Hubbl Reviews 

Have no idea how I was “automatically” added to this system while trying to watch AFL… now my binge account has been added to whatever tf Hubbl even is (I genuinely don’t even know how this happened) and I am now being charged $40 for a less than $20 subscription to Binge? Wtf? I have no idea how to cancel this I have been over and over this with the Online Chat team as well as the “escalated team” that keep trying to beat around the bush and ALL I WANT IS CONFIRMATION I WILL NOT BE CHARGED $40 for NO REASON any longer? This is such a scam I genuinely have no idea wtf Hubbl is - and their complete incompetence and “beating around the bush” with replies via email and chat makes it seem so suspicious. The fact you cannot “cancel” whatever Hubbl even IS - wtf. Please avoid at all costs!!!!!

UTTERLY DISGUSTED!! I cancelled my subscription back in April and only discovered today that these crooks are still TAKING my money and wont refund unused MONTHS of subscription ! I haven't logged in since APRIL!! These people are basically CRIMINALS

Going to the telecommunications ombudsman about this as they will steal your money and try to prevent cancellation. This is unacceptable, if I went to a cash register and helped myself to 10 bucks every month I would be in jail. I cancelled my subscription in February after one month with Binge through Hubbl. Not only did they never put through the cancellation, they kept charging me and I noticed this in September. When I attempted to cancel again, I got an email saying they would be in touch regarding the cancellation request as if this is at their discretion whether they want to stop stealing money from me. I never heard back from them and they stole another 10 bucks. I got in touch with the chat and I requested that he cancel my subscription and refund the money. He just lied to me and did not cancel my subscription, did not even attempt to refund the 10 dollars despite me having proof that I requested a cancellation 11 days before the debit. I even told him that I would be downloading the transcript in the event that I will have to go to the ombudsman and this ridiculous company clearly doesn't give a monkeys toss about the paper tiger ombudsman. Fortunately, I have the transcript and hopefully the blatant disregard for the ombudsman will annoy them and they'll do something about this scam. This is what we are dealing with today, corporations that will just thieve your money as part of their business strategy, factoring in the monetary slaps on the wrist every few years when they get a small fine. Ridiculous. Don't go near Hubbl with a 40 foot barge pole, you will just sign up to have your money stolen.

Cancelled subscription on the 23rd which was the last day of subscription but they still charged my account and won’t refund.
Sought assistance from customer support Jordy, no help.
Terrible.

Billed for a service I couldn't sign up for. When I had trouble with it - Hubbl wouldn't allow me to cancel through using their website. Even the operator was unhelpful. Got their in the end, but no refund could be issued. Stream motion was bad; Hubbl is worse. What a joke.

By far the most dishonest, frustrating company you’ll ever come across.

First of all, Hubbl/Kayo has the least user-friendly platform I’ve ever seen. It’s clunky, constantly freezes, lags, glitches, and to top it off, they make it near impossible to cancel your subscription. But you know what? I pushed on and still paid their ridiculous $40 a month.

On 14 August, I decided enough was enough and went to cancel. Just like so many other companies, they dangled an “offer you can’t refuse.” A pop-up came up after I clicked cancel saying I could get five months at $20 off. I took the offer, expecting to pay $10. The confirmation email I received clearly said my card would be charged $10 on 25 August.

When the 25th rolled around? Surprise, surprise — I was charged the full $30 without the discount applied. I assumed this was an honest mistake and contacted support. Instead of fixing it, their responses have been ludicrous. They refused to refund the overcharge and told me they were withdrawing the offer due to a “technical issue.” You can’t just retract an offer after charging me full price.

To make it worse, they completely contradict themselves. In one email they told me there was no evidence I’d ever signed up to the offer. In the very same breath, they told me to disregard the confirmation email I received and that they’d “remove the offer” from my account so I wouldn’t get confused. So which is it? Either I never got the offer, or you’re deleting evidence of it — you can’t have it both ways.

At this point, it’s not even about the money. It’s about the principle. Companies like this should not be able to gaslight customers, take their money under false pretences, and walk away with no accountability. I have already escalated this to the ACCC, and maybe I’ll get nothing out of it — but if more of us do, then companies like this won’t be able to stay in business much longer.

Cancelled my subscription and requested all my information to be scrubbed. Have now decided to try and re-join; but they have 'blocked' my number. Nowhere tells you how to get this reinstated or why the number is blocked.

OMG where even to start. Software doesn't work. Constant failures and glitchy apps. I paid for a 12 month subscription that Hubbl cancelled after 3 months, despite me replying to every request. The process for re-establishing my subscription (that they incorrectly removed) is ridiculous. After providing all my details and other info multiple times, I'm now to wait 5 business days before someone else will contact me for the next step. Customer service (while polite) are completely ineffective and can do nothing. AFL, NRL, Cricket Australia etc, your brands are being damaged by having any association with these muppets.

My Review of Hubbl 4k Hub OS ver 1.3, Build QS037.031.OOP, UI 2.9.11 I transitioned from standard Binge $18/month to basic Binge at $10/month as it provided the same channels as Foxtel that I was paying $78/month to Foxtel. Basic Binge is for 1 device up to 1080p and 5.1 Dolby atmos surround sound. Standard Binge is for 2 devices up to 4k resolution for a very limited number of shows and movies. I chose Hubbl 4k Hub $99 as it was 4k capable and the only device that had a 7 day TV guide for both the Foxtel channels and free to air channels. Hubbl 4k Hub is easy to setup and also has ability to set favourite channels and a Watch List feature that provides an easy way to watch TV shows on demand eliminating the need to have a record function for shows on the Foxtel channels. Initially I had many Hubbl issues including "Technical Fault with this program try again later" and failures to connect to the internet over ethernet cable on device startup. These issues occurred at least once every day. This required unplugging the Hubbl box to re-establish an internet connection. After much testing I eventually found both type of errors were due to Hubbl 4k Hub inability to change IP address after our personal mobile phones had taken the Hubbl IP address on multiple occasions when the Hubble box was simple switched off. The solution was to reserve the IP address in the DHCP settings of my TP Link Router by adding a new Reservation using the Hubbl MAC address and desired IP address within the specified DHCP pool. Most router's have this feature. After this fix the Hubbl hub connected noticably faster and connected to internet extremely reliably due to its fixed and permanent local IP address. Pity the Hubbl box does not allow you input manual network addresses like every other device including TVs, DVD, Media players and Foxtel. I believe this would allow even faster & more reliable Hubbl connections with a specified IP address, subnet mask, gateway and primary & secondary DNS. I found it very easy through Hubbl to change from a standard Binge to Basic Binge subscription and to also cancel my Lifestyle app subscription. For both changes I received immediate emails confirming the changes. However I did notice on the mobile phone it was not very intuitive the need to press "Review Order" then "Continue" then "Confirm" button after selecting the subscription to cancel (or choose edit) that may be reasons why some persons have difficulty cancelling. I also contacted Hubbl help several time's via the online chat with helpfull persons and each time received the info and fixes that I needed. One of the issues was we somehow ended up with 2 Hubbl accounts one with credit card and recent subscriptions and one without. The help desk arranged the transfer of my private mobile number to the active Hubbl account that fixed the issue. Another issue was my PIN did not work so help desk guided me through the process of resetting it.

Procedure to correct incorrect PIN: By default, your PIN will be the last four digits of the mobile number linked to your account unless you change it. Note: If the mobile number linked to your account is updated, the default PIN will not change. If your PIN isn't being accepted follow these steps: 1. On the mobile device you’re using to scan the QR code, visit Hubbl website to logout. 2. Unplug the Hubbl device from the power source. 3. Turn off the broadband modem. The modem must stay off until step 6 has been completed. 4. Connect the Hubbl device to power again. You'll see “No WiFi connection” on screen - scroll down and select Settings. 5. Select System Management, then Resets & Updates. 6. Select Factory Reset, then Continue. 7. Reconnect the broadband modem and follow the prompts on screen to set up the Hubbl device.

I have given all of the above issues as feedback to Hubbl. Another important element is that I do have an extremely reliable NBN network connection via Spintel with minimum speed of 50Mbps. Binge Standard 4k requires at least 25Mbps and Binge Basic 1080p at least 7.5Mbps so both resolutions are well and truly covered.

However it would have been an improvement to receive hard copy of instructions to reveal/understand the following features that in some cases match the Foxtel remote features:

Firmware updates are automatic within 24hrs of new release.

About Hubbl Hub Energy Saving mode: If there's been no activity on the Hubbl remote for 3 hours and 55 minutes, the Hubbl device will enter energy-saving mode and go into standby. You'll see a message appear on screen before the device enters energy-saving mode. To avoid this, just pick up the Hubbl remote. In line with Australian Energy Saving guidelines, it is not possible to disable energy-saving settings on Hubbl.

Dont bother! Nil customer service. The link on their website goes no where! Deal with an AI chat bot that is useless. Like most others are saying, this company (Foxtel) is a joke. State/Federal consumer authorities should be investigating this crowd due to its lack of customer service, inability to be contacted and poor response/outcomes!

This is the shittest platform I’ve ever used. It keeps logging me out of my kayo and it won’t allow me to sign in. I keep getting a “something went wrong” message.

Hubbl are terrible. I'll never sign up with Binge again. They make it almost impossible to cancel and then continue to charge after you cancel because of some technicality. I had to spend over an hour in the chat room just to get them to properly cancel my account with no future charges. A stressful annoying hour I'll never get back. Super dodgy.

Even after unsubscribing they continue to charge you. I only found out by chance that if been paying a year after I thought I’d cancelled. They make it near impossible to delete you account. I had to submit a request form for deleting after spending an hour trying to figure out how to contact the right person.

Tried canceling kayo days before it was due, said it was cancelled looked a few days later nope not cancelled, cancelled again said it was , had to do it 2 more times and no wasn’t cancelled even though it said it was. They tried taking $40 out of my account so quick to do that, insufficient funds obviously why I cancelled early, chatted with someone on the help site, absolutely useless even though it’s there website with the problem I have to ring my bank to stop their company taking $40 out for something I’d already cancelled but was informed it would still probably come out and I’d have to re contact kayo to get a refund, what a joke, also stuffs up my binge account if I stop the payment but they’re sorry for the inconvenience, they just rip people off

Horrific, they charged me for a Paramount+ yet they did not activate my account. and they do not seem to have any active agents, It just goes to a useless AI chatbot.

Cancellation of Kayo sport is a crazy complex process that seems to fail. Got charged $40 the month after I'd cancelled the $1 trial. Still no cancellation email.

I bought a gift card worth $200 and wasn't able to use it. the links only took me to pages to view the value of the cards. nowhere in the sign up would it allow me to put in that I had a gift card. even if it did they never gave me any details of the gift card to input.

I can find no app that I can use on my TV for a subscription with LifeStyle for $8 AUD per month. So I cancelled it - what a waste of time. Why are you selling this subscription when there's no app for Hubbl or LifeStyle.

Wanted to sign up to Binge but needed a Hubbl account to do so. Didn't love Binge so cancelled after about 3 months and was sent an email to say that we still had access until the end of our subscription (which I fully expected to given we still had about 10 days to go) but the access was immediately stopped, tried on a different platform... nope still no access so I couldn't watch the last few eps of the series. Could I contact Hubbl to give feedback, no just some bot chat... super annoying.

I agree with previous comments. The WORST company I can recall dealing with in my life - which hasn't been short. I've tried to deal with them to resolve technical issues a number of times via Chat, which is the only option available.
This afternoon I spent over an hour in a Chat with Ashley only to be cut off and left hanging.
On a previous occasion I tried to return a hubbl box I purchased and was experiencing issues with. I requested a refund but received a 'replacement' instead.
on each occasion I have had to live with the problems, work it out myself or seek help from acquaintances.
Do Not Deal With This Company!!!