House Buy Fast Reviews 

221
•
TrustScore 4.5 uit 5

4,7

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Very happy with my interaction with Tommy when I called exploring various options for sale. He was knowledgeable, patient and courteous, and subsequently returned my call with full research on marke... Toon meer

Beoordeeld met 5 van de 5 sterren

We had a great conversation with Tom today. He explained the process clearly, showed genuine empathy for our situation, and guided us step-by-step. His expertise and clear communication made us feel c... Toon meer

Beoordeeld met 5 van de 5 sterren

I am at the very start of this house selling process so have been very wary. However, Dan has been open and transparent throughout our two initial telephone contacts and answered my questions and conc... Toon meer

Beoordeeld met 4 van de 5 sterren

I have previously posted 2 negative reviews about this company I was contacted by Jeff the MD of the company who seemed genuinely alarmed at the service I had received. He agreed if I so choose to... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Makelaars

Geschreven door het bedrijf

House Buy Fast are one of the largest property buyers in the UK, with our offices located in Worthing, West Sussex. Founded in 2008 to help sellers connect with investors, we have since evolved into a property buying company. We're also founding members of The National Association Of Property Buyers. We offer an alternative to the traditional Estate Agency methods and can buy any house in the United Kingdom. We’ve been helping people get sold quickly for many years and have dealt with many hundreds of sellers. We tailor the buying process to suit you whether it’s fitting in with a convenient moving date, helping with the legal side or even finding you alternative accommodation.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

221 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 80% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,7

Alle reviews

(221)

97 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Tommy was really helpful

Tommy was really helpful, he explained the process and answered all of my questions. He was very patient and listened to me.

27 januari 2026
Review zonder uitnodiging
Logo House Buy Fast

Antwoord van House Buy Fast

Thank you for the kind words, Tommy is a great listener! We're always happy to help

Beoordeeld met 5 van de 5 sterren

Alfred was extremely professional and…

Alfred was extremely professional and very helpful. Made us feel very comfortable and confident. No pressure at all from the first phone call we received. I would recommend this company, especially Alfred to anyone in the future. Very quick to return calls to us. Hopefully the rest of the process will be as easy.

27 januari 2026
Review zonder uitnodiging
Logo House Buy Fast

Antwoord van House Buy Fast

Thank you very much for the feedback. I can assure you that the rest of the process will go smoothly, you are in great hands.

Beoordeeld met 1 van de 5 sterren

Best avoided

This company arranged to have 2 estate agent valuations done. 3 days later, their agent texted and said he had the valuations back, they were with the underwriters and he would be in touch later that day or the next day. I then heard nothing further. I emailed in reply to his initial email (so the address was right) and texted both numbers he had texted from. Later tried to call the mobile when I had heard nothing but a message said the number did not exist. Today I looked for a landline number for the company and called them. I was told the agent I had spoken to had been on holiday and was passed to someone else. This person told me he had called me and left a message previously - I had no missed calls or messages. He said the valuations had come back far lower than expected - this after the original agent had estimated a value that seemed inflated to me - no doubt to draw me in to take the next step. Then he said that, as one room of my house is grade 2 listed, they wouldn't make an offer anyway. If this had been made clear upfront it could have saved me a good deal of time and trouble. In summary of my experience - very dodgy time wasters and best to steer clear. I have decided against following this route to sell, but checked out quite a few other companies along the way - all of whom were more transparent and offered a better and more honest service - noticeably Better Move.

26 januari 2026
Review zonder uitnodiging
Logo House Buy Fast

Antwoord van House Buy Fast

Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations and we appreciate the chance to respond.
We would like to clarify a few points while recognising that our communication on this occasion could have been better. The adviser you first dealt with was on annual leave and we accept that the handover should have been handled more smoothly. We apologise for this.
At the start of the process, we were not aware that part of the property was Grade II listed, or that there was a building site nearby. Had this been known earlier, we agree it could have saved time for everyone involved. We have taken this feedback seriously and are reviewing our initial fact finding process to help avoid similar situations in the future.
Thank you as well for taking the time to speak with our director following your review. We appreciate the opportunity to discuss your concerns directly and to try to resolve any misunderstandings.
While we respect your decision to use another company and wish you the best with your sale, it is worth noting that comparisons between companies in the same sector can be difficult, as each operates with different criteria and risk profiles.
Thank you again for your feedback. We see this as a learning opportunity and remain focused on improving clarity, communication and early qualification.

Beoordeeld met 5 van de 5 sterren

Had a very helpful and pleasant…

Had a very helpful and pleasant conversation with Chris this morning, he laid out the options available to me with no pressure for me to make any decisions there and then giving me time and space to digest everything that was discussed.

26 januari 2026
Review zonder uitnodiging
Logo House Buy Fast

Antwoord van House Buy Fast

Thank you for the review. Chris’s expertise is outstanding, and I am pleased you received all the information you needed.

Beoordeeld met 5 van de 5 sterren

A streamline process

So far a streamline process. All information given with no hidden details.
Friendly and helpful team.
Excellent customer service.
A well organised and efficient company.

6 november 2025
Review zonder uitnodiging
Logo House Buy Fast

Antwoord van House Buy Fast

Thank you very much for the 5 stars! Your feedback is very motivating. We're glad to hear that your experience reflected the values we care about the most.

Beoordeeld met 5 van de 5 sterren

A solution to property’s sale

I am thankful to House Buy Fast for their help in selling the property in the UK. Alfred was very professional, supportive, and attentive from start to finish. Although the process was pretty lengthy , but the process was smooth and transparent. I am really happy that the sale has concluded successfully.

17 oktober 2025
Review zonder uitnodiging
Logo House Buy Fast

Antwoord van House Buy Fast

Thank you for your kind words and for sharing your experience. We're so pleased to hear that Alfred was able to provide support you needed throughout the sale. We appreciate your patience during the process and are delighted that everything came together smoothly in the end. Wishing you all the best for the future.

Beoordeeld met 5 van de 5 sterren

Not pushy at all.

Dealing with Dan was a pleasure. Transparent from the first contact, not pushy and understanding our situation.

5 november 2025
Review zonder uitnodiging
Logo House Buy Fast

Antwoord van House Buy Fast

Thank you very much for sharing your experience. We really appreciate your support!

Beoordeeld met 5 van de 5 sterren

Second choice

While talking to one of your agent, he asked me my details and was honest with his answer. That the company would offer 80% of market value and could posible get more on the open market.

31 oktober 2025
Review zonder uitnodiging
Logo House Buy Fast

Antwoord van House Buy Fast

Thank you for feedback. Transparency is very important to us , and it is great to hear that this was reflected in your experience.

Beoordeeld met 5 van de 5 sterren

5/5!

The process was explained clearly and in great detail, all my questions were answered giving me confidence in their service.

16 oktober 2025
Review zonder uitnodiging
Logo House Buy Fast

Antwoord van House Buy Fast

Thank you so much for the high rating! Looking forward to assisting you in further.

Beoordeeld met 5 van de 5 sterren

The approach was very nice

The approach, handling, the patience and explaining in the most professional
In convincing every thing was very professional

15 oktober 2025
Review zonder uitnodiging
Logo House Buy Fast

Antwoord van House Buy Fast

Thanks so much for your feedback and support. We’re glad you had a positive experience and appreciate you taking the time to share it.

Beoordeeld met 3 van de 5 sterren

Asking for advice from customers

Asking other customers who have given positive reviews - only one or two have completed the sale with them from the reviews. Anyone can update us on whether your initial interactions and positive feedback ended up in actual sales for a good price? We are about to sign a contract with these guys but in a double mind after reading some useful reviews there.

22 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A five star experience

I initially put my property on the market with an Estate Agent. Things happen in life, and suddenly I needed a Plan B. I did lots of research, and spoke to several companies who specialise in buying properties.
I settled on House Buy Fast after a few conversations with Duncan.
Having just successfully finalised the sale, I can tell you it was the best decision I could’ve made.
Duncan was patient, and reassured me throughout the process. Everyone I dealt with at HBF were extremely professional and helpful.
I cannot recommend HBF highly enough, and I’m extremely thankful that they are there if you ever need a Plan B.
Allan Winter

5 september 2025
Review zonder uitnodiging
Logo House Buy Fast

Antwoord van House Buy Fast

Thank you very much for sharing your experience. We are pleased to hear that everything went smoothly and that you felt supported throughout. Duncan and the team will be glad to know their efforts made a difference. We appreciate your kind words and recommendation.

Beoordeeld met 5 van de 5 sterren

Great helpful service

Still going through the paperwork and house as yet not on market due to lots of issues. Katherine has kept in touch and been very understanding. If the sale goes through as smoothly as the service I will be very happy

4 september 2025
Review zonder uitnodiging
Logo House Buy Fast

Antwoord van House Buy Fast

Thank you for taking the time to share your experience. We are so pleased Katherine has been able to support you. We’ll be here to help as things progress and look forward to seeing you through to the next stage.

Beoordeeld met 5 van de 5 sterren

Bobbie Home Sale

Katherine was very helpful and informative

2 september 2025
Review zonder uitnodiging
Logo House Buy Fast

Antwoord van House Buy Fast

I will pass your review on to Katherine, thank you!

Beoordeeld met 1 van de 5 sterren

Please Read Before Using House Buy Fast

I feel compelled to share my experience as a warning to others. I deeply regret choosing to work with this company. At first, they were incredibly friendly, said all the right things, and seemed genuinely helpful — which made us feel reassured and confident in signing with them.

However, the reality was quite different:

Very few viewings took place.

We were often not notified when viewings were cancelled.

On several occasions, agents didn’t show up or arrived late.

And most importantly: we were never informed — verbally or in writing (outside of the contract) — that if we walked away and later sold the property to someone they had previously introduced, they would charge a substantial fee and place a charge on the Land Registry.

Yes, this clause was in the contract — and I take responsibility for not reading it thoroughly. However, at no point in any conversation or email correspondence was this significant detail ever mentioned. That omission feels deliberately deceptive and unethical.

Eventually, we walked away and sold through a local estate agent who handled things professionally. But as it turned out, the buyer had previously viewed our property through House Buy Fast — and that triggered their clause, resulting in a large fee.

They initially demanded 2.5% of the sale price. After several discussions, they reduced it to 1.75% — still a considerable amount of money for a service that ultimately didn’t sell our home. This fee is tied to a “unilateral notice” they place on your property through the Land Registry, which is mentioned several times in their contract — but never once was it raised during our dealings with them.

I accept my share of responsibility for not reading the fine print. But I strongly believe this company was not transparent and acted in a way that was not ethical or fair.

22 april 2025
Review zonder uitnodiging
Logo House Buy Fast

Antwoord van House Buy Fast

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.

We recognise the importance of being transparent about every part of our service. As you have mentioned, the clause relating to fees when introducing a buyer is clearly written in the contract. This is a standard and common practice in the property secto. However, we understand that relying on the written contract alone was not enough in this case, and we regret that you felt this was not explained clearly.

Every review is a learning opportunity for us. Going forward, we will place greater emphasis on highlighting the importance of reading the contract carefully and on making key clauses clearer during conversations, so that there is no misunderstanding.

We wish you all the best with your property sale and thank you again for your comments, which will help us improve how we communicate with future clients.

Beoordeeld met 1 van de 5 sterren

Be cautious when dealing with this company

Be cautious when dealing with company.
There contract states the MAY apply to land reg telling other people they are interested in your property.
I had no interest in mine, they did not want to buy it and didnt tell me they put notice on my property when you would hope some ethics code of practise of keeping the seller informed of everything ...but clearly not.
I was told I had to run the contract between myself and them to the end but this was in Jan but had to see it through to March no offers no interest or further viiewings . He said we had quite alot if interest .. really , no offers or further viewings ..all lies.
Now he refuses to take the off Land Reg until he knows how much its selling for? The people were nothing to do with his company and this is some 5 months later. So effectively 8 months
So when he tells you he will withdraw you from everything he lied.

Do not go with this company be very cautious. The tatics needs to be governed more to be honest .

31 januari 2025
Review zonder uitnodiging
Logo House Buy Fast

Antwoord van House Buy Fast

Thank you for the feedback. We did arrange a number of viewings and we are in contact with your solicitor to confirm that your current sale is not a buyer introduced by us that may be purchasing your property. This is standard procedure in property and once confirmed that it is not a buyer introduced by us we shall cancel everything at this end.
We are sorry that you are dissatisfied but as soon as we receive a response everything will be quickly resolved for you. Please do not hesitate to contact us should you wish to discuss anything.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer