first class. From my insurance company making a request, through completing a form about my current but broken fridge freezer, Hotpoint’s offer of a replacement, through to making a delivery date and installation by the very professional team of technician Chris and driver Dan, everything went quickly and smoothly. I couldn’t be a happier customer. Thank you Hotpoint!

Terrible service.
Reported that our dishwasher (which is less then a year old) stopped working on 21st March, Engineer attended 24th and advised the motor had gone along with a fuse.
Return visit schedule for 31st March (AM) which we requested as we were out from 1pm, Engineer arrived late at 1:45pm after we had left to go out which we did advise them of hence the AM appointment.
Rescheduled for Today 9th April. Engineer arrived and replaced the Motor and then again said the fuse had gone and needed replacing, when asked why when diagnosed on the first visit the fuse had gone why wasn't it order just got told we don't know why.

A fourth visit is scheduled for 16th which we cant do as we have jobs and cant sit at home all day waiting so have rescheduled for when one of us is at home but in all honesty not holding out much hope it will be repaired.

We were also told the don't have enough capacity to fit us in sooner as there engineers are fully booked, which highlights even more how bad Hotpoint appliances must be.

Will definitely not buy a Hotpoint appliance again

If I could have given minus stars I would've, aggressive, condescending,abrupt, borderline abusive - 6 foot odd technician towering over 5 foot woman, had her in tears. Had to finish work early and come home,asked for id or name to complain. Technician stormed out and told his employers he was abused by a male!!! The cheek! Will never purchase a hotpoint appliance again!