houseof Reviews 

673
•
TrustScore 3.5 uit 5

3,6

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

We bought the Brass Opal Disk Ceiling Light. It’s a lovely design but two different electrician’s have said how cheap and flimsy the light is. After waiting nearly 12 weeks for it to be delivered... Toon meer

Beoordeeld met 5 van de 5 sterren

Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... Toon meer

Beoordeeld met 5 van de 5 sterren

Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Woonwinkel

Geschreven door het bedrijf

houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

673 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft nog niet op negatieve reviews gereageerd

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

3,6

Alle reviews

(673)

2 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

An amazing company with beautiful…

An amazing company with beautiful design. I accidentally broke one of my globes (feature of the light) and they sent me a replacement, free of charge! Wonderful service that is rare these days. Will definitely purchase from them again!

23 augustus 2023
Review zonder uitnodiging
Logo houseof

Antwoord van houseof

Really sorry about the issue you had with your globe being broken , but we're extremely happy you love it and that it's fixed! Thank you so much for the review Kate! Houseof x

Beoordeeld met 5 van de 5 sterren

Great design, great service

Great design. Good price. Great service- delivered on time. Hope it is a quality product , love our new lamp

13 augustus 2023
Logo houseof

Antwoord van houseof

Thanks for the lovely feedback, Margaret! Love hearing you love your new lamp, enjooy!! Houseof x

Beoordeeld met 5 van de 5 sterren

Great product excellent customer service

I have bought a few lights from Houseof at this stage. It can be a bit tricky with delivery costs to Ireland outside the UK but still worthwhile. They have a great eye for design and have pieces in a bigger range of colours and finishes. Product aside their customer service has been better than any company I have encountered. There was an issue with a light (broken by my child), when I emailed asking how I might replace the relevant part they immediately offered to send a replacement. As I am in Ireland I asked if I needed to cover any additional shipping costs and it wasn't needed. Everything was sorted immediately, no questions asked. Would totally recommend.

16 augustus 2023
Review zonder uitnodiging
Logo houseof

Antwoord van houseof

LOVE hearing this Roisin, thank you very much, it has made our day! Many thanks for your words about our customer service team, we'll make sure they're passed on!

Beoordeeld met 5 van de 5 sterren

The light I purchased is absolutely…

The light I purchased is absolutely stunning and customer service is amazing. I first found the light through a podcast recommendation. I couldn't at the time find a home for a lamp, but when we redesigned our bedroom I knew the style would be perfect. I would not hesitate to recommend the products and customer service. Thank you so much House Of.

15 augustus 2023
Review zonder uitnodiging
Logo houseof

Antwoord van houseof

Thank you for taking the time to leave your kind words! You're most welcome, we are pleased to know that you have had a great experience with our Houseof team and that we matched your preferences of the lamp design you wanted! All the best! x

Beoordeeld met 5 van de 5 sterren

An interior designer’s dream company

We're an Interior Design Studio and we bought x3 Brass pendants to place over our client's newly installed basement bar. They were absolutely what we were looking for in the space - they're slimline but with the addition of the disc they make an impact.
They're a nice, shiny brass (not brushed) and that was the finish we wanted to introduce to the bar area. We love how the bulb is reflected on the underside of the disc, creating a bright but still diffused light.
And last, but not least, we love how Houseof’s packaging is plastic free/recyclable and they're doing everything they possibly can to put being climate friendly at the forefront of their business.
We're looking forward to using more of Houseof's range in future projects!

25 juli 2023
Review zonder uitnodiging
Logo houseof

Antwoord van houseof

Thank you for your lovely dedicated message to Houseof company! This makes our hearts melt. We can't wait to see you purchasing again from us! Best wishes from us! Houseof xx

Beoordeeld met 5 van de 5 sterren

Fantastic light shade

Fantastic light shade, very quick delivery. Would highly recommend.

17 juli 2023
Logo houseof

Antwoord van houseof

Thank you for your time leaving a lovely review like this. Houseof x

Beoordeeld met 2 van de 5 sterren

extension lead… because I believed the lead was a brought pink showed in your picture

The reason I ordered the extension lead the photo showed a very brought pink lead that's why I paid the high cost unfortunately it was a very different colour very pale washed out pink not as shown so very disappointed I was going to order the green one I am not taking the chance I am sure I will be disappointed

13 juli 2023
Logo houseof

Antwoord van houseof

Hey Jane, thanks for taking the time to leave us a review.

As a small business, these reviews are extremely important to us and we do appreciate any feedback from our customers to help us improve our services! We're extremely sorry for the inconvenience with your pink extension lead and we would love to investigate this for you with the quality team. 😔️

We normally offer a replacement after customers emails us on occasions like this as stated on our website in the Returns Qs. Our customer service agents can get it sorted quickly! If you wish please email our team at help@houseof.com

Once again please accept my apologies for this experience and I hope you give us another chance in the future!

Beoordeeld met 5 van de 5 sterren

AMAzing product

AMAzing product - quality was exceptional - package A1 delivery super fast I might order a few more xx I love them that much xx

11 juli 2023
Logo houseof

Antwoord van houseof

We'd love to see you purchase again from our company Rachel! Pleased to know that you loved the quality of our product! Houseof x

Beoordeeld met 5 van de 5 sterren

Very high standard

High standard. Very straight forward online purchase. Product arrived quickly. I would definitely shop with Houseof again.

20 juli 2023
Logo houseof

Antwoord van houseof

Great to hear Wendy! We are so pleased you like them. We hope to see you again soon. Houseof x

Beoordeeld met 5 van de 5 sterren

Shipped quickly

Shipped quickly, was packed well and was exactly what I was expecting.

14 juli 2023
Logo houseof

Antwoord van houseof

A fabulous review! Thank you so much for your feedback!😍️

Beoordeeld met 5 van de 5 sterren

Brilliant customer service

Amazing customer service. Always so helpful and super efficient. Can’t praise them enough.

20 juli 2023
Review zonder uitnodiging
Logo houseof

Antwoord van houseof

We are so pleased that you are happy Rose! Thank your for your kind words, means so much to us! Houseof x

Beoordeeld met 5 van de 5 sterren

Outstanding support and assistance.

I purchased a lamp from HoF two years ago, and unfortunately, last week during a strong wind in London, the lamp toppled over, causing the shade to break. As the lamp held sentimental value for me, I decided to reach out to HoF's customer service to inquire about purchasing a replacement shade.

I was pleasantly surprised by the exceptional service I received from HoF. Specifically, Pamela, a member of their customer service team, proved to be incredibly kind and efficient. Not only did she respond to my email promptly, but she also went above and beyond by offering to send me a new shade without any additional cost. I was truly speechless and left with a highly positive impression of their dedication to customer satisfaction.

I cannot emphasise enough how impressed I am with the level of service provided by HoF. Their swift response and generosity have made me an extremely happy customer. I am grateful for their outstanding support and assistance.

Once again, I extend my heartfelt thanks to HoF, especially Pamela, for their remarkable service.

17 juli 2023
Review zonder uitnodiging
Logo houseof

Antwoord van houseof

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! x

It warms our hearts to receive such lovely feedback!

We're thrilled that our product and customer service have exceeded your expectations and we're grateful to have earned your trust.

Thank you for choosing Houseof x

Beoordeeld met 1 van de 5 sterren

The limited communication

The limited communication, only email and no one to call , it took 3 days to get the correct answer .

3 juli 2023
Logo houseof

Antwoord van houseof

Hi Tony, thank you so much for letting us know about your experience with our customer service team.

We're really sorry that you had a frustrating time trying to reach us.

Our team is available Monday to Friday at help@houseof.com for customer support. We prioritize customer satisfaction and aim to resolve issues quickly via email. We take customer satisfaction very seriously, and we're committed to making things right as quickly as possible.

We know how important it is to have reliable support when you're making a purchase, and we're sorry we didn't live up to your expectations. We're working hard to improve our customer support system so that we can communicate with you more efficiently in the future.

Thanks again for your feedback, and please let us know if there's anything else we can do to help!

Beoordeeld met 5 van de 5 sterren

It was a first time shopping experience…

It was a first time shopping experience with houseof and was worth it as it’s been easy, fast and straightforward. The quality and design of the desk lamp is something I have been looking for and the sale price made it even more appealing.

11 juni 2023
Logo houseof

Antwoord van houseof

We are so happy that our company has provided you with the desk lamp that you have been searching for! Hope to see you purchase from us again! Houseof x

Beoordeeld met 5 van de 5 sterren

Great customer service

Bought a light which is great but I smashed a glass shade, HouseOf immediately sent a new one free of charge. Excellent customer service!

5 juli 2023
Review zonder uitnodiging
Logo houseof

Antwoord van houseof

Thank you very much Tom! Will pass on the positive feedback to our customer service agents. Happy that we managed to sent a replacement of the glass shade quickly. Houseof x

Beoordeeld met 5 van de 5 sterren

Beautiful lamp

Beautiful lamp and packed nicely too. Delivered quickly 👍

7 juni 2023
Logo houseof

Antwoord van houseof

Thank you for your feedback! Means a lot! Houseof x

Beoordeeld met 4 van de 5 sterren

Good quality product and customer service.

Bought a light from this company. Lovely quality product, and when one of the shades arrived broken customer service quickly arranged to send out a replacement.

27 juni 2023
Review zonder uitnodiging
Logo houseof

Antwoord van houseof

Sorry for the inconvenience caused, we are happy we got to sort it out in an efficient way. We love that you are pleased with the quality of our product and our customer service. Much appreciated it! Houseof x

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer