houseof Reviews 

673
•
TrustScore 3.5 uit 5

3,6

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

We bought the Brass Opal Disk Ceiling Light. It’s a lovely design but two different electrician’s have said how cheap and flimsy the light is. After waiting nearly 12 weeks for it to be delivered... Toon meer

Beoordeeld met 5 van de 5 sterren

Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... Toon meer

Beoordeeld met 5 van de 5 sterren

Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Woonwinkel

Geschreven door het bedrijf

houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

673 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,6

Alle reviews

(673)

2 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great product

Great product, great service. Very tempted to buy another one.

18 oktober 2023
Logo houseof

Antwoord van houseof

Thank you, we appreciate your lovely review. I hope you do!

Beoordeeld met 1 van de 5 sterren

We received the bulb and it was…

We received the bulb and it was shattered 😩

24 oktober 2023
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Antwoord van houseof

Hi Stephen. I'm ever so sorry to hear about this! Can you please email our customer service team on help@houseof.com? They'll be more than happy to assist and put this right for you.

Beoordeeld met 5 van de 5 sterren

Next level customer service / CX

House of, well done you’ve got customer experience totally nailed. Ben was excellent in helping me get a replacement for a damaged (by the delivery guy not house if I reckon) light sleeve and his communication was super helpful and nice, even notifying me that the item had been dispatched. I honestly haven’t received such customer centric support and would hugely recommend this company who are switching things up.

4 november 2023
Review zonder uitnodiging
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Antwoord van houseof

We LOVE to hear this! Many thanks for sharing your experience with us and our lovely customer service team. Houseof x

Beoordeeld met 5 van de 5 sterren

Great Quality

Slight delay by Royal Mail but both lamps ordered are great quality - in fact liked the wooden one so much ordering another as a gift!

5 oktober 2023
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Antwoord van houseof

Thank you so much, that's wonderful to hear x once again apologies for the slight delay of the package.

Beoordeeld met 5 van de 5 sterren

Really beautiful light

Really beautiful light. Well made. Nicely packaged. Good instructions.

18 oktober 2023
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Antwoord van houseof

We are so happy to hear that! Thank you for taking the time to leave us a review here! xx

Beoordeeld met 5 van de 5 sterren

Very helpful …

Very helpful and gave me a discount when I enquirer as to whether I was eligible or not for the discount . Very prompt in communications .

28 september 2023
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Antwoord van houseof

Thank you so much for your kind words! We're so pleased to hear you were happy with the service provided x

Beoordeeld met 5 van de 5 sterren

excellent service

Ordered 2 lights and they were shipped with next day delivery and really well packaged.

Really happy with the lights and the service!

17 oktober 2023
Review zonder uitnodiging
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Antwoord van houseof

Hi Daniel, so glad that you love your new lights! Hope to see you purchase from us soon. Houseof x

Beoordeeld met 5 van de 5 sterren

Replacement shade.

My partner recently bought me a beautiful lamp from Houseof.com.
I have a slight obsession with lighting and fell in love with a floor lamp on their site. Unfortunately my son smashed one of the glass shades. I looked online to try and find a replacement but to no avail.
So I thought I'd message Houseof. And see if they could help.
Ben got back to me straight away and said he'd ask the factory if they had a replacement, which they did! And with no charge Ben arranged for it to be sent out to me. Honestly made my week!
Thank you again Ben...you are a star. Definitely recommend this lovely company 😊

9 oktober 2023
Review zonder uitnodiging
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Antwoord van houseof

Hey Suzanne, many thanks for sharing your experience with us and our lovely customer service team! :) I'm sorry to hear about the glass shade but glad the team was able to sort it out for you quickly. We are always here to help! xx

Beoordeeld met 5 van de 5 sterren

Excellent selection and fast

Excellent selection and fast, albeit expensive, shipping

14 september 2023
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Antwoord van houseof

Hi Craig,
Thank you for your sharing this with us!
We are so glad you love our product and experience you have had with Houseof. Sorry to hear that it was more expensive than expected! x

Beoordeeld met 5 van de 5 sterren

exceptional design and quality

We bought the simple round wall brass diffuser lights . One word- stunning! The design and finish- look like lights that would be worth 5 x the price. Simple, elegant designs that will stand the test of time. Very happy

9 juni 2023
Review zonder uitnodiging
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Antwoord van houseof

What a beautiful review from you Anna! Thank you so much, it means a lot to us! So happy we could help you find what you were looking for. Houseof x

Beoordeeld met 5 van de 5 sterren

Great products

Great products, very quick delivery

4 september 2023
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Antwoord van houseof

Thank you for taking the time to leave us a review! xx

Beoordeeld met 5 van de 5 sterren

Great Service

Great Service. It won't be fitted for a few weeks yet but looks great .I cant wait to see it up

3 september 2023
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Antwoord van houseof

Thank you for taking the time to leave us a review! Houseof x

Beoordeeld met 5 van de 5 sterren

Just simply amazing

I bought several lights and a large chandelier when the company was first setting up. The quality and design were beautiful. I’m a technologist and I couldn’t find a fault the finish was so high spec.
This week unfortunately whilst changing a bulb I dropped the main lamp shade. I emailed asking if I would be able to get a replacement. A swift reply came firstly from Ben and then confirmation from Pamela to let me know that not only could they help but that it had been shipped but they also didn’t want payment and were just simply happy they could help me. Honestly such a superb company who go above and beyond customer service. I cannot rate it or recommend them highly enough. They have restored my faith in humanity. I only wish I needed more lights for my house, if ever I do in the future they will without a doubt be the first place I look. Just simply amazing Thankyou, you made my day 😍

30 augustus 2023
Review zonder uitnodiging
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Antwoord van houseof

Hi Tracey, and you have made our day! LOOOVE hearing this! I am happy that our customer service agents have been helpful and quick getting you a replacement. We hope to see you purchase from us soon. Houseof x

Beoordeeld met 5 van de 5 sterren

The lamp arrived really quickly and is…

The lamp arrived really quickly and is so beautiful. I also had an issue with the delivery address I put in (my mistake) and they sorted it really quickly and efficiently.

20 augustus 2023
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Antwoord van houseof

Not a worry, we are always here to help and I am glad to hear that it's all sorted out. Enjoy your beautiful lamp! Houseof x

Beoordeeld met 5 van de 5 sterren

Exemplary

A great company that offers everything you could ask for and then some, if you get my meaning.. hush, hush.
This company saved my marriage.
Jimmy Moonshine endorses this company.
Much Love.

16 augustus 2023

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