We bought the Brass Opal Disk Ceiling Light. It’s a lovely design but two different electrician’s have said how cheap and flimsy the light is. After waiting nearly 12 weeks for it to be delivered... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... Toon meer
Bedrijf heeft geantwoord
I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... Toon meer
Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!
Contactgegevens
London, Verenigd Koninkrijk
- help@houseof.com
- houseof.com
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent producthat arrived on time…
Excellent producthat arrived on time great price

Antwoord van houseof

Antwoord van houseof

Antwoord van houseof

Antwoord van houseof
Next level customer service / CX
House of, well done you’ve got customer experience totally nailed. Ben was excellent in helping me get a replacement for a damaged (by the delivery guy not house if I reckon) light sleeve and his communication was super helpful and nice, even notifying me that the item had been dispatched. I honestly haven’t received such customer centric support and would hugely recommend this company who are switching things up.

Antwoord van houseof
Great Quality
Slight delay by Royal Mail but both lamps ordered are great quality - in fact liked the wooden one so much ordering another as a gift!

Antwoord van houseof
Really beautiful light
Really beautiful light. Well made. Nicely packaged. Good instructions.

Antwoord van houseof
Very helpful …
Very helpful and gave me a discount when I enquirer as to whether I was eligible or not for the discount . Very prompt in communications .

Antwoord van houseof
excellent service
Ordered 2 lights and they were shipped with next day delivery and really well packaged.
Really happy with the lights and the service!

Antwoord van houseof
Replacement shade.
My partner recently bought me a beautiful lamp from Houseof.com.
I have a slight obsession with lighting and fell in love with a floor lamp on their site. Unfortunately my son smashed one of the glass shades. I looked online to try and find a replacement but to no avail.
So I thought I'd message Houseof. And see if they could help.
Ben got back to me straight away and said he'd ask the factory if they had a replacement, which they did! And with no charge Ben arranged for it to be sent out to me. Honestly made my week!
Thank you again Ben...you are a star. Definitely recommend this lovely company 😊

Antwoord van houseof
Website made choice and purchase easy. Good communication Website made…
Good communication Website made purchase easy. Good delivery of well packaged goods.

Antwoord van houseof
Excellent selection and fast
Excellent selection and fast, albeit expensive, shipping

Antwoord van houseof
exceptional design and quality
We bought the simple round wall brass diffuser lights . One word- stunning! The design and finish- look like lights that would be worth 5 x the price. Simple, elegant designs that will stand the test of time. Very happy

Antwoord van houseof
The lights and bulbs are good quality…
The lights and bulbs are good quality and arrived promptly. Very happy with the products
Unfortunately one of the bulbs was broken, hence 4 stars instead of 5
Great Service
Great Service. It won't be fitted for a few weeks yet but looks great .I cant wait to see it up

Antwoord van houseof
Just simply amazing
I bought several lights and a large chandelier when the company was first setting up. The quality and design were beautiful. I’m a technologist and I couldn’t find a fault the finish was so high spec.
This week unfortunately whilst changing a bulb I dropped the main lamp shade. I emailed asking if I would be able to get a replacement. A swift reply came firstly from Ben and then confirmation from Pamela to let me know that not only could they help but that it had been shipped but they also didn’t want payment and were just simply happy they could help me. Honestly such a superb company who go above and beyond customer service. I cannot rate it or recommend them highly enough. They have restored my faith in humanity. I only wish I needed more lights for my house, if ever I do in the future they will without a doubt be the first place I look. Just simply amazing Thankyou, you made my day 😍

Antwoord van houseof
The lamp arrived really quickly and is…
The lamp arrived really quickly and is so beautiful. I also had an issue with the delivery address I put in (my mistake) and they sorted it really quickly and efficiently.

Antwoord van houseof
Exemplary
A great company that offers everything you could ask for and then some, if you get my meaning.. hush, hush.
This company saved my marriage.
Jimmy Moonshine endorses this company.
Much Love.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.







