HSL Chairs - Stockton-on-Tees Reviews 

I visited Stockton-on-Tees branch and was greeted by Luke. He was polite, knowledgeable very helpful. No hard sell at all.I was given all the info and options and advised to sit in the chair I chose for at least 10 minutes.He brought me tea and a biscuit and then left me to experience the chair.He was so patient. A real asset to the company.

I was looking for a riser Recliner chair for my Partner and after seeing an advert on TV, I decided to give HSL at Stockton a go. On atrival, I was greeted promptly by Wendy and made to feel very welcome. She introduced me to her colleague Jackie and advised us to have a look at their range. I felt quite overwhelmed by the choice and I was unsure of what I even wanted. Both Wendy and Jackie were brilliant, showing me what was available, what offers were on certain chairs and explaining different motor specs and how they matched my needs. Within half an hour, they'd convinced me what to buy and explained the whole process from purchase to delivery. Afterwards, I felt very confident in my purchase and reassured that I'd bought what I needed. The complimentary biscuits and tea were a lovely touch. Wendy and Jackie are an absolute credit to HSL Stockton, both are knowledgeable, friendly and extremely helpful. I felt in very safe hands with both of them - excellent customer service.

Excellent service from showroom to delivery. The delivery team of Carl f &Jon were very helpful and courteous.

Went to Stockton today looking for 2 chairs, one for my husband one for myself. We were met by a young man called Luke what a lovely lad gave us a lot of advice on different chairs answered all our questions brilliant , not pushy very helpful and let to look and try some of the chairs, also met Allison what a breath of fresh are loads of info and advice and left to make our own decision great service thank you both very much for your time and help. Lynn and Malcolm

My sister and I visited the Stockton store today looking for a comfy chair for myself ,I was hesitant and undecided about what I wanted but the staff Wendy and AllI were fantastic. They guided me through the whole range of chairs and patiently helped me try them out until I finally chose the perfect chair. The help, patience and friendly service I received was exceptional ….all this and tea too . I can’t wait for delivery, thank you very much ladies from one grateful client 😊

Did as promised. Polite efficient.

Nothing was too much trouble when my Aunt's furniture was delivered. Fantastic service, very pleasant.
Quality as expected. Brilliant!

John and Luke (Stockton branch) were excellent today. They explained everything in great detail, answered all my questions and helped me choose the right furniture for me. They were extremely professional, caring and nothing was too much trouble for them. All in all a very positive, pleasurable experience. Being able to test and choose furniture in my own home was fantastic!

John and Wendy from the Stockton branch were awesome when they did our home visit. No hard sell just fabulous professional advice. Brought the swashes and chairs in with care and gave great advice. Thanks for the help guys. My mam has medical issues and they were great with advice and guidance.

From the moment we met John & Jacque they were professional, efficient, caring and knowledgeable. Nothing was a trouble even suggesting a second visit to get the correct fit. They are a credit to your team. Thank you

Alex & Tom
delivered chairs on time, very courteous.
Explained operation of chairs.
Helped out with misunderstanding of delivery charge. Great guys.
Highly recommended.

The ladies in the shop were friendly and product savvy, assuring us of the quality of the chair.
The delivery men, Lee G and Lee R H, were also very good

Ease of order & delivery. All round excellent customer service, delivery drivers included.
Highly recommend. Mum loves the chair!

The staff at Stockton,Allison and co were very welcoming,not at all like most furniture saleroom staff. They are not pushy and in fact they make a good cup of tea! I have made three visits, one with my wife who has dementia,and she was treated very well. I originally intended to get two fireside type chairs but after considering everything i have ordered two riser recliners.These have cost a pretty sum but I think they will be worth it.

Very helpful and courteous

Claudia was very helpful, she was patient and understanding of my dad’s difficulties. She gave him lots of time to find what was right for him.

John & Luke were excellent they made my mam feel comfortable didn’t rush her to do anything let her take her time & make the right choice for her ,very polite ,helpful & nothing was a problem excellent service all round would highly recommend this company thank you

Absolutely brilliant customer service. We were looked after by Claudia who was so lovely. She explained how the riser recliner chairs worked and how each individual is different in needing different chairs, something we didn’t know before. She was really patient with my dad and understood his needs. Couldn’t have asked for more. Thank you

Had a home visit from Jacquie and John from Stockton. Nothing was to much trouble - bringing chairs to a second floor apartment. Recomended the best options both me and my husband should be looking for to meet our requirements.

Visited the store at stockton on tees, portrack and was very impressed with the service from Luke. The whole experience was very relaxed and under no pressure to buy. Everything was explained , priced and alternatives recommended.We were made very welcome and at ease. We had no problem in making our purchase.